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Service Desk Engineer (1st/2nd Line) Location: Hertfordshire Salary: £28,000 - £30,000 with Working from home and Bonus My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You’ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology. Role: • Providing day-to-day 1st and 2nd Line support to internal users., • Logging, managing, and resolving tickets through the Service Desk., • Troubleshooting hardware and software issues across desktop environments., • Supporting Microsoft 365 applications including Outlook, Teams and SharePoint., • Managing users, permissions, and access via Active Directory., • Working closely with senior engineers to escalate and resolve more complex issues. Technical Experience: The ideal candidate will have strong, hands-on experience across: • Microsoft 365 / Office 365., • Windows OS (desktop support)., • Active Directory (user management, permissions)., • Service Desk / ticketing systems., • MDM Solutions, • Networking (DNS, DHCP, TCP/IP), • VOIP Telephony Support, • 1–3 years’ experience in an IT support or Service Desk environment (or equivalent exposure)., • A strong interest in technology and a desire to build a career in IT., • Excellent communication skills and a customer-focused mindset., • A proactive attitude with a willingness to learn and take on new challenges., • Hybrid working (2 days from home)., • Ongoing training and development opportunities., • A supportive and social team environment., • Exposure to modern technologies and well-known clients. Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting

The Information Security Analyst will play a critical role in safeguarding the organisation's systems and data, ensuring compliance with security policies and regulations. Based in Hatfield, this role is ideal for individuals passionate about the life science industry and technology. Client Details The hiring company is a medium-sized organisation operating within the life science industry, with a focus on innovation and excellence in its field. The company is known for its commitment to leveraging technology to drive forward its mission. Description • Implement and maintain ISMS aligning with ISO27001, • Ensure security controls are in-place based on ISO27001 and NIST, • As the regional security representative in the global Security / Technology project, • Lead / execute phishing campaign, • Conduct vulnerability assessments and implement measures to mitigate potential risks., • Involve in global security operations process, analysis and escalate security alerts / tickets from global SOC team, • Maintain and update security policies, standards, and procedures in alignment with industry regulations., • Collaborate with cross-functional teams to ensure secure system designs and implementations., • Practical experience and understanding of ISO27001, • Familiar with NIST and GDPR is preferred, • Solid experience in threat, risk and vulnerabilities management process, • Experience with security tools such as SIEM, intrusion detection systems, and endpoint protection., • Strong analytical and problem-solving skills., • 24 days of holiday leave, • Performance-based bonus of up to 10%., • Pension scheme with contributions up to 10%., • Private medical insurance, life assurance, dental cover, • Finance support on professional certifications / memberships

A leading coffee company seeks a Business Optimisation Analyst to support cross-functional projects aimed at enhancing operational efficiency.The ideal candidate will possess strong analytical skills, basic finance knowledge, and familiarity with project management principles.This role offers a flex

A technology organization in Welwyn Garden City is seeking a Service Desk Application Support Analyst to join their team. The role involves providing technical support for a bespoke Housing Management Software application. Ideal candidates should have strong problem-solving skills, experience suppor

The Graduate Data Analyst will focus on improving and maintaining the data outputs from the Data Lake and help provide support for building data reports. The CPS Data team is seeking a Graduate Data Analyst. This is an excellent opportunity for a graduate looking to start their career in data within

The Graduate Data Analyst will focus on improving and maintaining the data outputs from the Data Lake and help provide support for building data reports. Joining Egis in the UK as a graduate means you will become part of our Graduate Programme, a tailored training schedule designed to accelerate you

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. Provide training, knowledge t

This entry-level role involves providing support to users, responding to tickets from various channels, and performing diagnostics. A leading financial services provider in St Albans is seeking an enthusiastic Junior Service Desk Analyst to join their team.

A growing technology firm in St Albans is seeking a Junior Service Desk Analyst. This entry-level role offers the opportunity for career growth in IT with a focus on customer service and technical support.

The Graduate Data Analyst will focus on improving and maintaining the data outputs from the Data Lake and help provide support for building data reports. The CPS Data team is seeking a Graduate Data Analyst. This is an excellent opportunity for a graduate looking to start their career in data within

A technology solutions provider in Welwyn Garden City is seeking an Application Support Analyst to join their dedicated team.

As an Application Support Analyst you’ll provide technical and application support across our retail network, covering 30,000 sites. Application Support Analyst – PayPoint Group. Whether you’re a recent graduate or an experienced IT professional, we would love to hear from you if you have a ge

A leading life sciences company in the UK is seeking an Information Security Compliance Analyst to support the development and maintenance of their EMEA Information Security Management System.This role involves ensuring compliance with multiple regulations, including GDPR and NIS2, and maintaining I

A leading financial institution in London is seeking a Senior Analyst to support investment and asset management teams in the industrial and logistics sectors. This role involves conducting financial analysis, managing asset portfolios, and performing undervalued due diligence for investments across

This position could suit someone currently working as a customer service executive, returns coordinator, aftersales administrator, support desk analyst, service coordinator or order support specialist. Experience in customer service, customer support, aftersales or a related role. Aftersales Custome

An international consulting firm in South Mimms is seeking a Graduate Data Analyst to join their CPS Data team. In this dynamic role, you will help maintain the Data Lake and support building data reports essential for multiple business functions.

