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Our Reading based client is seeking a hands-on Infrastructure Manager to join their business on a permanent basis. As the Infrastructure Manager you’ll report directly into the MD and be responsible for a Junior Engineer. This role is fully remote with occasional travel to their Reading based Data Centre as required. Responsibilities: You will be responsible for running, maintaining and supporting the Company’s infrastructure. This includes Internal Company servers, networking and communications for the company’s departments Company data centres and rack systems. Support, investigation and resolution of the issues with Company’s systems. Company’s phone system. Providing 24x7 cover for the Company data centre systems and managing the IS department and Engineers. Skills and Experience Required: This role involves providing reports on how the company infrastructure can be improved and the direction it could be taking in the future. This includes: • Support investigation and resolution of issues with the company products, • Ongoing review and direction of support practices, • Departmental reporting and documentation of support status Management of the support staff, • Management of customer relationships and expectations support, investigation and resolution of the issues with company’s systems, • Providing 24x7 cover for the company systems, • All processes must be documented to a high standard, such that they could be customer facing should the need arise, • Additionally, it involves providing customer facing reports for all customers on how the company systems have performed to SLA, • Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: • CISCO hands on experience or training. (firewalls, switches & routers), • Windows Server, • TCP/IP network familiarity, DNS, DHCP, VPN., • Web Hosting & Microsoft IIS, • SQL Server Administration (backing up databases, running scripts and job scheduling)., • Hyper-V, • Active directory, group policy, • Failover clustering and Replication technologies, • Managing and maintaining Backups, • Powershell & Scripting, • Azure and/or AWS Cloud, • Docker Administration, • Linux Quantock Talent Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Our Reading based client, a leader in their field is looking for a IT Support Manager to cover a period of maternity upto January 2027. As their Support Manager you'll report into the Managing Director and be responsible for a team of 4. Responsibilities: · Lead the team, ensure that customers always receive exemplary service. · Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date. · Creation and distribution of internal and external reports. · Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA · Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, Knowledge base articles) · Proactively identify ways to improve processes and ultimately the customers experience · Work closely with the Development Team to engage and understand the creation of Technical Specifications and features ensuring this is reflected in pre-configuration and documentation. · Cover out of hours on call work on a scheduled basis. Desirable skills: • Excellent verbal and written English, • Strong mentality, • Excellent organisational skills, • Problem solving skills

IT Operations & 3rd Party Support Analyst – ICT Services About the Role We are looking for a highly organised and proactive IT Operations & 3rd Party Support Analyst to join our ICT Services team. This role is central to the smooth running of our Service Desk, acting as the key operational link between our Level 1 Analysts, Break Fix Engineers, internal support teams and third‑party suppliers. You will oversee day‑to‑day workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‑quality, ITIL‑aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‑paced support environment, enjoy problem‑solving, and want to contribute to service improvement, this could be the perfect role for you. Key Responsibilities • Oversee daily operations across Level 1 and Break Fix teams, supporting the Service Desk Team Leader., • Take ownership of ticket queues, ensuring SLA adherence and timely progression., • Coordinate third‑party subcontractors, ensuring work quality and on‑time delivery., • Manage workflow and ticket distribution to maintain steady service flow., • Provide Level 1 technical support via phone, email, webchat, and portal., • Offer day‑to‑day guidance and escalation support to Level 1 analysts., • Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation., • Monitor SLAs and identify repeat issues or bottlenecks., • Produce routine and ad‑hoc operational performance reports., • Escalate unresolved or complex issues to 2nd or 3rd Line teams with full communication tracking., • Support Customer Success Managers with operational service metrics., • Recommend and support service and process improvements., • Proactively chase or escalate tickets approaching SLA breach., • Take operational ownership of critical escalations following ITIL Incident Management., • Contribute to knowledge management including SOPs, documentation, and knowledge articles., • Assist with onboarding, training support, and upskilling of Level 1 analysts., • Attend customer meetings to provide operational insights., • Support operational activity such as shift planning, holiday coordination, and general team support., • Act as a key liaison between internal teams and third‑party suppliers for daily service issues., • Participate in team meetings and continuous improvement initiatives., • Complete any other duties as directed by management. Skills, Knowledge & Experience • Strong understanding of IT Managed Services and frontline Service Desk operations., • Excellent customer communication and stakeholder management skills., • Calm and professional approach when handling escalations or high‑pressure scenarios., • Highly organised with the ability to prioritise and manage workload effectively., • Experience coordinating third‑party vendors or subcontractors (advantageous)., • Good working knowledge of ITIL (Incident, Request, Problem, Change)., • Experience with ticketing tools (e.g., Autotask, ServiceNow, or similar)., • Solid technical understanding of PCs, Microsoft OS, networks, and general IT infrastructure., • Familiarity with server technologies and break fix workflows (beneficial)., • Ability to analyse operational data and spot trends or improvements. Key Competencies • Committed to delivering exceptional customer service., • Highly collaborative, working effectively across multiple teams and partners., • A reliable point of coordination with strong accountability and ownership., • Proactive, solutions‑focused, and able to drive continuous improvement., • Adheres to ITIL best practice and departmental governance. Why join us? • Salary, • 25 days holiday, • The ability to Buy and Sell holiday, • A Volunteer Day, • Life Assurance (4 x base salary), • Pension Scheme, • Employee Assistance Programme, • Coaching and Mentoring, • EyeCare - Access to money off for glasses and sight test, • Flu Jab, • Eligibility for Costco Membership Values: The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all. Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

The company hold a leading market share in the supply and maintenance of Bespoke electromechanical products\n\nThe role will cover mainly the M1 corridor, so ideally you will be based around Reading, Watford or Luton\n\nMain Responsibilities:\n\n * Aiming to be onsite at your first call of the day by 9am\n\n * Having a flexible attitude towards long distances and staying away from home overnight as required\n\n * Clearing all quarterly PM’s on individual areas\n\n * Assistance with clearing PM’s on vacant areas with the aim of achieving a company quarterly zero PM position\n\n * Achieve and maintain company breakdown SLA targets\n\n * Diagnose and repair faults, in an efficient, timely and cost-effective manner\n\n * Achieve and maintain a minimum 75% first time fix rate\n\n * Respond to urgent requests for assistance out of area as required\n\nSkills:\n\n * Good electrical/mechanical knowledge with good understanding of electronics\n\n * Good fault diagnosis skills and structured approach, ability to prioritise and allocate tasks as required\n\n * Good fact-finding skills\n\n * Good commercial awareness\n\n * Aim to achieve quarterly/yearly supplies and contribution sales targets\n\n * Aim to achieve a good level of lead generation\n\n * Structured and organized approach\n\n * Competent use of PC’s and e mail\n\n * Good interpersonal/empathy building skills\n\n * Good presentation and communication skills\n\nSalary - up to £35,000\n\nOTE £37,000 + Car, Phone, Laptop

IT Operations & 3rd Party Support Analyst – ICT Services About the Role We are looking for a highly organised and proactive IT Operations & 3rd Party Support Analyst to join our ICT Services team. This role is central to the smooth running of our Service Desk, acting as the key operational link between our Level 1 Analysts, Break Fix Engineers, internal support teams and third‑party suppliers. You will oversee day‑to‑day workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‑quality, ITIL‑aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‑paced support environment, enjoy problem‑solving, and want to contribute to service improvement, this could be the perfect role for you. Key Responsibilities • Oversee daily operations across Level 1 and Break Fix teams, supporting the Service Desk Team Leader., • Take ownership of ticket queues, ensuring SLA adherence and timely progression., • Coordinate third‑party subcontractors, ensuring work quality and on‑time delivery., • Manage workflow and ticket distribution to maintain steady service flow., • Provide Level 1 technical support via phone, email, webchat, and portal., • Offer day‑to‑day guidance and escalation support to Level 1 analysts., • Coordinate break-fix activities including engineer dispatch, parts management, and resolution validation., • Monitor SLAs and identify repeat issues or bottlenecks., • Produce routine and ad‑hoc operational performance reports., • Escalate unresolved or complex issues to 2nd or 3rd Line teams with full communication tracking., • Support Customer Success Managers with operational service metrics., • Recommend and support service and process improvements., • Proactively chase or escalate tickets approaching SLA breach., • Take operational ownership of critical escalations following ITIL Incident Management., • Contribute to knowledge management including SOPs, documentation, and knowledge articles., • Assist with onboarding, training support, and upskilling of Level 1 analysts., • Attend customer meetings to provide operational insights., • Support operational activity such as shift planning, holiday coordination, and general team support., • Act as a key liaison between internal teams and third‑party suppliers for daily service issues., • Participate in team meetings and continuous improvement initiatives., • Complete any other duties as directed by management. Skills, Knowledge & Experience • Strong understanding of IT Managed Services and frontline Service Desk operations., • Excellent customer communication and stakeholder management skills., • Calm and professional approach when handling escalations or high‑pressure scenarios., • Highly organised with the ability to prioritise and manage workload effectively., • Experience coordinating third‑party vendors or subcontractors (advantageous)., • Good working knowledge of ITIL (Incident, Request, Problem, Change)., • Experience with ticketing tools (e.g., Autotask, ServiceNow, or similar)., • Solid technical understanding of PCs, Microsoft OS, networks, and general IT infrastructure., • Familiarity with server technologies and break fix workflows (beneficial)., • Ability to analyse operational data and spot trends or improvements. Key Competencies • Committed to delivering exceptional customer service., • Highly collaborative, working effectively across multiple teams and partners., • A reliable point of coordination with strong accountability and ownership., • Proactive, solutions‑focused, and able to drive continuous improvement., • Adheres to ITIL best practice and departmental governance. Why join us? • Salary, • 25 days holiday, • The ability to Buy and Sell holiday, • A Volunteer Day, • Life Assurance (4 x base salary), • Pension Scheme, • Employee Assistance Programme, • Coaching and Mentoring, • EyeCare - Access to money off for glasses and sight test, • Flu Jab, • Eligibility for Costco Membership Values: The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. Equality and Diversity Statement: Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all. Recruitment Agencies: Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.

Role Details Role/Job Title: SAP Callidus (SAP Commissions) Support Lead Work Location: Reading, UK If Hybrid, How Many Days Are Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals. Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version con...

As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Th

Role Details Role/Job Title: SAP Callidus (SAP Commissions) Support Lead Work Location: Reading, UK If Hybrid, How Many Days Are Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals. Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation. Data & Integration Operations: Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams. Payout Accuracy & Period Close: Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration. Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation. Stakeholder & Vendor Management: Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors. Team Leadership & KT: Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution. Continuous Improvement: Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability. Your Profile Essential Skills / Knowledge / Experience Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions). Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management. Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning. Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI /Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks. Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation. Team leadership: mentoring L1/L2 analysts, workload prioritization, shift/on-call planning, and knowledge base development. Desirable Skills / Knowledge / Experience Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components. Experience across multiple pods/environments, refreshes, and performance optimization. Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing. Stay updated with the latest Salesforce releases and industry trends to recommend enhancements and new features Excellent understanding of Agile principlesc272c101-f45c-4783-b4a0-50ad222b87c0

Buyer – Medical Device Service Contracts Theale, Berkshire (Hybrid) | Monday to Friday | 37.5 Hours Please only apply if you meet ALL of the below: • CIPS Level 3 or 4 – completed or actively working towards, • Minimum 2+ years’ procurement experience in contracts, suppliers and negotiation, • Strong commercial mindset, cost, value, performance focus, • Able to manage service contracts and supplier performance independently, • Able to commute to Theale, Berkshire A commercially focused Buyer role managing service & maintenance contracts for a portfolio supporting thousands of critical medical devices. You’ll take ownership end-to-end, ensuring suppliers deliver high-quality service, SLA adherence, cost efficiency and lifecycle value, while supporting operational and commercial objectives. Key Responsibilities • Lead supplier negotiations on pricing, terms, and service levels, • Manage service contracts lifecycle: placement, renewal, and performance monitoring, • Drive supplier performance & SRM activities, • Ensure contracts are accurate, compliant, and delivered on time, • Analyse spend and identify cost-saving opportunities, • Produce...

