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MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer

Contracts Manager – Hard Services (Facilities Management)\nLocation: Croydon\nSalary: £65,000 - £70,000 + Car Allowance + Benefits\n\nWe are currently recruiting for an experienced Contracts Manager to oversee a portfolio of commercial sites across Croydon and the surrounding area.\n\nThis is an excellent opportunity for a technically strong facilities management professional with a background in hard services to join a growing and well-established FM provider.\n\nThe Role\n\nAs Contracts Manager, you will take full responsibility for the operational delivery of hard FM services across multiple sites, ensuring compliance, service excellence and strong client relationships.\n\nKey responsibilities include:\n\n * \n\n Managing the delivery of hard services maintenance contracts across a multi-site portfolio\n\n * \n\n Leading and supporting engineering teams and site supervisors\n\n * \n\n Ensuring all works are delivered in line with SLA/KPI requirements\n\n * \n\n Managing PPM and reactive maintenance programmes\n\n * \n\n Maintaining strong relationships with clients and stakeholders\n\n * \n\n Managing subcontractors and specialist service providers\n\n * \n\n Ensuring compliance with health & safety and statutory regulations\n\n * \n\n Monitoring contract performance, budgets and reporting\n\nAbout You\n\nWe are looking for candidates with a technical background in building services or engineering, who have progressed into contract or operational management within facilities management.\n\nYou will ideally have:\n\n * \n\n Experience managing hard services FM contracts\n\n * \n\n A background in mechanical, electrical or building services engineering\n\n * \n\n Previous experience as a Contracts Manager / Technical Manager / Hard Services Manager\n\n * \n\n Strong knowledge of PPM, compliance and statutory maintenance\n\n * \n\n Experience managing engineers and subcontractors\n\n * \n\n Excellent client and stakeholder management skills\n\nWhat’s on Offer\n\n * \n\n Competitive salary\n\n * \n\n Car allowance\n\n * \n\n Company benefits package\n\n * \n\n Career progression opportunities within a growing FM business\n\nIf you are an experienced FM Contracts Manager with a strong technical background, we would love to hear from you

About the Role\nWe are looking for a Service Engineer to join our growing service team. You will be responsible for servicing, maintaining, and repairing recycling equipment on both a scheduled and reactive basis, ensuring high standards of work and outstanding customer service. You’ll work closely with the Service Planning Supervisor, Technical Manager, and Operations Director to ensure safe and efficient delivery of service.\nKey Responsibilities for the service engineer\n * \n Perform routine and emergency maintenance on recycling equipment\n * \n Work within customer SLA (Service Level Agreement) requirements\n * \n Communicate effectively with the Service Planning and Field Supervisors\n * \n Maintain accurate records of work completed, time on site, and parts used\n * \n Diagnose faults using hydraulic and electrical diagrams and testing equipment\n * \n Support the sales team by passing on any potential business leads\n * \n Occasionally work outside of your area or stay overnight when required\n * \n Ensure compliance with company health & safety policies and procedures\n * \n Maintain van stock levels and ensure PPE, tools, and vehicle are kept in good condition\nService engineer, what we need from candidate:\n * \n Proven fault-finding and diagnostic skills\n * \n Understanding of hydraulic and electrical systems\n * \n Experience reading and interpreting technical circuit diagrams\n * \n Comfortable working independently and managing your own schedule\n * \n Excellent communication and customer service skills\n * \n Full UK driving licence\nDesirable Qualifications\n * \n City & Guilds or NVQ Level 3 in Electrical or Mechanical Engineering\n * \n Experience using electrical and hydraulic test equipment\n * \n Familiarity with single and three-phase systems\n * \n Background in waste, plant, recycling, or similar equipment servicing\nBenefits\n * \n Competitive salary and overtime pay\n * \n Company vehicle and fuel card\n * \n Ongoing training and development\n * \n PPE and tools provided\n * \n 25 days holiday + bank holidays\n * \n Pension scheme\n * \n Career progression opportunities

Branch Sales Manager\n\nContract: Permanent, Fulltime\n\nSalary: Dependent on Experience\n\nLocation: Croydon, Onsite\n\nA Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.\n\nResponsibilities: Branch Sales Manager\n\nDevelop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.\nLead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.\nBuild and maintain strong relationships with councils, stakeholders, and industry partners.\nDrive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.\nEnsure properties are leased, maintained, compliant with regulations, and meet required quality standards.\nAssess property proposals and manage risk, including rental pricing and compliance considerations.\nHandle escalated tenant, owner, or council concerns professionally and efficiently.\nOversee budgeting, financial performance, KPI reporting, and commission calculations.\nManage branch operations, including team scheduling, holidays, sickness, and overall productivity.\nEnsure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.\nMaintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).\nRecruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.\nConduct regular team meetings, performance reviews, and manage HR matters where required.\nMonitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.\nManage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.\nHealth & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented\nEfficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off\nOversee Serving Notice To Quit (when Councils cancel accommodation)\nCarrying out Eviction Appointments and instructing bailiffs when necessary\nControl of non-conformances, incidents, snags, and customer complaints\nCompleting Change Request Log for changes to the business or processes \n\nAbout you: Branch Sales Manager \n\nA confident leader with experience managing and motivating sales or property teams.\nTarget-driven with a strong commercial mindset and ability to achieve branch sales goals.\nExcellent relationship builder with strong communication and negotiation skills.\nHighly organised with the ability to manage multiple priorities and maintain accurate records.\nComfortable handling escalated issues and resolving challenges professionally.\nKnowledge of property management, housing, or compliance requirements is advantageous.\nProficient in CRM systems and property management software.\nProactive, resilient, and able to thrive in a fast-paced environment. \n\nWhy Join?: Sales Consultant\n\nCompetitive salary\nUncapped commission\n25 days holiday + BH\nSupportive, high-energy team culture\nClear career growth and development opportunities\nOn-site parking\nCompany pension \n\nResponse Personnel, an independently owned company and experts in recruitment since 1997.\n\nSpecialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.\n\nFor information on other roles, we have available please call (phone number removed) for further details

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike. Role Overview We are looking for an experienced Data Centre Support Engineer, the role will primarily involve providing Server hardware support across a multi-vendor environment, Hardware consists of HPE Servers, Dell servers and provide Data Centre cabling activities installation, termination, patching and testing of all DC interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic). The role also includes the Data Centre Facilities management activities such as but not limited to IMAC\D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out. Based on customer sites in Lewisham and London Docklands covering 24/7 365 based on 12hr shifts. The tasks will include (but not limited to): • Installations, maintenance, and repairs on customer equipment., • Installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic), • Strong Customer relationship building skills. Ability to manage complex Customer problems, • Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately., • To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed., • The ability to communicate at all levels both written and verbal, • Display calmness and the ability to solve problems under pressure. Required skills and attributes • Must have strong knowledge of HPE Proliant & Dell Servers., • Experience of patch cabling in DC environment., • Good knowledge of Service Now (SNOW), • Sound knowledge of ESD working practice, • Sound knowledge of general Health & Safety, • Good MS Office tool skills #SuccessThroughPeople #WeDeliverTheDifference Visit our privacy policy here: And here you can access to our GDPR policy: Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Contracts Manager – Hard Services (Facilities Management) Location: Croydon Salary: £65,000 - £70,000 + Car Allowance + Benefits We are currently recruiting for an experienced Contracts Manager to oversee a portfolio of commercial sites across Croydon and the surrounding area. This is an excellent opportunity for a technically strong facilities management professional with a background in hard services to join a growing and well-established FM provider. The Role As Contracts Manager, you will take full responsibility for the operational delivery of hard FM services across multiple sites, ensuring compliance, service excellence and strong client relationships. Key responsibilities include: Managing the delivery of hard services maintenance contracts across a multi-site portfolio Leading and supporting engineering teams and site supervisors Ensuring all works are delivered in line with SLA/KPI requirements Managing PPM and reactive maintenance programmes Maintaining strong relationships with clients and stakeholders Managing subcontractors and specialist service providers Ensuring compliance with health & safety and statutory regulations Monitoring contract performance, budgets and reporting About You We are looking for candidates with a technical background in building services or engineering, who have progressed into contract or operational management within facilities management. You will ideally have: Experience managing hard services FM contracts A background in mechanical, electrical or building services engineering Previous experience as a Contracts Manager / Technical Manager / Hard Services Manager Strong knowledge of PPM, compliance and statutory maintenance Experience managing engineers and subcontractors Excellent client and stakeholder management skills What’s on Offer Competitive salary Car allowance Company benefits package Career progression opportunities within a growing FM business If you are an experienced FM Contracts Manager with a strong technical background, we would love to hear from you