Trainee Service Advisor
17 days ago
Liverpool
• Established motor retail group with 35+ years' success, • 10 branches across the Northwest, • Brands include MG, Suzuki, Omoda & Jaecoo, • Motor Trader Award shortlist: Employer of the Year, Customer Care Award & Dealer Group of the Year, • Growing, customer-focused team environment, • 5.5-day working week (alternate Saturdays, half day), • Up to 34 days' annual leave, • Bonus opportunities & employee discounts, • Company sick pay & wellbeing support, • Full training, development & career progression, • Opportunity to build a career within an expanding motor group, • Support the Service Department with scheduling, job cards and customer updates, • Deliver a first-class customer experience from booking through to vehicle collection, • Assist with explaining servicing and repair requirements and providing estimates, • Learn to identify appropriate additional service opportunities, • Prepare invoices, process payments and maintain accurate records, • Ensure all processes are completed accurately and in line with dealership standards, • Follow up with customers to support satisfaction and retention, • No previous motor trade or Service Advisor experience required, • Friendly, professional and customer-focused approach, • Strong communication and organisational skills, • Good attention to detail, • Confident speaking to customers face-to-face and over the telephone, • Positive attitude with a genuine willingness to learn, • Previous customer service, retail, administration or sales experience is desirable but not essential, • Right to work in the UK required, • No sponsorship available If you're customer-focused, enthusiastic and looking to start a career in the automotive industry, we'll provide the training and support you need to develop into a successful Service Advisor. #J-18808-Ljbffr