Trabajos sla en Wokingham

AV, Audio Visual, Project Manager, PM, Technical Project Management, Avixa, Specifications, Budget, Project Plan, RAID log, SLA's, UC, installations, digital signage, projection. My client is a ...

Ensure that all reported technical issues are dealt with efficiently and professionally ensuring that they are recorded accurately and resolved within agreed SLA's * Monitor call queues to ensure ...

... SLA's are met. -Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.Effective cost ...

Daily team management against individual targets, case tracking, ensuring timely delivery of urgent and non-urgent cases within set SLA's * Providing technical and problem-solving support, ensure ...

Maintain accurate individual measurement and performance statistics in line with team SLA's. * Produce credit notes. * Maintain good relationships with internal and external stakeholders. Experience

Adhere to agreements in the Service Level Agreement (SLA). * Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations ...

Manage and resolve support tickets in line with SLA * Prepare and manage change requests and incident reports * Implement technical changes and manage deployments * Follow internal support processes ...

Manage and resolve support tickets in line with SLA * Prepare and manage change requests and incident reports * Implement technical changes and manage deployments * Follow internal support processes ...

In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA's), Operating Level Agreements (OLA ...

You will be responsible for overseeing the delivery of application support services to business stakeholders, ensuring high-quality outcomes, adhering to kpi's and sla's. You will: * Build ...

... agreed SLA's. • Project management/co-ordination duties as required. • Liaise with all required parties to ensure successful and timely IMAC completion. • Communicate as required with all ...

Logging and classifying tickets against SLA * Site attendance or remotely remediating logged service requests * Scheduled site attendance to perform PPM "Planned preventive maintenance" * Device ...

Ensure service contract standards and SLA are adhered to andservice manager is covering all logs. * Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when ...

Manage external supplier relationships to deliver agreement renewals (where appropriate) and rent reviews against SLA's. * Support suppliers in their negotiations with Landlords for improved /altered ...

Have a 'hands on' problem solving approach; solve problems within strict SLA timeframes * Demonstrate ability to work independently and professionally at customer sites, picking up work from ...

Proven experience in meeting operational targets as well as working to SLA's and KPI's * Experience in adhering to budgetary restrictions and controlling expenditure * Knowledge of Quality systems

Regular and effective communication with the rest of the team to ensure SLA, KPI's and delivery dates are achieved * Produce detailed quotations and reports for new and existing customers * Provide ...

... SLA response time. • Ensure new requests are logged with the required information using ticket templates (where applicable). • Work with the Support Desk Manager to ensure that there is cover for ...

Main responsibilities SLA driven EPOS and IT Support into Hospitality, Retail and Healthcare outlets. Diagnosis and rectification of EPoS, Networking and Networking Devices. Project working including ...

Handling SLA-based technical support calls Essential key skills: * Strong verbal and written communication skills * Exceptional customer service skills * Ability to prioritize work and meet deadlines

Paraplanners with experience of working towards SLA targets would be beneficial * You should hold full Level 4 Diploma qualification in Financial Planning * Must have strong attention to detail and ...

Proven experience in meeting operational targets as well as working to SLA's and KPI's * Experience in adhering to budgetary restrictions and controlling expenditure * Knowledge of Quality systems

Manage, rectify, and record defects through the helpdesk to ensure SLA timeframes are always met. Provide rapid and effective response to customer and helpdesk requirements. Review RAMS (Risk ...

Respond to work interruptions, outages or emergencies consistent with the SLA. Support critical environment related technical audits as required and directed by line manager. Completion of records ...