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Description As a Quantity Surveyor, you will support the Commercial Manager; helping to drive efficiencies; managing costs and regional performance for our clients. This role will see you take control of all financial aspects of the project; overseeing all commercial & contractual matters. You will deliver desired margin return utilising high standards of commercial acumen. Whilst identifying, recording and tracking, both risks and opportunities. Key Responsibilities We are looking for someone to: \n\n • Manage and monitor project costs including weekly P&L reporting\n, • Review contract documents and advise on any issues\n, • Track the progress and cash flow forecast information\n, • Produce and review commercial forecasts, Cost Value Reconciliation (CVRs) and Project Finance Reports\n, • Take responsibility for Subcontract Management; including Subcontract Forecasting, raising Subcontractor Orders and Negotiating Subcontract terms\n, • Prepare subcontract documents, enquiries and assessment of quotations\n, • Place subcontract orders, agreement and certification of subcontract valuations, invoice, subcontract payments and final account agreements\n, • Be responsible for the management of the change control process, risk and value management\n, • Manage and track project changes, variations and/or notices\n, • Assess and value variations and compensation events\n, • Prepare and submit interim valuations and payment applications to clients, along with the agreement of final accounts\n, • Attend risk review, progress and commercial meetings on-site with the Client\n, • Be actively involved with tenders and pricing\n, • Assist Credit Control with cash recovery and forecasting\n, • Degree qualification (RICS accredited or equivalent) is desirable but not essential\n, • Ideally you will have experience working in the Utilities industry \n, • Sound knowledge of contracts – NEC preferred\n, • Ability to prioritise workload, multi-task and work under tight time pressures\n, • Excellent communication skills \n, • High attention to detail \n \nNetwork Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. \nWe are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. \nWe understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. \n About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. \nWe value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. \nWe are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Senior Quantity Surveyor, you will be responsible for driving efficiencies; managing costs and regional performance for our clients. This role will see you take control of all financial aspects of the project; overseeing all commercial & contractual matters. You will deliver desired margin return utilising high standards of commercial acumen. Whilst identifying, recording and tracking, both risks and opportunities. Key Responsibilities We are looking for someone to: \n\n • Manage the contract performance including weekly P&L reporting\n, • Review contract documents and mitigate any issues\n, • Control the progress and cash flow forecast information\n, • Manage commercial forecasts, Cost Value Reconciliation (CVRs) and Project Finance Reports\n, • Take responsibility for Subcontractor Management; including Subcontract Forecasting, raising Subcontractor Orders and Negotiating Subcontract terms\n, • Prepare subcontract documents, enquiries and assessment of quotations\n, • Oversee subcontract orders, agreement and certification of subcontract valuations, invoice, subcontract payments and final account agreements\n, • Be responsible for the management of the change control process, risk and value management\n, • Manage and track project changes, variations and/or notices\n, • Assess and value variations and compensation events\n, • Prepare and submit interim valuations and payment applications to clients, along with the agreement of final accounts\n, • Attend risk review, progress and commercial meetings on-site with the Client\n, • Be actively involved with tenders and pricing\n, • Oversee Credit Control with cash recovery and forecasting\n, • Degree qualification (RICS accredited or equivalent) is desirable but not essential\n, • NEC4 experience preferable.\n, • Ideally you will have experience working in the Utilities industry \n, • Sound knowledge of contracts – NEC preferred\n, • Ability to prioritise workload, multi-task and work under tight time pressures\n \nNetwork Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - . About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. \nWe value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. \nWe are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Complaints Expert – Exeter (Hybrid) Salary: £35,000 – £40,000 Location: Hybrid (office & home‑based) Hours: 35 hours per week | Monday to Friday Contract: Permanent We are recruiting for an experienced Complaints Expert to join a well‑established, customer‑focused organisation. This role is ideally suited to a complaints professional with strong experience handling escalated complaints and Financial OmbudsmanService (FOS) cases, who is confident investigating complex issues and delivering fair, well‑reasoned outcomes. The Role You will manage escalated and complex complaints, carrying out detailed investigations and producing high‑quality final responses. You’ll work collaboratively across the business to ensure complaints are handled objectively, fairly, and efficiently, with a focus on reducing customer detriment and preventing repeat issues. Key Responsibilities • Investigate and resolve escalated complaints from end to end, • Draft clear, accurate, and well‑structured final response letters, • Handle and support cases progressed to the Financial Ombudsman Service (FOS), • Liaise with internal stakeholders to gather evidence and information, • Conduct root cause analysis (RCA) to identify trends and improvements, • Support the production of complaints management information (MI), • Ensure complaints are handled fairly, consistently, and in line with regulatory expectations, • Maintain accurate complaints records and case notes Experience & Skills Required • Proven experience working in a complaints‑handling environment, • Strong practical understanding of the Financial Ombudsman Service (FOS) process, • Experience responding to or supporting FOS‑referred complaints, • Excellent written communication skills, particularly complaint responses, • Strong investigative, analytical, and evidence‑based approach, • Ability to manage complex cases independently and meet deadlines, • Right to work in the UK Desirable (but not essential): • Experience within a regulated, consumer‑facing environment, • Exposure to insurance, financial services, utilities, telecoms, or similar sectors Salary & Benefits • Generous employer pension contributions (8%–15%), • Private health cover, • Nuffield 360 Health Assessment, • Income protection cover, • Employee Assistance Programme, • Life assurance (4x salary), • 27 days annual leave plus bank holidays, • Holiday trading scheme, • Birthday day off, • 2 paid volunteering days per year, • Enhanced maternity leave (26 weeks full pay), • Enhanced paternity leave (4 weeks full pay), • Non‑contractual annual bonus scheme If you’re motivated, people-centric, and excited by the opportunity to make a real impact within a growing organisation, we’d love to hear from you. Apply today with your CV