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Job Description Position: Client Services Coordinator Department: Community and Client Services Reports To: Client Services Supervisor Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Client Services Coordinator plays a vital role in supporting LifeLine Animal Project’s mission by serving as the first point of contact for individuals bringing found animals to the shelter. This position combines compassionate customer service with strong administrative skills to ensure a smooth intake process, support animal reunification efforts, and educate the public on lifesaving programs. The ideal candidate is detail-oriented, calm under pressure, and passionate about animal welfare, working collaboratively with staff and volunteers to provide exceptional care and service to both animals and the community. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Perform all administrative tasks related to the intake of found pets, including scanning for microchips, taking clear and accurate photographs, and maintaining detailed records in the shelter's software system:, • Courageously ask thoughtful and relevant questions to gather as much information as possible from finders, helping to increase the chances of quick reunification or appropriate placement for the animal., • Make every effort to locate contact information or other owner contact information when incoming animals arrive with a source of identification, such as a microchip, rabies tag, or pet ID tag. Complete microchip tracing according to shelter and county protocols during the stray hold., • Promote LifeLine’s mission by educating the public about key programs such as Friendly Finder and Take 48., • Post Found Pet listings on social media platforms and actively search lost and found listings to identify possible matches with animals currently in the shelter., • Accompany pet owners on walk-throughs of the shelter in a thorough, compassionate, and efficient manner to help locate their lost pets., • Conduct administrative and daily operations related to the intake of bite quarantine cases, Foster returns and Return-to-Home cases:, • Process Return-to-Home cases by maintaining accurate documentation and ensuring all relevant protocols are followed consistently., • Ensure any new information gathered by fosters is entered into the shelter software., • Support owners during visits with their pets who are currently in the shelter’s care, providing a calm and reassuring presence., • Review intake records from the previous day to identify any missed opportunities for reunification and follow up as needed., • Support LifeLine’s mission to save lives by maintaining a comprehensive understanding of all shelter operations, programs, and services., • Complete all administrative tasks related to animal licensing in an accurate and timely manner., • Answer incoming phone calls and respond to emails professionally and promptly, including following up on voicemails in a timely fashion., • Work with the Foster department on unscheduled foster returns and collect information surrounding the reason for return to be added in shelter software., • Provide assistance to visitors by offering general information about shelter services and operations., • Take responsibility to notify kennel management or veterinary staff if any animal shows signs of injury, illness, or distress., • Lead by example in demonstrating safe and compassionate animal handling techniques, consistently following shelter safety protocols., • Safely and correctly handle all types of animals, including those under bite quarantine, aggressive animals, and feral cats., • Adhere to disease control, animal health, and sanitation protocols to support LifeLine’s mission to save lives., • Ensure donated items are distributed to their appropriate locations in a timely and responsible manner., • Work collaboratively with shelter staff and volunteers to ensure smooth day-to-day operations and deliver exceptional customer service., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email., • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services., • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals., • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach., • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude., • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems., • Passion for LifeLine’s mission and a desire to make a meaningful impact in the community., • Knowledge of general animal care principles and practices., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Cat Care Supervisor Department: Animal Care Reports To: Director of Animal Care Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Cat Care Supervisor is responsible for supervising the kennel, training animal care personnel, and ensuring the humane care of all animals impounded at the shelter and other tasks as assigned. This position requires supervising the animal care staff, including the evaluation, growth and development of those being supervised. The Cat Care Supervisor is expected to have a willingness to work with all animals within the shelter’s care, but has a particular focus on supporting the cat care areas. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Instruct Animal Care personnel in proper and humane handling techniques of animals., • Ensure adequate coverage for proper animal care and report issues to management., • Review timesheets and attendance regularly and advise Animal Care Manager of attendance policy violations., • Take responsibility to ensure shelter intake policy is adhered to and assist, as needed., • Conduct regular one-on-one meetings with team members to provide feedback and support professional development., • Make recommendations of disciplinary actions to address employee performance and/or behaviors to the Animal Care Manager., • Work closely with the Animal Care Manager to communicate staff needs, operational challenges, and animal welfare updates., • Oversee the day-to-day activities of the animal care teams, ensuring that tasks such as feeding, cleaning, and animal health checks are completed efficiently and thoroughly., • Ensure accuracy of animal inventory, signage, and animal behavior levels during work shifts., • Assist in troubleshooting and resolving any issues related to animal care, staff assignments, or shelter operations., • Support team with animal placement while exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal., • Collaborate with the Animal Care