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PLUS 30% bonus accrued each year Working in our Children’s Homes means being a part of a young person’s day to day life. This means being there for the highest highs and lowest lows. As a Registered Manager you will make sure that the home environment can support this by ensuring both your staff and the young people feel secure, safe and motivated. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. This is all made possible because our service is holistic and touches on every aspect of our young people’s developmental needs. From our Psychologists and Occupational Therapists to many other clinical team members who feed into the overall picture we achieve positive outcomes by having the most joined-up service in SEND. By managing the day to day operations in the home and taking ownership of Ofsted requirements you enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. You will actively be involved with new referrals and be safe in the knowledge that you will be providing a home in the UKs leading provider of specialist education and care. We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get: Salary: Base salary of 6-7 bed - £51,331 - £63,553 Bonuses: Bonus of 10% of salary reviewed annually, £2,500 on call bonus (approx. 10 weekends per year) and Attendance allowance £1,400 You also receive a long-term incentive plan – a bonus of 30% of salary accrued each year and paid as a future lump sum Training: A full 4-week induction on our Care Academy Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday Progression: If career development is your thing, most of our regional managers have been promoted from within our group Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance – check out our benefits _ Wellbeing: a host of wellbeing tools and advice including employee assistance Private Health Insurance and Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you’re at work Beautiful working environments with the very best facilities – check out our homes _ A recommend a friend scheme that offers a £1,000 bonus every time Here at Witherslack Group, we celebrate everyone’s differences as that’s what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. We’ll give you the chance to build an exciting career in a fast-growing organisation, where you’re free to achieve your potential. Here’s what we need from you; Experience managing an Ofsted rated Good or Outstanding children’s home A committed and enthusiastic leader with a passion to make a difference Level 5 Diploma qualification in Leadership and Management for Residential Childcare (England) A full UK driving licence which you’ve held for at least 12 months At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way. By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click _ To view our ex-offenders policy please click _. Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH

Gearset's Core product group owns the capabilities that every user relies on: from planning changes through to deploying them into Salesforce. This includes our core deployment product, our new flagship Org Intelligence product, ecosystem coverage for the evolving Salesforce platform, and the experience for individual contributors, admins, developers, and everyone in between. Each product area delivers real value today, and the team is strong. The strategic opportunity is in weaving these capabilities into a cohesive experience, so users feel like they're on one seamless journey from planning a change to landing it safely in production. AI is also opening up exciting opportunities to rethink these workflows, you'd help shape how we use AI thoughtfully to unlock problems that were previously intractable. You won't inherit a roadmap, you'll inherit a problem space that needs sharpening. You'd also be shaping the group's identity, articulating the bigger picture for a talented team who need a leader to bring it all together. Part of the job is working with us to refine the group's scope. We have a strong starting point, but we'd expect the right person to help us refine it. • Take ownership of the Core group's product strategy, diagnosing the problem space and building a clear plan, making real trade offs and not trying to do everything., • Own the commercial success of your group's products. From shaping our positioning and route to market with Product Marketing, to driving adoption and activation with Sales and Customer Success. You'd iterate on how we get products into customers' hands and ensure they deliver real value once they're there., • Report directly to our VP Product and partner closely with the other Group Product Managers and the CPO. Your engineering counterpart is an experienced Dev Manager, and the product managers in the group are strong individual contributors who are ready for someone to help them connect their work to a wider strategy., • Manage, coach and develop a team of product managers. Your success isn't just about what the group ships, it's about the people in your team growing and you actively finding them opportunities to do that., • You'll have diagnosed and implemented a product strategy for the Core group that turns individually valuable products into a cohesive experience, so that users planning, making, and deploying changes feel like they're using one product, not several., • You'll have taken ownership of your group's commercial and product goals. Not just through what you build and how you position it, but by driving change and action across Gearset to achieve them. You'll have keen awareness of how your group is contributing to, or learning from, the overall business performance., • You'll have got your teams working well together, with a clear plan that connects back to the strategy. You're shipping regularly and learning from it., • You'll have developed and coached your product team to be doing their best work., • You'll be someone people look to for how things should be done, living our values and product principles., • Have been in a Group Product Manager, Product Director, or equivalent position for a couple of years or more, with a proven track record of navigating ambiguity and organisational dynamics to create coherence across multiple product areas and taking new products to market., • Are able to conduct deep strategy diagnosis, going broad and deep to get to the crux of the problem and define a crisp strategy. You know what you're not doing, and why., • Have a track record of working hand-in-hand with sales and customer success — you're comfortable owning the commercial strategy and market narrative for your product area, and Sales would trust you in front of a customer's leadership team., • Have an outstanding product sense and genuine empathy for users. JTBD is how you think, not just a framework you use, and you're viewed as an exemplar at this by your colleagues., • Are an exceptional communicator and storyteller who can take complexity and make it simple, compelling, and actionable., • Are experienced in managing teams of 2-4 people, coaching through questions not directives. People who've worked for you say they did their best work under your leadership., • Enjoy talking to users, and have an infectious passion for building products that solve clear user problems in delightful ways., • Experience working in the Salesforce ecosystem, • A background in sales, customer success, or product marketing, • Experience of helping scale a product function by forming a new group, • Some software engineering experience, even if only limited, • Salary is £120k–£155k (depending on experience), • Full time, Monday to Friday with the option of flexible home working (for most of us that looks like a few days a month in the office), • Opportunity to join our Long Term Incentive scheme, • Generous personal development budget of up to £1,500 per year, • Top-end hardware provided, free lunch in the office, • 25 days holiday plus bank holidays (with the option to buy an extra 5 each year), • Company pension (matching up to 5%), Bupa health care, life insurance & critical illness cover, • Discounted gym membership and a range of health and wellness benefits

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose Job Title: Paediatric Healthcare Assistant Location: Carlisle, Cumbria Payrate: £13.50 per hour Hours: Weeknights: Mon - Fri 15:30pm - 20:30pm (25 hours per week) Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK. About Us: Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We strive to provide tailored complex care with a personal touch. Our mission is simple: to empower individuals to lead fulfilling, independent, and dignified lives. Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career development. About the Role: As a Healthcare Assistant at Komplex Care, you’ll be providing care and support to a client, whose individual needs include: • Acquired Brain Injury, • Wolfe Parkinson's White Syndrome, • Underlying Metabolic Disorder, • Previous DVT, • CPAP What We Offer: Here’s the boring, usual stuff: • Pension Scheme for long-term security. Now for the fun stuff: • 24/7 GP access for you, your partner, and children (up to 18) – because health should never be on hold, • Free mental health support for you, your partner, and children (up to 18) – support should be easy to access, • Life insurance – peace of mind when it matters most, • Home life advice line – everyday guidance when life gets tricky, • Career development – helping you grow, • Wellbeing videos and guided meditations – take a breather anytime, • Earn points for staying active – turn healthy habits into real rewards, • Vouchers for Amazon, Tesco, Nike and more – treat yourself or someone you love, • Up to 33% off gym memberships – save money while staying active, • Employee of the Month – be recognised and win a £50 voucher Qualifications: • Level 2 or 3 NVQ/QCF in health care is desirable.

