Are you a business? Hire sla candidates in Walsall
Role: Customer Service Agent Location: Walsall Hours: 09:00 - 17:30 Pay: £11.50 per hour Mainstay Recruitment are currently recruiting a Customer Service Agent for our client in Walsall. This is a great opportunity to gain full time employment within a fast paced, growing business. Job Descripti...
Knowledge of contract management and SLA's * Metrics measurements (i.e. energy efficiency, quality, employee productivity, and safety) * Employee training and development (technical/functional input
Ensuring contractual KPI's and SLA's are achieved. * Management of directly employed team including engineering and maintenance staff, engineering supervisor, cleaning supervisor and operatives
Managing the HR shared service mailbox, ensuring all queries are logged and assigned within SLA * Responding to general HR queries relating to HR processes, payroll, benefits, expenses, and HR ...
Ensure prompt and accurate responses to customers questions and meet agreed SLA's Key Skills * 2 years experience in Customer Services with strong leadership and team building skills * Exposure to ...
Extensive contract management experience delivering for Operations under strict SLA regimes * Extensive commercial experience in Facilities and Automation within either a Logistics or Manufacturing ...
Provide operational business Targets, SLA's and KPI's that align to achieving objectives and provide consistency for business performance evaluation and improvement * Ensure that financial systems ...
Set, monitor and control SLA's Seeking out potential growth opportunities within the contract where possible Maintaining a positive and successful relationship with each client will be your primary ...
... SLA's are met. * In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the ...
Manage all SLA's and KPI's To be successful in your role, you should have the following skills and experience: * IOSH or NEBOSH * Good understanding of H&S and maintenance Compliance * Service charge ...
Collaborate with Offshore support to ensure all Employee Lifecycle processes not managed onshore are completed within SLA and to a high standard. * Provide expertise and guidance to the teams to ...
Understands the SLA's and KPIs and experience in driving a team to achieve. * Highly self-motivated and able to self-manage Why work with us? * 24 days annual leave, plus bank holidays and your ...