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Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA * Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all ...

Managing claims within company guidelines and SLA's. * Generating departmental reports on SLA's and metrics on a monthly/quarterly basis. * Attending market meetings and conference calls as needed

The day-to-day operation & maintenance of mechanical services in line with KPI's and SLA's and the Maintenance Model for Preventative Maintenance * Maintain all Mechanical equipment within the ...

Keeping up-to date with SLA compliance, False Positive rates, and On-Boarding updates * Develop custom use cases for unique accounts * Management of Enterprise level accounts * Present to C-Suite and ...

Managing claims within company guidelines and SLA's. * Generating departmental reports on SLA's and metrics on a monthly/quarterly basis. * Attending market meetings and conference calls as needed

Services and requirements to conform to the Service Line Agreement (SLA) for this account * Coverage of incoming telephone calls to Print Services in the absence of Print staff * To liaise directly ...

Ensure 24x7 incident response coverage through internal or external teams, maintaining SLA standards and ensuring transparency in incident handling. Foster Accountability and Drive Continuous ...

The ability to complete work to a high standard whilst maintaining SLA's. * High level of attention to detail with the ability to work though high levels of data whilst remaining focused

The Overnight Securities Lending Associate (SLA) will provide direct assistance to eSecLending's clients and broker/dealer communities in Europe, North America and Asia. This position is responsible ...

Prepare weekly SLA/KPI Reports / presentation for the weekly management call. * Service request management - prepare, build, provision and decommission the end user computing device(s) and ...

Coordinate and plan all maintenance tasks and prioritize projects in accordance with SLA's. * Ensure availability of tooling, material stock levels and hangar availability for all planned works

Work inbound leads within a defined SLA and qualify or disqualify against established criteria. * Meet business-defined key performance indicators (KPIs) such as number of calls, emails, sales ...

Allocating queries to the team, ensuring they are answered within the agreed SLA. * Ensuring all outstanding work is allocated and completed to agreed deadlines. * Monitoring workloads and quality ...

Basic commercial awareness - working within SLA's and KPI's * Microsoft Office IT Skills Hours of Work * Monday to Friday, 8am - 5pm, 40 hours per week Benefits * 25 days annual leave plus Bank ...

Investigate issues, requests and resolve these within the contract SLA. About You: If you can demonstrate the following, we'd love to hear from you: * Experience in a similar or SaaS environment, an ...

Delivery of services provided in accordance with performance requirements and in line with resolution times against Key Performance Indicator's (KPI's) and Service Level Agreements (SLA's). * Provide ...

Prepare quotes for customers in line with their Service Level Agreement (SLA). * Complete yard checks on the first day of shift and ensure the whiteboard is maintained with accurate status updates

Expertise in EMEA payroll compliance, payroll vendor management, and KPI/SLA governance. * Strong communication skills, tact, and commitment to high-quality service. * Proactive problem-solving ...

Ensure that all deliverables are provided within agreed Service Level Agreements (SLAs) and monitor SLA compliance to maintain exceptional service quality * Continuously assess the effectiveness of ...

Act as a primary technical contact for clients, building and maintaining strong relationships to meet and exceed SLA expectations. * Conduct monthly service reviews, optimise service delivery ...

Support of the Vendor Management program for outsourced Fund vendors (including KPI, SLA & contract reviews, periodic on-site visits to assess service provider performance and adequacy of controls

Utilize resourcing tools to track availability, project progress, and resourcing forecasts, continuously updating for accuracy and efficiency. · SLA Management: Ensure that Service Level Agreements ...

Monitor performance of 3PLs and ensure they keep within their SLA. * Escalate persistent issues both internally and with 3PL directly * Monitor and respond to customer reviews on Yotpo, implementing ...