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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is looking for a Network Deployment Engineer to build Amazon Dedicated Cloud regions as part of our Infrastructure Operations team. As dedicated cloud regions continue to expand and grow, Infrastructure Operations is looking for builders to take on the challenge of scaling network systems allowing us to stay ahead of customer demand. As a Network Deployment Engineer, you will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data centre locations and day to day assistance with capacity management. Engineers will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Deployment Engineers are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively Key job responsibilities Clearly communicate project status and blockers to leadership and project management. Perform device build and cabling validation activities. Manage cabling vendor activities and performing quality assurance activities. Support Network Engineering deployment activities during scheduled change management windows. Participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware Complete customer requests via Remedy trouble ticketing system Collaborate with various stakeholders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction Deliver simple, sustainable and repeatable solutions and processes. Manage work and priorities through ticketing system and workflow A day in the life A day in the life of a Network Deployment Engineer on our team includes attending meetings, creating and executing change management activities in the data centre, deploying hardware, connecting cabling, troubleshooting links, updating tickets, working with peers from all across AWS to innovate and develop, and finding new ways to do it all better for our customers. About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help • Experience in a data center or other critical environment, • Experience with Microsoft Office including Outlook, Word, and Excel, • High school or equivalent, or experience with cabling infrastructure best practices and methodologies, • Experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services has an immediate opening for a highly motivated Project Controls Manager for critical infrastructure projects in operational data centers. Candidates should have a proven track record of planning and monitoring project performance to ensure scope, schedule, cost, and resource objectives are achieved. This role provides data-driven insight, forecasting, and governance to support effective decision-making across complex capital projects in a fast-paced environment. The successful candidate will have excellent analytical abilities and strong attention to details to identify risks and ask the right technical questions to ensure appropriate trade-offs are made when negotiating resources, determining priorities, and escalating successfully. They must possess solid business acumen to understand and support the strategic direction of organizational goals. Strong written and oral communication skills are required to lead effective meetings with key stakeholders to drive business and technical discussions toward results. They will be fully competent in a variety of project management tools, methodologies, and techniques for all phases of the project lifecycle and exhibit demonstrated proficiency in core project management disciplines including initiation, planning, budgeting, resourcing, risk management, reporting on key metrics, quality control, and closeout. As a Project Controls Manager, you must have deep subject matter expertise in project management, cost and schedule planning, and end-to-end understanding of critical infrastructure systems to facilitate technical trade-offs between short-term team needs and long-term business needs. You will be expected to take ownership and influence positive change, deploying and leveraging analytical data to drive quality, productivity, and cost improvements. Responsibilities include providing strategic insight across stakeholder teams during monthly business reviews and producing accurate and timely reporting on portfolio status to business and finance partners. If you are a self-starter comfortable with ambiguity, enjoy new challenges in an ever-changing environment, are vocally self-critical, and are naturally curious, this job is for you. Key job responsibilities • Develop high-level operational plans, in partnership with stakeholder teams, that specify scope delivery, schedule, resource, and budget requirements. Operational plans extend a minimum 12-18 months to provide financial and headcount investment lookahead., • Standardize the process, tooling, data, and reporting requirements for measuring key portfolio performance indices to ensure portfolio success., • Standardize program planning data, including scope definition, cost and labor estimates, and schedule estimates, for existing and new programs to enhance portfolio planning., • Design and implement enhanced cost and labor estimating mechanisms that incorporate actual performance data into estimate iterations via automated feedback loops., • Create and manage goals in safety, quality, team productivity, vendor performance, and cost control., • Producing accurate and timely reporting on portfolio status for business and finance partners., • Planning and hosting value stream mapping events with key stakeholders to measure work throughput, identify inefficiencies, determine root causes, and develop solutions to optimize processes to support program success., • Gathering feedback from internal customers and stakeholders to drive portfolio and program improvements., • Applying change, risk, and resource management to adapt as organizational demands change., • Developing new programs to support the strategic direction of the team with organizational goals. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. #DCCD_AMER • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, • Experience carrying new design concepts through exploration, development, and into deployment or mass production, • Experience in MS Excel, Word, and Windows Operating Systems, • Experience with power management and power monitoring systems, • Knowledge of critical data center equipment, • Knowledge of engineering documentation, electrical diagrams and standard operating procedures, • Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA, • Experience in project management in data centers or comparable critical infrastructure, • Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure, • Experience reading and interpreting construction specifications and drawings for all domains Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As Chief Engineer, you will be responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. You are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers. You should be able to manage large scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering, automation, procurement, and finance in both local and global settings. As Chief Engineer, you will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities. The goals of such projects are for the Chief Engineers to drive innovation and resiliency while reducing operational costs in the facilities. Key job responsibilities • Train and support the Engineering team in their role of providing electrical and mechanical equipment troubleshooting and operations, • Implement and execute site or equipment-specific training exercises. Exercises cover, but are not limited to: stand-by diesel generators, switchgear, UPSs, PDUs, AHUs, chillers etc., • Oversee day-to-day operation and maintenance of mechanical and electrical equipment in data center sites, • Operate independently, with limited direct management, • Assist in the design and build-out of new facilities and perform root cause analysis of equipment failures, • Act as an escalation point for all facilities-related issues within the data center region. Work OT hours as needed to support site stability, • Troubleshoot and report facility and data sever-level events within internal Service Level Agreements (SLA), • Create and deploy standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams, • Ensure all safety procedures are adhered to by vendors, and AWS staff, • Respond to off hour emergency calls related to his data centers and help with the investigation, mitigation, and recovery of the issue(s)., • Candidates should be able to lift up to 40 lbs and or work in elevated locations., • Ability to work in an environment that operates 24/7 with an ability to provide after-hours support as needed. All physical requirements are expected with reasonable accommodations PHYSICAL REQUIREMENTS • Work at height, and from ladders, • Perform physical tasks during the shift, • Work in a noisy environment, with ear protection About the team About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. • Experience carrying new design concepts through exploration, development, and into deployment or mass production, • Experience in MS Excel, Word, and Windows Operating Systems, • Knowledge of electrical engineering principles including switchgear, UPS, transformers, and circuit breakers, • Knowledge of critical data center equipment, • Knowledge of engineering documentation, electrical diagrams and standard operating procedures, • Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA, • Experience in project management in data centers or comparable critical infrastructure Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in the Technology department, the Technical Manager will report into the Group Head of Technology and Innovation, with responsibility for managing technology in NxGen Studio and Sky Creative. The primary purpose of the role is to innovate, develop, deliver and support best in class platforms for Design, Promotions and Campaign teams. The AWS Infrastructure Manager will contribute to design and implementation of new solutions while developing existing platforms to meet requirements of design and post production teams in Sky Creative. They will assess future technology needs across the business. Delivering efficiencies through technical solutions, develop and maintain virtualised and on-premises infrastructure that supports post production and creative production workflows while effectively managing budgets & timelines set by the Group Head of Technology, Senior Technical Managers and Technical Director within NxGen. Working with technology teams internally at Sky and external partners to deliver technology that works within the wider business and meets security requirements. What you’ll do: Broadcast motion graphics systems, including but not limited to VizRT, Foundry Nuke, Maxon C4D, Houdini, Pixel Power Clarity, Unreal Engine. Research and test the latest technology, continually evaluating workflows and solutions in the business. Build, deploy and virtualise desktop infrastructure (VDI), server and storage systems (Windows, Linux, VMware). Develop system monitoring and ensure systems comply with Sky’s security policy. Develop VDI platform and integrate with internal systems at Sky and public cloud storage and compute service providers. Systems automation to deploy infrastructure to optimise media production workflows. Ownership of problem and change management process, working with internal and external technical and support services. VDI BAU support and Development. Own support procedures, documentation. Find, Track, Document Bug Fixes. Non-linear editing systems design, development and production workflows Research and test the latest technology, continually evaluating workflows and solutions in the business. Key point of contact for escalation for support incidents Manage and maintain current technology stacks. Scoping SC technology requirements and objectives to drive forward the success of the department and fit with the wider business. Collaborating with members across the EU hub, exploring efficiencies and sharing new technology advancements. Management of SSL/ TLS Certificates used to secure multiple systems. Essential Criteria: High level knowledge of Amazon Web Service platform and associated services. Professional knowledge and experience of Hypervisor and VDI platforms (eg Vsphere, Azure, Horizon, etc) Professional knowledge and experience of a range of creative software tools including but not limited to Adobe creative suite, Maxon software packages, Foundry Nuke, Viz RT. Professional knowledge and experience of a range of creative workflows and working practices. Experienced in infrastructure design, project management and project delivery. Proven working experience in Broadcast or Post-Production technical role. Proven working experience in Broadcast MAM technical role. Desirable skills and experience: Excellent communication skills with an ability demonstrate clear and concise technical information with colleagues and non-technical stakeholders. Experience of systems engineering, administration and automation, preferably within the Media and Entertainment industry. High level knowledge of TCP/IP networking, security and core technologies (such as DNS, DHCP, HTTP, Routing, VPN). High level knowledge of computer Operating systems. High level knowledge of a range of computer Hardware. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: Free Sky TV , including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you’ll work We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. Who we are We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media.

