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Reports To Site Operations Manager - Job Description Head of Operations and Senior Site Operations Manager Direct Reports Drivers, Operations Supervisor and Garage Administrator Main Internal Stakeholders Engineering Manager, FBP, HRBP, H&S (incl. Risk), SLT, Property, Legal, Transcare, Training School, Commercial, Procurement, Shared Service, Customer Service, TU, Fleet Team Main External Stakeholders Regulatory Bodies (DVSA, OTC, HSE, Police), Local Authorities / TfL, Cleaning contractors, Regional CPT, Competitors, Customers, TU FTO, Local Businesses (BIDs, CoC, Local charities, Suppliers Purpose Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience. Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve. Safety is everybody’s responsibility You are required to co-operate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Main Responsibilities Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System. Customer – ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships. critical to local performance. Understand customer needs and embrace partnerships with Local Authorities. People - Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I). Ensure that the site has the required level of resource, capability, and competence. Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration. Responsible for the continual development of their teams. Engage and motivate site teams through effective leadership and communication forums to become high performing teams. Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance. Forge strong working relationships with key stakeholders including the Trade Union. Quality – lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback. Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business. Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams Financial and decision-making – Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets. Focus on value-adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. Include relevant parties in the decision-making process and encourage empowerment whenever possible. In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification. Continual Improvement & Innovation – continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved. Acts as Change agent, making balanced yet brave decisions that change the status quo and enhance the business. Is a Value Creator, constantly innovating and implementing, to drive operational excellence. Work closely with the Head of Site Operations and peer group to share best practice throughout UK Bus. Corporate social responsibility – uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities. Essential Postholder Requirements To become a Transport Manager on the Operators Licence To be the Site Accountable Manager Person Specification Demonstrate the Arriva Values and Leadership Mindset A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit Experience of leading, managing, motivating and developing large high performing teams across multiple sites Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions Demonstrable experience in creating a safe and continuously improving working Environment. Capable of translating the sites strategic and annual deliverables into effective and translatable plans, driving the execution relentlessly through strong governance and a “go & see” approach which ensures sustainable change Experience of working in partnership with Trade Unions This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

Location: Brentwood Division: Talent Acquisition Reports To: Talent Acquisition Manager About The Wiggett Group The Wiggett Group is a trusted property services contractor, delivering high-quality Electrical, Fire & Security, Roofing, Scaffolding and Property Services to Housing Associations, Local Authorities, and commercial clients across the UK. We are a fast-growing, people-first organisation with a strong culture of internal development, training, and progression. Role Overview We are seeking an organised, proactive, and people-focused Talent Acquisition Resourcer to support recruitment across all divisions of the Wiggett Group. This role will work closely with Hiring Managers, the Talent team and the Onboarding function to identify, attract, and onboard high-quality candidates including permanent hires and approved subcontractors. You will play a key role in building strong talent pipelines, supporting interview processes, arranging compliance checks, and ensuring a smooth onboarding journey. Key Responsibilities Sourcing & Recruitment • Proactively source candidates via LinkedIn Recruiter, job boards, adverts, referrals and talent pools, • Qualify and screen CVs and profile matches, • Conduct initial screening calls, • Arrange and schedule interviews, ensuring excellent candidate experience, • Support creation and posting of job adverts Sub-Contractor Engagement & Onboarding • Assist in identifying and engaging subcontractor partners across trade disciplines, • Obtain required compliance documents (certs, insurance, right to work), • Liaise with Contracts Managers and Compliance to approve subcontractors, • Support onboarding of subcontractors into internal systems and trackers Candidate Experience & Administration • Maintain ATS accuracy and candidate notes, • Send interview confirmations and follow-up communications, • Support offer process and pre-employment checks, • Work closely with the Onboarding team to ensure timely starts, • Contribute to reporting and data integrity on recruitment metrics Skills & Experience • Experience in recruitment/resourcing (internal or agency) preferred, • Knowledge of construction, social housing or engineering trades is beneficial, • Strong communication and relationship-building skills, • Ability to manage multiple tasks in a fast-paced environment, • High attention to detail and strong organisation skills, • Confident user of MS Office, ATS/CRM systems and LinkedIn Recruiter What We Offer • Career development & progression pathways (with opportunity to train into full TA Partner role), • People-first culture and supportive team environment, • Exposure to multiple business divisions & senior stakeholders, • On-the-job coaching, external training & CPD opportunities