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MUST HAVE FULL UK DRIVING LICENCE AND OWN CAR - YOU WILL NEED TO BE OUT AND ABOUT TO DIFFERENT LOCATIONS AT LEAST 4 x PER WEEK - BETWEEN OFFICE/ SCHEMES. CAN WORK FROM HOME 1 X PER WEEK Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements. (SLA). Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems. Across supported housing schemes, manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process. Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required. Work with support providers and relevant agencies to manage complex cases including safeguarding, capacity issues and support concerns focusing on tenancy sustainment. Hold joint liaison meetings quarterly with representatives of the support providers/commissioners and other partners to review the various aspects of the Service Level Agreement and service performance. Escalate any concerns with support provisions to senior management and if appropriate follow the safeguarding protocol. Ensure we meet compliance obligations by facilitating access in relation to repairs, gas servicing, electrical, portable appliance testing (PAT) making available the appropriate documents to residents and support providers. Complete FRA actions within a set timeframe. Assist SH property colleagues in helping them with their planned works (stock investment, servicing contracts i.e. electrical, gas, water, cyclical works, aids and adaptations, asbestos, etc) Respond to complaints and resident feedback and ensure services support continuous improvement and positive resident experience.Essential: Demonstrable knowledge of working in supported housing / housing related support environment. A proven track record of working in a customer facing service where customer satisfaction was at the heart of the operation. Previous experience of managing relationships with partner agents, including negotiation of management agreements and monitoring of performance. Knowledge of legislation around health and safety and property management. Experience in managing and supporting projects. Skills: Being able to keep up-to-date with new technologies which can improve services or deliver value for money Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face to face, emails and in writing) using customer friendly language Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer Contract and Partnership Officer

JOB DESCRIPTION / PURPOSE: Responsible for supporting Sr. Facility Manager’s efforts in day-to-day implementation of policies, procedures and programs that will ensure a well-managed, well-maintained building, placing maximum emphasis on positive response to the needs of the building occupiers, environmental health and safety, and quality programs, in coordination and conjunction with the client’s goals and objectives. ESSENTIAL DUTIES: • Responsible for the day-to-day operational management of all aspects of the property to assure maintenance of approved quality standards., • Manages the preparation and coordination of health & safety, fire, life safety and other safety programs. Ensures that policies and procedures are followed., • Manages office services functions such as post, pantry & receptionist., • Manages the preparation and coordination of all maintenance programs relating to interior and exterior conditions and appearance of the properties., • Responsible to assure full compliance with standards established within the service agreement., • Participates in the selection of contract services, vendor negotiation of service agreements. Oversees day-to-day vendor performance to assure full compliance with standards established within the service agreement., • Works with staff in the planning and organization of internal and building-to-building moves. Manages the movers and other necessary specialty trade contractors/vendors.Liaison to various in-house support groups for moves., • Responsible for the completion of work order requests in a timely fashion and to the satisfaction of the requesting associate. Coordinates activities and planning of maintenance staff & vendors to coordinate completion of requests., • Provides direction and communicates effectively with direct reports & vendors, • Ensures all records are maintained accurately such a statutory compliance tracking, • Reviews CMMS system regularly to ensure work orders are closed to comply with SLA, • Responsible for the day-to-day financial management of the property and maintenance of financial records, not limited to, preparation of the budget, financial reviews and monthly management reports., • Responsible for the positive and prompt response to requests from building tenants and client., • Continues ongoing communications with the Owner Representative to ensure needs are being met., • Performs regular “sweeps” of the workspace(s) to identify areas/items/equipment/materials in need of repair, replacement or upgrade. Report all issues to the Management as needed., • May perform other duties as assigned Other Job functions • On-call 24/7 to respond to property events, emergencies or incidents, • May review leases to ensure compliance with lease provisions., • Actively participate in the development and management of the account EDUCATION • Bachelor’s Degree or equivalent experience EXPERIENCE: • Minimum of 3-5 years of real estate/facility coordination or management experience required, • Ability to work well with a variety of different individuals both inside and outside of the company, • Ability to handle multiple complex tasks with minimal supervision while also adhering to the policies and procedures and Owner objectives SKILLS • Strong computer, writing and communication skills, Microsoft office, • Proven analytical abilities, • Pro-Active WHAT WE OFFER: • Fast paced working environment, • Entrepreneurial and supportive team, • Competitive salary, • Discretionary Bonus NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Contracts Manager – Hard Services (Facilities Management)\nLocation: Croydon\nSalary: £65,000 - £70,000 + Car Allowance + Benefits\n\nWe are currently recruiting for an experienced Contracts Manager to oversee a portfolio of commercial sites across Croydon and the surrounding area.\n\nThis is an excellent opportunity for a technically strong facilities management professional with a background in hard services to join a growing and well-established FM provider.\n\nThe Role\n\nAs Contracts Manager, you will take full responsibility for the operational delivery of hard FM services across multiple sites, ensuring compliance, service excellence and strong client relationships.\n\nKey responsibilities include:\n\n * \n\n Managing the delivery of hard services maintenance contracts across a multi-site portfolio\n\n * \n\n Leading and supporting engineering teams and site supervisors\n\n * \n\n Ensuring all works are delivered in line with SLA/KPI requirements\n\n * \n\n Managing PPM and reactive maintenance programmes\n\n * \n\n Maintaining strong relationships with clients and stakeholders\n\n * \n\n Managing subcontractors and specialist service providers\n\n * \n\n Ensuring compliance with health & safety and statutory regulations\n\n * \n\n Monitoring contract performance, budgets and reporting\n\nAbout You\n\nWe are looking for candidates with a technical background in building services or engineering, who have progressed into contract or operational management within facilities management.\n\nYou will ideally have:\n\n * \n\n Experience managing hard services FM contracts\n\n * \n\n A background in mechanical, electrical or building services engineering\n\n * \n\n Previous experience as a Contracts Manager / Technical Manager / Hard Services Manager\n\n * \n\n Strong knowledge of PPM, compliance and statutory maintenance\n\n * \n\n Experience managing engineers and subcontractors\n\n * \n\n Excellent client and stakeholder management skills\n\nWhat’s on Offer\n\n * \n\n Competitive salary\n\n * \n\n Car allowance\n\n * \n\n Company benefits package\n\n * \n\n Career progression opportunities within a growing FM business\n\nIf you are an experienced FM Contracts Manager with a strong technical background, we would love to hear from you

About the Role\nWe are looking for a Service Engineer to join our growing service team. You will be responsible for servicing, maintaining, and repairing recycling equipment on both a scheduled and reactive basis, ensuring high standards of work and outstanding customer service. You’ll work closely with the Service Planning Supervisor, Technical Manager, and Operations Director to ensure safe and efficient delivery of service.\nKey Responsibilities for the service engineer\n * \n Perform routine and emergency maintenance on recycling equipment\n * \n Work within customer SLA (Service Level Agreement) requirements\n * \n Communicate effectively with the Service Planning and Field Supervisors\n * \n Maintain accurate records of work completed, time on site, and parts used\n * \n Diagnose faults using hydraulic and electrical diagrams and testing equipment\n * \n Support the sales team by passing on any potential business leads\n * \n Occasionally work outside of your area or stay overnight when required\n * \n Ensure compliance with company health & safety policies and procedures\n * \n Maintain van stock levels and ensure PPE, tools, and vehicle are kept in good condition\nService engineer, what we need from candidate:\n * \n Proven fault-finding and diagnostic skills\n * \n Understanding of hydraulic and electrical systems\n * \n Experience reading and interpreting technical circuit diagrams\n * \n Comfortable working independently and managing your own schedule\n * \n Excellent communication and customer service skills\n * \n Full UK driving licence\nDesirable Qualifications\n * \n City & Guilds or NVQ Level 3 in Electrical or Mechanical Engineering\n * \n Experience using electrical and hydraulic test equipment\n * \n Familiarity with single and three-phase systems\n * \n Background in waste, plant, recycling, or similar equipment servicing\nBenefits\n * \n Competitive salary and overtime pay\n * \n Company vehicle and fuel card\n * \n Ongoing training and development\n * \n PPE and tools provided\n * \n 25 days holiday + bank holidays\n * \n Pension scheme\n * \n Career progression opportunities

Branch Sales Manager\n\nContract: Permanent, Fulltime\n\nSalary: Dependent on Experience\n\nLocation: Croydon, Onsite\n\nA Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction.\n\nResponsibilities: Branch Sales Manager\n\nDevelop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.\nLead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.\nBuild and maintain strong relationships with councils, stakeholders, and industry partners.\nDrive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.\nEnsure properties are leased, maintained, compliant with regulations, and meet required quality standards.\nAssess property proposals and manage risk, including rental pricing and compliance considerations.\nHandle escalated tenant, owner, or council concerns professionally and efficiently.\nOversee budgeting, financial performance, KPI reporting, and commission calculations.\nManage branch operations, including team scheduling, holidays, sickness, and overall productivity.\nEnsure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.\nMaintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).\nRecruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.\nConduct regular team meetings, performance reviews, and manage HR matters where required.\nMonitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.\nManage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.\nHealth & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented\nEfficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off\nOversee Serving Notice To Quit (when Councils cancel accommodation)\nCarrying out Eviction Appointments and instructing bailiffs when necessary\nControl of non-conformances, incidents, snags, and customer complaints\nCompleting Change Request Log for changes to the business or processes \n\nAbout you: Branch Sales Manager \n\nA confident leader with experience managing and motivating sales or property teams.\nTarget-driven with a strong commercial mindset and ability to achieve branch sales goals.\nExcellent relationship builder with strong communication and negotiation skills.\nHighly organised with the ability to manage multiple priorities and maintain accurate records.\nComfortable handling escalated issues and resolving challenges professionally.\nKnowledge of property management, housing, or compliance requirements is advantageous.\nProficient in CRM systems and property management software.\nProactive, resilient, and able to thrive in a fast-paced environment. \n\nWhy Join?: Sales Consultant\n\nCompetitive salary\nUncapped commission\n25 days holiday + BH\nSupportive, high-energy team culture\nClear career growth and development opportunities\nOn-site parking\nCompany pension \n\nResponse Personnel, an independently owned company and experts in recruitment since 1997.\n\nSpecialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.\n\nFor information on other roles, we have available please call (phone number removed) for further details

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Executive to join our team in Bordon who will drive sales and order winning activities by actively promoting Portakabin products and services. As a Sales Executive you will play a pivotal role, supporting commercial colleagues by managing administrative tasks related to order-winning activities and contribute to business development by promoting Portakabin products and services. Role Details: • Annual salary up to £30,000 dependent on skills and experience. Plus, up to £7,000 commission per annum, • Role based: Bordon, GU35 0JB, • Contract type: Permanent, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year. • Execute all commercial administrative activities accurately and efficiently., • Collaborate with team members and colleagues across different teams to provide business development, commercial and administrative support aimed at achieving order targets at agreed margins., • Support onboarding and provide on-the-job training for new team members as required., • Identify and resolve issues promptly, escalating where necessary to improve processes and share learning., • Prioritise customer service to maximise customer satisfaction and ensure continuity of service for future order winning opportunities., • Collaborate with colleagues to understand and confirm stock availability, refurbishment and fit out details., • Collaborate with customers and internal teams to expedite collection of outstanding customer payments., • Maintain effective relationships across teams and respond to administrative queries through appropriate communication channels., • Quotations are prepared and collated accurately and followed up with customers on time., • Customer enquiries are responded to promptly within agreed SLA timelines., • Customer information is maintained up-to-date and accurate in internal systems., • Stock records are kept accurate and regularly updated., • Customer cash collection targets met through timely customer payments., • Structured business development campaigns are conducted to meet order targets., • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • A chance to give back to your community with an annual volunteering day, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression We are looking for someone who has: • Administrative experience in a customer service environment., • Experience in a target driven environment., • Experience of business development activities e.g. inbound or outbound calling activity, • Minimum GCSE or Equivalent level of education including Maths and English., • Competent in using Microsoft packages including MS Excel, Word and PowerPoint.

