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Job Description POSITION: HPN - Landside Operations Agent REPORTS TO: Landside Operations Supervisor LOCATION: White Plains, New York AIRPORT: Westchester County Airport - HPN Summary The Landside Operations Agent will provide airport stakeholders with an exceptional level of customer service. Under the direction of the Landside Operations Supervisor they will assist with the movement of all customers throughout the passenger terminal. This person is integral to the airport’s operation and will monitor and report all conditions to ensure that a safe and secure environment is maintained. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are a representation of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The successful candidate will also possess the ability to positively interact in a team environment, possess strong customer service skills and demonstrate exceptional verbal communication. • Perform regular security inspections of airport facilities to include the passenger terminal pre-security, sterile, secure areas and report any irregularities to the supervisor on duty., • Perform the parking area safety and availability check and complete the periodic report., • Support landside emergency responses under the direction of the supervisor on duty., • Identify and report operational, safety and security concerns to the supervisor on duty., • Issue visitor badges and escort contractors, vendors per the Airport’s Security Program., • Assist the supervisor to ensure the safe and secure movement of all customers throughout the passenger terminal., • Answer and screen telephone calls to the main airport information line and direct the inquiry to the appropriate department or agency., • Assist and ensure compliance with all TSA and FAA regulations., • Inspect landside roadways, walkways and parking lots and report any discrepancies to the supervisor on duty., • Support contractor in the removal of all snow and ice from roadways, walkways and parking lots., • Perform traffic enforcement outside of passenger terminal to ensure compliance with the Airport’s Security Program., • Respond to general passenger inquires in real time., • Other duties as assigned. SKILLS AND QUALIFICATIONS: • The preferred candidate will have one year of aviation related customer service experience., • High school diploma or equivalency required., • Possession of a valid driver’s license suitable for operation of all administration airport vehicles. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle to feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee is occasional required to sit. The employee must be capable of lifting or moving 50 pounds. Specific vision abilities required by this job include vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Avports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. EEO DFWP I hereby acknowledge that I have received and read this Job Description and understand that I should consult the Human Resources Department or management regarding any questions about this position or duties reflected above. Signature: Date:

Job DescriptionSUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES: • Check in passengers and baggage using Cape Air’s passenger service system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Meet and marshal aircraft• Fueling Cape Air aircraft, if applicable to station operations• Load and unload passengers and their baggage• Escort passengers out to the aircraft• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit