Student Hub Advisor
hace 15 días
Uxbridge
We have an exciting opportunity to work with our higher education client based in Uxbridge.\n\nJob title: Student Hub Advisor\n\nPay: £18.57\n\nLocation: Fully site based - Uxbridge\n\nHours: Monday to Friday 9am to 5pm\n\nDuration: ASAP - End of June (potential of being extended) \n\nJob spec:\n\nThis role provides student facing support and administration for all University taught and research degree programmes, ensuring a professional, welcoming and supportive environment for the University's community.\n\nThis role is responsible for delivering excellent customer service and support to students through their entire journey, from registration to awarding.\n\nThe purpose of the Student Hub Adviser is to ensure that the department provides a professional, welcoming, reliable, accessible and effective service to all its users.\n\nThe Student Hub Adviser is expected to be able to hot desk and multitask, spending time supporting all enquiries alongside knowledge of associated enquiry administration and non-contact duties.\n\nAccountabilities and responsibilities:\n\nBe the first point of contact for all students and doctoral researchers via in-person visits and electronic\nSupport, administer and/or provide guidance to students on University processes including: \nStudent record adjustments such as abeyance, course change and withdrawal\nExtenuating circumstances, deadline extensions\nSubmission of complaints Early Resolutions / appeals\nAttendance logging and queries\nManage first stage or complaints where possible. \n\nProcess student personal tutor allocations \n\nTake a key role in Registration activities including handling a very high volume of telephone, email and face-to-face queries in a time critical manner; support registering students during the university Welcome Week.\nGuide students with administrative support across their student journey \n\nProvide guidance to students on the University's programmes, the module selection process, seminar group allocation and relevant Senate Regulations and associated policies. \n\nFor complaints, appeals, misconduct, and fitness to practice cases: \nexplain, guide and support students engaging with these processes\nliaise with OSCCA regarding complex cases \n\nTriage and signpost immigration queries, referring to more specialist services as Process and hand out Student Visas in line with Home Office rules, requirements and their audit requirements. \n\nProvide funding and financial advice to all students, referring to more specialist services as \n\nTriage and signpost student issues and concerns quickly and effectively, referring the queries to the relevant individual or team for resolution \n\nDeal with enquiries from colleagues and academic departments from across the campus, and external stakeholders.If you would like to hear more about this role, please apply. We will contact any shortlisted candidates.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website