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WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. Our success starts with our people; and a workplace that champions culture and belonging ensures we grow and thrive together. WHAT YOU’LL DO The Payroll Platforms & HR Operations Specialist supports the administration, configuration, optimization and operational effectiveness of AVI-SPL’s global payroll and HR operations platforms, with an initial primary focus on Deel Payroll, EOR, Time Tracking and Time Off. The role acts as a key operational SME between Payroll, HR, HR Platforms, Finance, local country teams and external payroll vendors, ensuring platform issues are resolved, configuration and data requirements are understood, agreed actions are completed, and payroll-related processes operate accurately, compliantly and consistently. Working closely with HR Platforms, you will also support HRIS-to-payroll data requirements, initially including UKG-to-Deel reporting, new field requirements, data structures and future interfaces or integrations required to provide accurate and sustainable payroll data. KEY RESPONSIBILITIES Payroll Platform Operations & Hypercare • Coordinate post-go-live hypercare for countries transitioning onto Deel and other global payroll platforms., • Support countries through transition from implementation into stable business-as-usual operations., • Act as a key operational contact for local HR and Payroll teams using the platform. Ticket & Vendor Management • Manage and coordinate payroll-platform support tickets, ensuring issues are appropriately categorised, prioritised and progressed., • Manage day-to-day queries and escalations with Deel and other payroll vendors., • Follow vendor defects, configuration changes and outstanding actions through to completion. Platform Administration & Configuration • Perform and coordinate ongoing configuration of payroll-related functionality including Time Off, Time Tracking, pay components, workflows, security and employee-related settings., • Translate approved policy, legislative, compliance and operational requirements into clear system and configuration requirements., • Support and coordinate platform changes resulting from policy, legislative or operational requirements., • Validate configuration against documented business requirements prior to deployment., • Lead or perform testing of configuration changes and retain appropriate evidence and sign-off., • Maintain strong working knowledge of Deel functionality, configuration, defects, enhancements and roadmap items. Payroll Governance & Controls • Perform payroll readiness and operational control checks across employee data, earnings and deductions, GL mappings, leave balances, payroll calendars, approvals and payment readiness., • Coordinate with Payroll and local teams to investigate and resolve issues identified during payroll processing., • Support reconciliation and validation activities required to demonstrate payroll accuracy. Documentation, SOPs & Training • Create and maintain country-level payroll-platform documentation., • Develop and maintain SOPs, workflows, configuration records, process maps, decision logs, user guides and support guidance., • Translate Time Off, Time Tracking and other payroll-related policies into clear documented system requirements. Reporting, HRIS & Data Quality • Produce and maintain operational reporting covering payroll-platform activity, tickets, defects, hypercare, exceptions and risk., • Reconcile and validate payroll-related data across HRIS, payroll platforms and other relevant systems., • Maintain alignment between HRIS and payroll platforms, initially including UKG and Deel, ensuring required fields, data structures, reports and downstream payroll requirements remain accurate and in sync. Invoice & Financial Administration • Coordinate administration and oversight of Deel Payroll and EOR invoices., • Review, route and follow up invoices, credits, funding requests and payment deadlines., • Work with Finance, Payroll, HR and Deel to resolve discrepancies, unexpected charges and missing credits. Implementations & Continuous Improvement • Support and coordinate future Payroll and EOR country deployments across discovery, requirements, configuration, testing, parallel payroll, readiness, training, go-live, hypercare and BAU transition., • Manage assigned implementation workstreams, timelines, risks, dependencies, actions and stakeholder follow-up., • Ensure local teams understand and complete agreed implementation and readiness activities. AD HOC PROJECTS & OTHER DELIVERABLES • Support ad hoc projects, initiatives and other reasonable duties aligned to the scope and level of the position. WHAT WE’RE LOOKING FOR Must-Haves • Experience working in payroll operations, payroll systems, HRIS or payroll technology within a complex or multi-country environment., • Strong understanding of payroll processes, controls, deadlines and the importance of accurate and compliant employee pay., • Ability to operate independently within assigned areas with minimal supervision., • Experience supporting or coordinating payroll-platform implementations, parallel testing and post-go-live hypercare., • Hands-on experience with system configuration, testing and user acceptance validation., • Ability to translate payroll, policy and operational requirements into technical and system requirements., • Strong analytical and reconciliation skills, with experience investigating system and data issues through to root cause and resolution., • Strong organisational and project-management skills across timelines, dependencies, risks, actions and concurrent priorities., • Experience working across HRIS and payroll-platform data and understanding downstream impacts., • Experience working directly with system vendors, managing escalations and challenging incomplete or incorrect responses., • Strong stakeholder-management skills across HR, Payroll, Finance, local country teams and external vendors., • Ability to prioritise critical payroll, compliance and employee-pay risks appropriately., • Strong judgement, critical thinking and attention to detail, with a willingness to investigate rather than accept assumptions at face value., • Experience creating workflows, SOPs, user guides and training materials to support platform enablement and adoption., • Strong written and verbal communication skills and comfort working within a changing global environment. Nice-To-Haves • Experience with Deel Payroll, Deel Time Off, Deel Time Tracking and/or Deel EOR is preferred., • Experience with UKG, Workday or another enterprise HRIS., • Knowledge of global payroll governance and statutory payroll requirements., • Experience with Excel, Power BI or similar reporting and analytical tools., • Experience operating in a global or matrix organisation., • Experience with interfaces, APIs, SFTP, file feeds or other HRIS/payroll integration methods., • Experience supporting payroll audits, controls reviews or compliance activities. WHY YOU’LL LIKE WORKING HERE As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: • Private Healthcare with Vitality, • Dental Insurance, • Access to Employee Assistance and Wellbeing Support, • Mental Health Support through the above, • Access to discounted Gym memberships, • Increased holiday with service, • Access to numerous online learning resources, • AVIXA membership for industry learning, • Access to online retail discount platform, • Discounted products through our recognised partners, • Cycle to work scheme, • Season ticket loans, • Generous Referral scheme So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts. This role will be a 12 month fixed term contract. Day-to-Day Responsibilities: • Calculate new service contract pricing and prepare client-facing proposal documents., • Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents., • Update and maintain various tracking reports and corresponding client folders with relevant information., • Monitor emails for new installation project requests or support uplift pricing requests, where required., • Monitor emails for service support contract compliance., • Liaise with Account Managers to follow up on quotes issued., • Track and report on quote status., • Liaise with the Global Helpdesk team and Service Managers regarding service contract-related pricing and queries., • Work closely with a global team of service contract co-ordinators, where required, to support global service contract management. WHAT WE’RE LOOKING FOR Must-Haves: • Ability to take ownership of tasks and see them through to completion., • Proficient in Microsoft Office (Word, Excel, Outlook)., • Self-starter capable of working independently and meeting deadlines., • Excellent communication and interpersonal skills, both verbal and written., • Ability to balance multiple tasks with changing priorities., • Strong time management skills with excellent attention to detail. Nice-to-Haves: • Minimum of a high school diploma or equivalent., • Minimum 2–3 years’ experience in a similar service contract support role (preferred)., • Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Why work for AVI-SPL (what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: • Private Healthcare with Vitality, • Access to Employee Assistance and Wellbeing Support, • Mental Health Support through the above, • Access to discounted Gym memberships, • Increased holiday with service, • Access to numerous online learning resources, • AVIXA membership for industry learning, • Access to online retail discount platform, • Discounted products through our recognised partners, • Cycle to work scheme, • Season ticket loans, • Generous Referral scheme So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. About the role This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. You will: • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products You have: • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and cases, • Experience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit You may have: • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

We are a well-established global team, developing world-leading military simulations and solutions for major NATO powers and their allies. We constantly seek ways to advance the industry using the latest technologies and trends (such as whole-world simulations, motion tracking, VR, and AR). As a Solutions Engineer at OneArc, you are the technical bridge between our simulation technology and our customers' mission-critical objectives. You will serve as a subject matter expert, guiding military, government, and industry clients from the initial demonstration phase through to the design and delivery of robust, impactful solutions. In this role, you will partner closely with our Business Development, Engineering, and Product teams to translate complex needs into actionable technical designs. You are a storyteller and a strategist who excels at simplifying sophisticated concepts for diverse audiences, ensuring that our solutions don't just meet requirements—they drive real value. If you have a passion for the defense simulation industry, a talent for building lasting client relationships, and the technical expertise to architect the future of training, we want to hear from you. This is a senior-level position; the successful candidate would be expected to lead by example with other SEs and work to high proficiency levels on the most demanding of tasks. The successful candidate should demonstrate all of the below Key Areas of Responsibilities, Objectives, Skills, Education and Experience and Additional Attributes to a proven and high standard • Client Interaction: Able to engage directly with industry and military clients to understand and gather training and technical requirements and showcase the functionality of existing OneArc products., • Technical Expertise: Possess a deep understanding of OneArc´s products, services and integrated solutions. Understands the customer's needs and translates them into comprehensive technical solutions., • Communication: Facilitating clear and effective technical and commercially minded communication between the customer and internal teams, including sales, engineering, finance, executives and product management., • Requirements Gathering: Collaborates with customers to gather and understand their technical requirements and designs compelling and competitive solutions. Ensures that OneArc's solutions meet or exceed those requirements and that all stakeholders in OneArc (Sales, Engineering, Project Management, and Product Management) have an agreed understanding of the solution., • Solutions Design: Designs and presents technical solutions, conducts product demonstrations, and collaborates with the sales team to ensure the proposed solution meets client requirements., • Commercial Awareness: Essential for effectively aligning technical solutions with the specific needs and objectives/constraints/realities of both OneArc’s and the customer’s businesses in an actionable, deliverable, and realistic schedule that maximizes cash flow., • Writing: Possess strong writing skills to succinctly and articulately describe OneArc’s technical solutions, benefits, and commercials within proposals and presentations (internal and external)., • Organized: Are highly organized and operate at high levels of efficiency to ensure the continuous management of multiple opportunity responses that require varied outputs., • Implementation Support: Involved in the initial design, implementation, and acceptance stages., • Technical Leadership: This role works with internal teams to ensure successful delivery during pre-sales. Typically, it takes a leadership role in technical decision-making, guides development teams, and ensures that the architecture meets performance, scalability, and security requirements., • Degree level or above in numerate, physics or computer science field or or equivalent work experience, • Experience in simulation technology (hardware and software)., • Customer requirements management., • Experience in solutions architecture and systems engineering principles., • In-depth knowledge of computer hardware and software., • Detailed knowledge of software development process and principles., • Experience in the defense simulation industry would be beneficial., • Practical use of VBS or other COTS simulation software applications in military simulation would be beneficial., • International and domestic travel will be required for this position., • 25 days of PTO, • Pension (Salary Sacrifice Scheme Optional) 5% company contribution, 5% employee, • Private Medical Healthcare plan through Vitality, • A lump sum of 3x annual salary ‘Life Assurance (Death in Service)’., • Free Gym Access scheme, • Share Incentive Plan (SIP) - through BAE Systems #J-18808-Ljbffr

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