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Executive to join our team in Bordon who will drive sales and order winning activities by actively promoting Portakabin products and services. As a Sales Executive you will play a pivotal role, supporting commercial colleagues by managing administrative tasks related to order-winning activities and contribute to business development by promoting Portakabin products and services. Role Details: • Annual salary up to £30,000 dependent on skills and experience. Plus, up to £7,000 commission per annum, • Role based: Bordon, GU35 0JB, • Contract type: Permanent, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year. • Execute all commercial administrative activities accurately and efficiently., • Collaborate with team members and colleagues across different teams to provide business development, commercial and administrative support aimed at achieving order targets at agreed margins., • Support onboarding and provide on-the-job training for new team members as required., • Identify and resolve issues promptly, escalating where necessary to improve processes and share learning., • Prioritise customer service to maximise customer satisfaction and ensure continuity of service for future order winning opportunities., • Collaborate with colleagues to understand and confirm stock availability, refurbishment and fit out details., • Collaborate with customers and internal teams to expedite collection of outstanding customer payments., • Maintain effective relationships across teams and respond to administrative queries through appropriate communication channels., • Quotations are prepared and collated accurately and followed up with customers on time., • Customer enquiries are responded to promptly within agreed SLA timelines., • Customer information is maintained up-to-date and accurate in internal systems., • Stock records are kept accurate and regularly updated., • Customer cash collection targets met through timely customer payments., • Structured business development campaigns are conducted to meet order targets., • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression We are looking for someone who has: • Administrative experience in a customer service environment., • Experience in a target driven environment., • Experience of business development activities e.g. inbound or outbound calling activity, • Minimum GCSE or Equivalent level of education including Maths and English., • Competent in using Microsoft packages including MS Excel, Word and PowerPoint.

Customer Service Coordinator - Reading Job Type: Full timeIn a Nutshell… We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Thames Valley, at our Reading office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality Previous experience working within a fast-paced similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Patience and calmness under pressure Good planning and organisation skills Problem solving and decision-making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills A commitment to work as required to meet the needs of the business Desirable… 5 GCSE’s or equivalent including Maths & English A Customer Service qualification Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations. A good understanding of written English Grammar Ability to touch-type More about the Customer Service Coordinator role… To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey. Issue instructions to Sub-contractors and follow up to ensure prompt resolution. To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey. To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team. Carry out general administrative duties, always ensuring our database system up to date. Ensure all Customer Service KPI’s are in line with company guidelines. Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-TP1 #LI-hybrid

Job Title: Senior Discovery and Configuration Manager Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose • The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT configuration data because it is maintained, modelled and governed., • The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support project teams, architects and designers as well as maintaining and advising on definition/dictionaries of data held within the CMDB., • The Discovery and Configuration Manager is responsible for the day-to-day operations of the Discovery and Configuration Management team, ensuring processes are being correctly followed, that data quality is being measured and maintained/improved., • The role is responsible for supporting the delivery of projects and programs, ensuring the seamless transition of deliveries into the CLIENT Configuration Management estate in a controlled manner, that aligns with our configuration management principles for service data modelling and data quality whilst protecting existing services and assisting the business to understand demarcation of our configuration management processes., • The Discovery and Configuration Manager is the Business Owner of the Discovery application and is responsible for the support, maintenance, and development of the application., • Management, coaching and development of the Discovery and Configuration team is also a part of this role, along with being an advocate of configuration management, data quality and automation., • The Discovery and Configuration Manager is responsible for leading the delivery of our Audit commitments (both internal and external) ensuring that our reporting obligations are delivered and completing any existing or new observations required to resolve/maintain compliance., • Define Configuration Management principles, policy, processes, and best practices across CLIENT., • As the Business Owner of the Discovery Application ensure there is a Roadmap and development plan in place that allows CLIENT to fully exploit the benefits that the tool can offer., • Engage with Solution Design, development, and architecture teams to influence the overall strategy for forthcoming technology & application changes and improve use of Discovery and the CMDB data structure., • Ensure that documentation exists and is regularly reviewed and validated for data architecture/data models, definitions of the configuration data and agreed data quality rules., • Ensure process documentation including high level process, procedures and work instructions are regularly reviewed and updated if necessary. Review and assess whether these are actual configuration management deliverables and escalate any concerns., • Ensure that Discovery design documentation (for example how TPL code have been designed applied, how precedence rules are being applied etc) is kept up to date and is regularly reviewed and validated., • Be the Discovery and Configuration Management lead on large projects, ensuring all configuration management requirements are in scope and that any data modelling/definition and architecture diagrams are produced/updated and that our data builds (CI's, application models, service to application mapping) are all delivered into our Configuration Management System to our defined standards and that any deployment of Discovery/TPL codes etc are delivered., • Support the production of project impact assessments and the delivery of smaller projects ensuring that new Configuration Items (CIs), and service to application mapping and application modelling are reflected in the CMDB's and that any deployment of Discovery/TPL codes etc are delivered., • Responsible for the day-to-day maintenance and updating of the Configuration Management Systems. Ensuring that new Configuration Items (CIs) and their relationships to one another are identified and controlled/updated throughout their lifecycle. Ensure there are processes in place to process error logs/data exceptions/analyse reports for data changes/anomalies etc. Ensure the performance of processes can be monitored and measured., • Responsible for day-to-day maintenance of BMC Discovery. Tasks include design, build, deployment & configuration of new discovery infrastructure as well as managing Discovery support & data feed issues, including TPL errors and owning resolution end to end, working closely with Vendors and Suppliers alike., • Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate., • Measure, monitor and report on the quality of the data in the Configuration Management System and look to identify improvements to the data quality in line with business needs and priorities by tackling data quality issues at source., • Ensure that Configuration Items are owned, and that the ownership is regularly checked and validated in line with best DQ practice., • Support the development of targets, measures and KPI's for Discovery and Configuration Management and then when delivered develop a plan for how to meet/exceed the targets., • Management of Suppliers, developing the relationship and ensuring that our suppliers are delivering against their contractual obligations., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Experience of maintaining and managing Enterprise level Configuration Management and BMC Discovery tools and processes., • Excellent understanding of the Discovery Tool, best practices and how to fully exploit the benefits that the tool can deliver., • Application Modelling Experience - Including BMC SAAM (Start Anywhere Application Mapping), CAM (Collaborative Application Mapping) and at the forefront of new developments and education of the wider team during version upgrade/systems maturity., • Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information Data model), • Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc)., • Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Imaginative and innovative thinking particularly relating to problem solving and new opportunities to enhance the integrity of Configuration Management, its systems, processes and data., • Experience of analysing current processes to proactively identify improvement opportunities., • Excellent people management skills focussing on performance, development, and softer skills., • Excellent Stakeholder Management skills helping them to understand the benefits of Discovery and Configuration Management as well as developing strong working relationships with key infrastructure teams and asset managers., • Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations., • ITIL Service Management Accreditation., • Strong Data Science/Analysis and reporting skills, • Able to produce good quality documentation & Architecture Diagrams (Visio) and processes., • BMC Discovery TPL (Tideway Pattern Language) experience., • SQL/MySQL/VBA/Python/Java/Perl/Bash and or similar scripting language knowledge. JBRP1_UKTJ

M&E Data Centre Shift Manager Location: Onsite - Croydon Salary: £65,000 Shift Pattern: Continental Shift Pattern We are looking for a M&E Data Centre Shift Manager to join the Critical Environments team at a Data Centre in Slough. This is a key operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: * Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems * Maintain all critical building systems including UPS, generators, HV/LV systems, PDUs, CRAC units, and BMS * Respond to alarms, faults, and breakdowns, ensuring rapid and effective resolution Act as an HV Authorised Person in line with contract requirements • Previous shift management experience Ensure environmental conditions (temperature & humidity) are maintained at all times * Complete all maintenance documentation, shift logs, and reports accurately and on time * Prepare and adhere to RAMS and Permit to Work systems * Supervise subcontractors, ensuring compliance with H&S and site procedures * Promote a professional image and maintain strong working relationships with client representatives Requirements: * City & Guilds / NVQ Level 3 in Mechanical, Electrical or Building Services Engineering * HV Authorised Person (or able to achieve) * 18th Edition Wiring Regulations (BS7671) * Proven experience working in critical environments (data centres essential) * Strong working knowledge of generators, UPS, HVAC, BMS, and electrical distribution systems * Excellent understanding of health & safety procedures * Strong communication skills and ability to remain calm under pressure If you're an experienced Data Centre Technician and want immediate consideration please send your CV to JBRP1_UKTJ

