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Job Description Position: Adoption Counselor Department: Placement Reports To: Adoptions Supervisor Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Adoption Counselor position assists with counseling the public about potential pets for adoption, reviewing adoption applications submitted by the public based on written guidelines, receiving adoption fees, and updating the software system with information necessary to complete the adoption process. This position is also responsible for informing clients about the various adoptions programs with the goal of long term adoption matches. The Adoption Counselor is expected to get to know the animals in our care, help with adoption events, and have a basic understanding of veterinary knowledge and common shelter issues. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Adoption Counseling and Customer Service: • Guide adopters through the application process, use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes., • Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, future medical care, and other pertinent information., • Compassionately, educate adopters and the public about responsible pet ownership, including housetraining, veterinary care, and preventive health., • Support clinic with vaccination and medical care when needed to prepare a pet for departure and to save the lives of animals., • Conduct meet and greets with dogs, cats and other animals., • Take responsibility to assist during high-traffic times, staff shortages, or special events to ensure smooth front desk and adoption operations. Administrative and Record-Keeping: • Process adoption paperwork, including contracts, adoption fees, and payment documentation., • Prepare and organize paperwork for adoption, ensuring it is complete and signed by adopters., • Exhibit exceptional stewardship by accurately handling and processing adoption fees and completing cash box closing for the adoption cash box. General Responsibilities: • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Welcome visitors with a friendly and professional demeanor., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Care Manager Department: Animal Care Reports To: Senior Director of Operations Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Animal Care Manager is responsible for ensuring the humane treatment of animals in our care and supervising the intake and animal care staff. The Animal Care Manager will facilitate collaboration among departments and maintain adherence to Standard Operating Procedures (SOPs) to promote the welfare of all animals in our care. This role requires strong leadership skills, a passion for animal welfare, and the ability to manage a team effectively. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Ensures humane animal handling according to established safety policies and procedures., • Oversees the operation of the Play Group program., • Works in cooperation with the Clinic Manager to initiate medical exams for shelter animals., • Ensure team provides excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal, looking for their lost pet, or bringing an animal to the shelter for housing., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Work within budget guidelines when ordering supplies and hiring staff., • Manages supply inventory to include ordering, receiving and distribution., • Take responsibility to conduct department meetings to ensure all staff are up-to-date on shelter and LifeLine information, announcements, and changes., • Coordinate shelter maintenance problems with appropriate County personnel., • Properly maintain drug logs., • Monitor and evaluate job performance of animal care and intake staff., • Coordinate performance evaluation and discipline actions for the animal care staff., • Explain and interpret a vast array of information and verify that staff comprehends instructions given whether written or verbal., • Be able to look at situations from the perspective of another., • Make decisions and take appropriate actions calmly in emergency and life threatening situations., • Determine when emergency medical care is needed and administer basic first aid when needed., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Maintain a good working relationship with Animal Enforcement., • Develop and manage programs to further LifeLine’s mission to save lives., • Promote a positive team culture based on LifeLine’s Core Values., • In conjunction with the Volunteer Services Director, oversee and support the volunteers who aid the animal care teams., • Work closely with the Client Services and Volunteer Director in addressing client/volunteer concerns and facilitating resolutions., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Attend managerial meetings and events as needed., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Advanced knowledge of animal behavior, habits, and husbandry., • Advanced animal handling skills for large and small animals., • Considerable knowledge of animal welfare programs., • Ability to prepare and maintain routine work records and reports., • Proven ability to effectively supervise the work of assigned subordinates., • Certified in humane euthanasia., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Must possess excellent written and verbal communication skills., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Two or more years of leadership experience. A minimum of 1 year experience in shelter or kennel management in an animal shelter that impounds a minimum of 4000 animals a year is required. Two or more years’ experience in animal related field, animal sheltering, or animal care preferred. Fear Free Sheltering Preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Shelter Veterinary Assistant Department: Shelter Medicine Reports To: Clinic Supervisor Location: DeKalb County Animal Services 3280 Chamblee Dunwoody Rd Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position is responsible for assisting the veterinarian by performing health checks, surgery, and providing medications for animal Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Provide excellent customer service to all clients and visitors., • Greet clients and their pets. Gather medical history and information prior to examination and treatment., • Compassionately communicate discharge instructions and information to pet owners and answer questions to ensure that owners have all information needed to care for their pet., • Examine animals for diseases, parasites, injuries and other afflictions., • Assist the veterinarian with diagnostic exams and medical procedures to help drive LifeLine’s mission to save lives., • Collect blood, urine, and stool samples as needed., • Prepare animals for surgery. Monitor health during surgery and recovery., • Under Veterinary supervision, administer vaccinations and medications for animals in the clinic and kennel., • Courageously perform basic first aid on injured animals., • Be an exceptional steward by maintaining cleanliness and orderliness of medication and medical equipment., • Clean instruments and surfaces. Wrap packs., • Take responsibility to clean recovery and other cages in the clinic area. Clean crates if needed., • Data entry of medical information, procedures, and notes., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the clinic teams., • Conduct efficient operations and exceptional customer service to all visitors, while respecting, embracing, and celebrating the diversity of individuals., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses and options for treatment., • Ability to administer vaccinations and medications., • Ability to learn animal management software systems and accurately enter information into the software system., • Must be able to work some nights and weekends based on shelter needs., • Must pass a background check., • Must have a means of travel that ensures prompt arrival for work shifts. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in veterinary assistant/technician role preferred. Certification in euthanasia may be required. Valid, Georgia Drivers license may be required. Registered Veterinary Technician a plus. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Community Support Coordinator Department: Community Support Reports To: Community Support Manager Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Community Support Coordinator serves as a frontline resource for pet owners, providing guidance, referrals, and support with the goal of keeping pets with the families who love them. The ideal candidate is empathetic, organized, and passionate about animal welfare. In addition to managing direct communication with pet owners and assisting with key operational tasks, this role has the potential to grow into a more community-centered outreach position—engaging with local partners, organizing events, and helping expand LifeLine’s impact throughout the community. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Manage all correspondence with pet owners seeking resources and services through in-person interactions, phone calls, emails, and form submissions., • Provide compassionate counseling to community members facing challenges with pet ownership by offering available resources or referrals to trusted community partners, with the goal of keeping pets with the people who love them whenever possible., • Conduct ongoing research on current and potential resources to ensure pet owners receive accurate and up-to-date information and support., • Take responsibility to maintain detailed and accurate records of all communications and interactions with pet owners to ensure continuity of care and service., • Assist in the administration and daily operations related to the intake of owner-surrendered pets and adoption returns., • Coordinate with the Pets for Life team when necessary to arrange medical care and/or transportation for owned animals., • Courageously support LifeLine’s mission to save lives by maintaining a comprehensive understanding of all shelter operations, programs, and services., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Potential Responsibilities as Capacity Allows: • Monitor community activities and maintain a calendar of events to increase visibility and promote awareness of LifeLine’s mission., • Build community engagement by organizing and participating in special events that support pet owners and reflect LifeLine’s mission and values., • Promote awareness of the organization’s work through community outreach efforts, including hosting fairs, attending neighborhood events, and distributing educational materials., • Develop relationships with local businesses, community leaders, and partners to assess community needs and help mobilize resources to address those needs., • Conduct research on community demographics, trends, and underserved areas to inform outreach strategies and expand LifeLine’s impact., • Take initiative to build and maintain long-term relationships with community stakeholders, identifying opportunities for collaboration and mutual support., • Design and implement community education programs to inform the public about animal welfare, responsible pet ownership, and available resources and benefits., • Create outreach materials and programs aimed at individuals, animal welfare groups, and potential corporate sponsors, with guidance and approval from leadership. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email., • Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets., • Ability to research, understand, and communicate available resources clearly and accurately to the public., • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services., • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals., • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach., • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude., • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems., • Passion for LifeLine’s mission and a desire to make a meaningful impact in the community., • Knowledge of general animal care principles and practices., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Spay & Neuter Clinic Vet Assistant Department: Clinic Reports To: Clinic Manager Location: 3180 Presidential Dr, Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Spay & Neuter Clinic Vet Assistant is responsible for performing a variety of duties concerned with animal health and client education. This position plays a crucial role in preparing animals for surgery, monitoring their recovery, and alerting senior staff to any signs of distress. As a representative of our hospital and nonprofit organization, the Spay & Neuter Clinic Vet Assistant must provide exceptional customer service, maintain positive professional relationships with all team members, and handle all interactions with compassion and a commitment to animal welfare. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Administrative and Operational Responsibilities: • Take responsibility to address any errors found with the clinic schedule to help maintain an even and consistent flow., • Organize the work area and exercise time-management skills to maximize personal efficiency., • Exhibit exceptional stewardship by maintaining cleanliness and orderliness of surgery equipment and clinic. Patient and Surgical Care: • Prep animals for surgery, including but not limited to giving pre-surgical medications, shaving the incision site, intubating patients, and monitoring patients post-surgery., • Save lives by alerting the surgery doctor if a patient is showing any signs of distress post-surgery (breathing issues, difficulty waking up from surgery, allergic reaction to any medication given pre or post-surgery)., • Depending on the day's assignment, prepare all pre-surgical medications, assist in preparing the animal for surgery, and monitor the animal post-surgery. Professional Relations and Communication: • Provide excellent customer service to all clients and visitors., • Recognize non-routine or unusual situations and courageously communicate them to the Clinic Supervisor, Clinic Manager, Clinic Director, and/or Medical Director., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor. Provide fair and impartial treatment to each team mate., • Alert management of any interpersonal problems with the desk staff., • Serve as a representative of the hospital, displaying courtesy, tact, compassion, and a positive attitude in all interactions with clients, patients, and other staff members. General Responsibilities: • Demonstrate initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to show empathy toward clients and treat animals with respect and compassion., • Excellent interpersonal communication skills and a commitment to outstanding client service., • Excellent organizational skills., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of customer service as well as general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses., • Knowledgeable of different types of prevention (heartworm, flea, tick) and is able to assist the client in choosing the appropriate prevention for their pets., • Ability to learn animal management software systems and accurately enter information into the software system., • Ability to accurately manage and record detailed information in medical records and other data-management systems., • Knowledge of spelling and meaning of commonly used veterinary terminology and procedures., • Must be able to work weekends, holidays, and varying shifts based on clinic needs., • Must be available to work one weekend a month for the Vaccine Clinic., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in veterinary assistant/technician role preferred. Certification in euthanasia may be required. Valid, Georgia Drivers license may be required. Registered Veterinary Technician a plus. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May be exposed to bites, scratches, animal waste, and contagious diseases.

