Sla jobs in Leeds

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well ...

The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, ...

... customer service while performing to agreed Service Level Agreement (SLA) and Key Performance ... training needed.

Reporting to the Technical Services Director, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on techn...

Supplier Relationship Lead - Global Facilities Services Firm Salary: £90,000 + bonus + package Location: UK Hybrid (home based / ability to travel Nationwide required) Contact: jobsmn@bramwithconsulting.co.uk We are currently partnered with a world-leading facilities management firm, dedicated to...

Title: Director, Order Assurance Location: EU/US (flexible) Role Summary The Order Assurance team is responsible for working with GTT sales and clients to ensure that services sold by the GTT sales and account management teams are controlled so that orders (PONs) built into the GTT database of re...

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well ...

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well ...

What You’ll Do Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution. Work with the wider business giving insight to newly development trends of cases as well ...

MKM Building Supplies are seeking a motivated and experienced Fleet Engineer to join our Transport Department based in Hull supporting MKM’s Branch Group nationwide. Your primary responsibility is to ensure the efficient operation of our HGV fleet through effective management of our external serv...

About the Role Reporting into the Consulting Support Manager, the Project Coordinator is part of the team responsible for the operational side of our consulting delivery to our clients. Working alongside our Consultants, the Consulting Support team project manage, coordinate and provide administr...

Are you a dynamic leader with a passion for education and operational excellence? Join a school in Sunderland as a School Business Manager and play a crucial role in shaping the future of our school community! Key Responsibilities: Leadership & Management: Oversee the entire administrative functi...

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on bui...

Contract Manager - 1 year FTC Manchester or London - Hybrid Competitive Salary At Peregrine, we’re proud to be recruiting on behalf of our client who are dedicated to connecting Britain to leading smarter, greener lives. Here you will have the power to challenge and make a change with real respon...

About us Antstream Arcade is the largest collection of officially licensed retro/classic games in the world. Players from all over the world can compete together in unique challenges, tournaments and full game play. As a true entertainment brand, Antstream is bringing iconic game play to PC/Mac, ...

WE’RE RECRUITING! As one of the UK’s fastest growing MSPs, we’re on the lookout for a Azure Manager Location: Remote (Travel when required UK Only) Salary: Competitive base + Benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of...

MUST HAVE FORTINET EXERIENCE As an Network Engineer - Fortinet, you will focus on customer support, optimisation delivery, and project deployments across our four technical pillars. We seek a candidate with a keen interest in multiple technologies and extensive experience in one or more of these ...

Newcastle - Helpdesk Engineer – £25 -28K An established client of ours in the Technology sector are looking for a 1st line Helpdesk Engineer to join their internal IT department, on a permanent basis. The successful candidate will be responsible for providing technical support and maintenance to ...

"Speaking as someone with a large company background, joining The Config Team was a breath of fresh air. This privately-owned family company has an amazing reputation and engages with world-renowned global brands. It’s a great place to grow professionally and support others in their development, ...

Monitoring all KPI's and SLA's * Allocating and scheduling resource (direct trades and sub-contractors) * Manage and monitor variations to the contract, ensuring delays are minimised and ...

Meet with freight and transport providers on a quarterly basis to ensure SLA's are met Monitor and maintain up to date rates Checking and approving freight invoices. Manage Logistics channel ...

Prepare and send e-move in packs for new residents including inventory, EPC and current 'How to Rent' guide within move in SLA's * Ensure move out trackers are 100% accurate and mirror CRM system

Work to set deadlines, KPI's and SLA's ensuring any escalations are raised timely * Demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with ...

Drive KPI & SLA performance across the operation, taking corrective action where required * Work cross functionally with internal stakeholders to improve all touch-points across the customer journey ...