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Job Title: 2nd Line Support Technician Contract Type: Permanent Full-Time Salary: Negotiable dependent on experience Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Norwich - Office based Working Hours: Shift based between (Apply online only) What to wear: Smart casual The Role As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements, • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy, • To resolve cases raised through our Proactive Monitoring system, • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs, • Achieving individual KPIs and in turn contributing to the success of the department, • Attending customer premises when required, this could include troubleshooting hardware problems within Servers or Network Infrastructure such as RAM, motherboards or Hard Drive Failures, • Attending ICT meetings with Account Managers to provide technical advice and guidance to customers, • Raising opportunities with Account Managers to drive forward customer infrastructure enhancements and being proactive with recognising areas of improvement, • Administrating, configuring, and managing customer backup systems, • Administrating, configuring, and managing core network infrastructure of customer equipment, • Working with supplier support contacts to resolve complex technical issues, • Taking ownership of cases escalated within the department that require enhanced technical knowledge, • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation, • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's Skills, Knowledge & Experience • Proven experience supporting, maintaining and configuring Desktop Devices and Windows Server Environments, • Experience with Microsoft Server Operating Systems including setup, configuration, and support, • Experience with Office 365 platform including setup, configuration, and support, • Experience with 3CX phone systems including setup, configuration, and support, • Experience with RDS environments including configuration and support, • Experience with LANs, WANs & Internet Technologies The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: Video call over MS Teams with the Hiring Manager & Team Leader Final interview: Site based meeting with the Hiring Manager & Team Leader About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. How to become an Acoran . . . If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in computer programming or web development, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. * HTML Essentials (*up to 6 weeks) * CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. * Learn the Command Line (*1.5 weeks) * Learn Git & GitHub (*1.5 weeks) * Learn JavaScript (*1.5 weeks) * Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. * AWS Certified Cloud Practitioner * Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Coding placement (£25K - £40k) We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or web development role. Entry level roles typically start between £25K - £40k dependant on any prior knowledge or experience you may have. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - * Junior Developer * Website Support Developer * Junior Web Developer * Content Editor * Wordpress Developer * Junior Software Developer * Junior Front or Back End Development * Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

Data Scientist Placement Programme - No Experience Required Our training will help you kick-start a new career as a Data Scientist. We are recruiting for companies who are looking to employ our Data Science Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 6-12 months: Step 1 - Full Data Science Career Training You will begin your data science journey by studying a selection of industry-recognized courses that will take you from beginner level all the way through to being qualified to work in a junior Data Scientist role. Through the interactive courses, you will gain knowledge in Python, R, Machine Learning, AI, and much more. You will also complete mini projects to gain practical experience and test your skills while you study. This step will fully prepare you for the professional projects that you will undertake in step 4 of this process. At the end of this step, you will complete a short online multiple-choice exam to showcase your understanding of the courses before moving on to step 2. Step 2 - CompTIA Data+ CompTIA Data+ is an early-career data analytics certification for professionals tasked with developing and promoting data-driven business decision-making. It teaches Data Mining, Visualization, Data Governance & Data Analytics. In any industry, gaining official certifications is very important in the recruitment process. Therefore, this globally recognized certification will enhance your CV and make you stand out from the crowd. Step 3 - Official Exam The CompTIA Data+ exam will certify that you have knowledge and skills required to transform business requirements in support of data-driven decisions through mining and manipulating data, applying basic statistical methods, and analysing complex datasets while adhering to governance and quality standards. The exam is 90 minutes long and can be sat either in your local testing centre or online. Step 4 - Practical Projects Now that you have completed your theory training and official exams, you will be assigned 2 practical projects by your tutor. The projects are the most important part of the traineeship as it will showcase to employers that you have skills required to work in a data science role. The projects will use real world scenarios where you be utilising all of the skill that you have learned. Whilst you are progressing through the projects, you will have the ongoing support from your personal tutor. Once both projects have been completed and given the final sign off, you will have completed the traineeship and will be ready to move onto the recruitment stage. Your Data Science Role Once you have completed all of the mandatory training, which includes the online courses, practical projects and building your own portfolio, we will place you into a Data Scientist role, where you will be guaranteed a great starting salary. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. At a one off cost of £1495, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in data science? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

Adult’s Social Workers, Older People and Physical Disability Team, Norfolk Pay rate – £34 per hour Contract roles – OPPD Team Pertemps are recruiting for experienced Adult’s Social Worker in Norfolk This is to work in a Older People and Physical Disability The role involves managing a varied community caseload, including complex situations, safeguarding enquiries, Mental Capacity Act assessments, and Care Act responsibilities. You will contribute to timely, proportionate assessments and outcome focused planning, ensuring that people receive the right support at the right time. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on (phone number removed) or email (url removed) for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn’t the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children’s Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager

Trainee AI Engineer - No Experience Needed! Ready to launch a future-proof career in AI - even if you have zero experience? We’re looking for ambitious individuals ready to break into the world of artificial intelligence and data science. Our industry-leading AI Traineeship is designed to take you from complete beginner to a highly employable Junior AI Engineer, with full training provided and a guaranteed job offer (£25K-£45K starting salary) within 20 miles of your location. Whether you're working full-time, part-time, or currently unemployed, our flexible, self-paced program allows you to train around your lifestyle and be job-ready in as little as 6-12 months. How it works - your journey to AI success Step 1: Discover AI Start your journey with our beginner-friendly mini-course bundle. Explore the fundamentals of AI through interactive videos, presentations, and quizzes - all accessible anytime, anywhere, through our easy-to-use online platform. Step 2: Full-Stack AI Mastery Dive deeper with in-demand technical skills including Python programming, data handling, machine learning, and version control with Git and GitHub. You’ll work on hands-on mini projects that mirror real-world challenges, helping you build confidence and a strong portfolio as you learn. Step 3: Get Certified Prepare for and earn your Microsoft AI-900: Azure AI Fundamentals certification, an internationally recognised qualification that proves your knowledge and boosts your credibility with employers. Step 4: Real-World Projects Showcase your new skills with two industry-based, practical projects assigned by your personal tutor. These projects are designed to give you real, portfolio-worthy experience, making you stand out to employers from day one. Your guaranteed future After completing your training, you'll be placed in a Junior AI Engineer role with a guaranteed starting salary of £25K-£45K. We work with top employers across the UK to ensure you get matched with a role close to home. We guarantee a job offer upon completion or 100% of your course fees refunded. We’re proud to have helped over 1,000 people each year transform their careers. Explore our success stories on our website and see what your future could look like. At a one off cost of £990, or a deposit of £149 followed by 10 interest free monthly instalments of £124, this represents a great opportunity to start a rewarding career in Ai and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Ready to future-proof your career? If you’re passionate about tech and ready to break into one of the fastest-growing industries in the world, apply now. One of our friendly advisors will be in touch to guide you through the next steps. ‘Please note that this is a training course and fees apply

Remote (UK-based or time-zone aligned).

This role offers flexibility and allows you to work from anywhere in the UK while making a significant impact on students' academic journeys.

As they continue to grow, they are looking for a UK Head of Business Development to lead them into the next exciting chapter of their expansion. UK Head of Business Development. The UK Head of Business Development is pivotal to the continued growth and commercial success of the agency.

Ability to follow guidelines and conduct online research using search engines, online maps, and website information. A Day in the Life of an Online Data Analyst:.

A leading tutoring service in the UK is seeking an innovative private and online tutor proficient in English. This is a flexible position allowing for remote work across the UK, ideal for those passionate about helping students achieve their academic goals.

In this full-time role, you will advise on EU Digital Services Act and UK Online Safety Act compliance, engage with regulators like Ofcom, and support senior stakeholders. Ideal candidates should have 5+ years in online safety law and be licensed in the UK or EU. A leading legal talent company is se

A tutoring company in the UK is looking for skilled tutors to provide 1:1 sessions for students preparing for GCSEs, A-levels, and IELTS. Flexible hours and competitive pay (£20–£40/hour) are available, with the option to work online or in-person.

Profession type Sales, Online Marketing. Full UK/EU driving license preferred.

The team, led by two senior partners, advises major online platforms on online safety, consumer regulation, digital markets legislation, AI governance and wider platform compliance. Digital regulation is a core strategic priority for the firm, with instructions from high‑profile global clients and

A leading global e-commerce technology firm based in the UK is seeking an experienced Enterprise Customer Success Manager.

This position offers a flexible schedule, the possibility of online work, and competitive pay ranging from £20 to £40 per hour.

Ability to follow guidelines and conduct online research using search engines, online maps, and website information. A Day in the Life of an Online Data Analyst:.

The role offers flexibility, allowing tutors to work anywhere in the UK, including online. A UK-based tutoring company is seeking an innovative and energetic private tutor to support students across various subjects, primarily in Computer Science.

Ability to follow guidelines and conduct online research using search engines, online maps, and website information. A Day in the Life of an Online Data Analyst:.

