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Black & Grey HR is recruiting an experienced and dynamic Business Development Director to join our client's team in the luxury building materials industry in Dubai, UAE.

The ability to complete work to a high standard whilst maintaining SLA's. * High level of attention to detail with the ability to work though high levels of data whilst remaining focused

Prepare quotes for customers in line with their Service Level Agreement (SLA). * Complete yard checks on the first day of shift and ensure the whiteboard is maintained with accurate status updates

Ensuring suppliers are reporting contracted SLA's and KPI's, putting in place recovery measures for failure * Enhancing all procurement practices in sourcing and supplier management through the ...

Work inbound leads within a defined SLA and qualify or disqualify against established criteria. * Meet business-defined key performance indicators (KPIs) such as number of calls, emails, sales ...

Monitor performance of 3PLs and ensure they keep within their SLA. * Escalate persistent issues both internally and with 3PL directly * Monitor and respond to customer reviews on Yotpo, implementing ...

Reviewing and negotiating contractual data protection terms to support delivery of the client MSA and SLA agreements. * Conducting data protection impact assessments to ensure the firm protects ...

Set, monitor and control SLA's Seeking out potential growth opportunities within the contract where possible Maintaining a positive and successful relationship with the client will be your primary ...

Lead dynamic weekly service reviews with LSPs, challenging them to meet and exceed key SLA performance targets. * Coordinate the planning, execution, and monitoring of activities, ensuring timely and ...