Assistant Property Manager, Residential
hace 2 días
Greenwich
Job ID 2026-3205 Job Locations US-CT-Greenwich Department Residential Property Management The Assistant Property Manager (APM) plays a critical role in supporting the overall success of the property by focusing on resident relations, delinquency management, and team supervision. This position is responsible for fostering positive resident experiences, ensuring timely rent collections, and maintaining accurate financial records. The APM directly supervises the Resident Services Coordinator, who manages resident-facing customer service, and the Vendor Coordinator, who oversees daily vendor traffic and service coordination. In the absence of the Property Manager, the APM assumes full responsibility for property operations and ensures that all objectives are met in alignment with company standards. Resident Relations & Delinquency Management Serve as the primary point of contact for resident concerns, ensuring prompt and professional resolution. • Monitor and manage delinquency daily, including delivery of notices (e.g., 3-Day, Notice to Cure, Eviction)., • Collaborate with the RAC team to ensure accurate posting of rent, fees, and deposits., • Maintain up-to-date records of rent collections, payment plans, and resident communications., • Conduct unit walks and occupancy checks for delinquent accounts., • Review and validate Conservice utility reports and lease charge reports prior to posting., • Supervise and support the Resident Services Coordinator, ensuring consistent, high-quality resident service and communication., • Oversee the Vendor Coordinator, ensuring efficient scheduling, vendor compliance, and timely invoice processing., • Ensure compliance with all company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws., • Assist in maintaining accurate records for move-ins/outs, application status, traffic activity, and leasing metrics., • Support leasing efforts as needed, including showing units and closing prospects., • Maintain awareness of market trends and contribute ideas to improve resident satisfaction and property performance., • Process purchase orders and invoices in coordination with maintenance and office teams., • Monitor budget variance reports and assist with reclasses and accruals as needed. Provide coverage as needed. In the absence of the Property Manager, the APM assumes full responsibility for property operations and ensures that all objectives are met in alignment with company standards. • Perform duties of a Leasing Consultant when property size requires., • Execute any additional tasks assigned by the Property Manager or Regional Manager., • Bachelor's degree preferred., • Prior leasing and/or property management experience preferred., • Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations., • Excellent attendance is a requirement of the position., • Excellent customer service., • Positive attitude and highest level of professionalism., • Work a varied schedule including weekends and holidays as required., • Proficiency in Microsoft Office Suite including Word, Excel & Outlook., • Experience using YARDI preferred., • Health Insurance, • Dental Insurance, • Vision Insurance, • Life & Disability Insurance, • Health Savings Account (HSA) & Flexible Spending Plans (FSA), • 401(k) Plan with Employer Match, • Holidays, Vacation & Sick Time, • Parental Leave, • Tuition Assistance, • Matching Gift Program RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values: • Integrity at Our Core., • Perform Passionately and Effectively., • Inspired Thinking., • Like We Own It., • Power of We., • Mutual Respect. Visit our website to learn more about what makes The RMR Group a rewarding place to build a career. Follow RMR on LinkedIn and Instagram @thermrgroup. The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.