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Quality Assurance Officer – Leading MGA Business Our client is a fast-growing, forward-thinking Managing General Agent (MGA) with ambitious plans for the future. They are seeking an experienced Quality Assurance Officer to join their thriving business and play a key role in maintaining high underwriting and compliance standards. The Role As a Quality Assurance Officer, you will conduct Quality Assurance Audits within the Underwriting Service Department to monitor adherence to underwriting guidelines and licence authorities. You’ll also analyse compliance standards to ensure ongoing alignment with regulatory requirements. You will proactively identify areas for improvement and work collaboratively with internal teams to implement effective remedial actions. Key Duties and Responsibilities • Conduct monthly Technical Quality Assurance Audits across the Underwriting Services Department and Key Account Manager Teams., • Provide timely feedback, ensuring agreed remedial actions are implemented within set timescales., • Liaise with Technical Underwriting and IT teams to resolve process or system issues and prevent reoccurrence., • Accurately record any breaches or issues identified., • Support the production of management information, audit reports, and monthly performance results., • Assist with trend analysis to identify improvement opportunities, training needs, and potential risk areas., • Escalate critical or highly rated issues to the Head of Compliance and contribute to the development of the QA Framework, policies, and procedures., • Undertake ad hoc QA duties or projects and provide support to the Agency and Compliance Administrator to ensure service levels to brokers are maintained. Skills and Experience • Strong knowledge of FCA Rules and Regulations., • A proactive, flexible attitude with the ability to manage changing priorities., • Self-motivated with excellent organisational skills and the ability to manage workloads independently., • Strong analytical, problem-solving, and communication skills at all levels., • Ability to build productive relationships with stakeholders and promote a culture of compliance., • Innovative mindset with a focus on improving working processes., • Proficient in Microsoft Office applications with exceptional attention to detail. Benefits • Workplace Pension Scheme with flexible contributions up to 16%., • 27 days’ holiday plus bank holidays., • 1 Paid Volunteer Day per year., • Hybrid Working – flexibility to work from home combined with days in the company’s modern office located on The Waterfront in Brierley Hill. The workplace is designed to support learning, collaboration, and innovation., • Health Cash Plan and Virtual GP Services., • Access to trained Mental Health First Aiders and a 24/7 Employee Assistance Programme offering wellbeing, financial, and counselling support., • Professional Membership Support – as part of the company’s CII Chartered Insurance Underwriting Agent Status, funding is available to help employees achieve industry qualifications., • Employee recognition schemes, including annual awards and long service recognition., • Regular staff social events, including summer and Christmas celebrations., • Free onsite parking., • Matched charity funding., • Death in Service benefit.

Experienced in start to finish Sea Freight / Import in Freight Forwarding? Knowledge of Sea Freight? Experience of leading a team? Local to Halesowen? A Freight Team Leader is required for a multi site, multi modal International Logistics company based in Halesowen. The company : A company that states: "We take great Pride in being a people business." Is looking for a Freight Team Leader to join their International team in Halesowen. The company have a great reputation for developing their staff... "So many of our own people stay with us for years, or decades, continually developing experience and expertise." The Package : Salary £35K - £42K 30 days holiday Pension Long service bonus scheme Gym and Nursery discounts On site parking Hours : Mon to Fri business hours. Requirements: Experience with a Freight Forwarder Experience leading a team Knowledge of Sea Freight in International Freight Import experience WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy...

We are currently representing a leading Health & Social Care provider who are looking to appoint an Recruitment Team Leader to manage a team responsible for the onboarding of new starters within the organisation. Our client is proud to provide a wide range of support services and activities to vulnerable service users, with over 350 sites across the country. This will be a full time and permanent post, with a salary of c£35k and will be hybrid position, with 1 day required in their Head Office in Halesowen and the rest working from home. Daily duties will include: • Responsible for the line management of a team of Recruiters, accountable for the sourcing of staff members of all levels, • Monitoring staff performance and KPIs in the onboarding of new starters to ensure SLAs are hit, • Handling the end to end resourcing journey, liaising with line managers, posting adverts, reviewing applications, screening candidates and arranging interview, • Ensuring correct processes are carried out to onboard staff, including right to work, DBS, referencing and employment gap checks, • Chairing regular meetings with team members to discuss progress and offering support as required, • Conducting appraisals and one to ones, dealing with any staffing issues, • Reporting back to hiring managers and the wider recruitment team on the progress of new starter onboarding Skills required: • Confident communicator, • Strong people manager, used to developing and coordinating team’s work, • Comprehensive knowledge of the end to end resourcing cycle Reward and benefits: • 25 days holiday + bank holidays, • Employee Assistance Program, • Cycle to work scheme, • Minimum 8% pension (5% employee / 3% employer) Working pattern: • 37.5 hours per week, • Monday – Friday - 9am-5pm, • 4 days working from home Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role.

