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MI reports, Customer feedback etc Reporting • Notify relevant CSM team member of amendments required to procedures / SLA / KPIs for new functionality / technology • MI reports - Provide input to ...

Ensuring SLA's are met and timely issuance of documentation to brokers. What's on offer: * A negotiable basic salary + bonus and all the normal benefits (Pension, Holidays etc.) * A management team ...

Gather SLA data, produce reports, anal

KEY TASKS To service, repair and maintain photocopiers, and MFDs/MFPs Ensure all visits are completed in accordance with call control and SLA Ensure standard of repair/maintenance in accordance with ...

... SLA. The successful candidate will oversee the onsite engineers in respect of all HR, H&S, and Performance issues and to ensure they are fully aware of the delivery aspect of the contract. MAIN ...