Application Support Analyst - London - Hybrid Application Support Analyst - VB.NET EXPERIENCE ESSENTIAL Location: London - Hybrid (4 days onsite) Are you ready to bring your technical expertise into a dynamic, regulated financial services environment? Our client is seeking a highly skilled Application Support Analyst to join their team and play a pivotal role in maintaining, supporting, and enhancing bespoke applications that underpin critical business operations. Key Responsibilities Provide hands-on support for bespoke and custom-built applications hosted on Windows Server environments operating in load-balanced pools.Troubleshoot and maintain services across the logic layer, ensuring optimal performance and minimal downtime. Work collaboratively with both technical teams and business stakeholders, translating complex issues into clear, actionable insights. Drive automation initiatives and secure file transfers using PowerShell , SFTP , and WinSCP.Support and enhance internal tools and services developed in VB.NET , including debugging and minor code adjustments where necessary. Oversee and optimise ETL workflows , including those built using SSIS , ensuring data accuracy, reliability, and timely delivery. Create and maintain scripts to automate routine tasks, improve operational efficiency, and ensure consistency across systems. Uphold robust security standards, including the use of identity and access protocols such as Entra ID.Manage code repositories and deployments using GIT , following best practices for version Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

IT Support Representative - LondonOur client, a travel company based in Central London, is seeking an experienced IT Support Representative to handle all day to day IT issues across the business. You’ll be the go to person for hardware, software, systems, and technology improvements. This is a Monday to Friday role, office based with a salary of up to £40,000.IT Support Representative responsibilities: • Resolve IT issues across the business, • Manage website updates and act as first contact for our marketing agency, • Set up new starters and maintain user accounts, • Procure and configure tech including hardware, printers, and devices, • Oversee office facilities and handle incoming deliveries IT Support Representative skills required: • MSP Level 2 service desk experience, • Strong troubleshooting skills across Windows, Mac OS, Azure AD, Office 365, networking, VPNs, Intune, and hardware setups, • Experience with tools like Active Directory, Hyper V, SCCM, SonicWall, backup solutions, and Apple Business Manager, • A proactive, organised approach and excellent communication skills Additonal information: • Monday-Friday in Central London office 9am-5.30pm, • Salary of up to £40,000 dependent on experience, • Company benefits

We are currently looking for ambitious graduates to join a leading investment manager in their London office. The Technology Support & Infrastructure team, based in London, is responsible for the design, build and maintenance of the firm's Technology Infrastructure and provision of technical support for all users. The team comprises desktop support analysts, an Infrastructure Specialist (this role) and a hands-on technical manager. The Role: Ensure continuous operation and protection of desktop and cybersecurity components: • Ensure optimal availability and performance of end user hardware and software, • Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth Ensure provision of high quality support to the business: • Respond to User and IT Staff queries, providing 1st/2nd line support, • Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users Manage & maintain specific desktop & cyber infrastructure components: • Windows Desktop, mobile and desktop applications are necessary for core and non-core business processes, • Security Applications, • Infrastructure Applications Requirements: • Graduate with a relevant degree, or suitable work experience, • Great communication skills, • Passion for learning new technologies.

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients' organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role Overview As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of contact for their clients’ IT requests and issues. Key Responsibilities • Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email, • Diagnose and resolve 1st line assigned tickets within target resolution times, • Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket, • Provide excellent customer service and an excellent customer experience at all times, • Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes, • Liaise with partners and third-party vendors to resolve customer issues, • When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements • Superb customer service, telephone and client facing skills, • Experience working for a MSP is essential, • Minimum of 18 months experience providing IT support, • Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues, • Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint, • An understanding of and keen interest in networking technologies, • The ability to build, configure, administer and support Windows devices (laptops, desktops etc), • Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels, • Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects, • Excellent team player but with the capacity to be strongly self-motivated, • Ability to deal with difficult or demanding situations in a calm and professional manner

IT Support Engineer – macOS - London (Office Based) | Competitive Pay + Great PerksAre you passionate about macOS and love solving problems?Join a fast-growing IT passionate organisation that pride themselves in having cutting-edge, security-driven macOS focused IT.We’re looking for a hands-on, customer-focused macOS IT Support Engineer to become part of our London team.This is the perfect opportunity to grow your career in IT—offering real-world exposure to cloud technology, Apple device management, automation tools, and much more. What You’ll Get • A competitive salary with a solid pension plan, • Paid training and certification support to boost your skills, • A collaborative, friendly office environment, • Regular team socials and development sessions What You’ll Be Doing, • Be the go-to person for first, second and third line IT support macOS and some Windows —handling calls, emails, and tickets and on-site, • Troubleshoot hardware, software, and network issues for a range of users, • Assist with onboarding/offboarding—device setup, user accounts, and permissions, • Keep documentation up to date with clear notes and resolutions, • Deliver an exceptional support experience both remotely and on-site What You Bring, • Prior experience in 1st line support, helpdesk, or a similar tech role, • Confidence working with macOS and ideally Windows environments too, • Understanding of networking (TCP/IP, DNS, DHCP), • Excellent communication and multitasking skills, • A customer-first attitude and enthusiasm for learning, • Experience using Jamf Pro, • Ideally Jamf Pro or Apple certifications Bonus Points, • Familiarity with Microsoft 365, Google Workspace, or other cloud systems, • Considerable xperience using MDM tools like Jamf, Intune or JumpCloud, • Up to date IT certifications (Apple Certified, CompTIA A+, ITIL, Microsoft, etc.)If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same—we’d love to hear from you. Apply today!Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

2nd Line IT Support Engineer / Service Desk Analyst Join a dynamic IT support environment delivering 2nd line technical support from a busy help desk, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, Help Desk Engineer, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from£32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION:Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer / Service Desk Analyst to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer / Service Desk Analyst you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer / Service Desk Analyst will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer / Service Desk Analyst include: • Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat, • Escalation Handling: Take ownership of complex issues escalated from 1st Line support, • Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot, • Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools, • Onboarding Support: Configure devices, user accounts and access permissions for new starters, • Vendor Liaison: Work with third-party suppliers to resolve application and system issues, • SLA Management: Manage priority tickets and ensure delivery within agreed service levels, • Documentation: Maintain accurate records, updates and technical documentation, • VIP Support: Deliver high-quality support to senior stakeholders, • Field Support: Provide onsite support when required and cover field engineer absence, • Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS • Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment, • Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies, • Experience with Azure administration, Active Directory and endpoint management tools, • Knowledge of ITIL processes and incident management best practice, • Ability to manage multiple priorities and work to SLAs, • Excellent communication and customer service skills, • Experience providing remote, onsite and user-facing support, • Strong problem-solving and critical thinking ability, • A proactive approach to continuous improvement and professional development BENEFITS • Performance based bonus (up to £8,000), • Hybrid working (two days working from home), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday, • Inclusive working environment And more! APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14801 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

2nd Line Support - Onsite at a school Must have an Enhanced DBS Key Responsibilities • Manage and resolve 2nd line support tickets within agreed SLAs., • Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems., • Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments., • Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies., • Identify recurring issues and contribute to service improvements. Requirements • Minimum 13 years' experience in an IT support role., • Strong knowledge of Microsoft Server and Desktop Operating Systems., • Experience with Microsoft 365, Entra ID, and Azure., • Understanding of virtualisation, networking, Firewalls, and cybersecurity., • Excellent communication, organisation, and customer service skills., • Possess an Enhanced DBS clearance (essential), • Experience working in a school required What We're Looking For A proactive, professional, and personable IT Support Engineer who is passionate about technology, professional, committed to delivering exceptional client service and with excellent communication skills at all levels.

1st Line Support Engineer £28,000 - £30,000 London - HybridI am recruiting in London for multiple 1st Line Support Engineers for a leading IT Managed Service Provider (MSP).Must have 1-2 years experience within an IT Support role with an IT MSP (Managed Service Provider) or consultancy where you are providing support to external customers, along with a MS Fundamental certificates like AZ104 / SC100 / M100 etc5 days in office during the 6 month probation period and then hybrid thereafterAs a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. Exams towards certifications relevant for your role fully paid for by my client!1st Line Support Engineer Benefits:Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Birthday off work (from 2025) Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays!1st Line Support Engineer Experience: • MSP background, • 1-2 years proven experience in an IT support role, • Experience of working to an ITIL framework in a service desk capacity, • Microsoft Windows Server, • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams, • Active Directory Management, • Windows 10, 11 Operating System Support, • Apple OS and Apple Mac support experience, • Microsoft Office Suite, • Backup Technologies such as DATTO, Acronis, • Laptop/desktop and thin client support Personal Skills: • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication skills, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Good telephone etiquette 1st Line Support Engineer Responsibilities: • Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress., • Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards., • Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA)., • Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and network Incidents with the objective of restoring normal service as quickly as possible., • Liaise with third party suppliers where necessary, logging tickets and act as a central point of contact., • Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager., • Log and assign tickets and monitor workloads for the other Service Desk team members. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Excellent opportunity for a Senior Software Developer to play a key role in architecting, developing, and enhancing our clients in-house trading and research systems. This is an opportunity to work on greenfield projects, influence architectural decisions, and directly impact systems that support real-world trading strategies. As a senior member of the team, you will contribute both technically and strategically, helping shape development standards, performance optimisation, and system scalability. You will primarily work within a C# / .NET / SQL Server / ASP.NET ecosystem, developing high-performance, reliable, and maintainable applications. Key Responsibilities • Design, develop, and maintain high-performance applications in C# and .NET, • Lead architectural discussions and contribute to technical direction, • Build scalable, reliable systems to support automated trading and research, • Develop and optimise database solutions (SQL Server or equivalent), • Improve performance, reliability, and automation across systems, • Mentor junior developers and promote best engineering practices, • Participate in code reviews and enforce high standards of quality, • Collaborate closely with researchers and traders to translate requirements into robust software solutions, • Contribute to continuous improvement of development processes and tooling Required Skills & Experience • BSc (or higher) in Computer Science or a related scientific discipline, • Strong recent experience with C# and the latest .NET platform, • 5+ years of professional software development experience, • Solid experience with SQL Server, Oracle, or equivalent relational databases, • Strong understanding of object-oriented design principles and software architecture, • Experience building production-grade, scalable systems, • Fluency in English with excellent written and verbal communication skills, • High attention to detail and a thorough, analytical mindset Desirable • Experience in multi-threaded and concurrent application development, • Network programming experience (TCP/UDP), • Experience with distributed version control systems (Git), • Strong understanding of Windows technologies, • Exposure to financial markets or trading systems Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