Covering a site in Maidenhead with a secondary site in Sittingbourne, Kent - Van provided. Role summary: Electrical Engineer to work with the Account Manager and support clients facilities teams, carry out daily checks of all assets across the sites, completing PPM, Reactive tasks, compelling reports, managing contractors, Permits, RAMS, HSE & and providing engineering knowledge to the team. The role is currently for a full-time engineer to manage 3 sites at two locations travelling between sites via a vehicle provided. Day to day duties for this role include but are not limited to. To complete all PPMs within SLA. Carry out reactive task. Operate all systems within the facility in a competent, effective and efficient manner. The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations. Willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within green SLAs & KPIs, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that significant events or activities are noted. Ensure the asset database is correct and up to date. Management of onsite critical spares including maintaining site stock register and monthly auditing. Compilation of incident & near miss reporting and after-action reviews for any critical incident. Ensure all operational issues are brought to the Account Managers & Customers attention and provide all relevant reports with recommendations. Proactively promote a Safety First culture in line with the JLL Cardinal Rules of Safety are adhered to. Act as Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works requested in a professional and proactive manner. To communicate clearly and effectively with your manager and clients always. Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified. To provide accurate time sheet information weekly and on time. To ensure that the Company is always presented in a good light. To escalate any major site issues or incidents to your line manager asap once noticed. Essential skills, knowledge, and experience: * C&G Level 2 and 3 Diploma Electrical Installation * C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3 * Test & Inspection * 18th edition certificate * Basic plumbing skills * Strong Electrical & Mechanical Maintenance experience * Knowledge of heating and air conditioning systems * Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required. * Sound understanding and experience of meeting Health & Safety obligations with regards to maintenance activities. * Have good communication and organisation skills. * Have a positive can do attitude. * Ability to work on own or as part of a team JBRP1_UKTJ

Role Details Role/Job Title: SAP Callidus (SAP Commissions) Support Lead Check out the role overview below If you are confident you have got the right skills and experience, apply today. Work Location: Reading, UK If Hybrid, How Many Days Are Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals. Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation. Data & Integration Operations: Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams. Payout Accuracy & Period Close: Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration. Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation. Stakeholder & Vendor Management: Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors. Team Leadership & KT: Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution. Continuous Improvement: Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability. Your Profile Essential Skills / Knowledge / Experience Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions). Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management. Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning. Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI /Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks. Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation. Team leadership: mentoring L1/L2 analysts, workload prioritization, shift/on-call planning, and knowledge base development. Desirable Skills / Knowledge / Experience Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components. Experience across multiple pods/environments, refreshes, and performance optimization. Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. xrnqpay Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing. Stay updated with the latest Salesforce releases and industry trends to recommend enhancements and new features Excellent understanding of Agile principles

