Senior Office Administrator
5 days ago
Enfield Highway
RJK Security Systems Ltd is a leading specialist company in the installation of electronic security, AV and home automation systems. The company has been established for 25+ years. They are an innovative installation company specialising in the exciting and fast-moving field of smart home automation and smart home security encompassing CCTV, door entry, access control and related disciplines. We are looking for a Senior Office Administrator to join their team in Enfield. You will assist with the day-to-day running of the office and assist the Director in his daily administration. The Role and Responsibilities • Manage the Managing Director’s Outlook diary, scheduling internal and external meetings, and ensuring actions are followed up within agreed timescales., • Coordinate engineer appointments for service calls and installations., • Handle incoming telephone calls, emails, and general enquiries., • Provide administrative support to the wider team and undertake tasks delegated by the Managing Director, including correspondence, meeting attendance, and follow-up actions., • Receive and process work tenders, prepare documentation for review, and support the quotation process., • Issue company specifications and quotations to clients and follow up on outstanding enquiries and submitted tenders., • Oversee alarm monitoring account administration, including applications for URNs, chip numbers, and related customer information., • Conduct client satisfaction follow-ups, analyse feedback, and identify opportunities to improve business processes and service delivery., • Support HR and recruitment activities, including onboarding, inductions, staff vetting, and Metropolitan Police checks., • Assist with internal audits, accreditation applications, and compliance with relevant certification schemes., • Support project administration through the preparation and issue of commissioning certificates and technical submissions., • Liaise with external IT and telecommunications providers to resolve technical and telephone system issues., • Set up and maintain equipment, software, email accounts, and workstations for new employees and engineers., • Provide general office support to ensure business continuity during staff absences and holidays., • Manage the company vehicle fleet, including servicing, MOTs, repairs, and breakdown cover arrangements., • Ensure compliance with company management systems, policies, and procedures., • Maintain a professional and patient approach when handling a high volume of telephone enquiries in a fast-paced environment. Personal requirements 1. Previous experience in a similar role, 2. Experience using Simpro is desirable, 3. Ability to multitask in a busy & demanding environment, demonstrating strong organisational skills and plan/prioritise a complex workload, 4. Attention to detail, 5. Good verbal and written communication skills, 6. Positive can-do attitude is essential, ability to work on your own initiative, and see tasks through to completion and, 7. PC literate – willingness to learn new systems where necessary, 8. Working knowledge of MS Office, 9. Discretion when dealing with confidential information, 10. Successful applicants will be subject to a full security check. Remuneration range and benefits available -Salary: negotiable, depending on experience £30,000- £35,000 • 40 hours a week. 08:00 - 17:00, • 25 days holiday + 8 bank holidays (After two years' continuous service, you will be entitled to one day's extra annual holiday for every complete year of service, up to a maximum of 5 days' extra holiday. In addition, after two years' continuous service, you will be entitled to one day annual leave on your Birthday), • Company pension contributions, • Rewards and incentive package – includes discounts with major retailers, • Free parking at office