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TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We’re doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We’re a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. You’ll manage a portfolio of high‑value enterprise accounts, deliver an exceptional, partnership‑led customer experience, and work cross‑functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. You’ll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures TiPJAR becomes an essential part of how they operate. What You’ll Be Doing Day to Day: • Own the post‑onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‑term partnership., • Actively manage client goals, platform adoption, and account health to maximise retention and measurable success., • Lead structured account reviews, presenting insights, performance trends, and clear recommendations., • Identify and mitigate risk early by monitoring engagement signals and addressing issues before they escalate., • Develop a deep understanding of each client’s operating model, tipping policies, and success metrics., • Guide clients through legislative changes, platform updates, and operational challenges, ensuring smooth transitions., • Collaborate closely with Product, Tech, and Support to resolve issues, champion client needs, and influence improvements., • Share best practices, playbooks, and learnings to strengthen the Customer Success function., • Contribute to roadmap discussions and cross‑functional initiatives that enhance the end‑to‑end client journey. What You Bring • Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality., • Exceptional relationship‑building and communication skills, with confidence engaging senior and executive stakeholders., • Strength in delivering strategic account reviews, translating data into insights and presenting, • recommendations with impact., • Commercial awareness, with the ability to support renewal and expansion conversations through value‑led engagement., • Experience navigating complex, multi‑stakeholder organisations, building trust across, Operations, Finance, HR, and Technology., • Strong CRM proficiency (HubSpot a plus), with the ability to maintain accurate data, track health signals, and manage structured workflows., • A proactive, solutions‑focused mindset, with strong organisational and prioritisation skills., • A collaborative approach, contributing to process improvements, knowledge sharing, and a high‑performing team culture., • Nice to have: Familiarity with hospitality operations or tipping environments. How We Measure Success • Retention and growth of your enterprise portfolio, demonstrated through strong adoption, engagement, and value delivery., • Quality, clarity, and consistency of your client interactions, documentation, and strategic account reviews., • Your ability to anticipate risks early, resolve issues proactively, and maintain strong account health., • Contribution to process improvements, playbooks, and ways of working that strengthen the Customer Success function., • Strength of cross‑functional collaboration, ensuring client needs are championed across Product, Tech, and Support., • Positive feedback from clients and internal stakeholders, reflecting trust, partnership, and professionalism. What We Offer • Competitive salary, • Flexible working options, • Work from anywhere for up to 4 weeks a year, • TiPJAR rewards scheme, • Salary Sacrifice Pension Scheme, • Company socials, • A values-led, supportive team, • A workplace where your ideas matter and your impact is visible Our Values • A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often., • A Community of Trust and Transparency: We communicate honestly and care about the details., • Tap Into the Passion: We stay curious, take smart risks, and keep improving., • Success is a Shared TiPJAR: We win together, support each other, and share the rewards. Interview Process We keep our process simple, transparent, and human. You’ll meet the people you’ll actually work with, and we’ll give you space to show how you think, communicate, and collaborate. • Initial Conversation (20–30 mins) - A relaxed call to learn more about you, your experience, and what you’re looking for., • Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work., • Task Exercise- A 60 minute, role-relevant task that gives you a feel for the work and helps us understand your thinking., • Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it’s like to work here. We move quickly and communicate openly throughout. No surprises, no long waits, no unnecessary steps Preemployment Screening All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006. Equal Opportunities TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive. Application Acknowledgement Due to the high volume of applications we receive, we may not be able to contact you individually if you have not been shortlisted. If you do not hear from us within the advertised timeframe, please assume your application has not progressed on this occasion.

DISCO is shaping the future of litigation with a unique combination of cutting-edge technology and expert professional services, designed to handle the most complex legal matters. Our award winning, cloud native platform empowers legal teams to instantly process, collect, and search through millions of documents for relevant case data. The documents are heterogeneous, comprising of email archives, chat exports, audio, video, and native office files. Our customers, often handling sensitive and privileged material, rely on us to deliver a platform with robust security controls, strict data privacy, and data residency guarantees that reflect the jurisdictions they operate in. Over 170 engineers make up our global engineering organisation, located in three technical hubs - India, UK and the US. Our engineers work collaboratively to solve complex technical challenges and enhance our platform, all with the purpose of improving our customers’ experience. We’re now expanding our UK hub and this is an exciting moment to join us as we grow our UK presence. You will join one of our UK-based teams working to enhance our platform. Day to day, you will own complex technical work end to end: breaking down ambiguous problems, making deliberate trade-off decisions, and shipping well-considered code that improves the outcomes of our customers. You will contribute to architectural design, keep an eye on the broader health of the systems you work on, and raise issues, in requirements, design, or code, before they become problems. You will also invest time in the people around you, whether that is through code review, pairing, or helping less experienced engineers grow. As well as working closely with other engineers in our UK hub, you will collaborate with your colleagues based in India and the US. We embrace AI-first development, using AI tooling throughout the engineering lifecycle to move faster and build better software. At the same time, our engineers own what they ship: every service running in production is the direct responsibility of the team behind it. • AWS, PostgreSQL, Redis, Docker, Kafka, Temporal, Datadog, Terraform, gRPC, GraphQL, Kotlin, • have strong demonstrable experience and passion for backend development, • like working together in multidisciplinary teams to deliver solutions for customers, • are proficient in designing and architecting microservices systems, including distributed data management and event-driven architectures, • are skilled in designing and operating containerised software hosted in a Cloud Provider (AWS, Azure, or GCP), • have experience with cloud-based data storage, such as: Relational Databases, NoSQL Stores, data caches, etc, • have experience writing strongly-typed languages in the Java family (Java, Scala, Kotlin) Tip for candidates: If you’re unsure whether to apply… do. We know great people don't always tick every box. • with petabyte-scale, high-availability software systems, • writing software for regulated industries, • £90 to £114 + performance related bonus + Equity, • Remote if you live far away from central London., • Opportunity to share in the success of the company with equity RSU grants, • Your own personalised growth development plan, • Benefits :, • Comprehensive Health Cover: Private Medical Insurance with AXA Health (fully company-paid for employees, zero excess) and Private Dental Insurance via Bupa. Both are active on day one!, • Robust Financial Security: Peace of mind with Group Life Assurance (4x your basic salary) and Group Income Protection (75% of basic salary after 26 weeks of illness/injury)., • Smart Retirement Savings: Access to a company pension scheme with an optional Salary Sacrifice program via Workday to maximize your savings., • Wellness & Lifestyle Support: Annual allowances for health assessments (up to £275/year) , vaccinations (up to £125/year) , and optician/eye test reimbursements., • 24/7 Care Ecosystem: Total well-being support with unlimited 24/7 digital GP access via Doctor at Hand , a comprehensive Employee Assistance Program (EAP) , and specialized legal/bereavement counseling helplines. Authorization to Work in the UK: Candidates must be legally authorized to work in the United Kingdom without sponsorship now or in the future. DISCO is not currently sponsoring visas. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role. Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.