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Telephone answering service jobs in United Kingdom

  • Reception Coordinator – Administration
    Reception Coordinator – Administration
    19 hours ago
    £23500–£26000 yearly
    Full-time
    Whitechapel, Tower Hamlets

    Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. • Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding. Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information. Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants. Assisting in helping with key sorting of tags, labels and any other admin jobs assigned. Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed. Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area. Managing the coffee machine cleans, and stock order on a daily and weekly basis. Supporting with ideas and improvements for the front of house area. Be able to stay longer hours during the busy seasons if required. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

    Immediate start!
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  • Telesales Operative
    Telesales Operative
    3 days ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
    Easy apply
  • Assistant Reception Manager
    Assistant Reception Manager
    4 days ago
    £40000–£50000 yearly
    Full-time
    London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Assistant Reception Manager to join our team at 5 Hertford Street. Why work with us as an Assistant Reception Manager? • Salary of up to £50,000 per annum, • 33 days' holiday, including bank holidays, • Private medical and dental insurance with BUPA, • Discounted gym membership and wellbeing benefits, • Employee Assistance Programme and retail discounts, • Cycle to Work scheme and eyecare vouchers, • £1,000 Recommend a Friend bonus, • Complimentary meals on duty, • And much more Working Hours: • Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday- Saturday, • The role requires flexibility to work any 9 hour shift across the operating hours of 7am-3am., • The club is closed on Sundays, Bank Holidays and throughout Christmas each year. What you will do: • Support the Reception Manager in the day-to-day operation of the reception department., • Lead, motivate, and supervise the reception team to maintain exceptional service standards, • Welcome members and their guests in a warm, friendly, and professional manner., • Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience., • Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally. What are we looking for? • Significant experience in a similar position is essential within a luxury boutique hotel, restaurant or private members club, • Strong leadership skills with the ability to motivate and support a front-of-house team, • Excellent communication and interpersonal skills with a guest-focused approach, • Ability to demonstrate and instil exceptional customer service standards If you feel that you have the experience and skills to join us as an Assistant Reception Manager at 5 Hertford Street, then apply by forwarding your up-to-date CV together with a covering letter to the link below.

    No experience
    Easy apply
  • APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED
    APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED
    8 days ago
    £8–£12.71 hourly
    Full-time
    Harrow

    APPRENTICE BARBER – FEMALE APPLICANTS ENCOURAGED 💈 FADES HAIR STUDIO – Harrow, London Fades Hair Studio is looking for a motivated Apprentice Barber to join our growing team. This is a great opportunity for someone who wants to build a professional career in barbering and learn within a busy, modern barbershop environment. THE ROLE You will receive training and practical experience in: • Fades, tapers and men’s haircuts, • Clipper and scissor techniques, • Beard shaping and grooming, • Client consultation and customer service, • Reception and answering telephone calls, • Booking appointments, • Keeping the shop clean and professional, • Helping with Instagram, TikTok and social media content, • Working alongside experienced barbers WHO WE’RE LOOKING FOR We want someone who is: • Friendly, confident and professional, • Reliable and punctual, • Passionate about barbering, • Willing to learn and take direction, • Comfortable speaking with customers, • Keen to develop a long-term career in the industry No previous barbering experience is necessary. 💷 Apprentice pay from £8.00 per hour, subject to age and apprenticeship year 📍 Fades Hair Studio – Harrow, London 🎓 Training and development provided ✂️ Opportunity to progress into a qualified barber position Female applicants are particularly encouraged to apply as we are looking to increase female representation within our barbering team. APPLY TODAY Send your CV and a short introduction about yourself. FADES HAIR STUDIO Setting the Standard in Men’s Grooming

    Immediate start!
    No experience
    Easy apply
  • Receptionist
    Receptionist
    4 days ago
    £30000–£36000 yearly
    Full-time
    London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Receptionist to join our team at 5 Hertford Street. Why work with us as a Receptionist? • Salary of £36,000 per annum, • 33 days' holiday, including bank holidays, • Private medical and dental insurance with BUPA, • Discounted gym membership and wellbeing benefits, • Employee Assistance Programme and retail discounts, • Cycle to Work scheme and eyecare vouchers, • £1,000 Recommend a Friend bonus, • Complimentary meals on duty, • And much more Working Hours: • Breakfast shifts from 6:30am-3:30pm, • 5 days per week (Tuesday- Saturday) with Saturdays off in rotation, • The club is closed on Sundays, Bank Holidays and throughout Christmas each year. What you will do: • Welcome members and their guests in a warm, friendly, and professional manner., • Deliver courteous, efficient, and attentive service at all times, ensuring the highest standards of member experience., • Answer telephone calls, manage bookings, and respond to general enquiries promptly and professionally. What are we looking for? • Significant experience in a similar position is essential, • Excellent communication skills, with the ability to work effectively as part of a team., • Highly organised with strong attention to detail If you feel that you have the experience and skills to join us as Receptionist at 5 Hertford Street, then apply by forwarding your up-to-date CV together with a covering letter to the link below.

    No experience
    Easy apply
  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    1 month ago
    £20000–£28000 yearly
    Full-time
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

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  • Resident Liaison Officer
    Resident Liaison Officer
    2 months ago
    Full-time
    Woodford, Woodford Green

    Job Advertisement – Resident Liaison Administrator Company: DCK Construction Location: London Borough Of Camden Job Type: Full-Time Salary: £162.50 gross per day About DCK Construction DCK Construction is a growing construction company committed to delivering high-quality projects while maintaining excellent communication and customer service for our residents and clients. We are looking for an organised, professional, and customer-focused Resident Liaison Administrator to join our team. Role Overview The successful candidate will provide administrative support while acting as the first point of contact for residents. This role requires excellent organisational skills, confidence communicating with the public, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities • Create, maintain, and update Excel spreadsheets and project trackers accurately., • Contact residents by telephone to arrange appointments for planned construction works and property surveys., • Liaise with residents professionally, answering queries and providing updates on scheduled works., • Prepare, print, and post letters and other correspondence to residents., • Maintain accurate records of appointments, communications, and project progress., • Support the Resident Liaison team with general administrative duties., • Ensure all resident information is handled confidentially and in accordance with company procedures., • Work closely with site teams and project managers to ensure appointments and communications are coordinated efficiently. Essential Requirements • Previous experience in an administrative or Resident Liaison Officer (RLO) support role is desirable., • Excellent working knowledge of Microsoft Excel, including creating and updating spreadsheets and trackers., • Strong organisational skills with excellent attention to detail., • Confident telephone manner with experience booking appointments and communicating with customers., • Excellent written and spoken English., • Ability to prioritise workload and work independently., • Professional, friendly, and customer-focused approach., • Full UK driving licence is essential. Desirable • Experience within the construction, social housing, or property maintenance sector., • Knowledge of Microsoft Office applications, including Word and Outlook., • Experience working with residents and coordinating appointments. What We Offer • £162.50 gross per day., • Opportunity to work with a growing and supportive construction company., • Ongoing training and career development., • Friendly and professional working environment. If you are highly organised, enjoy working with people, and have the skills to provide excellent administrative support and resident liaison services, we’d love to hear from you. Apply today and become part of the DCK Construction team.

    No experience
    Easy apply