The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experie

We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. If you’ve also worked in the following roles we’d also like to hear from you: IT Support Engin

The Information Security Compliance Analyst will support the development and maintenance of the EMEA information security management system, ensuring compliance with Global EIT strategy, EMEA business needs, and relevant legislation (e. Practical experience of conducting gap analysis, testing inform

Ability to interpret logs, error messages, and system behaviour to diagnose issues. The ServiceNow IT Service Management system is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. Provide second level support for ServiceNow incidents

Are you looking for the next step in your commercial management career? We are currently recruiting a Commercial Analyst to work collaboratively with the Int. You will manage the commercial change process, customer billing process and commercial triggers to support the account team to maintain and d

QC SENIOR ANALYST Job Title – QC Senior Analyst Location – St Albans, Hertfordshire Salary – £32,000 Shift – Monday to Friday (8am – 4pm) Job Role of the QC Senior Analyst An excellent opportunity has arisen for a QC Senior Analyst to join a well-established pharmaceutical manufacturing business operating from a modern, state-of-the-art facility. This is a fantastic role for an experienced QC Analyst looking to step up into a senior position with greater responsibility across laboratory operations, compliance, and team support. Reporting into the QC Supervisor, you will be responsible for ensuring high-quality analytical testing and maintaining full compliance within the Quality Control laboratory, while supporting junior staff and driving continuous improvement. Sector – Pharmaceutical Manufacturing Non-Negotiable Requirements of the QC Senior Analyst Previous QC Analyst experience Pharmaceutical experience Requirements for the QC Senior Analyst Strong experience in analytical testing of raw materials and finished products Good understanding of cGMP and regulatory requirements Experience reviewing laboratory data and documentation Ability to investigate OOS/OOT results and deviations Strong organisational and problem-solving skills Desirable Requirements for the QC Senior Analyst Experience mentoring or supporting junior staff Knowledge of stability studies and reference standards Key Responsibilities Organise and manage daily laboratory activities and testing schedules Perform and lead analytical testing using HPLC, UV, Dissolution, and Karl Fischer Troubleshoot and maintain laboratory equipment Ensure all work complies with cGMP, SOPs, and regulatory requirements Review laboratory data, results, and training records Investigate OOS/OOT results, deviations, and implement improvements Manage stability studies and reference standards Support team development and training of junior staff Work cross-functionally and support ongoing projects The QC Senior Analyst will benefit from: Working for a well-established pharmaceutical manufacturer Modern, state-of-the-art QC laboratory Stable Monday–Friday working hours Opportunities for career progression into leadership roles Competitive benefits package including pension and holiday allowance If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert

We are a recruiting for an IT Support Analyst to join a successful and growing company based in St Albans. Our client is one of the leading players in their field, they're a friendly, sociable company with a relaxed yet professional atmosphere. They are looking for an enthusiastic and pro-active individual with knowledge and a passion for IT! This position is ideal for a candidate looking to build on their IT skills and experience, perhaps you are looking for that next step up! This is an excellent opportunity with encouraged development and progression on offer! What’s in it for you? • Salary: £32k-£38k depending on experience, • Hours: Mon-Fri, 7.30-4pm/9am-5.30pm, 1 in 3 days on the early shift., • Option to work from home 1 day per week after training period., • 25 days holiday (increasing to 30 after 4 years), • Bonus scheme after 6 month of service – up to 30% of salary!, • Contributory pension scheme, • Life insurance benefit (4 x salary), • Private medical insurance, • Discounts scheme for gym membership, travel and cinema, • Free parking Key responsibilities: • Provide support to internal and external users, • Prioritise and respond to tickets that come from multiple channels such as email, phone, chat and walk-ups, • Communicating with customers to help them resolve any technical issues, • Perform diagnostic and route cause analysis, • Monitoring and maintenance of computer systems and networks, including installing, configuring, and patching computer hardware, operating systems and applications. What the employer is looking for: • 2 years + in a similar IT Support/Service Desk Analyst role, • Pro-active attitude with a desire to help people., • Excellent written and communication skills, • Good organisation and prioritising skills, • Strong Windows desktop knowledge and administration (Windows 10), • Exchange server admin (Exchange 2013/2016, • Windows Server admin, • Active Directory and Group Policy, • Administration of Azure AD / Office 365, • Office / O365 applications including Team Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted