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VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

About BaseKit BaseKit is a white-label software development company specialising in designing effortless mobile-first digital tools for small businesses. We're on a mission to democratise tech so that everyone has the confidence to build a business online. Combined with our 60+ partners’ global reach across 40 markets, our AI, no-code website builder, e-commerce and bookings solutions and responsive editor, allow anyone to start a business and thrive online from their mobile, tablet or desktop. We believe in simplicity, accessibility, and a web that works for everyone. With a remote-first team and a supportive, inclusive culture, we’re committed to making great products and enjoying the journey along the way. BaseKit is a certified B Corporation, with a mission to be a force for good: transforming entrepreneurial spirit into successful small businesses, enabling thriving communities and economies through effortless digital tools. We believe in “people before pixels”, in tech democracy for small businesses, and in building an inclusive, just and equitable environment where everyone can bring their best selves to work each day. BaseKit isn’t just a place to work, it’s a place to be part of something bigger. Career development, an open culture and the opportunity to learn new skills are part of our DNA. And if something’s not right? We fix it. We move fast and we make an impact. Are you ready to do the same? Our Development Team We recognise the importance of our developers, and ensure we provide them with the right tools to do their job. Our team use a mixture of MacBook Pros and high-end Linux laptops. We supply these and any other necessary equipment for our colleagues to work comfortably, be it remote or in the office. The development community is important to us too, we host meetups in our office when requested by local tech groups and we encourage the team to contribute to open source projects. If you’ve written some public code recently you’re willing to share, then we’d love to see it. Don’t worry if you don’t, most of us have busy lives outside of work. We understand the need to keep your skills up to date and the natural curiosity of software developers. In the spirit of this we have a 90/10 policy designed to give you some space to build something interesting, try a new technology or just fix a bug that’s been annoying you. Technical Knowledge/Skills As an experienced Web Application Developer you will be used to writing high quality software primarily using PHP. Having great software engineering skills and problem solving abilities are more important to us than knowing specific frameworks or libraries. You will be able to demonstrate an understanding of modern development techniques. We have a large codebase, so we do maintain an amount of legacy code, but we are continually moving forward and refactoring, so any new code is always using the latest PHP language features. AI assisted development has become a core part of the team's skill set and we regularly use AI to write or assist on new features, however we have a mantra that our developers still 100% own their code whether they have created it with or without AI assistance. While we do use AI code review we always make sure another member of the team owns the peer review. As experienced software engineers, testing is very important to us and we will always complement our code with appropriate test coverage. These can be a combination of unit, functional and integration tests. These tests form part of our continuous integration platform and automatically test our code as part of our continuous deployment process. We make extensive use of Continuous Integration using Jenkins, so it would be advantageous for you to have worked in a team using CI. Our development and production stack all uses Docker, so experience here is very helpful. Our local development environment is built on the same Docker images we deploy to our live environments, and can be provisioned easily. As part of our continuous deployment process you’ll be using our Slack bot to push your changes to our live environments. What It’s Like to Work for BaseKit • Flexible hours: We value work-life balance and trust our team, • Supportive culture: We’re inclusive, transparent, and people-focused, • Career development: We invest in your learning and growth, • Great benefits:, • 25 days per year holiday rising with length of service, • Time off between Christmas and New Year on us, • Pension scheme with Aviva, • Vitality healthcare plan with the option to add family, • Excellent family friendly leave benefits. Diversity & Inclusion at BaseKit At BaseKit, we believe that diversity drives innovation and makes us stronger. We’re committed to creating a workplace where everyone feels valued, respected and empowered to be their authentic selves - regardless of race, ethnicity, gender identity, age, sexual orientation, disability, religion, or background. We actively promote equality and inclusion at every stage of the employee journey - from recruitment and onboarding to progressions and development. We recognise that building a truly inclusive culture requires ongoing work, and we’re committed to listening, learning and evolving. Our Hiring Process We aim to keep it simple, respectful, and transparent: • Initial Call - A short informal call to get to know each other, • Full Interview - A deeper dive into your experience and skills and an interactive coding exercise. We’re committed to inclusive hiring and want you to feel comfortable and supported throughout the process. If you need accommodations or support at any stage of the hiring process, please let us know - we’re here to help. To apply for this role, please submit your CV with a cover letter detailing your motivation for applying for the role. This position can be considered as a hybrid or remote role, with a minimum of 1 day in the Bristol office per month. Must be UK based. We do not hold a valid sponsor licence to sponsor the right to work in the UK. Please note: At BaseKit our use of AI is always human lead and owned and as such during the interview process it is crucial we get to know the real you. To that effect the use of AI to answer any questions during the interview process is forbidden and the usage of such would result in disqualification or termination.