A well-established financial services organisation is looking for a Desktop Support Engineer to join its internal IT team. This is a customer-facing role supporting users across multiple London offices, providing high-quality technical support while maintaining a secure and modern IT environment. Key Responsibilities • Provide 1st and 2nd line desktop support, managing incidents and requests through to resolution., • Support Windows 11 devices using Microsoft Intune and Windows Autopilot., • Manage the Joiners, Movers & Leavers process, including user accounts, device builds and software licensing., • Support Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive and Office applications., • Administer laptops, mobile devices and peripherals, including Apple devices via Intune and Apple Business Manager., • Troubleshoot networking, telephony, meeting room AV and printing issues., • Assist with endpoint security, patching, compliance and IT documentation., • Work with third-party vendors and contribute to continuous service improvements.Key Skills & Experience, • Experience providing Desktop Support within a corporate environment (financial services experience beneficial)., • Strong knowledge of Windows 11, Microsoft Intune and Windows Autopilot., • Experience supporting Microsoft 365 and Entra ID (Azure AD)., • Knowledge of networking fundamentals (TCP/IP, Wi-Fi) and endpoint security., • Familiarity with Apple device management and IT asset management., • Understanding of ITIL processes and service desk best practices., • Excellent troubleshooting, communication and customer service skills.Technology Stack, • Windows 11, • Microsoft Intune & Autopilot, • Microsoft 365, • Entra ID (Azure AD), • Teams, SharePoint & OneDrive, • Microsoft Defender, • Apple Business Manager, • Dynamics 365 (desirable), • Microsoft 365 Copilot (desirable) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Helpdesk Manager / Helpdesk Team Leader – Watford - £50,000+ HYBRID Our client is a Global market-leader and they are seeking an experienced IT Helpdesk Manager / Helpdesk Team Leader to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 7 - 10 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide guidance and support on complex issues whilst helping to drive continuous improvement across people, processes, and technology. Key Responsibilities: • Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents., • Provide hands-on technical support where required, leading from the front and setting technical standards., • Take ownership of major incidents, coordinating communication, escalation, and resolution activities., • Review ticket quality, troubleshooting methodologies, and customer interactions to identify development opportunities. The ideal candidate Must have the following experience: • Experience working in a HelpDesk, • Customer focused, • Has used Jira Service Management in a Helpdesk environment, • Able to manage and mentor junior staff, • Can triage and resolve L1/L2 tickets, and escalate to others where necessary, • Able to communicate effectively with all stakeholders, including Board-level staff, • Core fleet under support is Windows notepads, less Unix and Mac devices. Salary: £50,000 - £60,000+ Benefits: Hybrid / Excellent Benefits / Bonus Location: Watford / Hertfordshire If this sounds of interest, please apply now and Lee Smith from Prize Placements will be in touch ASAP.

White Glove / VIP Support Engineer We are seeking an experienced, customer-focused White Glove / VIP IT Support Engineer to provide premium technical support to senior executives, VIP stakeholders, and high-profile users across our organisation. This is more than a traditional IT support role. You'll act as a trusted technology partner, delivering proactive, discreet, and highly personalised support while ensuring an exceptional end-user experience at every interaction. Key Responsibilities • Provide dedicated white glove support to executives, leadership teams, and VIP users., • Resolve complex hardware, software, networking, and collaboration technology issues., • Manage executive office technology, conference room systems, and critical business events. Expected Technical Experience: • Microsoft Windows o/s (Windows 10), • working knowledge of build, configuration and registry settings., • Desktop hardware architecture., • SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting., • Microsoft Office suite, • configuration, templates, macros, add-ins, advanced features and user preference configuration., • Office 365, TEAMs, Exchange On-line, One Drive and SharePoint., • Active Directory, • basic administration, Group Policy Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

New Role! IT, Education sector Job Title Senior IT EngineerDepartment IT ServicesReporting To Group Director of IT ServicesHours 37 hours per week, shift-based Purpose of the role! To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff. Key Responsibilities Infrastructure & End User Support • Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure., • Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools., • Manage network patching to wall sockets and switch cabinets in line with best practice., • Support staff and students with college Wi-Fi networks. Incident & Ticket Management • Log, own, and manage incidents through to resolution, keeping users informed of progress throughout., • Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution., • Provide cover for the IT Service Desk and other Systems Engineers when required. Systems Administration • Support and administer Office 365 for staff and students., • Deploy and manage software on PCs and Macs using SCCM and Jamf Pro., • Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones., • Support all printing and copying devices, including consumable management. Projects & Collaboration • Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams., • Assist with IT equipment relocations across campus., • Participate in college-wide projects and contribute to continuous improvement. Essential Requirements Technical Skills • Windows 10 installation & troubleshooting, • Office 365 administration, • PC hardware support, • IP telephony (hardware & software), • Interactive whiteboards / smartboards, • SCCM and/or Jamf Pro, • Minimum 3 years' hands-on IT support experience, • Educated to GCSE level or equivalent, • Experience with call logging / ticketing systems, • Excellent communication skills, including with non-technical users, • Self-motivated and capable of independent working, • Comfortable working flexibly as part of a team Working hours Core hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns: • Early Shift 08:00 -16:00, • Late Shift 09:30 -17:30, • Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays & Thursdays) Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.

Senior Software Engineer (Python | Cloud Automation) London | Hybrid (2 days onsite near Liverpool Street) Are you a software engineer who loves solving infrastructure challenges through code? We're recruiting for a Senior Software Engineer to join a major long-term government technology programme, helping build secure, large-scale customer contact and communications platforms used by critical organisations. This is an opportunity to work on complex cloud infrastructure, automation, and platform engineering challenges where your work will have a direct impact on the success of a high-profile programme. Unlike many infrastructure roles, this is a genuinely software engineering-focused position. You'll spend your time building automation frameworks, developing internal tooling, creating Infrastructure as Code solutions, and eliminating manual processes through clean, scalable, production-quality code. What You'll Be Doing • Building automation frameworks and tooling using Python, • Developing Infrastructure as Code solutions with Terraform, • Creating reusable templates and code generation platforms using Jinja2, • Automating Windows environments through PowerShell, • Managing and improving configuration management with Puppet, • Building CI/CD integrations for infrastructure delivery, • Working closely with cloud, platform and engineering teams to improve automation and operational efficiency, • Driving infrastructure standardisation, reliability and scalability across complex environments What We're Looking For • Strong commercial Python development experience, • Experience building automation tools, frameworks or platforms, • Terraform and Infrastructure as Code expertise, • Experience with AWS cloud services, • Puppet configuration management experience, • Strong PowerShell scripting skills, • CI/CD and DevOps automation experience, • Passion for engineering best practices, testing and code quality, • Experience working in cloud and hybrid infrastructure environments Why Apply? • Join a major government-backed technology programme, • Work on highly secure, large-scale cloud infrastructure projects, • Significant engineering ownership and technical challenge, • Modern automation, cloud and DevOps tooling, • Hybrid working with a collaborative engineering culture, • Excellent opportunities for career growth and progression within a global technology organisation Location: London (Near Liverpool StreetWorking Pattern: Hybrid - 2 days onsite, 3 days remote Hit apply to upload your CV or contact SteveWright @ spectrumit .co .uk for more info. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Title: IT Associate (Mandarin Speaking) Location London, UK (office based) Salary £40,000 per annum About the Role An organisation is seeking a proactive and hands-on IT Infrastructure Engineer to take ownership of internal IT operations across office and distributed environments. This is a broad, infrastructure-focused role covering IT support, infrastructure operations, system administration, security, network management, and internal collaboration platforms. You will act as a key IT contact, ensuring stable, secure, and efficient IT services across the business. Key Responsibilities 1. IT Infrastructure & Operations • Manage and maintain daily IT infrastructure operations, ensuring system stability and performance., • Oversee endpoints, systems, and core IT services across office and remote users., • Support infrastructure upgrades, optimisation, and standardisation. 1. Helpdesk & End-User Support • Provide 1st and 2nd line IT support to all internal users., • Troubleshoot hardware, software, and access-related issues efficiently., • Support laptops, desktops, printers, meeting room systems, and peripherals., • Deliver responsive, high-quality support in a fast-paced environment. 1. Network & Systems Administration • Support and troubleshoot LAN/Wi-Fi networks, switches, routers, and connectivity., • Administer Windows OS and Microsoft 365 environments., • Ensure smooth operation of internal business systems and tools. 1. IT Security & Compliance • Implement and maintain IT security policies and controls., • Support compliance with data protection standards (e.g. GDPR)., • Conduct system monitoring, access control, and routine security checks. 1. Internal Tools & Collaboration Systems • Administer and support internal collaboration tools (e.g. Lark or similar platforms)., • Manage user accounts, permissions, and configurations., • Support rollout and optimisation of internal systems. 1. IT Asset & User Lifecycle Management • Manage IT assets (procurement, inventory, setup, lifecycle tracking)., • Handle employee onboarding and offboarding (device setup, account provisioning, access rights)., • Maintain standardised IT processes and documentation. Required Skills & Experience • 1-3 years’ experience in IT Infrastructure, IT Support, or Systems Administration., • Strong hands-on experience across infrastructure and end-user support., • Solid knowledge of Windows OS and Microsoft 365., • Good understanding of networking fundamentals (LAN, Wi-Fi, switching, routing)., • Experience managing user lifecycle (onboarding/offboarding, device and account setup)., • Familiarity with IT security practices and compliance., • Strong troubleshooting and problem-solving abilities., • Fluency in Mandarin and English is essential., • Practical, adaptable, and proactive with a “hands-on” mindset., • Able to work under pressure, take ownership, and handle a wide range of tasks independently. Desirable Skills • Experience with collaboration or OA tools (e.g. Lark, Teams, Slack)., • Exposure to multi-site or international environments., • Knowledge of enterprise systems (CRM, ERP, etc.)., • Relevant certifications (CompTIA, Microsoft, ITIL).