Job Description Position: Community Cat Coordinator Department: Community and Client Services Reports To: Community Support Supervisor Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Community Cat Coordinator position involves coordinating cat intake processes and population management across departments, ensuring the well-being of cats and kittens through behavior assessments, enrichment programs, and appropriate placement. It requires strong communication with the public and internal teams, hands-on care for cats (including feral handling), support for diversion efforts, and administrative responsibilities such as reporting, training, and inventory management. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Animal Care and Handling: • Support and assist with cat intakes and diversion, including stray intakes, friendly finders, and owner surrender conversations., • Assess behavior and level new cat intakes. Monitor and document behavior changes., • Skillfully and safely handle fractious and/or feral cats with compassion., • Coordinate with Animal Care Attendants in the movement of animals when needed under guidelines set by management., • Take responsibility to make sure all kennel cards and locations are accurate. Ensure that pictures are clear and kitten photos are updated when appropriate., • Assess eligibility and facilitate SNR surgeries and release of the cats., • Courageously trap and release cats and kittens as needed., • Care for office pets and keep the office clean. Collaboration and Administration: • Coordinate with other departments and facilities as it pertains to new cat intakes and shelter population., • Coordinate with Lifeline transport coordinator on the quick movement and return of SNR cats to their home environment., • Work alongside the Animal Care team to develop, manage, and document cat enrichment programs., • Speak with finders, trappers, owners about the best route for cats and kittens based on their unique situation., • Aid in the development of programs to receive grant funding., • Coordinate with rescue coordinator on rescue placement of cats and kittens., • Coordinate the placement of cats and kittens in the shelter environment to enhance their health and well being and save lives., • Maintain current files in orderly fashion., • Sort and distribute donations., • Exhibit exceptional stewardship when maintaining the cat care and enrichment Inventory., • Work with management and veterinary staff to produce education pamphlets/flyers as needed., • Prepare reports as needed. General Responsibilities: • Support and assist other roles within the shelter when needed., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Excellent oral and written communication skills., • Knowledge of general animal care principles and practices., • Excellent organizational skills., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Demonstrated understanding of Shelter-Neuter-Return (SNR) and Trap-Neuter-Return (TNR) programs, including their implementation and community impact., • Proven experience in safe and humane handling of feral and domestic cats in a shelter or field environment., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs and emergencies., • Must be flexible and prepared to work beyond scheduled time in the event a placement takes longer than normal., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in animal related field preferred. One or more years’ experience of direct experience working with cats in a shelter, rescue, veterinary, or field setting is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Intake Specialist Department: Intake Reports To: Intake Supervisor Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Intake Specialist is responsible for caring for and completing all intake procedures for incoming animals in a timely manner. This position coordinates movement of animals from Intake into the Kennel or Clinic as needed, and verifies database information is accurate. The Intake Specialist ensures daily cleaning of cages and kennels, feeding of animals, and processing animals during intake. Other duties may include medicating animals, assisting owners who are surrendering pets, contacting owners of tagged pets, and assisting in rehabilitation of and transporting animals. This position participates in cross training to provide back up to the Intake Coordinator role which involves collecting records of animals, their situations and offering people other support services in a non-judgmental fashion. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Provide humane care for animals that enter the facility. (Intake, food, water, clean, safe housing)., • Humanely complete intake of all animals that enter the shelter immediately upon arrival, including entering data correctly in animal management software:, • Assess basic animal information: weight, age, gender, • Vaccinating animals, • Deworming animals, • Taking pictures, scanning animals for chips and looking for ID tags, • Drawing blood and performing heartworm and combo tests, • Inserting microchips as needed, • Reading case notes to properly classify animals, • Maintain an understanding of current County ordinances and accurately record case information in shelter software., • Perform consistent physical and behavioral examinations of the animals. Assign behavioral levels to new intakes., • Take responsibility in notifying kennel management or veterinary personnel of animal injury, illness, or animals in distress., • Coordinate shelter moves with the Intake Supervisor and animal care leadership team., • Move animals out of intake holding ASAP., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Report found chips or other forms of identification to the client care team., • Each evening, ensure adequate intake space is available for overnight drop offs., • Properly clean and disinfect dog and cat cages; Maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Complete Friendly Finder intakes ASAP., • Euthanize or assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Provide excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal or looking for their lost pet., • Communicate regularly with other staff to ensure intake operations run smoothly and challenges are promptly addressed., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the intake teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Complete a euthanasia certification course., • Participate in cross training to learn the full range of intake duties, including the customer service and administrative aspects of the department’s responsibilities., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 10 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Knowledge