Contracts Manager – Hard Services (Facilities Management) Location: Croydon Salary: £65,000 - £70,000 + Car Allowance + Benefits We are currently recruiting for an experienced Contracts Manager to oversee a portfolio of commercial sites across Croydon and the surrounding area. This is an excellent opportunity for a technically strong facilities management professional with a background in hard services to join a growing and well-established FM provider. The Role As Contracts Manager, you will take full responsibility for the operational delivery of hard FM services across multiple sites, ensuring compliance, service excellence and strong client relationships. Key responsibilities include: Managing the delivery of hard services maintenance contracts across a multi-site portfolio Leading and supporting engineering teams and site supervisors Ensuring all works are delivered in line with SLA/KPI requirements Managing PPM and reactive maintenance programmes Maintaining strong relationships with clients and stakeholders Managing subcontractors and specialist service providers Ensuring compliance with health & safety and statutory regulations Monitoring contract performance, budgets and reporting About You We are looking for candidates with a technical background in building services or engineering, who have progressed into contract or operational management within facilities management. You will ideally have: Experience managing hard services FM contracts A background in mechanical, electrical or building services engineering Previous experience as a Contracts Manager / Technical Manager / Hard Services Manager Strong knowledge of PPM, compliance and statutory maintenance Experience managing engineers and subcontractors Excellent client and stakeholder management skills What’s on Offer Competitive salary Car allowance Company benefits package Career progression opportunities within a growing FM business If you are an experienced FM Contracts Manager with a strong technical background, we would love to hear from you

A well established facilities critical cleaning company based in Sutton are seeking a Support assiatnt to join there team on a temp to permanent basis. Contract support assistant job description To provide dedicated, high-level support to the Operations Manager by acting as a central point of coordination for all cleaning service contracts, daily site updates, and client communications. This role ensures the Operations Manager is fully informed and equipped to make timely decisions by delivering concise daily reports, tracking service performance, and flagging operational needs. By managing contract specifics, liaising with clients, and maintaining compliance documentation, the objective is to streamline workflows, reduce administrative burden, and enhance service delivery across all sites—functioning as the Operations and Area Manager’s right hand in driving operational excellence Service Contract Oversight • Maintain a tracker for all cleaning contract services — Daily cleaning, ad hoc services, Planned PPM, specialist cleans, • Highlight specifics like cleaning frequencies, shift patterns, supply requirements, and client preferences., • Monitor renewal dates, trial periods, and SLA terms that impact operations Daily Reporting to Operations Manager Each morning, send a concise status update with: • Update the Ops Manager for each site, highlighting requirements, changes, service adjustments or any details that need reviewing., • Complaints or issues logged in the last 24 hours, • Any client emails, feedback, or scope changes from the day before, • Quick-view summary of priority actions for your ops manager to delegate or resolve, • Review site visit templates from the area manager and upload relevant information and report to the ops manager., • Communicate daily with the area manager on any details or requirements so you can update the ops manager accordingly. Site Coordination & Team Support • Create and maintain scope of work based on client contracts—what areas get cleaned, when, and with what products., • Track special instructions (e.g. keys or access codes, security checks, restricted zones) and feed them to the ops manager and area manager., • Work with the area and ops manager to ensure cleaner scheduling matches the contract commitments. Client Liaison for Contract-Specific Queries • Handle incoming client questions about their service agreement., • Log scope changes, dissatisfaction, or special requests—pass escalations with context to the Operations Manager., • Keep communication flowing between your teams and the client without overwhelming your ops lead. Operational Planning & Resource Flagging • Alert the Ops Manager when a new contract requires more supplies, or equipment., • Help build cleaning rotas that reflect contract terms while preventing burnout Compliance & Records • Keep client-specific H&S docs, insurance proof, COSHH data sheets, and risk assessments organised., • Alert your Ops Manager when certifications or site files are due to expire, • Prep paperwork for audits or contract performance reviews, • Update client files and notes using our software’s Now, you maye not have the relevant experience with the above but you may have transferable skills from a different area which will help you flourish in this role. If you would like to hear more and have a confidential chat - please apply now