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Job Description Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office "Acceptance" Agent at our Austin-Bergstrom International Airport (AUB) location in Austin, TX. The Office “Acceptance” Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as responsible for retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us! Job responsibilities: • Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager., • Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure., • Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests., • Monitor multiple email accounts and respond to customer inquiries., • Provide customers with information concerning the status of their shipments., • Reconcile Master and House air waybills, as applicable against ACE Customs systems., • Handle, prepare, and manifest export flights for multiple carriers/cities., • Data capture Export consignments., • Verify booking details and request corrections where applicable., • Prepare transfer manifests and notify accordingly for multiple carriers/cities., • Transmit Customs for numerous airlines., • Send arrival notices for international inbound shipments to multiple carriers/cities., • Work independently and with a team to solve problems., • High school diploma or GED required., • Must be able to obtain a valid airport SIDA badge., • Must be at least 18 years of age., • Must have a valid and unexpired US Driver’s license., • Must be able to lift up to 70 lbs., • Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs., • Must be able to clearly understand and communicate in English when performing essential job functions., • Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens., • Be available to work varied shifts, including nights, weekends, and holidays., • Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines. Benefits Offered: • Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc., • Paid Time Off and Sick Time, • Paid Parental Leave, • 401(k) Retirement Plan and Roth after 6 months, company match after 1 year, • Life Insurance, • Tuition Scholarship Program, • Company Emergency Loan Program, • Earned Wage Access - offered through Tapcheck, • Tuition Reimbursement

Job DescriptionDescription: The Hilton Austin Airport is looking for a talented Front Office Supervisor to join our leadership team. The role is an ideal one for someone looking to step up from a Guest Service Agent position and gain experience in a Hilton full-service hotel. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. What You'll Do: The Supervisor will assist the Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards to ensure total guest satisfaction. You will supervise the front desk and valet staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus. What You'll Receive: • This position will pay $20.00 per hour to start, with scheduled annual increases., • Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available., • Paid time off is provided, including vacation, sick days, and holidays., • Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.Requirements:, • Minimum of 2 years of front desk or hospitality-related customer service experience is strongly preferred., • Excellent verbal and written communication skills., • Strong organizational skills and attention to detail., • Ability to work a flexible schedule, including days, evenings, weekends, and holidays., • Professional appearance and demeanor., • Ability to remain calm and professional under pressure.

Job Description Customer Service Agent This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required. Essential Duties and Responsibilities: • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats, • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements, • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate, • Ensures FAA, Airline, and airport regulations are followed, • Enforces safety/security measures and protects sensitive zones, • Assists Customers with special needs, i.e., Customers who need assistance in boarding, • Brings Wheelchair passengers from ticket counter to gates and gates to baggage service, • Excellent communication skills, • Able to read and write English; bilingual skills a plus, • Ability to work efficiently under time constraints, • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays, • Must be well groomed and physically fit, • Completely clean and search an aircraft, • Other duties as assigned, • MUST HAVE VALID DRIVER'S LICENSE, • Must pass a ten (10) year background check and pre-employment drug test, • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Job DescriptionDescription: The Hilton Austin Airport is a recently renovated, full-service hotel located in the historic Air Force command building on airport property. As Austin’s gateway hotel, we pride ourselves on delivering exceptional hospitality in a unique setting. Managed by Prospera Hospitality, a forward-thinking hotel and restaurant management company, we are committed to sustainability and innovation in the hospitality industry. We are seeking a friendly, detail-oriented, and reliable individual to join our team as a Full-Time Front Desk Agent. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus. Requirements: • Warmly greet and check guests in and out efficiently using the PEP property management system., • Manage and process guest reservations, modifications, and cancellations accurately within the PEP system., • Handle all financial transactions, including processing payments, verifying credit cards, and ensuring accurate end-of-shift cash/credit balancing., • Answer phone calls, route them appropriately, and provide information about the hotel, services, and local attractions., • Act as the main point of contact for guests, promptly and professionally addressing all inquiries, requests, and complaints to ensure a positive stay., • Maintain an organized and clean front desk and lobby area., • Collaborate effectively with housekeeping, maintenance, and other departments to ensure smooth operations., • Record pertinent guest information, issues, and shift activities in the logbook for review by management., • Adhere to all hotel policies, brand standards, and security procedures. What You'll Receive: • This position will pay $18.00 per hour to start, with scheduled annual increases., • Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available., • Paid time off is provided, including vacation, sick days, and holidays., • Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world. Qualifications: • High school diploma or equivalent., • Minimum of 6 months of front desk or hospitality-related customer service experience is strongly preferred., • Excellent verbal and written communication skills., • Strong organizational skills and attention to detail., • Ability to work a flexible schedule, including days, evenings, weekends, and holidays., • Professional appearance and demeanor., • Ability to remain calm and professional under pressure. Physical Requirements • Ability to stand/walk for extended periods., • Lift up to 30 lbs., • Smile and engage with guests consistently. Why Join Us? • Be part of a unique hotel experience in a historic setting., • Work with a team that values sustainability, teamwork, and guest satisfaction., • Opportunities for growth within Prospera Hospitality’s network of properties. Ready to bring your energy and hospitality skills to our front office? Apply today and become part of the Hilton Austin Airport team!