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📍 Location: Swansea (Hybrid) 💷 Salary: £35,663 - A ___ with an employer contribution of 28.97% 🕒 Contract Type: Permanent - Flexible working, Full-time, Job share, Part-time The Business Support and Project Delivery (BSPD) team plays a vital role in supporting our telephony and multi-channel advisors with complex enquiries and ensuring the timely delivery of business-critical information through face-to-face engagement and other appropriate communication channels. BSPD develop deep business knowledge and monitor emerging trends that influence customer behaviour, working closely with both operational and non-operational colleagues, as well as teams such as Policy and Service Management, to understand and implement changes to legislation, guidance, and processes. Key Responsibilities include, but are not limited to: • Supporting the achievement of targets by reviewing and advising on current procedures through formal and informal briefing., • Keeping up to date with changes by liaising and consulting with other units, agencies and outside organisations., • Understanding changes and how they will impact the business identifying and acting on opportunities arising from changes. Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits: • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions ___, • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave)., • 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday., • Access to the staff discount portal., • Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc., • Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues., • 24-hour Employee Assistance Programme providing free confidential help and advice for staff., • Flexible working options where we encourage a great work-life balance. About you To be successful in this role you will need to have the following experience: • Providing leadership and direction in a customer service environment., • Developing effective relationships and acting as a subject matter expert when representing a department in internal and external meetings., • Understanding of change, how it affects the business and how you have identified and acted on opportunities arising from changes., • Excellent communication skills in varying circumstances, with the ability to tailor this to your audience. How to Apply 👉 ___ 📅 Apply before 11:55 pm on Sunday 14th December 2025