Experienced Transport Manager with Planning strength? CPC holder? Local to Halesowen? A Transport Manager is required for a successful, multi national logistics company based in Halesowen. The company : A company that states: "We take great Pride in being a people business." Is looking for a Transport Manager to join their International team in Halesowen. The company have a great reputation for developing their staff... "So many of our own people stay with us for years, or decades, continually developing experience and expertise." The Package : Salary £35K - £39K 30 days holiday Pension Long service bonus scheme Gym and Nursery discounts On site parking Hours : Mon to Fri business hours. Requirements: CPC holder Knowledge of General Haulage - planning up to 20 trucksWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy...

Experienced in start to finish Sea Freight / Import in Freight Forwarding? Knowledge of Sea Freight? Local to Halesowen? A Sea Freight Coordinator is required for a multi site, multi modal International Logistics company based in Halesowen. The company : A company that states: "We take great Pride in being a people business." Is looking for a Sea Freight Coordinator to join their International team in Halesowen. The company have a great reputation for developing their staff... "So many of our own people stay with us for years, or decades, continually developing experience and expertise." The Package : Salary £28K - £34K 30 days holiday Pension Long service bonus scheme Gym and Nursery discounts On site parking Hours : Mon to Fri business hours. Requirements: Experience with a Freight Forwarder Knowledge of Sea Freight in International Freight Import experience WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy...

Smart Education is a specialist Education and Early Years recruitment agency, providing opportunities for Teachers, Teaching Assistants, SEND support Staff, Nursery Nurses and Tutors. Smart Education are seeking a qualified and experienced Level 2 Teaching Assistant to join a well‑sought after Pri

Smart Education is currently recruiting for a passionate and experienced. Smart Education is a specialist Education and Early Years agency, recruiting for both permanent and temporary roles including Teachers, Teaching Assistants, SEND staff, Nursery Nurses, and Tutors.

Smart Education is currently recruiting for a passionate and experienced. Smart Education is a specialist Education and Early Years agency, recruiting for both permanent and temporary roles including Teachers, Teaching Assistants, SEND staff, Nursery Nurses, and Tutors.

We can also offer our nursery staff the opportunity to expand their skills and experience as we are a leading child care agency and in addition to nurseries, we have family support and SEN children services. We are a busy child care agency and we are seeking NVQ Level 2 and NVQ Level 3 qualified Nur

Support Worker – Flexible, Ad Hoc Shifts.We are looking for reliable and compassionate Support Workers who are fully flexible throughout the week to cover random ad hoc shifts.This role is ideal for someone who enjoys variety and needs flexibility in their schedule.Shifts vary from 4 to 14 hours e

Job Title: Child Disability Support Nanny.Hours: Monday 7am-9:30am and 2pm-7:30pm; Friday 7am-9:30am and 2pm-7:30pm.We are seeking a compassionate, patient, and skilled Child Disability Support Nanny to provide tailored care and support for an 11-year-old child with Cerebral Palsy, Developmental Lan

This is a hands‑on role that involves travelling between locations, ensuring cleaning standards are maintained, supporting the cleaning teams, and stepping in to clean or cover staff when required. Support and guide on‑site cleaning staff.

We can also offer our nursery staff the opportunity to expand their skills and experience as we are a leading child care agency and in addition to nurseries, we have family support and SEN children services. We are a busy child care agency and we are seeking NVQ Level 2 and NVQ Level 3 qualified Nur

Our client, an established food production manufacturer are looking for warehouse operatives to support the production and distribution of their award-winning products.Driving Licence and own transport are essential – the workplace is not accessible by public transport.Loading the products ready f

Psychology Graduate / Support Staff - Schools Across Morpeth, Ashington, Blyth. Milk Education connects passionate psychology graduates and experienced staff with schools across the North East. We help schools deliver high-quality education by providing reliable, motivated staff who bring insight in

Across Cornwall (travel required).Temporary to Permanent after 12 weeks probation.We are seeking Employment Support Assistants to help young people with Special Educational Needs and Disabilities (SEND) develop independence, confidence, and essential life skills.The role involves supporting learners

Valid driving licence and access to a car; the agency provides a vehicle but an own car is preferred for local commutes.

Visual Rehabilitation Specialist (West Cornwall).November 2025 – 23 January 2026.We are seeking a dedicated and qualified Visual Rehabilitation Specialist to join our Sensory Support Team in West Cornwall.This is a temporary, part‑time role based in Camborne, providing essential rehabilitation s

We are looking for Head Chefs, Sous Chefs, Chef de Parties, Pastry Chefs and Commis Chefs for a number of temporary on-going positions throughout Cornwall.We have placements across Cornwall ranging from care homes, holiday parks, pubs right through to high end bistro, fine dining & AA rosette restau

This is a part-time role, ideal for someone who takes pride in their work and understands the importance of maintaining a clean and safe environment for children and staff.