Trabajos sla en Reading

Senior Service Desk Engineer Location: Reading, Berkshire and Field based - Customer sites are based in London – (London Victoria / Tottenham court road) and (Luton / Leeds) Monday to Friday - Normal Office Hours WHY ULTIMA For over 30 years, Ultima has been at the heart of the UKs IT i...

Overview You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets. Our client develops software solutions for th...

Audio Visual Technical Project Manager - £35-45k - Reading (On-site) We are currently looking for an experienced Technical Project Manager to come and join an incredible SMART tech company based in Reading. They are currently expanding their networks and increasing both their UK and global reac...

Main responsibilities SLA driven EPOS and IT Support into Hospitality, Retail and Healthcare outlets. Diagnosis and rectification of EPoS, Networking and Networking Devices. Project working including ...

About the Role Base Location: We're proud to offer a Flexible First approach to work, and this role is no exception. Our preference is to have your base 'home' location to be one of our SSEN offices in or around the South of England. Salary: £39,415 - £45,136 + a range of benefits to support your...

AV, Audio Visual, Project Manager, PM, Technical Project Management, Avixa, Specifications, Budget, Project Plan, RAID log, SLA's, UC, installations, digital signage, projection. My client is a ...

... SLA delivery. You will have 3 direct reports (Rapid Response Manager, Advanced Response Manager and Customer Escalations Manager.) We want to give you the opportunity to embrace your role with Ciphr ...

Ensure that all reported technical issues are dealt with efficiently and professionally ensuring that they are recorded accurately and resolved within agreed SLA's * Monitor call queues to ensure ...

... SLA's are met. -Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.Effective cost ...

Adhere to agreements in the Service Level Agreement (SLA). * Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations ...

In addition, the SPM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA's), Operating Level Agreements (OLA ...

You will be responsible for overseeing the delivery of application support services to business stakeholders, ensuring high-quality outcomes, adhering to kpi's and sla's. You will: * Build ...

Ensure service contract standards and SLA are adhered to andservice manager is covering all logs. * Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when ...

Manage external supplier relationships to deliver agreement renewals (where appropriate) and rent reviews against SLA's. * Support suppliers in their negotiations with Landlords for improved /altered ...

Have a 'hands on' problem solving approach; solve problems within strict SLA timeframes * Demonstrate ability to work independently and professionally at customer sites, picking up work from ...

Logging and classifying tickets against SLA * Site attendance or remotely remediating logged service requests * Scheduled site attendance to perform PPM "Planned preventive maintenance" * Device ...

Regular and effective communication with the rest of the team to ensure SLA, KPI's and delivery dates are achieved * Produce detailed quotations and reports for new and existing customers * Provide ...

... SLA response time. • Ensure new requests are logged with the required information using ticket templates (where applicable). • Work with the Support Desk Manager to ensure that there is cover for ...

Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA's. * Ensure supplier & PC/SWC audits are conducted in line with the ...

Maintain accurate individual measurement and performance statistics in line with team SLA's. * Produce credit notes. * Maintain good relationships with internal and external stakeholders. Experience

... agreed SLA's. • Project management/co-ordination duties as required. • Liaise with all required parties to ensure successful and timely IMAC completion. • Communicate as required with all ...

Proven experience in meeting operational targets as well as working to SLA's and KPI's * Experience in adhering to budgetary restrictions and controlling expenditure * Knowledge of Quality systems

Manage, rectify, and record defects through the helpdesk to ensure SLA timeframes are always met. Provide rapid and effective response to customer and helpdesk requirements. Review RAMS (Risk ...

Respond to work interruptions, outages or emergencies consistent with the SLA. Support critical environment related technical audits as required and directed by line manager. Completion of records ...