A tutoring service is seeking an innovative and energetic private tutor in the UK to help students improve their French levels. The position offers a flexible schedule, the possibility to work anywhere in the UK, and competitive pay ranging from £20 to £40 per hour.

A leading online learning platform is seeking an English Second Language Teacher to provide personalized instruction to ESL students in Singapore and Hong Kong. Candidates should be located in the UK and have reliable internet access for classes.

You can teach online from home or in person, creating your own schedule while making a positive impact on students.

A leading sports retailer in London is looking for a Sport Advisor (Sales Assistant) to enhance the customer experience.This role involves delivering outstanding service and creating a welcoming environment for sports enthusiasts.Responsibilities include assisting customers, promoting products, and

A tutoring company in the UK is seeking enthusiastic and dedicated Piano Tutors to join their team on a part-time, flexible basis. The role allows for teaching online from home or in person, with the freedom to set your own schedule.

The role involves running weekly online tutoring sessions, providing subject area expertise, and fostering a fun, safe learning environment.

An innovative tutoring company in the UK is seeking a private tutor to join their team. The role offers a flexible schedule and the possibility of working online, with compensation ranging from £20 to £40 per hour based on experience.

An educational support organization in the UK is seeking experienced Key Stage 3 Science tutors to provide online tutoring for young people facing health challenges.

A tutoring company in the UK is looking for an innovative and energetic private tutor to join its team. The position offers a flexible schedule, the opportunity to work online, and a pay range of £20 to £40 per hour, making it an ideal job for those looking to assist students in achieving their ed

A leading digital marketing agency in the UK is looking for a Senior SEO Manager to oversee SEO and GEO strategies.

A tutoring company is seeking a passionate private tutor to join their team in the UK. This role offers flexibility in scheduling and the option to work online.

An educational organization in the UK is looking for a BTEC Trainer to deliver both online and face-to-face training sessions for the BTEC International qualification.

The position offers flexibility with scheduling, the ability to work anywhere in the UK, and competitive pay, ranging from £20 to £40 per hour.

The online language industry growth is increasing at a huge rate due to remote working over the past 5 years, and Lingua Learn has capitalized on this by operating with Franchise Partners in target regions identified by our internal and external research as having increased growth potential in onlin

A leading tutoring platform is seeking passionate Swedish Tutors in Sheffield, allowing you to teach students either online or face-to-face throughout the UK.

Penguin Random House is looking for a new Online, Digital and Audio Sales Director to lead our business and strategy in the online space, in the UK and internationally. Lead and evolve the online strategy at Penguin Random House UK. Reporting to the Group Sales Director, the successful candidate wil

UK Head of Business Development. As they continue to grow, they are looking for a UK Head of Business Development to lead them into the next exciting chapter of their expansion. The UK Head of Business Development is pivotal to the continued growth and commercial success of the agency.

A private tutoring company in the UK is seeking an innovative and energetic private tutor with knowledge in Contemporary Art.

Strong experience advising on compliance with EU and UK online safety laws including the EU Digital Services Act and the UK Online Safety Act. This attorney will serve as lead legal advisor for EU and UK online safety laws, including the EU Digital Services Act and the UK Online Safety Act. Advise o

It offers a flexible schedule with the possibility of working anywhere in the UK, including online. A tutoring service in the UK is seeking an innovative and energetic private tutor to support students with their school studies.

A digital agency in the UK is seeking a Product Engineer to accelerate the development of AI-enabled systems.

UK Head of Business Development. As they continue to grow, they are looking for a UK Head of Business Development to lead them into the next exciting chapter of their expansion. The UK Head of Business Development is pivotal to the continued growth and commercial success of the agency.

Online teachers can work from anywhere in the UK with a good internet connection. Currently live in the UK (Please note we are unable to take any Tier 4 Student Visas at this time due to the contractual nature of the role. Online tutoring / teaching experience.

This role allows tutors to teach from anywhere in the UK. Tutors will provide engaging online or face-to-face lessons.

Please note, while this is a fully remote position, candidates must reside in the UK and hold the right to work in the UK to be considered. This role includes specific oversight and responsibility for the International Baccalaureate (IB) Online Diploma Programme (DP), ensuring its effective delivery

Music tutors are needed to teach different instruments including piano, guitar, ukulele, and drums. Enjoy a flexible schedule and the possibility of working online with pay ranging between £20 and £40 per hour.

A leading education platform in the UK is seeking dedicated Maths Tutors to provide tailored lessons to students of various levels. With flexibility in scheduling and the option to work online or in person, this position offers a competitive rate of £20 to £40 per hour.