Veterinary Practice Director
hace 2 días
New York
Summary Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We have. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. Who we are ASPCA's Community Medicine team offers accessible veterinary care across underserved communities. We support pet owners and animals through stationary and mobile veterinary clinics, subsidizing care to improve quality and access. What you'll do Oversee a fast-paced non-profit Community Veterinary Clinic (CVC). Lead a high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC's impact. Where and When You'll Work • This is typically a Monday – Friday, 8 hour schedule with flexibility to work beyond the scheduled work day to respond to issues that arise outside normal business hours., • This is an on-site position based at the Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the greater metro area is required based on operational need., • Occasional travel outside the greater metro area (5% or less) may be required. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is $117,500 – $125,500 annually. Benefits • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage, as well as employer-paid life and long-term disability insurance., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, company paid holidays, and 1 week of paid personal time., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more. For more information on our benefits offerings, visit our website. Responsibilities People Leadership • Lead a team of managers working together to optimize clinic operations: client experience, nursing/medical support, and veterinary medicine., • Oversee daily clinic operations to ensure efficient workflows and high-quality service., • Support a culture of kindness, respect, belonging, high performance and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun., • Partner with the Regional Management Team to provide clear and seamless leadership for the clinic management team – they will report to you (solid-line) for non-medical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on concerns related to veterinary medicine., • Oversee smooth and efficient operational flow in high volume surgery and appointments to optimize the clinic's impact for animals & achieve goals., • Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency., • Ensure clinic staff are scheduled to enable smooth operations and maximum impact., • Recruit and hire staff in partnership with the Talent Acquisition Partner., • Ensure new hires receive high-quality onboarding, training and feedback to set them up for success in their CM career., • Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard and empowered to give input., • Develop next generation of high-performing leaders by engaging in career conversations, connecting staff members to professional development opportunities., • Communicate effectively with the Regional Management Team to execute the department's strategy and fulfill our mission., • Be a consistent and visible presence "on the floor" to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA's mission. Planning, Execution & Administration • Model and deliver superior client experience and patient care for every client, every animal, every day; create routines and follow best practices in CM's Standard Operating Procedures to maintain smooth, consistent, top-quality operations., • Create and execute plans to meet or exceed clinic impact goals., • Apply mission-driven leadership within a high-quality, high volume non-profit veterinary practice to achieve impact and continuously improve to meet or exceed productivity goals., • Problem-solve; seek out root causes and course-correct to overcome obstacles., • Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention., • Monitor inclement weather and emergency events that may impact CVC operations; partner with Regional Management team to prepare and execute plans to prioritize safety for people and patients in our care., • Ensure Fear Free certifications are obtained by all staff and gentle animal handling is practiced consistently with patients in care to minimize fear, anxiety and stress., • Oversee financial & administrative health of the CVC, including cash management, expense management, payroll, data integrity and operational efficiency., • Ensure staff adhere to all time and attendance guidelines & California labor laws regarding time tracking, overtime, rest and meal breaks., • Collaborate with internal ASPCA partners such as LA Feline Programs, Client & Member Support, Government Relations to support organizational priorities., • Supervise security and custodial contractors working at the CVC to ensure a safe, secure and squeaky-clean environment., • Coordinate timely repairs and maintenance with Facilities team., • Work effectively with inter-agency partners – generally animal welfare groups, rescuers or municipal animal services agencies – to achieve ASPCA priorities in the region., • Represent the ASPCA and CM's work to external partners as needed, including facility tours, media appearances or donor events. Qualifications • Highly motivated self-starter capable of providing leadership and support to a large and complex operation., • Strong written and verbal communication skills; ability to synthesize complex information and communicate effectively with clients and colleagues., • Proven history of building and maintaining positive and productive relationships with internal and external stakeholders., • Excellent time management skills with the ability to respond to shifting priorities., • Proficient technology skills including Microsoft office and ability to use electronic medical records system, online calendar and email., • Experience leading and coaching people managers to be effective leaders., • Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations., • Fear Free shelter certification is required within 60 days of hire., • Ability to exemplify ASPCA's core values and behavioral competencies. Education and Work Experience • Bachelor's degree or equivalent work experience, required., • Minimum of 5 years of combined professional work experience in public-facing services industries, required., • Minimum of 3 years managing in a veterinary clinic environment strongly preferred; experience working within a veterinary clinic environment a plus., • Minimum of 5 years managing direct reports, required., • Minimum of 3 years managing managers/supervisors strongly preferred., • Budgeting and managing operating expenses experience preferred. Language • English (required), • Bilingual (fluent in Spanish or other language a plus) Our EEO Policy The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Candidates residing in Colorado, Oregon, Indiana, Illinois, Maine, Massachusetts, Philadelphia, Los Angeles, New York City, and San Francisco should click here for additional information about general candidate notices. #J-18808-Ljbffr