of general animal care principles and practices., • Basic animal medical and behavior knowledge., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must pass a background check., • Must have a means of travel that ensures prompt arrival for work shifts. Education and/or Experience: Minimum of high school diploma or equivalent knowledge and experience. Must be 18 years of age or older One or more years’ experience in animal related field or animal sheltering preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Client Services Coordinator Department: Community and Client Services Reports To: Client Services Supervisor Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Client Services Coordinator plays a vital role in supporting LifeLine Animal Project’s mission by serving as the first point of contact for individuals bringing found animals to the shelter. This position combines compassionate customer service with strong administrative skills to ensure a smooth intake process, support animal reunification efforts, and educate the public on lifesaving programs. The ideal candidate is detail-oriented, calm under pressure, and passionate about animal welfare, working collaboratively with staff and volunteers to provide exceptional care and service to both animals and the community. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Perform all administrative tasks related to the intake of found pets, including scanning for microchips, taking clear and accurate photographs, and maintaining detailed records in the shelter's software system:, • Courageously ask thoughtful and relevant questions to gather as much information as possible from finders, helping to increase the chances of quick reunification or appropriate placement for the animal., • Make every effort to locate contact information or other owner contact information when incoming animals arrive with a source of identification, such as a microchip, rabies tag, or pet ID tag. Complete microchip tracing according to shelter and county protocols during the stray hold., • Promote LifeLine’s mission by educating the public about key programs such as Friendly Finder and Take 48., • Post Found Pet listings on social media platforms and actively search lost and found listings to identify possible matches with animals currently in the shelter., • Accompany pet owners on walk-throughs of the shelter in a thorough, compassionate, and efficient manner to help locate their lost pets., • Conduct administrative and daily operations related to the intake of bite quarantine cases, Foster returns and Return-to-Home cases:, • Process Return-to-Home cases by maintaining accurate documentation and ensuring all relevant protocols are followed consistently., • Ensure any new information gathered by fosters is entered into the shelter software., • Support owners during visits with their pets who are currently in the shelter’s care, providing a calm and reassuring presence., • Review intake records from the previous day to identify any missed opportunities for reunification and follow up as needed., • Support LifeLine’s mission to save lives by maintaining a comprehensive understanding of all shelter operations, programs, and services., • Complete all administrative tasks related to animal licensing in an accurate and timely manner., • Answer incoming phone calls and respond to emails professionally and promptly, including following up on voicemails in a timely fashion., • Work with the Foster department on unscheduled foster returns and collect information surrounding the reason for return to be added in shelter software., • Provide assistance to visitors by offering general information about shelter services and operations., • Take responsibility to notify kennel management or veterinary staff if any animal shows signs of injury, illness, or distress., • Lead by example in demonstrating safe and compassionate animal handling techniques, consistently following shelter safety protocols., • Safely and correctly handle all types of animals, including those under bite quarantine, aggressive animals, and feral cats., • Adhere to disease control, animal health, and sanitation protocols to support LifeLine’s mission to save lives., • Ensure donated items are distributed to their appropriate locations in a timely and responsible manner., • Work collaboratively with shelter staff and volunteers to ensure smooth day-to-day operations and deliver exceptional customer service., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email., • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services., • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals., • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach., • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude., • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems., • Passion for LifeLine’s mission and a desire to make a meaningful impact in the community., • Knowledge of general animal care principles and practices., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Spay & Neuter Clinic Vet Assistant Department: Clinic Reports To: Clinic Manager Location: Community Animal Center 3180 Presidential Drive Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Spay & Neuter Clinic Vet Assistant is responsible for performing a variety of duties concerned with animal health and client education. This position plays a crucial role in preparing animals for surgery, monitoring their recovery, and alerting senior staff to any signs of distress. As a representative of our hospital and nonprofit organization, the Spay & Neuter Clinic Vet Assistant must provide exceptional customer service, maintain positive professional relationships with all team members, and handle all interactions with compassion and a commitment to animal welfare. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Administrative and Operational Responsibilities: • Take responsibility to address any errors found with the clinic schedule to help maintain an even and consistent flow., • Organize the work area and exercise time-management skills to maximize personal efficiency., • Exhibit exceptional stewardship by maintaining cleanliness and orderliness of surgery equipment and clinic. Patient and Surgical Care: • Prep animals for surgery, including but not limited to giving pre-surgical medications, shaving the incision site, intubating patients, and monitoring patients post-surgery., • Save lives by alerting the surgery doctor if a patient is showing any signs of distress post-surgery (breathing issues, difficulty waking up from surgery, allergic reaction to any medication given pre or post-surgery)., • Depending on the day's assignment, prepare all pre-surgical medications, assist in preparing the animal for surgery, and monitor the animal post-surgery. Professional Relations and Communication: • Provide excellent customer service to all clients and visitors., • Recognize non-routine or unusual situations and courageously communicate them to the Clinic Supervisor, Clinic Manager, Clinic Director, and/or Medical Director., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor. Provide fair and impartial treatment to each team mate., • Alert management of any interpersonal problems with the desk staff., • Serve as a representative of the hospital, displaying courtesy, tact, compassion, and a positive attitude in all interactions with clients, patients, and other staff members. General Responsibilities: • Demonstrate initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to show empathy toward clients and treat animals with respect and compassion., • Excellent interpersonal communication skills and a commitment to outstanding client service., • Excellent organizational skills., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of customer service as well as general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses., • Knowledgeable of different types of prevention (heartworm, flea, tick) and is able to assist the client in choosing the appropriate prevention for their pets., • Ability to learn animal management software systems and accurately enter information into the software system., • Ability to accurately manage and record detailed information in medical records and other data-management systems., • Knowledge of spelling and meaning of commonly used veterinary terminology and procedures., • Must be able to work weekends, holidays, and varying shifts based on clinic needs., • Must be available to work one weekend a month for the Vaccine Clinic., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in veterinary assistant/technician role preferred. Certification in euthanasia may be required. Valid, Georgia Drivers license may be required. Registered Veterinary Technician a plus. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May be exposed to bites, scratches, animal waste, and contagious diseases.

Job Description Position: Custodian Department: Animal Care Reports To: Animal Care Supervisor Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position will support overall janitorial services at facility focusing on the laundry/dish area, but also animal holding and outdoor areas. This position will be utilized to improve shelter cleanliness and general appearance. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Perform all laundry functions for the shelter including sorting, washing, drying, folding and store in appropriate location., • Wash/sanitize dishes or any other items used in the shelter and store in appropriate location., • Maintain organization of laundry, food prep, sallyport, barn and assigned storage spaces., • Maintain cleanliness and function of washers, dryers, dishwashers, and others utilities used in the execution of daily functions., • Monitor cleanliness of walls, doors, door handles and other surfaces as assigned., • Service trash receptacles on outside of building including play yards and common areas., • Maintain dumpster area, including trash can storage area located in the employee parking lot., • Alert supervisor when laundry/dish area supplies are low and need to be ordered., • Assist other departments when needed and as assigned by supervisors and managers., • Report any safety hazards to supervisors immediately., • Maintain relevant outdoor areas, including spot cleaning the Sally Port (sweep as needed)., • Support the shelter’s cleanliness and organization by ensuring that walkways, animal areas, and equipment are properly maintained., • Sanitize walls, doors, interior and exterior glass of assigned hallways., • All doors leading into animal holding areas and in between hallways must be free of stains, streaks and feces, and walls are free of blood, dirt, urine or feces., • Mop assigned hallways., • Ensure proper alerts for packages delivered to Sally Port and keep the area tidy and clear of clutter., • Lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Maintain disease control, animal health and sanitation protocols., • Perform all animal care activities in compliance with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs, as directed by shelter veterinarians or behaviorists., • Notify kennel management or veterinary personnel of animals in distress., • Assist in supporting and engaging the volunteers who aid the animal care teams., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working around dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to be around impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must pass background check. Education and/or Experience: Minimum of high school diploma or equivalent knowledge and experience. 18 and older. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Care Specialist Department: Animal Care Reports To: Animal Care Supervisor Location: 1251 Fulton Industrial Blvd SW Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals. The Animal Care Specialist is responsible for the daily care, health, and enrichment of all animals at LifeLine Animal Project’s Fulton County Animal Services. This role ensures that animals receive the highest level of care, providing them with a clean, safe, and enriched environment. Animal Care Specialists collaborate with other teams to ensure the well-being of the animals and prepare them for placement. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Assist with the general care of all animals housed at the shelter and perform a daily walkthrough of animal care., • Maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Perform all animal care activities in compliance with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Administer medications or treatments to animals in assigned kennel section(s) daily as prescribed by Veterinarian., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs; as directed by shelter veterinarians or behaviorists., • Take responsibility in notifying kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Assist with processing animals and maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Provide excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal or looking for their lost pet., • Communicate regularly with other staff to ensure animal care operations run smoothly and challenges are promptly addressed., • Work collaboratively with other departments to ensure a unified approach to the animals' care and well-being., • Provide feedback to supervisors on the needs or preferences of