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VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. • Work collaboratively within the Archaeology and Built Heritage Team and the wider Environment & Planning Team by providing advice and support to colleagues, • With support of senior colleagues, prepare Archaeological DBAs and/or Built Heritage Statements and EIA chapters to a high standard, • Draft WSI and Mitigation Strategies, • Support colleagues on site as required, • Undertake consultations with curators, stakeholders, clients and contractors;, • Contribute to site reports, • Draft fee proposals, • Work to defined budgets and timetables, • An understanding of the drivers of UK commercial archaeology, specifically the primary legislation, policies and guidance pertaining to the historic environment,, • Demonstrable practical experience in commercial archaeology, consultancy, built heritage or curatorial work (as a guide – a minimum of 1.5 years of experience),, • Full clean UK Driving licence, • Membership of CIfA, at Practitioner or Associate level (or IHBC). Or be prepared to join., • Good organisational & communication skills, • Excellent team working skills but able to act on their own initiative, • Working knowledge of MS Office and a GIS package, • Excellent verbal and written skills, • Particular interest will be given to those individuals who seek to expand their experience of, or interest in Historic Building Recording, Geoarchaeology or to develop their role as an archaeological clerk of works on larger scale projects., • Annual bonus scheme, • 25 days annual leave plus 1 day to celebrate your birthday, • Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts), • Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance, • Pension Scheme via The Peoples Pension, • Life insurance (4x Base Salary), • Cycle to work scheme, • 26 Weeks paid Maternity Leave, • 4 Weeks paid Paternity Leave, • BHN Extras – provides discounted gift cards for hundreds of popular retailers, • Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service, • Sabbatical Policy effective at 3 years' service, • Professional development – paid study leave, • Military service paid leave (7.5 days per year), • Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support, • 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer. At Dalcour Maclaren, our people help drive the transition to net zero by unlocking consents for the UK's utilities and infrastructure sector. Whether you're starting out or bringing years of experience, a Dalcour Maclaren job has a real impact on your career, our clients, and the systems that power and connect the UK. We're always open to hearing from top talent. #J-18808-Ljbffr

At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. • Work collaboratively within the Archaeology and Built Heritage Team and the wider Environment & Planning Team by providing advice and support to colleagues, • With support of senior colleagues, prepare Archaeological DBAs and/or Built Heritage Statements and EIA chapters to a high standard, • Draft WSI and Mitigation Strategies, • Support colleagues on site as required, • Undertake consultations with curators, stakeholders, clients and contractors;, • Contribute to site reports, • Draft fee proposals, • Work to defined budgets and timetables, • An understanding of the drivers of UK commercial archaeology, specifically the primary legislation, policies and guidance pertaining to the historic environment,, • Demonstrable practical experience in commercial archaeology, consultancy, built heritage or curatorial work (as a guide – a minimum of 1.5 years of experience),, • Full clean UK Driving licence, • Membership of CIfA, at Practitioner or Associate level (or IHBC). Or be prepared to join., • Good organisational & communication skills, • Excellent team working skills but able to act on their own initiative, • Working knowledge of MS Office and a GIS package, • Excellent verbal and written skills, • Particular interest will be given to those individuals who seek to expand their experience of, or interest in Historic Building Recording, Geoarchaeology or to develop their role as an archaeological clerk of works on larger scale projects., • Annual bonus scheme, • 25 days annual leave plus 1 day to celebrate your birthday, • Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts), • Flexible working through our 'Flexible Advantage' supporting working families & your work/life balance, • Pension Scheme via The Peoples Pension, • Life insurance (4x Base Salary), • Cycle to work scheme, • 26 Weeks paid Maternity Leave, • 4 Weeks paid Paternity Leave, • BHN Extras – provides discounted gift cards for hundreds of popular retailers, • Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years' service, • Sabbatical Policy effective at 3 years' service, • Professional development – paid study leave, • Military service paid leave (7.5 days per year), • Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support, • 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer. At Dalcour Maclaren, our people help drive the transition to net zero by unlocking consents for the UK's utilities and infrastructure sector. Whether you're starting out or bringing years of experience, a Dalcour Maclaren job has a real impact on your career, our clients, and the systems that power and connect the UK. We're always open to hearing from top talent. #J-18808-Ljbffr

At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. Dalcour Maclaren are recruiting a senior archaeology and built heritage consultant to join our expanding team in Stirling, Scotland. • Work collaboratively within the Archaeology and Built Heritage Team and the wider Environment & Planning Team by providing advice and support to colleagues, • Prepare Archaeological DBAs and/or Built Heritage Statements and EIA chapters to a high standard, • Design and develop programmes for a variety of fieldwork projects across a wide range of business sectors through consultation and the production of WSI and Mitigation Strategies, • Source and commission archaeological fieldwork, geophysical and other archaeological and heritage surveys, • Oversee site works as a Clerk of Works, • Co‑ordinate consultations with curators, stakeholders, clients and contractors; Report on small scale field work, • Supervise and mentor junior member of the team, • Prepare fee proposals, • Manage project budgets and deadlines effectively, • An understanding of the drivers of UK commercial archaeology, specifically the primary legislation, policies and guidance pertaining to the historic environment,, • Demonstrable practical experience in commercial archaeology, consultancy, built heritage or curatorial work (as a guide - c5 years of experience),, • Full clean UK Driving licence, • Membership of CIfA, at Associate or Member level (or IHBC) or be willing to join, • Good organisational & communication skills, • Excellent team working skills but able to act on their own initiative, • Working knowledge of MS Office and a GIS package, • Excellent verbal and written skills, • Particular interest will be given to those individuals who seek to expand their experience of, or interest in Historic Building Recording, Geoarchaeology or to develop their role as an archaeological clerk of works on larger scale projects., • Annual bonus scheme, • 25 days annual leave plus 1 day to celebrate your birthday, • Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts), • Flexible working through our ‘Flexible Advantage’ supporting working families & your work/life balance, • Pension Scheme via The Peoples Pension, • Life insurance (4x Base Salary), • Cycle to work scheme, • 26 Weeks paid Maternity Leave, • 4 Weeks paid Paternity Leave, • BHN Extras – provides discounted gift cards for hundreds of popular retailers, • Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years’ service, • Sabbatical Policy effective at 3 years’ service, • Professional development – paid study leave, • Military service paid leave (7.5 days per year), • Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support, • 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer. At Dalcour Maclaren, our people help drive the transition to net zero by unlocking consents for the UK’s utilities and infrastructure sector. Whether you're starting out or bringing years of experience, a Dalcour Maclaren job has a real impact on your career, our clients, and the systems that power and connect the UK. We’re always open to hearing from top talent. #J-18808-Ljbffr

At Dalcour Maclaren, we're key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future. Dalcour Maclaren are recruiting a senior archaeology and built heritage consultant to join our expanding team in Stirling, Scotland. • Work collaboratively within the Archaeology and Built Heritage Team and the wider Environment & Planning Team by providing advice and support to colleagues, • Prepare Archaeological DBAs and/or Built Heritage Statements and EIA chapters to a high standard, • Design and develop programmes for a variety of fieldwork projects across a wide range of business sectors through consultation and the production of WSI and Mitigation Strategies, • Source and commission archaeological fieldwork, geophysical and other archaeological and heritage surveys, • Oversee site works as a Clerk of Works, • Co‑ordinate consultations with curators, stakeholders, clients and contractors; Report on small scale field work, • Supervise and mentor junior member of the team, • Prepare fee proposals, • Manage project budgets and deadlines effectively, • An understanding of the drivers of UK commercial archaeology, specifically the primary legislation, policies and guidance pertaining to the historic environment,, • Demonstrable practical experience in commercial archaeology, consultancy, built heritage or curatorial work (as a guide - c5 years of experience),, • Full clean UK Driving licence, • Membership of CIfA, at Associate or Member level (or IHBC) or be willing to join, • Good organisational & communication skills, • Excellent team working skills but able to act on their own initiative, • Working knowledge of MS Office and a GIS package, • Excellent verbal and written skills, • Particular interest will be given to those individuals who seek to expand their experience of, or interest in Historic Building Recording, Geoarchaeology or to develop their role as an archaeological clerk of works on larger scale projects., • Annual bonus scheme, • 25 days annual leave plus 1 day to celebrate your birthday, • Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts), • Flexible working through our ‘Flexible Advantage’ supporting working families & your work/life balance, • Pension Scheme via The Peoples Pension, • Life insurance (4x Base Salary), • Cycle to work scheme, • 26 Weeks paid Maternity Leave, • 4 Weeks paid Paternity Leave, • BHN Extras – provides discounted gift cards for hundreds of popular retailers, • Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years’ service, • Sabbatical Policy effective at 3 years’ service, • Professional development – paid study leave, • Military service paid leave (7.5 days per year), • Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support, • 2 x Company-wide events every year, in addition to multiple office socials throughout the year Dalcour Maclaren is an equal opportunities employer. At Dalcour Maclaren, our people help drive the transition to net zero by unlocking consents for the UK’s utilities and infrastructure sector. Whether you're starting out or bringing years of experience, a Dalcour Maclaren job has a real impact on your career, our clients, and the systems that power and connect the UK. We’re always open to hearing from top talent. #J-18808-Ljbffr