IT Service Desk Analyst / IT Helpdesk Engineer - AD/GP, O365, MS Azure, InTune/Endpoint Manager, Citrix Remote Access, ITIL, Legal Applications (iManage, InTapp, Bighand etc). 12 Month FTC, London / Remote Hybrid + Shift Patterns; c.£47- £50k +Bonus +Benefits Global Law Firm seeks IT Service Desk Analyst / IT Helpdesk Engineer to support users in the UK, EU and Asia. You will join the service desk team and provide support to a user base of around 1500 lawyers and business support staff using a range of technologies on a variable shift rotation basis (Day, Evening, Night, Weekend. 37.5 Hour Week). The main focus of the role will be to provide high quality 1st and 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win11, O365 inc Outlook and MS Teams, LAN/Wireless and VPN connections/Citrix Remote Access, AD/GPo, Windows Server/Azure, InTune Endpoint Manager (mobile devices), DNS / DHCP settings etc This is an excellent opportunity to join a busy, customer-focused Service Desk supporting users across Microsoft 365, Azure, Intune, Citrix and a range of specialist legal applications (iManage, InTapp, Bighand, Litera, Carpe Diem, HigQ etc). You'll deliver first-line technical support, manage incidents through to resolution or escalation, and ensure an exceptional customer experience while meeting agreed SLAs. Key Responsibilities: • Provide IT support via phone, email, remote support tools and in person., • Log, troubleshoot and resolve technical incidents and service requests., • Support Microsoft 365, Windows, Azure, Intune, Teams and Citrix environments., • Provide support for legal applications including iManage, BigHand, HighQ, DocuSign and Litera., • Troubleshoot laptops, desktops, mobile devices and hardware., • Escalate complex issues while maintaining ownership and keeping users informed. As such we are searching for candidates who have worked in Legal Services, Professional Services or MSP environments supporting Law Firms and related industries. You will possess: • Previous IT Service Desk or IT Support experience – 1st & 2nd Line, Helpdesk, Desktop and VIP support., • Strong Microsoft 365 and Windows support skills., • Experience with Azure, Intune, Exchange Online and Citrix (remote access) or similar, • Knowledge of iManage or another Document Management System., • Excellent problem solving, IT troubleshooting, communication and service delivery skills., • Experience working to SLAs in a fast-paced environment., • A proactive, team-focused approach and strong attention to detail., • Ideally, experience working with legal applications iManage, BigHand, HighQ, DocuSign and Litera, Elite3E etc, • ITIL awareness and certification (desirable) If you're looking to join a respected global organisation where you can develop your technical skills and make a real impact across both BAU and project work then this role offers you an excellent opportunity. Opportunity for extension / permanent conversion. Please note: This role operates on a 24/7 rota, including day, evening, night and weekend shifts. Flexibility to work all shift patterns is essential.

1 Line Support – Outside IR35 – On-Site Our client is urgently looking for an experienced 1 Line Support Analyst to join their team based in Central London, on a contract basis. Please note, the role is OUTSIDE IR35 and is on-site 5 days per week. The contract is for an initial 4 week period with a view to extend. 1 Line Support – Key Skills: • Windows 11, • Active Directory, • O365, • Laptops/iPhone support, • Adobe – nice to have 1 Line Support – Outside IR35 – On-Site Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

A prestigious company is looking for an immediate start, contractor 2nd Line IT Support Engineer to join a busy IT support team on a temporary basis, supporting users on a busy IT Helpdesk. This role will start w.c. 29th of June, apply today, interview immediately! You’ll play a key role in resolving incidents, supporting end users, and ensuring systems run smoothly across desktop, cloud, and mobile platforms. Based in South West London, close to tube and rail hubs this role will be on-site during the initial induction period, followed by hybrid working. The role: • Provide 2nd line support for Microsoft 365, Windows 11, and end-user technologies, • Administer Microsoft 365 services including Exchange Online, Teams, and user management, • Support email services (mailboxes, shared mailboxes, distribution lists, and basic mail flow) and troubleshooting Outlook issues., • Support Microsoft Teams (chat, meetings, calling, and team/channel management), • Assist users with Microsoft Word, Excel, and PowerPoint issues, • Provide desktop support across Windows 11 environments, • Deliver remote support using tools such as Quick Assist., • Log, update, and resolve incidents through an IT service desk/ticketing system, • Support mobile devices (iOS/Android), including Outlook and Teams setup, • Ensure adherence to security best practices, including MFA and data protection The successful candidate will ideally have: • Proven 2nd line IT support experience in a Microsoft 365 environment, • Strong knowledge of Exchange Online, Outlook, and Teams administration, • Experience supporting Windows 11 and Microsoft Office applications, • Familiarity with ITSM / ticketing systems and incident management processes, • Experience providing remote user support, • Good understanding of IT security principles, including MFA and data protection

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches across the globe. CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. In Australia, the Group also offers stockbroking services. This role is a 12 month FTC PURPOSE OF THE ROLE The End User Support department is built around excellence in customer service. Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time. Forming part of the wider IT department we provide IT support to our internal customer base. It is essential that any successful candidate have experience of this type of working environment. ROLE AND RESPONSIBILITIES Working with the existing team in Sydney and London you will ensure work coming into the team is actioned as quickly and efficiently as possible. You will be expected to think on your feet and be willing to get involved in all tasks. You will be expected to provide support to the wider team. This role is reporting to the EUS Team Manager in London. • Providing 1st and 2nd line End User support services to internal customer base, • Ensure all laptops and desktops are always built and ready for deployment, • Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary, • Provide first point of contact support to end users, including guidance, training, and advice where applicable, • Onboarding new staff and exiting leavers in a professional and timely manner, • AV support for our Video Conferencing suites, • Support for remote end users, • Manage customer expectations and provide regular updates, • Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users, • Ensure all tasks are delivered to a high quality and on time, • Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery, • Ensure incidents and problems are managed correctly always documenting all steps for later analysis, • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training, • When dealing with all customers, clients or colleagues provide a clear, fair and consistent, high-quality service that presents a professional and positive image of CMC Markets, • Take all reasonable steps to ensure appropriate confidentiality, • Undertake such other duties, training and/or hours of work as may be reasonably required and are consistent with the general level of responsibility of this role. KEY SKILLS AND EXPERIENCE Essential • Working knowledge of Microsoft Windows domain environments, • Working knowledge of Windows desktop, • Working knowledge of email and messaging (Exchange / MS Teams), • Excellent verbal and written communication skills, • Ability to multitask under pressure, ensuring service delivery is maintained Desirable • Experience of multi-tiered / ITIL support environments, • Experience supporting Modern AV solutions, • Server hardware and comms rooms maintenance, including patch management, • Experience supporting MAC computers and using JAMF CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and can do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

PAM Engineer Hybrid 4 days onsite per week We are looking for an experienced PAM Engineer to lead the implementation and rollout of a Privileged Access Management solution within a regulated enterprise environment. You will be responsible for configuring Wallix PAM, onboarding privileged accounts, integrating with core infrastructure, and establishing secure privileged access processes. Working closely with technology and security teams, you will support the delivery of a robust PAM capability while producing technical documentation and knowledge transfer materials. Key Skills • Wallix PAM implementation and configuration, • Privileged Access Management (CyberArk, BeyondTrust or similar), • Active Directory & Entra ID, • Windows Server and Linux administration, • Privileged account onboarding and session management, • Identity & Access Management (IAM), • Microsoft Azure, • VMware, • Microsoft SQL Server, • PowerShell and/or Bash scriptingExperience Required, • Proven hands-on experience delivering PAM implementations, ideally with Wallix., • Experience onboarding privileged domain, service, application, database and network administrator accounts., • Strong understanding of least privilege, credential lifecycle management and privileged session control., • Experience integrating PAM with servers, network devices, security appliances and enterprise platforms., • Strong troubleshooting, documentation and stakeholder communication skills., • Experience within financial services or other regulated environments is advantageous. PAM Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

SecOps Engineer - Central London (hybrid working) Up to £75,000 PA Well-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security. You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture. Responsibilities: • Monitor security tools including SIEM (QRadar) and respond to threat detection alerts, • Triage, analyse and prioritise security (via ServiceNow), • Investigate root causes of security issues and design effective remediation solutions, • Oversee Patch Management, • Conduct vulnerability scans with Qualys, analyse results and prioritise remediation, • Document SecOps processes and create knowledge base articles in line with best practices, • Automate security tasks and toolchains using scripting (PowerShell, Batch, etc.), • Collaborate with external SOC teams, • Prepare post-incident reports and root cause analyses, • Manage end-user device (EUD) security via MS Intune, Sophos and NinjaOne, • Schedule and assess vulnerability scans on critical infrastructure, • Maintain patching compliance for OS, Microsoft Office and third-party applications, • Support infrastructure teams to deploy systems, enhance security policies and manage security-driven changes, • Produce weekly security operations reports, • Manage Cisco Umbrella web filtering and SSL inspection policies Requirements: • Previous hands-on experience in SecOps or Incident Response, • Recognised Security certifications such as Security+, CEH, or Microsoft security certifications, • Strong knowledge of Microsoft Windows OS security and hardening, • Working PowerShell scripting ability for automation tasks, • Solid understanding of cloud-native security across M365, Azure and AWS, • Experience with enterprise IT infrastructure Any experience with the following will be highly favoured: • Strong experience with Qualys, • Exposure to Varonis, • Network security knowledge or relevant certifications (TCP/IP, VPNs, routing, segmentation), • Experience working with ServiceNow Initially 4 days per week onsite, dropping to 3 once passed probation.

Platform Automation Software Engineer - Python, Jinja2, AWS, IaC London | Hybrid (2 days onsite near Liverpool Street) Are you a software engineer who loves solving infrastructure challenges through code? We're recruiting for a Senior Software Engineer to join a major long-term government technology programme, helping build large & secure customer contact and communications platforms used by critical organisations. This is an opportunity to work on complex cloud infrastructure, automation, and platform engineering challenges where your work will have a direct impact on the success of a high-profile programme. Unlike many infrastructure roles, this is a genuinely software engineering-focused position. You'll spend your time building automation frameworks, developing internal tooling, creating Infrastructure as Code solutions, and eliminating manual processes through clean, scalable, production-quality code. What You'll Be Doing • Building automation frameworks and tooling using Python, • Developing Infrastructure as Code solutions with Terraform, • Creating reusable templates and code generation platforms using Jinja2, • Automating Windows environments through PowerShell, • Managing and improving configuration management with Puppet, • Building CI/CD integrations for infrastructure delivery, • Working closely with cloud, platform and engineering teams to improve automation and operational efficiency, • Driving infrastructure standardisation, reliability and scalability across complex environments What We're Looking For • Strong commercial Python development experience, • Experience building automation tools, frameworks or platforms, • Terraform and Infrastructure as Code expertise, • Experience with AWS cloud services, • Puppet configuration management experience, • Strong PowerShell scripting skills, • CI/CD and DevOps automation experience, • Passion for engineering best practices, testing and code quality, • Experience working in cloud and hybrid infrastructure environments Why Apply? • Join a major government-backed technology programme, • Work on highly secure, large-scale cloud infrastructure projects, • Significant engineering ownership and technical challenge, • Modern automation, cloud and DevOps tooling, • Hybrid working with a collaborative engineering culture, • Excellent opportunities for career growth and progression within a global technology organisation Location: London (Near Liverpool StreetWorking Pattern: Hybrid - 2 days onsite, 3 days remote Hit apply to upload your CV or contact Steve at Spectrum IT Recruitment for more info Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Location: London, Green Park (3 days in office) Salary: £30K - £35K per annum About the Company: Founded in 1997 and partner-owned, our client is a leading European mid-market sector specialist investor focused on mission-critical businesses across Business Services, Industrial Tech, and Healthcare. With over 150 investment professionals across 11 offices, they invest through three complementary strategies: • Mid-Market Private Equity (TMM): Equity positions of 200–500m+ in companies with enterprise values of 400m–2bn+. The sixth flagship fund (T6) recently closed at 5.5bn, the firm's largest to date., • Smaller Mid-Cap Private Equity (TSM): Applies the business' operational expertise to smaller European companies, targeting equity positions of 50–125m., • Opportunistic Credit (TDO): Senior-secured debt in sound mid-market businesses facing temporary headwinds, with new strategies under development including in the CLO space. Some of the key differentiators include proprietary deal access through strong local presence, partnerships with global corporates and family-owned businesses, a repeatable investment playbook, and the Accelerator Unit. Acting as the dedicated value creation group with over 50 operational and functional specialists across areas such as Leadership & Culture, Full Potential planning, AI & Digital and Sustainability, this is one of the largest such platforms in European private equity. The Role: This is an entry-level opportunity to join theIT team and gain hands-on experience supporting a high-performing investment firm. The successful candidate will play a key role in delivering day-to-day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end-user technology as you develop. This is a development-focused position designed for someone at the start of their IT career – we are looking for a recent graduate pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state-of-the-art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed, • Log, triage and progress incidents and service requests within defined SLAs, • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting, • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint), • End-User Devices and Mobile, • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop), • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune), • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions, • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms), • Provide basic support for Teams Telephony and audio-visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve, • Help keep user-facing documentation, guides and the knowledge base up to date, • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues, • Occasional travel to other European offices may be possible as part of your development About You: This is an entry-level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly, • Recently completed, a degree relevant to IT (Computer Science, IT, Information Systems or a related field, • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context, • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non-technical users, • A professional, service-minded approach and a willingness to learn quickly in a fast-paced environment, • The right to work in the UK without future sponsorship Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation, • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer-facing technical role, • Familiarity with basic networking concepts, mobile device management or cloud services, • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service-oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non-technical users, • Self-motivated, well-organised, and comfortable working independently across multiple office locations with a proactive approach to problem-solving

Are you a Network Manager, Senior IT Technician or Senior ICT Technician individual working within schools? Are you looking to take the next step in your career into an IT Manager position? Here you’ll be joining a fast-growing organisation who supply outsourced IT services to the education sector. You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. Role: IT Manager aka IT Network Manager, Senior ICT Technician, School IT Support, Network ICT Manager, ICT Manager Salary: £40k - £44k base plus great benefits Location: Northolt, West London You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2/3 line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? • Ideally you will have experience working in a school/education environment. You’ll have knowledge of switches, virtual and physical server environments and backups. Above all, you’ll be friendly and versatile with the ability to communicate on all levels., • We’re looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure., • Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!

One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands-on role providing high-quality 1st and 2nd line support to users across the business in a fast-paced professional environment. Key Responsibilities: • Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications., • Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities., • Set up and deploy equipment for new starters and assist with onboarding and offboarding processes., • Maintain IT asset records and assist with hardware lifecycle management., • Deliver proactive desk-side support and excellent customer service to users at all levels. Requirements: • Previous experience in an IT Service Desk, Desktop Support, or End-User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting., • Excellent communication, problem-solving, and customer service skills., • Experience supporting AV technology and professional services environments is advantageous., • Must be available to start immediately or at very short notice. If you're a confident IT support professional available for an immediate start and looking for your next contract opportunity, we'd love to hear from you. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

Deskside Support Analyst Job Advertisement: Deskside Support Analyst Location: London Contract Type: Permanent, fully in the office Salary: £35,000 - £37,000 (depending on experience) Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm) Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst ! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you! What You'll Do: As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members. You'll tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling. Your responsibilities will include: • Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads, • Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings, • Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls, • Maintaining hardware and software asset inventory, ensuring everything is up to date, • Offering excellent customer service, translating technical jargon into easy-to-understand terms Key Responsibilities: • Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) end user hardware support, AV support • Systems / Service support - Azure AD, Office 365, • IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written), • Floorwalking and interact with users and represent the brand calmly and professionally, • You will be proficient in IT support, both on IT hardware and Audio Visual (AV) support, dealing with a variety of user requests. You will maintain a high level of customer service at all times and adhering to company service delivery principles, • The Deskside Support Engineer will also be responsible for providing remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software, • Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services, ensure service levels are maintained and provide highest level of colleague experience, • Track all requests maintaining ownership of the issue and providing consistent and timely resolutions., • Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance, • Provide advice, direction and support to all users including executive members, board members and guests in professional manner, • Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level, • Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user, • Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must., • Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes Essential Skills: • Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint), • Proficiency in troubleshooting Windows 11 and common productivity tools, • Excellent knowledge of Intune including Autopilot laptop build, • Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies, • Excellent communication skills to articulate technical issues to a non-technical audience Desired Skills: • Provide ad-hoc AV support for meetings and conferences, • Using service management tools to manage, update, escalate and create new Incident and Problem records, • Support, admin and replacement of smart devices, including tablets, • Installation, configuration and administration hardware (Dell), • Maintenance and troubleshooting of MF Printers as directed by technical resources., • Good knowledge of Active Directory - resetting passwords, creating users etc Key Competencies: • Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense, • Excellent communication skills, • Ability to articulate technical information to a non-technical audience, • Excellent documentation and analytical skills, • Good verbal and written communication skills, • Excellent troubleshooting and problem resolution skills, • Able to work well to pressurised deadlines, • Excellent timekeeper and logical thinker To Apply: Send your CV outlining your relevant experience We look forward to meeting you! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A customer facing role supporting end users in the use of IT across multiple locations on school sites. Providing general maintenance and repairs for computer equipment as well as distributing ICT consumables across sites as and when required. MAIN DUTIES & RESPONSIBILITIES 1) DESKTOP & APPLICATION SUPPORT • Diagnose and repair PCs, laptops, peripherals and applications, • Support all software applications 2) CONFIGURATION & INSTALLATION • Ensure that desktops and laptops are installed with the required software and kept up to date with the latest security fixes., • Assist in the setting up of ICT equipment for events as and when requested. 3) RECORD KEEPING • Assisting the Manager with the control of computer consumables and stock maintenance within the framework of IT Consumables budget., • Keep up to date IT records and asset management as required. 4) GENERAL DUTIES AND ACCOUNTABILITIES • Maintain and extend personal expertise in specific areas of ICT to provide appropriate advice and support., • Undertake such other duties as reasonably correspond to the general character of the post and commensurate with its level of responsibility. PERSON SPECIFICATION EDUCATION, QUALIFICATIONS AND TRAINING: • Educated to GCSE Level, • (D) CompTIA or similar ICT qualification, • Good literacy and numeracy (GCSE Maths and English), • Supporting users in the use of ICT, • Working within an educational environment KNOWLEDGE, SKILLS AND ABILITIES • Excellent knowledge of Microsoft Windows & Office, • Basic knowledge of interactive whiteboards -Knowledge of cloud working operating systems • LAN and DHCP knowledge, • Ability to communicate effectively with staff and pupils, • Effectively provide support to users with varying levels of ICT literacy OTHER REQUIREMENTS • Enthusiasm, energy and commitment, • A good punctuality and attendance record, • Full DBS Disclosure required

Service Desk Engineer The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment. Responsibilities: • Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality., • Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services., • Assist with endpoint management, mobile device management (MDM), and device compliance monitoring., • Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity., • Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks., • Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation., • Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management., • Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications., • Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals., • Participate in after-hours support, escalation rotations, and major incident response activities as required., • All other responsibilities delegated by the Management team., • May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience., • 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment., • Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory., • Experience supporting Windows 11, macOS, iOS, and Android platforms., • Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management., • Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration., • Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems., • Knowledge of ITIL service management principles., • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users., • Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent., • Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred. Preferred Qualifications & Development Potential • Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience., • 1–3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment., • Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge., • Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments., • Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience., • Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred., • Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications., • Excellent customer service, communication, documentation, and troubleshooting skills., • Ability to learn new technologies quickly and adapt in a fast-paced MSP environment. Nice-to-Have Qualifications • Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms., • Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow., • Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management., • ITIL Foundation, Microsoft, CompTIA, or cloud certifications., • Experience supporting financial services, legal, healthcare, or other regulated industries. AI Competencies: • Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms., • Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy., • Understands basic AI concepts, limitations, risks, and data privacy requirements., • Follows company policies regarding the secure and responsible use of AI technologies., • Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality., • Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel, and modern endpoint and device management with Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), providing practical guidance, design assurance and implementation support where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers • Provide high-quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options, • Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures, and phased roadmaps) that accelerate decision-making, • Improve consistency and reduce avoidable rework for customers by using repeatable patterns, checklists and standards aligned to Claranet ways of working. Essential Roles & Responsibilities Technical Leadership & Delivery • Serve as a senior technical expert within the Office of the CTO, providing hands-on technical depth and assurance in support of the UK CTO, • Provide hands-on technical contribution and specialist support across Microsoft identity, security, endpoint and cloud platforms—drawing on broader networking and architecture skills where customer engagements require it Behavioural Competencies – Organisational & Behavioural Fit • Technological Curiosity: Naturally curious, proactively explores how new and existing technologies work, experiments safely, and shares what they learn, • Hands-On Mindset: Enjoys being “on the keyboard” solving technical challenges, • Customer Engagement: Exceptional presence and clarity when engaging with customers, • Influence Without Authority: Guides teams through expertise and collaboration, not hierarchy, • Clear Communicator: Able to articulate complex problems simply and confidently, • Calm & Composed: Operates effectively in high-pressure or ambiguous situations, • Ownership & Accountability: Takes responsibility for delivering high-quality outcomes, • Continuous Improvement: Always seeking ways to enhance technical and engineering quality, security and efficiency, • Travel: Ability to travel to different sites and locations on a weekly basis Critical Competencies – Technical Competencies (Essential) • Strong architectural capability across Microsoft Azure and core Microsoft cloud services, • Proficiency in security technologies, frameworks, and secure architecture patterns (including Microsoft Defender XDR and Microsoft Sentinel), • Strong expertise in Windows Active Directory and hybrid identity integration with Microsoft Entra ID, • Experience with modern endpoint and device management and configuration management, including Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), • Hands-on capability in automation, IaC, CI/CD, scripting and platform engineering, • Comfortable using AI tools to achieve outcomes (e.g., accelerating analysis, troubleshooting, automation and documentation) with appropriate security and data-handling practices Critical Competencies – Technical Competencies (Desirable) • Experience with distributed systems or modern application architectures, • Exposure to data engineering, observability platforms or edge networking Please note: You will be required to have been resident in the UK for five years prior to application and to hold or be prepared to undergo UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role.

IT Field Engineer VIQU have been approached by a customer who are seeking an IT Field Engineer contractor to provide additional BAU support across multiple client sites. This is a field-based role, requiring regular travel to various locations to provide onsite IT support, deployments, and break-fix services. The successful Field Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service. You must be comfortable travelling between sites and have previous experience working in a Field Engineer or mobile IT support role. The role: This role will involve travelling to multiple customer sites to provide onsite IT support, carrying out hardware deployments, installations, break-fix activities, and resolving 1st line technical issues. You will also manage and escalate support tickets where required and work closely with external clients, so excellent communication skills and a customer-first approach are essential. Key skills & responsibilities for the Field Engineer: • Previous experience working as a Field Engineer or in a mobile IT support role, • Strong IT support experience within a Windows / Microsoft environment, including:, • SharePoint, • Windows 10/11, • Office 365, • Active Directory, • Azure, • Experience with IT hardware deployments, rollouts, installations, and device refresh projects, • Comfortable travelling to multiple customer sites on a daily basis, • Providing face-to-face IT support to end users, • Diagnosing and resolving desktop, laptop, printer, and peripheral issues, • Triaging support tickets and escalating to relevant teams where necessary, • Experience using an ITSM/ticketing system, • Supporting AV equipment, meeting room setups, and conferencing technology, • Supporting break-fix issues across end-user devices, • Excellent customer service and communication skills, • Full UK driving licence (preferred) or willingness to travel extensively between customer sites Apply now to speak with VIQU IT in confidence, or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23451 The Skills You'll Need: Fluent in Mandarin, IT support related experience. Degree preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject. Your New Salary: Depending on experience Location: Central London Office based. The role requires a 36-hour working week, consisting of either three night shifts (21:00 – 09:00) or one night shift and two daytime weekend shifts (09:00 – 21:00). Weekend work is required on a rotational basis. Perm Start: ASAP About The Role IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup. IT Support - What You'll be Doing: • Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requests, • Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance, • Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts, • Carry out daily operational duty and run batch jobs, • Assist with producing system and network reports for management and for branches IT Support - The Skills You'll Need to Succeed: • Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject, • Proven track record in similar role, • Experience in PC support (e.g. PC installation, printer setup), • Experience in Windows 10 and 11 trouble shooting, • Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes, • Experience in database management, • Knowledge of Information Security, Cyber Security and GDPR, • Good problem solving skills, • Excellent English and Mandarin communication skills Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Are you passionate about IT and love helping others? Do you thrive in an international environment with fantastic colleagues, interesting responsibilities and lots of learning opportunities? Then join the IT operations department at CSIS Security Group! An interesting job with exciting learning opportunities and a great culture We are looking for a new team member to help ensure the smooth daily operation of our business. The position is based in the UK at our London office (SecAlliance), or it could be based in Denmark, on-site in our office in Frederiksberg. If applying for the UK based role you will need Right to Work documentation. We do not provide visa sponsorship for UK roles. Our team is the beating heart of the company as we always try to anticipate the needs of the employees, solve technical issues as they arise, and move towards providing better productivity tools and computing environments. Our core mission is to deliver productivity to our organization, provide great service to our colleagues and continuously improve information security. We will always strive to have a preventive rather than reactive approach. We have amazing and committed colleagues and you will be part of a collaborative, diverse and inclusive work culture. We are an international organization with ~140 colleagues based in the UK, Denmark, Romania, the Netherlands and Greece. We have a great benefits package which includes medical cover and a company pension. Your new job You will be one of three in our IT Operations Department. The team focuses on running and optimizing the internal IT infrastructure in the company. Your responsibilities will include; • Internal user support, • Employee on and off-boarding, • Server infrastructure maintenance (Linux), • Office equipment maintenance and improvements, • Network maintenance, • Assistance in the implementation of internal services and systems, • Windows and macOS client support, as well as basic server support, • iOS and Android support, • Documentation of your own work, • Ordering hardware and equipment, • Miscellaneous ad hoc tasks within the IT Operations team About you We are looking for a patient and approachable candidate with a curious mind and a strong desire to help others who can enrich our current capabilities. You will be a great match if you have: • 2+ years of IT support experience, • Azure AD / Microsoft 365 experience, • Experience with server infrastructure, including VMware and/or Proxmox, • Experience with Atlassian products such as Jira and Confluence, • Technical competencies:, • PowerShell, Shell and/or Bash, • Microsoft Admin Portals (Azure, Microsoft 365 Admin, etc), • Familiarity with different SaaS solutions You will need to have: • Service-oriented attitude, • Strong communication skills, • Excellent English language skills (verbal and written), • Danish language skills advantageous if applying to work in Denmark, • Ability to translate user input into technical requirements, • Ability to research and drive a project to completion, • Good interpersonal skills, • Analytical and critical thinker, • Open-minded and positive attitude, • Ability to multi-task and prioritise effectively Security Clearance Please note that in accordance with country-specific requirements, you must be able to obtain and maintain security clearance and have a clean criminal record. The application process We are committed to a transparent and engaging recruitment process. Once applications have been reviewed and shortlisted, our process proceeds in two stages: First Round: A 'meet the team' session where you'll have the opportunity to familiarize yourself with your potential colleagues and our work environment. You will be asked to prepare answers for two questions/case studies, shared with you in advance if you are selected, to assess your technical skills and knowledge. Second Round: You will meet the Head of HR and the line manager. There will be follow-up questions to determine if you're a good fit for our team. We value our inclusive and dynamic work culture, and it’s important for us to ensure every new team member aligns with our values. Office locations: London, UK: SecAlliance, One Canada Square, Canary Wharf, London, E14 5AA United Kingdom Frederiksberg, DK: CSIS Security Group, Lindevangs Allé 12, 2000 Frederiksberg Denmark

A prestigious London-based international bank is looking for a Desktop Support Engineer to join their team in their offices in Canary Wharf. You will be assisting with 2nd and 3rd-line desk and technical support tasks as part of a dynamic and friendly team. This is a temporary position with an immediate start for an expected duration of 6 months, with the potential of being extended for another 6 months or even for becoming permanent. It is an excellent opportunity for candidates with proven desktop support experience within the banking and financial services industry to work for a multinational, professional and renowned bank.Your responsibilities will include, among others: • Provide daily support for IT equipment and peripherals., • Troubleshooting, rapid response, patching, software installations., • Active Directory., • Onboarding and offboarding of users., • Asset management and permissions.About you:In order to succeed, the right applicant will have prior desktop support experience within the finance and banking industry, excellent organisational skills, high attention to detail, and familiarity with Windows environments. Spanish language fluency is a requirement for this position. Being part of this amazing company; you will gain valuable experience and allowing you to further develop your skillset in desktop support within the banking sector. Profile:, • Professional fluency in English and Spanish languages., • Degree-level educated., • Prior experience working in desktop support for a bank or financial institution., • Able to start immediately., • At least 3 years of practical experience with Windows desktop OS within investment banking, hedge fund, or similar financial services environment. To apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment business in relation to this vacancy.

A well-established IT services provider is seeking an Onsite IT Support Engineer to provide 1 st and 2 nd line technical support for a key medium-sized client based in Central London. This is an Inside IR35 contract for 3-12 weeks and paying up to £185 per day. The successful candidate will be responsible for hardware & software support, escalating as needed, as well as assisting with network, hardware, and software installations, configurations, and troubleshooting. The role will also involve maintaining detailed documentation of support requests, resolutions, and system configurations. In order to be suitable, you must be available to start immediately (Friday 3 rd / Monday 6 th ) with a short commute to central London (every day). It is also essential to have the following: Proven experience in 1st and 2nd line IT support, ideally within an MSP environment or on-site support setting Strong technical skills, including Windows 11, MS 365 (Office, Exchange, Teams, OneDrive & SharePoint), Active Directory and Windows Server, iOS device support (iPhone / iPad / basic Mac), & networking fundamentals (TCP/IP, WiFi, VPN, DNS) Excellent problem-solving skills with a proactive approach to service delivery First-class communication skills with the ability to explain technical concepts to non-technical users Ability to work independently, manage multiple priorities, and meet deadlines under pressure Ideal candidate will also have experience with Sage 50 and / or AV equipment

Up to £220 per day (Inside IR35) London (on-site) 3 months initially (part-time/ 3 days a week) A client of mine is currently looking for an IT Support Engineer to support their team on a part-time basis (3 days per week on-site in London). This opportunity would suit someone who has worked within smaller organisations and enjoys a hands-on, varied support role across both office-based and remote users. Key Requirements: • Strong background in Microsoft 365 / O365 administration, • Solid knowledge of Active Directory and User Lifecycle Management, • Comfortable supporting Windows Server environments, • Confident across Windows 11 and macOS user support, • Hands-on with 1st to 2nd line support for endpoints and users, • Familiar with basic Networking and Security troubleshooting, • Expertise in Microsoft Intune, including Device Management and Policy Configuration, • Proven track record supporting remote and distributed teams, • Exposure to SME / smaller business environments, • Happy to work on-site and provide face-to-face support when required Nice to Have • Working knowledge of SharePoint, • Immediate availability Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Analyst £38'000 plus bonus Watford Hybrid working!! We are looking to recruit an IT Support Analyst to join a busy company based in Watford. This role would require some travel to other sites so a driving licence and car would be great, however not essential. We need somebody with a few years previous IT support experience in a corporate setting. You will need previous knowledge of working on Microsoft 365, windows and mac and also endpoint management software and user directories. Spanish language skill would also be a huge benefit, but again not essential. We need somebody with excellent communication skills, highly organised and somebody able to manage a busy workload. Duties include: • Provide IT support to colleagues across: Microsoft 365 (Outlook, Teams, SharePoint) Laptops, mobile devices, printers, and workplace technology, • Manage and progress tickets, • Troubleshoot issues, • Escalate more complex issues, • Support connectivity issues including Wi-Fi and local network troubleshooting Benefits include: • Hybrid working, • Bonus, • Progression opportunities, • Parking

Senior IT Infrastructure Manager Location: Hammersmith, London (Hybrid, minimum 3 days per week in the office) The Opportunity A successful, privately owned financial technology business is looking to appoint an experienced Senior IT Infrastructure Manager to take ownership of its Microsoft cloud infrastructure, modern workplace environment and operational resilience. This is a genuine hands-on leadership role where you'll have the opportunity to shape the future of the IT function. You'll lead a small internal infrastructure team whilst remaining technically involved, working across Azure, Microsoft 365, security, networking, disaster recovery and supplier management. The business is investing heavily in technology, automation and AI, making this an exciting opportunity to join a growing organisation where IT is viewed as a strategic function rather than simply a support service. What You'll Be Doing You'll take ownership of the organisation's cloud infrastructure and modern workplace environment, ensuring systems remain secure, resilient and fit for future growth. This is not a role where you'll simply manage suppliers or delegate technical work. You'll be expected to stay close to the technology, helping to troubleshoot complex issues, improve infrastructure, drive operational excellence and support the wider business. Alongside the technical leadership, you'll manage a small infrastructure team, work closely with third-party providers and play a key role in improving service quality across the organisation. A major focus during your first six months will be strengthening disaster recovery, enhancing infrastructure monitoring and helping deliver a more modern workplace. Key responsibilities include: • Leading the Microsoft Azure and Microsoft 365 environments., • Improving disaster recovery, business continuity and operational resilience., • Managing infrastructure operations, monitoring, backups and security., • Leading major incidents, supplier relationships and continual service improvement., • Developing reporting, operational standards and infrastructure governance., • Supporting the adoption of automation and AI to improve efficiency. What We're Looking For We're looking for someone who enjoys remaining technically hands-on whilst leading people and driving improvement. You'll be comfortable moving between senior stakeholder conversations and technical problem solving, with the ability to challenge suppliers, identify root causes and continuously improve the environment. To be successful you'll have strong experience across Microsoft cloud technologies and enterprise infrastructure, together with a genuine passion for delivering an excellent internal customer experience. You'll ideally bring experience with: • Microsoft Azure and Microsoft 365., • Entra ID, Intune and endpoint management., • Windows infrastructure, networking and security., • Disaster Recovery and Business Continuity planning., • Infrastructure monitoring, backup and operational support., • Managing technical teams, suppliers and MSPs., • Working within business-critical or regulated environments. Why Apply? • Join a profitable, growing technology-led organisation., • Take ownership of a modern Microsoft cloud estate., • Lead infrastructure strategy whilst remaining technically hands-on., • Play a key role in automation, AI and digital transformation initiatives., • Work within a collaborative environment where your ideas will influence the future direction of IT. If you're an experienced Infrastructure Manager looking for a role where you can combine technical expertise with leadership and make a genuine impact on a growing business, we'd love to hear from you. Apply today for a confidential discussion.

Support a global end-user technology rollout, coordinating multi-site mobile device deployments. A hands-on role focused on execution, governance, and successful delivery of large-scale IT transformation activities. IT support background is favoured with experience on migrations Client Details This opportunity is with a reputable organisation in the financial services industry. Description • Coordinate programme activities across IT, Security, Facilities, and Operations, • Maintain RAID logs, action trackers, and dependency management artefacts, • Track milestones and proactively identify risks, blockers, and delays, • Support governance reporting and consolidate programme updates, • Ensure site readiness, technical dependencies, and operational alignment, • Assist with global device deployment execution across multiple locations, • Manage scheduling, logistics, and deployment-day coordination, • Support stakeholders across multiple time zones and sites, • Provide on-the-ground deployment support during rollout phases Profile A successful IT Project Support Analyst should have: • 1-3 years' experience in IT delivery, programmes, or transformation, • Experience in 1st and/or 2nd line IT support environments, • Exposure to Windows 10/11 environments and migration projects, • Knowledge of enterprise device rollout or end-user technology deployment, • Experience working across multi-site or global IT environments, • Strong organisational skills and delivery tracking capability, • Ability to manage risks, dependencies, and schedules effectively, • Proven stakeholder coordination across technical and business teams, • Comfortable managing high-volume scheduling and communications, • Strong written and verbal communication skills, • Proficient with Outlook, Teams, Excel, and tracking tools Job Offer • Competitive daily rate between £225 and £250, paid in GBP., • Temporary role with the opportunity to gain experience in the financial services industry., • Exposure to a variety of technology projects in a professional environment., • Work in the vibrant city of London, a global financial hub. If you are ready to contribute to exciting projects in the financial services industry, apply today for the role of IT Project Support Analyst in London!

IT Support Specialist - macOS and Jamf Full-Time | Hybrid - Office-Based 4 days a week, 1 day wfhThe Opportunity We’re partnering with an established business operating across content, production and digital delivery to recruit an experienced IT Support Specialist.This is an opportunity to take ownership of a modern internal technology environment, combining hands-on support with broader responsibility across endpoint management, infrastructure operations, systems administration, user enablement and security.A major focus of this role is managing and evolving a predominantly Apple-based device estate through JAMF, ensuring devices, users and business systems remain secure, efficient and scalable. You’ll work closely with teams across the business, balancing operational excellence with continuous improvement and helping shape the future of internal technology services.What You’ll Be DoingEndpoint Management & Device Administration (JAMF) • Own and administer the JAMF platform across device lifecycle management, compliance and user experience., • Manage macOS deployment, enrolment, patching and policy administration., • Configure software deployment workflows, automation and endpoint security controls., • Support provisioning, onboarding and device refresh processes., • Monitor endpoint health, performance and compliance., • Partner with security tooling including JAMF Protect.User Support & Enablement, • Deliver day-to-day IT support across users, systems and business applications., • Act as escalation support across 1st and 2nd line requests., • Support onboarding, inductions and secure offboarding., • Troubleshoot hardware, software and collaboration platforms., • Promote effective and secure technology usage across teams.Identity, Infrastructure & Security, • Administer identity and access platforms including Okta, Active Directory, Google Workspace and Adobe., • Support Windows, macOS and Linux environments., • Maintain networking and infrastructure services including VPN, DNS, TCP/IP, DHCP and firewalls., • Contribute to security governance aligned to ISO 27001., • Support monitoring, vulnerability management and remediation initiatives.Automation & Continuous Improvement, • Develop operational automation using Bash, Python and PowerShell., • Maintain clear technical documentation., • Identify opportunities to improve processes and service delivery.What We’re Looking For Essential Experience in IT Support, Systems Administration or Endpoint Engineering Strong hands-on JAMF administration experience Proven macOS endpoint management capability Experience supporting Windows and Linux environments Knowledge of Okta, Active Directory, AWS IAM and Google IAM Networking and infrastructure troubleshooting experience Google Workspace administration experience Understanding of endpoint security and IT best practiceNice to Have, • JAMF certifications, • CompTIA, Google Workspace or AWS certifications, • Experience within creative, media or production environments, • Exposure to CGI / 3D applications (C4D, Maya, V-Ray, After Effects)What’s On Offer, • Work across a modern and evolving technology estate, • Exposure to infrastructure, endpoint and security initiatives, • Professional development and certification support, • Competitive package, • Collaborative, high-performing team environmentIf you enjoy owning technology environments, improving user experience and building secure, scalable systems — we’d love to hear from you.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

A well-established business is looking for an accomplished Systems Engineer to join its team based in Central London. Please note this is an office based role and previous experience working for an MSP is highly desirable. In order to be suitable for this role of significant responsibility, you MUST be a consummate communicator with demonstrable expertise providing a proactive user and systems support service in a Windows environment. You will have deep experience with Office 365, Windows Server, Azure and Active Directory and will be a natural problem solver with a passion for technology. Key requirements include: • Strong background in 3rd line IT support and infrastructure management, • Strong knowledge of Windows Server and Windows client environments, • Hands-on experience with Microsoft Azure, Microsoft Intune, and cloud migrations, • Solid understanding of networking, firewalls, and security best practices, • Hands-on experience with Microsoft Azure, Microsoft Intune, and cloud migrations, • Proven track record of technical project delivery As part of a small but dynamic team you will be responsible for the support, maintenance and development of client environments. Working with a broad range of technologies you will provide a proactive support service, ensuring systems remain accessible, available and well managed. You will also act as an escalation point for support issues.

Senior Infrastructure Automation EngineerPython | Terraform | AWS | Infrastructure as Code London | Hybrid (2 days onsite near Liverpool Street) | £Competitive + Bonus & Excellent Benefits Build the software behind the infrastructure. If you're a Python engineer who enjoys solving infrastructure challenges through software rather than firefighting production issues, this is the role you've been looking for. We're recruiting for a Senior Infrastructure Automation Engineer to join a global technology organisation delivering a major government programme. You'll help build the automation platforms, tooling and Infrastructure as Code that underpin highly secure cloud environments supporting critical customer communications. This isn't a traditional DevOps or Platform Engineering role. You'll spend the majority of your time writing production-quality Python, building automation frameworks, developing internal engineering tools and eliminating manual infrastructure processes through software engineering best practice. What you'll be working on • Designing and developing automation frameworks in Python, • Building Infrastructure as Code using Terraform, • Creating reusable code generation platforms using Jinja2, • Developing PowerShell automation for Windows environments, • Managing configuration through Puppet, • Building internal developer tools and automation platforms, • Integrating automation into CI/CD pipelines, • Working alongside Cloud and Platform Engineers to improve scalability, reliability and operational efficiencyWhat we're looking for You'll probably come from a Platform Engineering, Infrastructure Automation or Software Engineering background and have experience with most of the following: • Strong commercial Python development, • Terraform and Infrastructure as Code, • AWS cloud services, • Building automation frameworks or internal tooling, • Jinja2 templating, • Puppet or other configuration management tools, • PowerShell, • CI/CD pipelines, • A passion for writing clean, maintainable and well-tested codeWhy join? This is an opportunity to work on one of the UK's most significant technology programmes, developing automation platforms that make a real difference to how secure cloud infrastructure is built and operated. You'll be joining an engineering-led team where software development principles are applied to infrastructure automation, giving you the opportunity to solve complex technical problems using modern tooling and engineering best practice. If you enjoy building software that enables engineers to work faster, safer and at greater scale, we'd love to hear from you. Apply now or contact Steve Wright at Spectrum IT Recruitment for a confidential discussion. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Network & Infrastructure Manager Location: Wembley - 5 days on-siteType: Permanent Salary: £80-90,000 per annum + permanent benefits About the Role We're supporting a major organisation undergoing a significant digital transformation and modernisation programme. As part of this journey, we're seeking an experienced Infrastructure & Network Manager to play a critical role in stabilising and evolving core IT foundations. You will be responsible for ensuring 24/7 continuity across infrastructure and network services. You'll lead a skilled team, drive operational excellence, and play a key role in reducing technical debt, strengthening security posture, and introducing automation and operational guardrails. This is a hands-on leadership role offering a balance of BAU support, continuous improvement, and strategic input into platform evolution. Key Responsibilities Operational Excellence & Stability • Own and manage day-to-day operations across core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments, • Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle, • Ensure reliable connectivity between legacy core systems and modern application platforms, • Oversee internal security monitoring and collaborate with external security partners (SOC/MDR), • Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management • Lead, mentor, and develop a high-performing infrastructure and network team, • Act as the primary point of contact for ISPs, vendors, and Managed Service Providers, • Manage infrastructure budgets, including hardware procurement and vendor spend, • Collaborate with internal stakeholders to align infrastructure services with business needs Skills & Experience Required • Proven experience (10+ years) in IT infrastructure management, ideally within a large-scale or complex environment Strong technical expertise across: • Networking (TCP/IP, routing, switching, firewalls), • Azure networking (ExpressRoute, VPN), • Windows and Linux server environments, • Virtualisation technologies (VMware / Hyper-V), • Hands-on experience with Microsoft Azure (IaaS and PaaS), • Strong working knowledge of Active Directory and associated services (Group Policy, DNS, Sites & Services), • Experience managing technical teams and operating in high-pressure environments, • Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes, • Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments, • Familiarity with legacy systems connectivity (e.g., AS/400 / iSeries) is highly beneficial

Infrastructure Engineering Specialist - DV Cleared Contract Daily Rate: Up to £650 (inside IR35 via umbrella)Contract Length: 12 months 5 days onsite per week in London is required Are you ready to take your career to the next level? Our client, a leading organisation in the engineering sector, is on the hunt for an enthusiastic Infrastructure Engineering Specialist with DV clearance. If you're passionate about technical excellence and eager to collaborate with a dynamic team, this is the opportunity for you! About the Role:Join a multi-disciplined engineering practise focused on delivering top-notch technical capabilities to our customers. As an Infrastructure Engineering Specialist, you'll play a pivotal role in executing high-level designs and ensuring the stability of network and infrastructure environments that align with our client's strategic goals. What You'll Be Doing:In this key position, you will: Implement Designs: Manage the implementation of high-level designs for stable network and infrastructure environments.Maintain IT Infrastructure: Lead the maintenance of IT Infrastructure components, ensuring compliance with security and privacy requirements.Provide Expertise: Offer advanced technical knowledge to support managers and technical experts in resolving complex issues.Collaborate with Stakeholders: Work closely with application development, enterprise architecture, and cyber security teams to implement a robust product roadmap.Support Internal Tools: Oversee day-to-day support for internal tools and system health, managing customer support contracts.Translate Designs: Collaborate with technical architects to translate architectural designs into operational plans.Documentation: Write documentation and build tools that enhance infrastructure usability.Drive Process Improvement: Lead documentation of processes and assessments for projects and individual work.Audit Performance: Monitor network and infrastructure performance, recommending enhancements as necessary.Mentor Team Members: Share your knowledge and mentor other infrastructure engineers to elevate the team's capabilities. What You'll Need to Succeed:To thrive in this role, you should have experience with some or all of the following technologies: VMWare/Virtualisation (ESX, VCentre, vCF)Windows/Linux/Mac Server managementContainers/Kubernetes/VKSNetworking and Storage ManagementScripting languages (PowerShell, Bash, Python, Java)Automated system build tools (Ansible, Puppet, Terraform, etc.)Configuration management and CI workflows (git, subversion) Business Acumen: Contribute to the formulation of engineering strategy and influence technical policy.Adapt in a busy, sometimes changing environment.Communicate effectively within teams and with customers.Possess a keen attention to detail and a commitment to high-quality documentation. Additional Requirements: Security Clearance: A DV level of National Security Vetting is mandatory for this role. If you are ready to champion technical excellence and make a significant impact, we want to hear from you! Join our client's innovative team and help shape the future of infrastructure engineering. Apply now and take the first step towards an exciting career opportunity where your skills will shine! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Senior Engineer | Leicester | Hybrid | £50,000-£60,000 About the Role:Looking to move out of London? We're partnering with a highly reputable company based just outside of Leicester to find a talented Senior Network & Infrastructure Engineer. This is a hybrid position, offering 2 days from home after probation. The Opportunity:As an Infrastructure Engineer, you'll be a vital part of the team, working on exciting projects and ensuring the reliability, scalability, and security of IT environments. Key Responsibilities: • Designing, implementing, and maintaining server, network, and storage solutions for clients., • Providing 3rd line support, resolving complex technical issues efficiently., • Managing cloud and hybrid environments, including Azure., • Monitoring and maintaining infrastructure to ensure optimal performance and security., • Leading infrastructure migrations and upgrades with minimal downtime., • Building strong relationships with clients, understanding their needs, and providing tailored solutions., • Documenting technical processes and configurations for clarity and compliance., • Keeping up-to-date with emerging technologies to recommend innovative solutions.About You We're seeking a Senior Engineer with a strong technical foundation, a proactive mindset, and a deep understanding of enterprise networking. You'll be comfortable operating in complex environments, troubleshooting critical issues, and working closely with clients and stakeholders. To be successful in this role, you should have: • Proven experience in a Senior Infrastructure Engineer or similar role within complex IT environments., • Advanced knowledge of Windows Server operating systems and core infrastructure services., • Strong hands-on experience with virtualisation technologies such as VMware or Hyper-V., • Deep expertise in networking, including design, configuration, and troubleshooting of:, • Firewalls (Cisco ASA & Firepower), • Routers and switches (Cisco), • VLANs, VPNs, routing protocols, and network security principles, • Solid experience with cloud platforms, particularly Microsoft Azure, including hybrid network integrations., • Experience implementing and supporting backup and disaster recovery solutions in enterprise environments., • Ability to diagnose and resolve complex network and infrastructure issues under pressure., • Excellent communication skills with the ability to engage effectively with technical and non-technical stakeholders., • Relevant certifications (e.g., Microsoft, Cisco CCNA/CCNP, VMware) are highly desirable. Senior Engineer | Leicester | Hybrid | £50,000-£60,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.