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VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Inspire a team. Grow a centre. Change children’s lives. At Explore Learning, we’re on a mission to help every child make meaningful progress. We’re an award-winning tuition provider with professional tutors, smart learning tools & over 20 years of running successful centres across the UK. We’re looking for an inspiring and proactive supervisor to support the day-to-day running of a thriving education centre. You’ll work closely with the Centre Manager to lead a team of Tutors and grow your centre through new member acquisition and by delivering an exceptional service for families. Many of our Centre Managers were promoted from the Supervisor role, making it an excellent opportunity for someone looking to develop a career in educational leadership. If you’re motivated by shared goals, thrive off solving problems and want to make a real difference every day, this is the role for you. • Driving membership growth through community engagement, local partnerships, and marketing events, • Maximising profitability through debt and revenue management and optimising staff efficiency, • Delivering excellent family and member experiences from first enquiry through to long-term progress, • Managing day-to-day operations to ensure the centre runs smoothly and efficiently, • Leading, coaching and developing your Tutor team to deliver outstanding learning experiences for members, • Championing safeguarding by prioritising the safety and wellbeing of every child in your care You’ll balance hands‑on educational leadership with operational excellence. • You’ll role model excellent tutoring and coach your team, supporting your members to achieve real progress in maths and English while unlocking a love of learning, • You’ll monitor and celebrate member progress, holding meaningful conversations with families about achievements and next steps, • You’ll build your centre’s reputation through local brand presence, community engagement and sales activation, • You’ll host trial sessions, manage enquiries and new member experience, making sure every family feels welcome and supported, • You’re passionate about education and working with children, • You are excited to take ownership of goals, drive progress and tackle challenges head‑on, • You communicate clearly, confidently and with impact, • You balance multiple priorities while staying calm in a fast‑paced environment, • You give and receive feedback openly and are committed to self‑development Purpose: Make a real difference to children’s confidence, skills, and futures every day Ownership: Play an important role in running a centre with measurable impact Development: High-quality training, coaching, and clear progression pathways Team: Work with passionate, supportive colleagues who care deeply about what they do Variety: You’ll tackle fresh challenges and shifting priorities every week to achieve your goals. Equality, Diversity & Inclusion: We welcome applicants from all backgrounds and are committed to creating a welcoming, inclusive environment where everyone is valued, respected, and able to reach their full potential. • Enjoy 27 flexible holiday days each year, plus extra gifted time off between Christmas Eve and the New Year. Further additional holiday is also given based on your length of service., • You’ll have 3 additional paid days off to take for a personal or religious celebration, wellbeing or a volunteer day., • There will be the potential to earn an individual performance bonus based on the performance of your centre of £750 twice a year., • We offer fully subsidised tuition for the children of all salaried staff and 50% off Explore Learning membership fees for all immediate relations of staff members., • Benefit from staff discounts including gym memberships and sportswear, free 16-25 or 26-30 railcard, free counselling services, access to My Possible Self (a wellbeing app), a cycle to work scheme, and a discounted Tastecard., • An additional length of service reward will give you access to private health insurance with Vitality., • Take advantage of our referral bonus offering, payroll giving scheme, enhanced parental leave, and pension options. Location: You will be based at our Explore Learning centre in Chelmsford full-time. Contract: Full-time, permanent contract Working Hours: a typical week*: Tuesday 11am-8pm Thursday 11am-7pm Friday 9am-6pm Saturday 9am-5pm *working hours may vary from centre to centre Please note, we hire on a first-come, first-served basis and reserve the right to close this vacancy once a suitable candidate is hired. Proof of eligibility to work in the UK will be required. Unfortunately, we cannot offer any form of sponsorship. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. Safeguarding is paramount. Our safer recruitment processes are rigorous and designed to deter, identify and reject anyone who may pose a risk to children. Any offer is strictly conditional upon satisfactory references (taken directly from referees) and an Enhanced DBS check. You must provide a full employment history with all gaps clearly explained and evidenced where required. Any omission, inconsistency or misleading information may result in your application being rejected, an offer withdrawn, or dismissal. This role is exempt from the Rehabilitation of Offenders Act 1974 (and relevant Exceptions Orders). Relevant disclosures will be required in line with DBS and safer recruitment requirements. #J-18808-Ljbffr

Impact Lives, with a Schedule That Works for You To give children healthy foundations in fantastic settings, helping them build the confidence and resilience that will set them up for success later in life. You’ll be helping to provide cover for the children asand when needed. This could be for periods of holiday, sickness, or even vacancy gaps. Sometimes you'll support for a full day, or it may just be a morning or afternoon session. You’ll likely start most of your days with a fully formulated plan.... That will soon get completely derailed though... Pivoting when the circumstances call for it is a regular occurrence in child care! Creativity is key. Teaching young children allows for hands on arts and crafts, storytelling, exercise, and educational games. It’s important to keep things fresh and try new activities to keep attention spans engaged. Of course we work within the EYFS standards, but that doesn't stop you from engaging your creative flair and enthusiasm for learning. You’re unqualified, Level 2 or 3 or above Early Years Educator or similar and you're looking for an Early Years Educator/Nursery Nurse/Early Years Practitioner role that allows you flexibility of working shifts around your other commitments. You enjoy supporting and encouraging the natural curiosity and excitement of young children and were born to teach and shape the future of our younger generations. You have a natural, nurturing, openness, a warm and positive outlook, and you care about learning and education standards in the UK. We can sometimes consider unqualified Educators. • The full and relevant Level 2 or above qualification within early years., • Experience as an Early Years Educator (Nursery Nurse/Practitioner) or having worked with children under the age of 5, is advantageous., • Knowledge and understanding of the EYFS is desirable., • Reflecting the Storal values around responsibility, openness and working together. For you - We get the basics right enhanced holidays, paid sick pay, extra wellness day off (yearly) and you can access your pay before payday with Pay Captain. Family matters - Balance starts at home Childcare Discount + Funding, compassionate leave & enhanced maternity leave. Health & wellness - Nourishing body & mind Partnerships with Vitality & Peppy; fertility & menopause support, gym discount, free movie tickets. Development - Investing in your future with micro-learning, financial stability tools & the Storal Support Fund. Our community - Growing together Termly inset days, team member app and Storal Awards. Storal sets the highest of standards when it coming to safeguarding, the welfare of children and creating a work environment that encourages feedback-discussion-resilience. We take our role in the safety of children, our families and our team extremely seriously. As governed by the EYFS, we have a designated safeguarding lead in each setting and all staff (and volunteers) complete a through compliance checks prior to employment including employment references & DBS. #J-18808-Ljbffr