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: Remote - United Kingdom From Home / Beach / Mountain / Cafe / Anywhere! We are a remote-first company with a globally distributed team. You can find your productive zone and work from there. About the Role: Sardine is hiring across EMEA, and technical hiring is a core requirement for how fast we can build. As our Technical Recruiter for EMEA, you'll own full-cycle hiring for engineering, data, ML, and product roles in those regions - from first conversation with a hiring manager to signed offer. This is a build-it role, not a maintain-it one. You'll be shaping how we source and assess technical talent in markets where we're still establishing a presence, and you'll have real influence over process, tooling, and how candidates experience us. What you'll be doing: Manage the full-cycle recruitment process for Technical roles, including Software Engineering, Data Science, Machine Learning and Product across EMEA. Partner with hiring managers to define job requirements, create job descriptions, and develop a clear hiring strategy for each role. Source, screen, and interview candidates through various channels, including job boards, social media, networking, and direct outreach. Provide an exceptional candidate experience, from initial contact through to offer discussion. Drive offer management and ensure a seamless candidate-to-hire process. What you'll need: 5+ years of experience in full-cycle recruitment, with at least 3+ years in a high-growth tech startup environment. Proven experience recruiting technical roles in a B2B SaaS company. Hands-on experience with recruiting in EMEA markets. Strong understanding of recruiting for fast-paced environments with the ability to balance multiple priorities. A passion for data-driven recruiting and a strong comfort with ATS (Ashby preferred), Notion, and reports. Strong communication and interpersonal skills, with the ability to build relationships at all levels of the organization. Experience working with diverse, international teams and understanding the nuances in hiring across different geographies and cultures. High energy, hands-on approach with the ability to thrive in a fast-paced, ever-changing startup environment. A genuine passion for people, talent, and creating a great company culture. Benefits we offer: Generous compensation in cash and equity Early exercise for all options, including pre-vested Work from anywhere: Remote-first Culture Flexible paid time off and Year-end break Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific 4% matching in 401k / RRSP - US and Canada specific MacBook Pro delivered to your door One-time stipend to set up a home office — desk, chair, screen, etc. Monthly meal stipend Monthly social meet-up stipend Annual health and wellness stipend Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our _.

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose Position: Paediatric Nurse Location: Derbyshire, Mickleover Pay rate: £25.30 per hour Shifts: Days & Waking Nights - 12 hour shifts Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK. About Us: Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We strive to provide tailored complex care with a personal touch. Our mission is simple: to empower individuals to lead fulfilling, independent, and dignified lives. Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career development. About the Role: As a Paediatric Nurse at Komplex Care, you’ll be providing care and support to a client, whose individual needs includes: • Pompes Disease, • Complex Respiratory Needs, • Tracheostomy, • Ventilator, • Gastrostomy, • Personal Care, • Medication Administration --- What You’ll Be Doing • Delivering personal, practical, social and emotional care to clients with complex needs in their own homes, • Designing, delivering and reviewing tailored care plans for each individual, • Providing ongoing clinical assessments and support for clients' physical and psychological needs, • Leading and supervising care staff, ensuring high standards of clinical practice and compliance, • Coordinating and communicating effectively with the MDT, families, and external stakeholders, • Delivering specialist clinical training to staff and carers within care packages, • Attending and contributing to clinical governance and management meetings at Head Office, • Promoting and upholding the values of dignity, respect, and independence in every interaction --- What We’re Looking For • Registered Paediatric Nurse (NMC) with up-to-date PIN, • Experience in complex care, specifically respiratory (training provided), • Strong leadership, mentoring, and clinical teaching skills, • Excellent communication and interpersonal abilities, • Understanding of safeguarding, risk assessment, and care planning, • IT literacy (Microsoft Office & care database systems), • A full UK driving licence and willingness to travel Desirable Skills & Qualifications • Mentoring qualification, • Experience in community nursing or working with MDTs, • Familiarity with clinical governance frameworks and audit processes --- What We Offer: Here’s the boring, usual stuff: • Pension Scheme for long-term security. Now for the fun stuff: • 24/7 GP access for you, your partner, and children (up to 18) – because health should never be on hold, • Free mental health support for you, your partner, and children (up to 18) – support should be easy to access, • Life insurance – peace of mind when it matters most, • Home life advice line – everyday guidance when life gets tricky, • Career development – helping you grow, • Wellbeing videos and guided meditations – take a breather anytime, • Earn points for staying active – turn healthy habits into real rewards, • Vouchers for Amazon, Tesco, Nike and more – treat yourself or someone you love, • Up to 33% off gym memberships – save money while staying active, • Employee of the Month – be recognised and win a £50 voucher --- Join Us At Komplex Care, we’re proud to make a real difference in people’s lives every day. If you’re ready to take the next step in your nursing career and lead with compassion, professionalism, and clinical excellence, apply now to join a team that puts people first.

Homa is a global mobile game developer and publisher creating games people love. We partner with studios and internally develop games, having launched over 80 titles, reached over 2 billion downloads, and seen our game All in Hole break into the global top-50 grossing charts. These are milestones, not the finish line. With deep expertise in product and technology, we built Homa Lab, our proprietary platform that gives developers the market intelligence, data tools, and game tech, with AI built-in, to find product–market fit fast and scale mass-market games into lasting experiences players enjoy for years. This is our flywheel: Homa Lab helps studios spot the right ideas early, turn them into games quickly, and reach millions of players. Every launch brings back data and insights that fuel the next hit, making each turn of the loop faster, smarter, and more likely to win. AI supercharges this process, running through everything we do, from everyday tasks to our guiding principles. What powers the loop is talent density. 220+ people from 30+ nationalities, bringing expertise from the world’s best studios and companies. We uphold ambition, curiosity, humility, and focus, and deliver with speed, excellence, and candor. Since the start, we’ve raised $165M from Headline, Northzone, Eurazeo, Bpifrance, and the founders of King, Sorare, and Spotify, people who’ve built and backed the games and platforms we admire, now supporting our drive to create the next ones. At Homa, we are building the next billion-player experiences from the ground up and shaping the future of entertainment. As a Lead Systems Designer, you’ll play a key role in shaping the core gameplay systems of our upcoming RPG title. You will report directly to the Design Director and partner closely with Product, Engineering, Analytics, and UX to drive long-term engagement, deliver meaningful player choices, and define how Homa grows this new experience. Your main responsibilities will include: • Designing and owning core progression systems (characters, skills, gear, upgrades) – ensuring depth, clarity, and long-term player investment., • Creating engaging combat systems and gameplay loops that feel satisfying, strategic, and replayable., • Designing and balancing game economies, reward structures, and resource flows to support healthy progression and retention., • Evaluating system performance with Product and Analytics, iterating based on KPIs, data insights, and player feedback., • Writing and maintaining clear design documentation, feature specifications, and implementation guidelines to support smooth execution., • Partnering with Engineering and UX to prototype, validate, and refine gameplay features., • Supporting live operations with scalable systems and content-driven retention mechanics., • Mentoring junior designers and contributing to design best practices and team growth. This is a great opportunity to own system-level design, shape a new RPG experience from the ground up, drive impact at scale, and collaborate with a highly talented team and studio built from experts coming from top gaming companies. We are looking for someone with proven expertise in systems design for midcore or RPG games, and the humility, curiosity, and drive to make an impact fast. You’re a great fit if you have: • 4–6 years of experience in Game Design, with a strong focus on systems design., • Experience shipping or working on midcore or RPG titles, preferably free-to-play., • Expertise in progression, combat systems, or economy balancing, with a deep understanding of how these systems interact., • Understanding of F2P design principles, player retention loops, and live game systems., • Strong analytical mindset, with experience using game KPIs to guide design decisions., • Ability to own system-level features end-to-end, collaborating cross-functionally to drive impact., • Excellent documentation, problem-solving, and communication skills., • Passion for RPGs and crafting meaningful, long-lasting player experiences. Even if you don’t check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we’re more interested in your potential and passion than a perfect match to our checklist. At Homa, we prioritise talent, energy, and determination over traditional credentials. We’re building a global community of brilliant, driven people who think boldly, act with pragmatism, move fast, and push boundaries. We believe true innovation comes from diverse perspectives, deep collaboration, and curiosity without limits. Our culture is grounded in four core values: • Humility: We recognise that we are always learning, we can always improve and grow - we stay grounded in a clear view of ourselves., • Curiosity: We continuously seek the “why” behind the “what” - we explore with purpose and practicality., • Focus: Our curiosity takes us deeper, not wider - we obsess over the details and let pragmatism guide our attention., • Ambition: We strive for the best - we don’t settle for “good enough,” - we use common sense to reach higher. Building great games starts with building a great place to work. Here’s what you can expect: • 🏥 Comprehensive Benefits: Depending on your location, you’ll enjoy a range of perks such as insurance, meal vouchers, public transport, gym memberships, and more., • 🏢 Paris HQ Access: Enjoy a desk at our private office in a well-located WeWork building that will give you access to WeWork perks like rooftop view and designed coworking spaces., • 🌍 Coworking Access: You will have access to WeWork spaces throughout Europe, along with all their perks and professional office environments., • 🌐 Global Team: Collaborate in English with top-tier talent from 35+ countries, spanning Europe, the UK, the US, and more. Diversity fuels our creativity and innovation., • ✈️ Team Gatherings: We value time together beyond the screen. Join us for occasional team gatherings, off-site retreats (Workations as we name them) to connect, recharge, and celebrate., • 📈 Performance Reviews: We’re committed to your growth. Every six months, we reflect on your progress, recognize your achievements, and align on clear development goals., • 💻 Equipment Support: From day one, we’ll provide everything you need to do your best work, including a home office setup allowance if you're working remotely. Our HQ in Paris is a vibrant hub of creativity, collaboration, and connection. From rooftop lunches and coffee chats to after-work apéros and community events, we’ve designed a space people genuinely enjoy - all within a cozy WeWork filled with good energy (and snacks). We also have incredible team members across Europe - from Spain and Turkey to Germany, North Macedonia, Poland, the UK, and more. Whether you’re working from a sunny WeWork in Barcelona or your home setup in Warsaw, you’re fully part of our culture. To keep collaboration smooth, we primarily hire within European time zones (UTC to UTC+3). If you're based there - or planning to be - we’d love to hear from you! Please note: this is one remote position open to multiple countries, not multiple openings.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Job Description: Trainee Sales Advisor Location: Brighouse Salary: £26,500 Basic + Uncapped Commission (£50k–£60k OTE) Hours: Mon–Fri (No Weekends | Early Friday Finish) Ready to trade the "daily grind" for a genuine career? Are you great with people, tired of working weekends, and feeling like your current paycheck doesn't match your effort? Cowell Recruitment is partnered with a multi-award-winning broker in Brighouse looking for the next generation of Sales superstars. You don't need a background in finance or a history in sales—we are looking for personality, resilience, and a hunger to earn. Through fully-funded training, we will help you transition from a Trainee into a Qualified Protection Advisor, giving you a professional qualification and a massive boost to your earning potential. Why join the team? • The Money: A solid £26,500 k base with a realistic OTE of £50k–£60k. Commission is uncapped—if you work hard, you get paid., • The Leads: Forget "cold calling into the void." 50% of your leads are provided, meaning you’re talking to people who actually want to hear from you., • The Balance: No weekends, no bank holidays, and we head home at 4:30 PM every Friday., • The Vibe: Modern office, casual dress code, and a team that actually supports one another. The Role: What you’ll be doing Based in our vibrant Brighouse hub, you’ll be the first point of contact for customers looking to protect their family’s future. • Consulting: Talking to clients to understand their needs and explaining how Life Insurance can help., • Managing: Keeping track of your pipeline and following up on warm leads., • Learning: Studying for industry-recognised certifications (fully funded) to become a regulated expert. Your Schedule (Designed for Performance) We put the work in early so we can enjoy the weekend sooner: • Mon–Wed: 09:30 – 19:00, • Thursday: 09:30 – 18:00, • Friday: 09:30 – 16:30 (Early Finish!) What we’re looking for You don’t need a fancy CV; you just need the right attitude: • Resilience: You see a "no" as just one step closer to a "yes.", • Communication: You’re a "people person" who finds it easy to build rapport over the phone., • Ambition: You want to earn more than just a basic salary and are eager to build a long-term career., • Compliance: You must be able to pass a standard DBS and Credit Check (standard for Financial Services). Important: Candidates must possess the permanent Right to Work in the UK. We are unable to offer visa sponsorship for this role.Ready to change your life? If you’re driven, professional, and ready to earn what you’re truly worth, we want to hear from you. Apply today with your CV for an immediate review. PLEASE NOTE: To be considered for this role, you must be living within 30 minutes commute of work location. Cowell Recruitment is an equal opportunity recruitment agency. E&OE. Applicants must have the right to work (RTW) full time in the UK. Job Type: Full-time