IT Support Analyst
hace 26 días
Redditch
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: • Collaborate with the Group IT Team to continuously develop and manage IT infrastructure., • Ensure alignment of IT security policies and procedures with all IT hardware and software components., • Take the lead on new infrastructure projects aimed at improving efficiency and functionality., • Offer expert advice on system enhancements and optimizations., • Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution., • Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage., • Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies., • Proficient understanding of computer hardware, network, and telephony applications., • Desirable experience with VMWare and networking technologies such as VLAN segregation., • Bachelor’s degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered., • Proven experience in IT support or a related field., • Excellent problem-solving abilities and attention to detail., • Strong communication and interpersonal skills., • Capability to work independently and collaboratively within a team., • Familiarity with Windows and/or Mac operating systems., • Knowledge of networking concepts and protocols., • Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional). Salary: £27,000 - £30,000 + Benefits Applicants must possess full UK right to work, as visa sponsorship is not offered for this position.