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  • Executive Housekeeper
    Executive Housekeeper
    5 hours ago
    Full-time
    London

    Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

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  • Bar Manager - festivals
    Bar Manager - festivals
    14 hours ago
    £17 hourly
    Full-time
    London

    DOME is looking for a charismatic and kind Bar Manager to join our festival team! DOME is an immersive, travelling food hall experience spanning two floors and six exciting food and drink brands. Each quick-service food and bar concept operates from its own converted unit and is powered by a close-knit team, while also being part of a larger collaborative food hall environment. Working alongside the cult-favourite brand Truffle Burger, we deliver high-energy hospitality experiences across festivals, events, pop-ups and restaurants. We're looking for a passionate and experienced Bar Manager to lead from the front and help create exceptional guest experiences. The Role As Bar Manager, you'll oversee the day-to-day running of the bar operation, ensuring outstanding service, strong team leadership and smooth operational performance in a fast-paced festival and events environment. You will: • Run the bar operation end-to-end, overseeing daily service, standards, safety and site performance, • Lead busy service periods with confidence while maintaining exceptional drink quality and guest experience, • Build, train and motivate a positive, high-performing team through strong communication and leadership, • Maintain excellent cleanliness, organisation and stock management across all bar areas, • Ensure all licensing, health & safety and event regulations are followed, including age verification procedures, • Manage stock, labour and suppliers to control costs, reduce waste and improve efficiency, • Drive product and service excellence while acting as a positive ambassador for the DOME brands, • Work collaboratively with event teams, suppliers and management to deliver smooth operations, • Support recruitment, training, performance management and team development, • Create an inclusive, respectful and energetic workplace culture Benefits * Growth, personal development and career opportunities in festivals and events • Expert leadership and management training from top industry providers, • Fun, friendly, casual and seriously experienced team, • Discounts across our events, festivals, pop-ups and restaurants, • High-quality uniform provided, • Bonus scheme available for all team members — whatever your level About Truffle Burger Founded in 2018, Truffle Burger began as a simple burger concept trading from a van around London and quickly became a cult favourite. From pop-ups and festivals to international collaborations and restaurants, the brand has grown into a recognised name with an ever-increasing following. As we continue to expand our teams, projects and international presence, we remain committed to the quality, creativity and hospitality that made Truffle Burger special from day one.

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  • Kitchen Porter
    Kitchen Porter
    5 days ago
    £12.5–£14 hourly
    Full-time
    Borough, Southwark

    We are currently seeking a reliable and hardworking individual to join our kitchen team as a Kitchen Porter. The Kitchen Porter will play a crucial role in maintaining cleanliness and organization in the kitchen, assisting with basic food preparation tasks, and supporting the overall efficiency of kitchen operations. Benefits & Rewards: Competitive Industry pay (based on salary & Tronc) A Management Career Development Programwhich includes online and practical assessments. Extra holiday allowance for length of service, up to 5 extra days after 5 years. 50% staff discount for you and up to 3 friends when you dine in our restaurants. Celebrate career anniversaries, with a gift voucher to dine in our restaurants. You can take your Birthday as a day off - Guaranteed! Access to discounts on 100s of retailers, health, entertainment, travel & more Guaranteed 20 hours minimum contract - Full Time Guaranteed 10 hours minimum contract - Part Time Responsibilities: Ensure cleanliness and sanitation of kitchen equipment, utensils, and work areas. Wash dishes, pots, pans, and other kitchenware. Assist in receiving deliveries and storing supplies in designated areas. Empty rubbish bins and dispose of waste in designated waste areas. Support kitchen staff by performing basic food preparation tasks, such as peeling vegetables or portioning ingredients. Ensure chemicals and cleaning equipment are continuously stocked, i.e. blue roll & sanitizer. Requirements: No previous experience is required, although experience in a kitchen environment is preferred. Ability to work efficiently in a fast-paced environment. Ability to lift and carry heavy objects and stand for extended periods. Good level of Health & Safety knowledge. Good communication and teamwork skills.

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  • Shift manager
    Shift manager
    1 month ago
    Full-time
    Northfields, Hounslow

    Are you an experienced and enthusiastic leader ready to take on a key role in a vibrant fast-food cafe? rada cafe, an independent establishment in London specializing in halal breakfast, brunch, and lunch, is looking for a dedicated Shift Manager to join our team. As a Shift Manager, you will be responsible for the smooth operation of our cafe during your assigned shifts. Your main duties will include: • Supervising and motivating our team members to deliver exceptional customer service., • Ensuring the highest standards of food quality, hygiene, and presentation are consistently met., • Managing daily operations, including opening and closing procedures, cash handling, and till reconciliation., • Overseeing stock levels, placing orders, and minimizing waste., • Handling customer inquiries and resolving any issues efficiently and professionally., • Maintaining a clean, safe, and welcoming environment for both staff and customers., • Training new staff and supporting ongoing development of the team. We are looking for someone with: • Proven experience in a supervisory or management role within the fast-food or hospitality industry., • Strong leadership and communication skills., • A passion for delivering excellent customer service., • Ability to work effectively in a fast-paced environment., • A good understanding of food safety and hygiene regulations. If you are a proactive individual with a positive attitude and a commitment to quality, we would love to hear from you.

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