Senior Software Engineer (Windows) About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Engineering Manager (Innovation) Location: UK - Hybrid (at least twice per month) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits iProov is looking for an expert Windows Software Engineer that will lead the development of iProov’s Workforce product including a number of connecting components enabling the secure authentication of users on Windows devices. As we look towards launching our Workforce Identity product, you will provide implementation & architectural guidance for the development of: • iProov’s Windows SDK, • Windows Authentication with iProov Liveness, • Certificate based authentication via Windows Login, • Strong understanding and demonstrable experience in PKI and cryptography, • Experience with C++ 20, min C++ 17, • Strong soft skills, • Experience with Microsoft Entra ID and Intune, • Experience with Windows Installers Nice-to-haves • Knowledge of the Windows Credential Provider, WinRT, Key Storage Provider, • Interest and experience in IOT, • Dot Net / C# experience, • Experience with Win UI, • CI / CD for low level components, • Cryptography adjacent interest and experience, • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Commissioning Manager - Mechanical About us: Global Commissioning Limited is a privately owned consultancy, with our Head Office based in the UK. Specialising in the data centre industry, we offer commissioning management and validation services to project developers and operators, ensuring they receive a fully operational and design-compliant building at handover. We are a growing company and currently operate in multiple countries across Europe and we have active offices in Germany, Poland, Finland, France, Italy and the Netherlands. The Role: As the Commissioning Manager, you will be pivotal in overseeing the safe, timely, and efficient design, installation, and commissioning of critical systems and IT infrastructure within data centre environments. This challenging position requires excellent leadership and organisational skills to manage services on and off-site, providing direction to Project Managers, Supervisors, and various sub-contractors as needed. Primary Responsibilities: As the Commissioning Manager, your key responsibilities will include: • Authoring and reviewing the Owner's Project Requirements, Basis of Design, and commissioning documents., • Drafting the Commissioning Plan and Programme, ensuring alignment with project goals and timelines., • Leading the Commissioning Agent Kick-Off Meeting, facilitating collaboration and understanding among stakeholders., • Compiling a comprehensive project directory, ensuring all relevant information is documented and easily accessible., • Leading Level 2, Level 3, and Level 4 Commissioning Workshops, fostering teamwork and efficient execution of commissioning tasks., • Attending Factory and Field Witness Tests, overseeing the process, and producing related reports to ensure compliance with project specifications., • Developing Commissioning Checklists for electrical, mechanical, monitoring, and safety systems, guaranteeing thorough and systematic assessments., • Drafting Level 4 Test Scripts and Site Observation Reports, documenting observations accurately and providing clear action plans., • Conducting weekly commissioning and client meetings, maintaining effective communication channels throughout construction., • Managing and updating the Commissioning Tracker, ensuring all commissioning activities are tracked and progress is well-monitored., • Overseeing Level 4 Commissioning across various systems, coordinating with project teams to resolve any issues promptly., • Collating and presenting Level 4 Commissioning data and preparing comprehensive reports for project stakeholders., • Drafting Level 5 Test Scripts and leading the Pre-Integrated Systems Testing Meeting, ensuring a smooth transition to the final commissioning phase., • Coordinating Level 5 Commissioning and producing the preliminary report, highlighting successes, and identifying areas for improvement., • Coordinating system training data collection, ensuring end-users receive the necessary training for efficient system operation., • Reviewing Operations & Maintenance procedures, validating their completeness and accuracy., • Leading the \"Lessons Learnt Workshop,\" facilitating a constructive discussion to identify valuable insights for future projects., • Delivering the Final Commissioning Report, summarising the commissioning process and outcomes to support the successful handover of the project., • Prince 2 or equivalent Desirable, • Completion of trade apprenticeship or qualifications Essential, • CSCS / Safe Pass / ECS / SMSTS holder Essential, • HNC Electrical, Mechanical or Building Services - Desirable, • BEng (Hons) in an engineering discipline or equivalent Desirable We will fully support those candidates who have the potential to achieve the above through further education, CPD, and mentoring. As an employee of Global Commissioning, you will be eligible for: • 20 days holiday plus bank holidays, increasing 1 day each year for the first 5 years of service, • 5% Company Pension Contribution, • Vitality Healthcare Coverage for you and your family, • Fully funded training courses and qualifications, • Cycle to Work scheme, • BUPA Employee Assistance Programme, • Electric vehicle salary sacrifice after qualifying period We are committed to equal opportunities and welcome applications from all sections of the community. #J-18808-Ljbffr

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