Job Title: Senior Discovery and Configuration Manager Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose • The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT configuration data because it is maintained, modelled and governed., • The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support project teams, architects and designers as well as maintaining and advising on definition/dictionaries of data held within the CMDB., • The Discovery and Configuration Manager is responsible for the day-to-day operations of the Discovery and Configuration Management team, ensuring processes are being correctly followed, that data quality is being measured and maintained/improved., • The role is responsible for supporting the delivery of projects and programs, ensuring the seamless transition of deliveries into the CLIENT Configuration Management estate in a controlled manner, that aligns with our configuration management principles for service data modelling and data quality whilst protecting existing services and assisting the business to understand demarcation of our configuration management processes., • The Discovery and Configuration Manager is the Business Owner of the Discovery application and is responsible for the support, maintenance, and development of the application., • Management, coaching and development of the Discovery and Configuration team is also a part of this role, along with being an advocate of configuration management, data quality and automation., • The Discovery and Configuration Manager is responsible for leading the delivery of our Audit commitments (both internal and external) ensuring that our reporting obligations are delivered and completing any existing or new observations required to resolve/maintain compliance., • Define Configuration Management principles, policy, processes, and best practices across CLIENT., • As the Business Owner of the Discovery Application ensure there is a Roadmap and development plan in place that allows CLIENT to fully exploit the benefits that the tool can offer., • Engage with Solution Design, development, and architecture teams to influence the overall strategy for forthcoming technology & application changes and improve use of Discovery and the CMDB data structure., • Ensure that documentation exists and is regularly reviewed and validated for data architecture/data models, definitions of the configuration data and agreed data quality rules., • Ensure process documentation including high level process, procedures and work instructions are regularly reviewed and updated if necessary. Review and assess whether these are actual configuration management deliverables and escalate any concerns., • Ensure that Discovery design documentation (for example how TPL code have been designed applied, how precedence rules are being applied etc) is kept up to date and is regularly reviewed and validated., • Be the Discovery and Configuration Management lead on large projects, ensuring all configuration management requirements are in scope and that any data modelling/definition and architecture diagrams are produced/updated and that our data builds (CI's, application models, service to application mapping) are all delivered into our Configuration Management System to our defined standards and that any deployment of Discovery/TPL codes etc are delivered., • Support the production of project impact assessments and the delivery of smaller projects ensuring that new Configuration Items (CIs), and service to application mapping and application modelling are reflected in the CMDB's and that any deployment of Discovery/TPL codes etc are delivered., • Responsible for the day-to-day maintenance and updating of the Configuration Management Systems. Ensuring that new Configuration Items (CIs) and their relationships to one another are identified and controlled/updated throughout their lifecycle. Ensure there are processes in place to process error logs/data exceptions/analyse reports for data changes/anomalies etc. Ensure the performance of processes can be monitored and measured., • Responsible for day-to-day maintenance of BMC Discovery. Tasks include design, build, deployment & configuration of new discovery infrastructure as well as managing Discovery support & data feed issues, including TPL errors and owning resolution end to end, working closely with Vendors and Suppliers alike., • Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate., • Measure, monitor and report on the quality of the data in the Configuration Management System and look to identify improvements to the data quality in line with business needs and priorities by tackling data quality issues at source., • Ensure that Configuration Items are owned, and that the ownership is regularly checked and validated in line with best DQ practice., • Support the development of targets, measures and KPI's for Discovery and Configuration Management and then when delivered develop a plan for how to meet/exceed the targets., • Management of Suppliers, developing the relationship and ensuring that our suppliers are delivering against their contractual obligations., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Experience of maintaining and managing Enterprise level Configuration Management and BMC Discovery tools and processes., • Excellent understanding of the Discovery Tool, best practices and how to fully exploit the benefits that the tool can deliver., • Application Modelling Experience - Including BMC SAAM (Start Anywhere Application Mapping), CAM (Collaborative Application Mapping) and at the forefront of new developments and education of the wider team during version upgrade/systems maturity., • Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information Data model), • Excellent understanding of technologies used by IT Infrastructure (Virtualisation, LDOM, Cloud etc)., • Strong understanding of Configuration Management's role within other ITSM functions, including exposure/experience of Change Management, Incident Management (including Major Incident) and Problem Management., • Experience or understanding of project management methodologies including planning, risk and issue management and delivery., • Imaginative and innovative thinking particularly relating to problem solving and new opportunities to enhance the integrity of Configuration Management, its systems, processes and data., • Experience of analysing current processes to proactively identify improvement opportunities., • Excellent people management skills focussing on performance, development, and softer skills., • Excellent Stakeholder Management skills helping them to understand the benefits of Discovery and Configuration Management as well as developing strong working relationships with key infrastructure teams and asset managers., • Supplier Relationship Management skills, developing strong partnerships with suppliers and ensuring that they are delivering against contractual obligations., • ITIL Service Management Accreditation., • Strong Data Science/Analysis and reporting skills, • Able to produce good quality documentation & Architecture Diagrams (Visio) and processes., • BMC Discovery TPL (Tideway Pattern Language) experience., • SQL/MySQL/VBA/Python/Java/Perl/Bash and or similar scripting language knowledge.

A leader in technology services is seeking an IT Operations & 3rd Party Support Analyst in Reading, UK, to enhance their ICT Services team. The candidate will manage the daily operations of Service Desk operations while ensuring SLA targets are met. This role offers opportunities for continuous impr