individual animals, helping to facilitate their placement., • Assist in behavioral training or intervention programs as directed by supervising staff or behavior team., • Willingness to work with all animal types and provide backup support to other shelter teams when necessary., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent knowledge and experience. Must be 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Adoption Ambassador Department: Placement / Adoptions Reports To: Adoptions Supervisor Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Adoption Ambassador is responsible for counseling the public about potential pets for adoption, conducting meet and greets with clients and animals, and informing clients on the various adoptions programs with the goal of long term adoption matches. The Adoption Ambassador is also responsible for getting to know the animals in our care, helping with adoption events, and having a basic understanding of veterinary knowledge about common shelter issues. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Adoption Counseling and Customer Service: • Guide adopters through the application process, use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes., • Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, future medical care, and other pertinent information., • Compassionately, educate adopters and the public about responsible pet ownership, including housetraining, veterinary care, and preventive health., • Conduct testing to assess dog behavior and interactions between dogs., • Conduct meet and greets with dogs, cats and other animals., • Take responsibility to assist during high-traffic times, staff shortages, or special events to ensure smooth front desk and adoption operations. General Responsibilities: • Work with the management to implement strategies to boost adoption numbers and participate in community outreach events., • Support saving the lives of animals by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Welcome visitors with a friendly and professional demeanor., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work and visitor area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus, • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Pathways Manager Department: Placement Reports To: Senior Director of Operations Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Pathways Manager proactively identifies needs and placement options to expedite outcome and/or placement options for pets in the shelter. The goal of the position is to decrease the length of stay in shelter for most pets and to triage animals to ensure that kennel stay time is minimized. The Pathways Manager reports to the Senior Director of Operations and will work collaboratively with all teams to get more pets out of the shelter, more quickly. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership: • Coordinate shelter placement rounds and Focus Group., • Set placement priorities for teams., • Compassionately leads weekly Pathways decisions., • Manages internal At-Risk tracking sheet and keeps it up-to-date., • Collaborates with Social Media Coordinator to ensure public At-Risk webpage remains up-to-date., • Supports shelter leadership with euthanasia notification process. General Responsibilities: • Identify next steps for outcome., • Advance LifeLine’s mission to save lives by identifying any animals with behavioral issues or longevity in the shelter, preventing any animals from falling through the cracks across all departments., • Oversee Friendly Finder program and facilitate communications with Friendly Finder fosters and staff to expedite placement pathways., • Develop a simple rubric to help determine priority and steps to ensure all opportunities for a positive outcome are met., • Courageously flag urgent/at risk animals. Record at-risk status and reason for animals in PetPoint., • Identify welfare needs., • Collect data from rounds and other sources to determine needs and placement options., • Connect animals with appropriate staff to make sure needs are met., • Take responsibility to identify and implement technology to improve efficiencies in communication and processes related to efficiency and outcomes., • Exhibit exceptional stewardship by tracking all data related to program challenges and successes., • Prepare and analyze departmental reports, metrics, and performance indicators to track progress and identify areas for improvement., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the pathway teams., • Communicate with volunteers and other stakeholders regarding Pathways decisions to provide clarity and transparency related to outcomes., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with customers, staff, or vendors., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus., • Strong leadership skills with the ability to motivate and develop a team., • Excellent interpersonal and communication skills, both verbal and written., • Demonstrated commitment to animal welfare and advocacy., • Proficiency in using shelter management software and basic computer applications., • Ability to work collaboratively with diverse stakeholders and departments., • Flexible and adaptable to changing priorities and a fast-paced work environment., • Ability to prepare and maintain routine work records and reports., • Proven ability to effectively supervise the work of assigned subordinates., • Basic animal medical and behavior knowledge (preferred)., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Frequent walking and ability to lift 50-80 lbs., • Ability to conduct dog tests both on and off leash., • Able to handle behavior evaluations with dogs and cats., • Comfortable with leash walking dogs up to 110 lbs., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Bachelor's degree preferred. Two or more years of leadership experience. One or more years’ experience in animal related field preferred. Minimum of 2 years of experience in a supervisory or managerial role. Fear Free Sheltering Preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Cat Foster Coordinator Department: Placement Reports To: Foster and Rescue Manager Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Cat Foster Coordinator is responsible for overseeing the shelter foster cat program, including the daily care of kittens housed in the shelter. This role supports the vaccination and basic routine medical care of foster cats, the implementation of the kitten Foster to Adopt (FTA) program, and the general coordination and counseling of fosters caring for shelter cats and kittens. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Customer Service and Administrative Responsibilities: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Maintain the foster module in the shelter database to keep track of foster pets housed outside of the shelter., • Assist the Foster to Adopt (FTA) kitten adoptions by supporting follow up care and related needs up to the point of finalizing the adoption., • Coordinate with adoptions for scheduling surgery for FTA kittens to help advance LifeLine’s mission to save lives., • Work with Veterinary staff to schedule vaccines, surgery, appointments, follow-up appointments, and reschedules as needed., • Take responsibility to Implement programs to enhance cat and kitten adoptions and foster placement., • Courageously collaborate with relevant staff and departments to address specific behavior needs and support cats in foster and to address any issues or concerns that arise., • Prepare reports as needed. Animal Behavior and Care Responsibilities: • Administer dewormer and vaccinations to foster animals per medical protocol., • Monitor the care of kittens in the nursery., • Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques., • Be willing to work flexible hours and be on call if needed for foster emergencies., • Work with Veterinary staff on medical treatment of cats and kittens in foster care., • Compassionately counsel fosters. Answer questions, provide additional training and support as needed. Stay connected to short- and long-term fosters with follow-up phone calls, emails and visits. Maintain connection even when fosters are not housing an animal. General Responsibilities: • Provide back up as needed to other foster roles within the department., • Have a shelter presence to handle onsite foster customer service experiences and assist in tasks relating to cat foster placements such as matchmaking, introductions, behavior and medical consults, and handoffs., • Be an exceptional steward by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Care Lead Department: Animal Care Reports To: Animal Care Supervisor Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Animal Care Lead is responsible for overseeing the day-to-day care and well-being of all animals at LifeLine Animal Project’s Community Animal Center. This position plays a key role in modeling tasks for fellow animal care staff, ensuring that all animals receive high-quality, compassionate care, and that the shelter environment remains clean, safe, and efficient. The Animal Care Lead coordinates with the Animal Care Supervisor and other departments to ensure that all animals are healthy, behaviorally sound, and ready for placement. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Monitor and oversee the daily work activities of the Animal Care staff., • Ensure all staff are properly trained, receive ongoing skill development, and follow proper handling techniques for animals of varying temperaments and medical conditions., • Communicate regularly with the Animal Care Supervisor to provide updates on animal care operations, staffing, and any challenges or concerns., • Provide informal feedback and support to team members, helping them to develop their skills and grow within the organization., • Monitor staff performance, provide feedback, and notify the Animal Care Supervisor with any issues or concerns., • Foster a positive and collaborative working environment for staff, encouraging teamwork, communication, and a shared commitment to animal welfare., • Maintain inventory and report supplies and materials needed in animal care., • Collaborate with management on animal placement while exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal, • Oversee pairing of animals, the placement and updating of kennel cards signage, walk boards signage, and PetPoint database. General Animal Care Responsibilities: • Assist with enrichment activities, toy and food distribution, dog walking and socialization of animals., • Oversee a daily kennel inventory and assist with the daily care of all shelter animals, • Enforce and maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Ensure that all animal care activities comply with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Assist with administering medications or treatments to animals in assigned kennel section(s) daily as prescribed by Veterinarian., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Assist in behavioral training or intervention programs as directed by supervising staff or behavior team., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs, as directed by shelter veterinarians or behaviorists., • Notify kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Coordinate the movement of animals within the shelter, including assisting with transfers as necessary., • Administer medications or treatments as directed by the Animal Care Manager or Veterinarian., • Take responsibility to work with the relevant team to develop and implement enrichment activities that support animals' mental and emotional well-being., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Two or more years’ Animal Welfare experience. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Client Care Coordinator Department: CAC Clinic Reports To: Client Care Supervisor Location: 3180 Presidential Dr, Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. As the Client Care Coordinator at LifeLine Animal Project, you will play a crucial role in welcoming visitors, assisting with inquiries, and supporting our mission to provide compassionate care to people and animals in need. This position requires excellent communication skills, empathy, and a proactive approach to managing administrative tasks and client interactions. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Complete all assigned tasks in a timely manner prioritizing such tasks in order of importance., • Provide excellent customer service to all clients and visitors. Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset when working with clients and visitors., • Maintain sufficient knowledge of the clinics practice management software and address any errors found with the clinic schedule to help maintain an even and consistent flow., • Recognize non-routine or unusual situations and communicates them to the Clinic Supervisor, Clinic Manager, Clinic Director and/or Medical Director., • Take responsibility to exercise time-management skills to maximize personal efficiency., • Provide fair and impartial treatment to each team mate., • Exhibit exceptional stewardship by maintaining a clean and organized reception area, ensuring it reflects our commitment to animal welfare and professionalism., • Adhere to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual., • Demonstrate initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed., • Effectively deal with clients who may be upset over their sick or injured pet as well as being able to professionally and politely explain matters such as payment, scheduling, and other potentially sensitive topics., • Correctly and efficiently count the cash drawer and give correct change and alert management when there are discrepancies in any of the payment reports., • Courageously support LifeLine’s mission to save lives by having comprehensive knowledge of all shelter operations and programs., • Help build a community of animal welfare advocates by supporting and engaging the volunteers at LifeLine Animal Project., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of customer service as well as general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses., • Knowledgeable of different types of prevention (heartworm, flea, tick)., • Ability to learn animal management software systems and accurately enter information into the software system., • Must be available to work one weekend a month for vaccine Clinic., • Must pass a background check., • Must have reliable transportation., • Knowledge of spelling and meaning of commonly used veterinary terminology and procedures., • Ability to complete assigned tasks in the time allotted without direct supervision., • Ability to show empathy toward clients and treat animals with respect and compassion., • Excellent interpersonal communication skills and a commitment to outstanding client service. Education and/or Experience: Minimum of high school diploma or equivalent. At least one year of recent experience in customer service, with increasing responsibilities. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious. May be exposed to bites, scratches, animal waste, and contagious diseases.

Job Description Position: Clinic Supervisor Department: CAC Full Service Clinic Reports To: Clinic Manager Location: 3180 Presidential Dr, Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Clinic Supervisor is responsible for supervising, directing, planning, coordinating, and performing a variety of duties concerned with animal health and client education. The clinic supervisor helps to ensure the quality care of pets and promotes greater efficiency by relieving technicians and veterinarians of technical and administrative work. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership: • The majority of time the clinic supervisor observes and evaluates other technicians and assistants in order to guide and assist them in performing Technicians & Assistants duties, but also performs technician duties themselves., • Educate junior Technicians & Assistants and keep them on task, setting an example for other technicians and assistants., • Make recommendations to the Clinic Manager concerning personnel matters. Discuss disciplinary actions needed with the Clinic Manager and assist with follow-through., • Oversee completion of technician & assistant daily checklists and weekly maintenance logs., • Direct and assist Technicians & Assistants in their performance of a variety of patient-care and hospital-cleaning duties (see Technician & Assistant job description)., • Take responsibility to direct and assist technicians and keep them on task in their performance of technical and client-education duties., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Provide input on employee performance, and perform evaluations of Veterinary Technicians & Assistants., • Mediate interpersonal problems with Technicians & Assistants., • Explain the nature of and basis for hospital personnel policies and procedures to Technicians & Assistants., • Assign tasks in the morning for the Technicians & Assistants to follow, including treatments for hospitalized patients and morning rounds., • Follow hospital policies for reporting lateness or absences., • Enforce and maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives. Organization and Administration: • Organize the work area and exercise time-management skills to maximize personal efficiency., • Ensure that the Technicians & Assistants work in an efficient and well-organized manner., • When not performing technician duties, the clinic supervisor carries out management duties, including special projects, implementation of new ideas and/or procedures and employee management, training, and coaching., • Prioritize projects and completes them in the order of greatest importance, delegating to other technicians & assistants as appropriate. Communication and Collaboration: • Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members., • Recognize non-routine or unusual situations and communicate them to the Clinic Manager, Clinic Director and/or Medical Director, along with recommended solution(s)., • Provide fair and impartial treatment to each employee with regards to coaching., • Ensure efficient operations and exceptional customer service to all visitors, while respecting, embracing, and celebrating the diversity of individuals. General Responsibilities: • Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed., • Maintain technical knowledge of products, especially nutritional products, and uses communication skills to sell products. Educates staff and clients about products and answers questions., • Adhere to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the clinic’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Perform other duties as directed, including Technicians & Assistants duties., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the clinic teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to properly restrain patients., • Knowledge of common cat and dog illnesses and options for treatment., • Ability to administer vaccinations and medications., • Ability to learn animal management software systems and accurately enter information into the software system., • Ability to accurately manage and record detailed information in medical records and other data-management systems., • Knowledge of spelling and meaning of commonly used veterinary terminology and procedures., • Ability to show empathy toward clients and treat animals with respect and compassion., • Excellent interpersonal communication skills and a commitment to outstanding client service., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Two or more years’ recent experience in veterinary practice, with increasing responsibilities. Preferred: One year or more of supervisory or leadership experience. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. Will have to handle dogs and cats that are stray, injured, diseased or vicious. May be exposed to bites, scratches, animal waste, and contagious diseases.

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