Manager to identify training needs and opportunities for skill development among staff., • Provide training to new and existing animal care staff to ensure they are well-equipped to care for shelter animals and ensure training hours are recorded within the appropriate database., • Ensure all staff are knowledgeable about animal behavior, enrichment, and medical care., • Oversee a daily kennel inventory and assist with the daily care of all shelter animals., • Ensure staff are administering medications or treatments to animals in assigned kennel section(s) daily as prescribed by Veterinarian., • Enforce and maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Ensure all animal care activities comply with shelter policies and relevant regulations, including those related to health, safety, and animal welfare. General Animal Care Responsibilities: • Euthanize or assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Utilize cat handling knowledge to safely and responsibly care for and maneuver frightened, shy, or under-socialized cats. Implement behavior modification techniques, and foster a positive environment to help scared and under-socialized cats adjust to human interaction, gain confidence, and increase their chances of adoption., • Recognize signs of animal stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure animals are receiving appropriate care, including feeding, exercise, and medical needs, as directed by shelter veterinarians or behaviorists., • Notify kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Assist in behavioral training or intervention programs as directed by supervising staff or behavior team., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Review and report general facility maintenance., • Oversee inventory and maintenance of supplies and materials needed within the department., • Work with staff to identify any concerns regarding animal health or behavior, ensuring prompt action is taken when necessary., • Participate in cross-departmental meetings and initiatives to ensure smooth coordination across the shelter., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. At least one year of leadership experience. Two or more years’ experience in animal related field, animal sheltering, or animal care preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Care Specialist Department: Animal Care Reports To: Animal Care Supervisor Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients, and care for our animals. The Animal Care Specialist is responsible for the daily care, health, and enrichment of all animals at LifeLine Animal Project’s Fulton County Animal Services. This role ensures that animals receive the highest level of care, providing them with a clean, safe, and enriched environment. Animal Care Specialists collaborate with other teams to ensure the well-being of the animals and prepare them for placement. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Assist with the general care of all animals housed at the shelter and perform a daily walkthrough of animal care., • Maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Perform all animal care activities in compliance with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Administer medications or treatments to animals in assigned kennel section(s) daily as prescribed by Veterinarian., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs; as directed by shelter veterinarians or behaviorists., • Take responsibility in notifying kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Assist with processing animals and maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Provide excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal or looking for their lost pet., • Communicate regularly with other staff to ensure animal care operations run smoothly and challenges are promptly addressed., • Work collaboratively with other departments to ensure a unified approach to the animals' care and well-being., • Provide feedback to supervisors on the needs or preferences of individual animals, helping to facilitate their placement., • Assist in behavioral training or intervention programs as directed by supervising staff or behavior team., • Willingness to work with all animal types and provide backup support to other shelter teams when necessary., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent knowledge and experience. Must be 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: HVHQ Spay/Neuter Veterinarian Department: LifeLine Animal Project Clinics Reports To: Medical Director Location: 2533 Sullivan Rd, Atlanta, GA 30337 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. LifeLine Animal Project is looking for a skilled and dedicated HVHQ Spay/Neuter Veterinarian to join our team. In this role, you will focus on performing high-quality, high-volume spay and neuter surgeries, contributing to our mission to reduce pet overpopulation and improve the lives of animals in our community. This position is ideal for veterinarians who have a passion for public health, animal welfare, and want to make a significant impact by performing essential procedures efficiently and safely. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Veterinary Duties: • Perform high-quality, high-volume spay and neuter surgeries on dogs, cats, and other small animals., • Conduct pre-operative evaluations and develop individualized anesthesia plans for each animal in an effort to save lives., • Ensure proper post-operative care, including monitoring recovery and providing necessary pain management with compassion., • Maintain high standards of surgical technique to ensure minimal complications and fast recovery for patients., • Collaborate with clinic staff to ensure smooth workflow, including working with veterinary technicians and support staff to prepare animals for surgery and provide post-op care., • Courageously uphold safety protocols and infection control procedures during all surgeries., • Display exceptional stewardship by documenting surgeries and treatments accurately in medical records., • Educate clients and the public on the importance of spaying/neutering, pet population control, and general pet health., • Assist in providing preventive care and wellness exams for animals in the clinic, when applicable., • Take responsibility to participate in ongoing quality improvement efforts to ensure the safety and efficiency of spay/neuter services. General Responsibilities: • Ensure efficient operations and exceptional customer service to all visitors, while respecting, embracing, and celebrating the diversity of individuals., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the clinic teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Active state veterinary license (or eligibility to obtain)., • Experience performing high-volume spay/neuter surgeries, • Ability to work efficiently under pressure in a high-volume environment., • Strong surgical skills with an emphasis on safety, precision, and minimizing complications., • Excellent communication skills to interact with staff, volunteers, and clients., • Compassionate, animal-centric attitude, with a focus on improving the welfare of pets., • Ability to work collaboratively within a team environment., • Knowledge of infection control practices, anesthesia protocols, and pain management strategies for surgical patients., • Ability to stand for long periods and perform surgeries in a fast-paced environment., • Ability to lift animals (up to 50lbs) and handle them safely., • Comfort with the physical demands of high-volume surgery (up to 30+ surgeries per day)., • Interest in or experience with shelter medicine, public health, and animal welfare (Preferred)., • Experience in high-volume spay/neuter settings or shelters (Preferred). Education and/or Experience: Doctor of Veterinary Medicine (DVM) degree or equivalent from an accredited veterinary college required. Certification or training in high-volume surgery protocols is preferred. The ability to perform a minimum of 30 surgeries per day consistent with ASPCA HQHVSN standards is required. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious. Salary: Salary ranges vary based on experience but generally fall between $110,000 and $145,000 annually.

Job Description Position: Licensed Veterinary Technician (LVT) Department: Shelter Medicine Reports To: Clinic Manager Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. LifeLine Animal Project is seeking compassionate LVT. This challenging role plays a crucial part in the lifesaving efforts of the shelter and revolves around compassionate, detail oriented patient care, surgical prep and recovery, general herd health, veterinary assistance and staff training. This position offers veterinary assistants the unique opportunity to enhance their skills with the common goal of providing excellent lifesaving care. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Communication and Collaboration: • Greet clients and their pets; gather medical history and information prior to examination/treatment., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the clinic teams., • Conduct efficient operations and exceptional customer service to all visitors, while respecting, embracing, and celebrating the diversity of individuals., • Compassionately communicate discharge instructions and ensure owners have the information needed to care for their pet., • Assist in creating training programs for the veterinary assistant team. Clinical Responsibilities: • Courageously perform basic first aid on injured animals., • Assist the veterinarian with diagnostic exams and medical procedures to help drive LifeLine’s mission to save lives., • Collect blood, urine, and stool samples as needed., • Under veterinary supervision, administer vaccinations and medications for animals in the clinic and kennel., • Feed clinic patients and clean cages in the clinic area; clean crates if needed., • Complete data entry of medical information, procedures, and notes., • Examine and prepare animals for surgery., • Take responsibility to prep surgery space/postoperative recovery areas., • Prepare samples for outside laboratory analysis., • Read fecal tests and perform other routine animal diagnostic testing., • Performs IV catheterization., • Performs medically necessary euthanasias., • Initiates emergency procedures as needed., • Clean surgical instruments and prepare new surgical packs. Administrative Responsibilities: • Accurately maintain controlled substance logs., • Maintain accurate medical records on paper and in PetPoint., • Assist doctors in completing medical write ups, prepares medications for said medical write ups, and ensures that all information is entered into PetPoint with accuracy. General Responsibilities: • Be an exceptional steward by maintaining cleanliness and orderliness of medication and medical equipment., • Completes and logs a minimum of 40 hours of training per year as assigned by manager/director., • Perform all duties of the veterinary assistant team., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Must have working knowledge of all medications., • Must be proficient in animal restraint., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work under stressful conditions and work efficiently and effectively under those conditions., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to respond quickly to a variety of medical situations., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Licensed technicians must be graduates of an AVMA accredited training school or program. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Care Lead Department: Animal Care Reports To: Animal Care Supervisor Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Animal Care Lead is responsible for overseeing the day-to-day care and well-being of all animals at LifeLine Animal Project’s Community Animal Center. This position plays a key role in modeling tasks for fellow animal care staff, ensuring that all animals receive high-quality, compassionate care, and that the shelter environment remains clean, safe, and efficient. The Animal Care Lead coordinates with the Animal Care Supervisor and other departments to ensure that all animals are healthy, behaviorally sound, and ready for placement. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Monitor and oversee the daily work activities of the Animal Care staff., • Ensure all staff are properly trained, receive ongoing skill development, and follow proper handling techniques for animals of varying temperaments and medical conditions., • Communicate regularly with the Animal Care Supervisor to provide updates on animal care operations, staffing, and any challenges or concerns., • Provide informal feedback and support to team members, helping them to develop their skills and grow within the organization., • Monitor staff performance, provide feedback, and notify the Animal Care Supervisor with any issues or concerns., • Foster a positive and collaborative working environment for staff, encouraging teamwork, communication, and a shared commitment to animal welfare., • Maintain inventory and report supplies and materials needed in animal care., • Collaborate with management on animal placement while exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal, • Oversee pairing of animals, the placement and updating of kennel cards signage, walk boards signage, and PetPoint database. General Animal Care Responsibilities: • Assist with enrichment activities, toy and food distribution, dog walking and socialization of animals., • Oversee a daily kennel inventory and assist with the daily care of all shelter animals, • Enforce and maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Ensure that all animal care activities comply with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Assist with administering medications or treatments to animals in assigned kennel section(s) daily as prescribed by Veterinarian., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Assist in behavioral training or intervention programs as directed by supervising staff or behavior team., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs, as directed by shelter veterinarians or behaviorists., • Notify kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Coordinate the movement of animals within the shelter, including assisting with transfers as necessary., • Administer medications or treatments as directed by the Animal Care Manager or Veterinarian., • Take responsibility to work with the relevant team to develop and implement enrichment activities that support animals' mental and emotional well-being., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Two or more years’ Animal Welfare experience. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Care Supervisor Department: Animal Care Reports To: Director of Animal Care Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Animal Care Supervisor is responsible for supervising the kennel, training animal care personnel, and ensuring the humane care of all animals impounded at the shelter and other tasks as assigned. This position requires supervising the animal care staff, including the evaluation, growth and development of those being supervised. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Instruct Animal Care personnel in proper and humane handling techniques of animals., • Ensure adequate coverage for proper animal care and report issues to management., • Review timesheets and attendance regularly and advise Animal Care Manager of attendance policy violations., • Take responsibility to ensure shelter intake policy is adhered to and assist, as needed., • Conduct regular one-on-one meetings with team members to provide feedback and support professional development., • Make recommendations of disciplinary actions to address employee performance and/or behaviors to the Animal Care Manager., • Work closely with the Animal Care Manager to communicate staff needs, operational challenges, and animal welfare updates., • Oversee the day-to-day activities of the animal care teams, ensuring that tasks such as feeding, cleaning, and animal health checks are completed efficiently and thoroughly., • Ensure accuracy of animal inventory, signage, and animal behavior levels during work shifts., • Assist in troubleshooting and resolving any issues related to animal care, staff assignments, or shelter operations., • Support team with animal placement while exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal., • Collaborate with the Animal Care Manager to identify training needs and opportunities for skill development among staff., • Provide training to new and existing animal care staff to ensure they are well-equipped to care for shelter animals and ensure training hours are recorded within the appropriate database., • Ensure all staff are knowledgeable about animal behavior, enrichment, and medical care., • Oversee a daily kennel inventory and assist with the daily care of all shelter animals., • Ensure staff are administering medications or treatments to animals in assigned kennel section(s) daily as prescribed by Veterinarian., • Enforce and maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Ensure all animal care activities comply with shelter policies and relevant regulations, including those related to health, safety, and animal welfare. General Animal Care Responsibilities: • Euthanize or assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of animal stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure animals are receiving appropriate care, including feeding, exercise, and medical needs, as directed by shelter veterinarians or behaviorists., • Notify kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Assist in behavioral training or intervention programs as directed by supervising staff or behavior team., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Review and report general facility maintenance., • Oversee inventory and maintenance of supplies and materials needed within the department., • Work with staff to identify any concerns regarding animal health or behavior, ensuring prompt action is taken when necessary., • Participate in cross-departmental meetings and initiatives to ensure smooth coordination across the shelter., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Willingness to participate in cross training with other departments., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. At least one year of leadership experience. Two or more years’ experience in animal related field, animal sheltering, or animal care preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Concierge Department: Placement Reports To: Adoptions Supervisor Location: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Concierge is the first point of contact for all visitors to the shelter, with key responsibilities being greeting guests, managing the flow of visitors, and providing comprehensive information about our operations and animals. The Concierge plays a crucial role in ensuring a welcoming atmosphere and facilitating a smooth and informative experience for everyone who interacts with our shelter. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Manage visitor flow to ensure a positive and efficient experience., • Assess animals and direct visitors and inquiries to the appropriate area or department., • Courageously, triage animal medical needs and escalate emergencies as needed., • Assist visitors with check-in procedures and guide them to their desired areas and appropriate department or personnel., • Reduce wait times for all clients., • Provide detailed information about our animals, adoption processes, and various shelter programs., • Update and manage visitor logs and records as needed., • Receive mail and donations, organize and distribute appropriately., • Provide exceptional customer service and display exceptional stewardship towards all visitors, ensuring a positive and informative experience., • Assess and escalate any visitor concerns or complaints to the relevant department manager with professionalism and empathy., • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Support LifeLine’s mission to save lives by staying informed about current animals in the shelter, including their needs, personalities, and status., • Collaborate with other shelter staff to address any issues or concerns that arise., • Compassionately, welcome visitors with a friendly and professional demeanor., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Take responsibility to keep the front area and lobby clean and organized, including ensuring any posted materials in the lobby stay up to date., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Multilingual preferred., • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Administrative data management experience preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Cat Foster Coordinator Department: Placement Reports To: Foster and Rescue Manager Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Cat Foster Coordinator is responsible for overseeing the shelter foster cat program, including the daily care of kittens housed in the shelter. This role supports the vaccination and basic routine medical care of foster cats, the implementation of the kitten Foster to Adopt (FTA) program, and the general coordination and counseling of fosters caring for shelter cats and kittens. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Customer Service and Administrative Responsibilities: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Maintain the foster module in the shelter database to keep track of foster pets housed outside of the shelter., • Assist the Foster to Adopt (FTA) kitten adoptions by supporting follow up care and related needs up to the point of finalizing the adoption., • Coordinate with adoptions for scheduling surgery for FTA kittens to help advance LifeLine’s mission to save lives., • Work with Veterinary staff to schedule vaccines, surgery, appointments, follow-up appointments, and reschedules as needed., • Take responsibility to Implement programs to enhance cat and kitten adoptions and foster placement., • Courageously collaborate with relevant staff and departments to address specific behavior needs and support cats in foster and to address any issues or concerns that arise., • Prepare reports as needed. Animal Behavior and Care Responsibilities: • Administer dewormer and vaccinations to foster animals per medical protocol., • Monitor the care of kittens in the nursery., • Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques., • Be willing to work flexible hours and be on call if needed for foster emergencies., • Work with Veterinary staff on medical treatment of cats and kittens in foster care., • Compassionately counsel fosters. Answer questions, provide additional training and support as needed. Stay connected to short- and long-term fosters with follow-up phone calls, emails and visits. Maintain connection even when fosters are not housing an animal. General Responsibilities: • Provide back up as needed to other foster roles within the department., • Have a shelter presence to handle onsite foster customer service experiences and assist in tasks relating to cat foster placements such as matchmaking, introductions, behavior and medical consults, and handoffs., • Be an exceptional steward by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Pathways Coordinator Department: Client Services/Placement Reports To: Pathways Program Manager Location: 1251 Fulton Industrial Blvd SW Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Pathways Coordinator assists with behavioral support and assessment of animals, primarily dogs, within the shelter with the goal of helping to identify best placement and care options for those animals. Additionally, this position helps to operate the shelter’s foster program, including the engagement and training of fosters and pairing animals with the appropriate foster home for their needs. This position requires animal handling, behavior and basic medical care knowledge, and a passion for delivering top-notch customer service. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Customer Service and Administrative Responsibilities: • Exhibit exceptional stewardship by ensuring accurate data entry for all foster animal behavior and health notes in shelter software., • Work with foster parents to implement behavior plans for foster animals and follow up regularly., • Be compassionatewhen handling foster meet and greets and handoffs to foster parents. This includes:, • Matching fosters with animals and following the send out protocol outlined in the send-out guide., • Ensuring that dogs are fitted with the appropriate collar and/or other equipment and supplies., • Educating the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, passing on/emailing any applicable handouts, and having the foster parent sign any necessary documents., • Helping with adoption meetings for fosters as needed., • Ensure any foster animals maintain medication schedules as needed in order to advance LifeLine’s mission to save lives., • Take responsibility to counsel fosters, answer questions, provide additional training and support as needed, and remain connected to short- and long-term fosters with follow-up phone calls and emails. Maintain connection even when fosters are not housing an animal., • Participate in ensuring that routine foster animal medical care done in-house is completed in a timely manner, such as regular monthly preventatives and vaccinations, and subsequent data entry is done., • Maintain a database of foster homes with each foster’s preferences and capabilities, and maintain and update records. Produce reports as requested., • Provide resource support for animals out of the shelter. Animal Behavior and Care Responsibilities: • Participate in rounds with other departments to identify dogs with a shelter-based behavioral decline or behavior challenges and develop plans to place them in foster homes and provide extra enrichment as needed., • Participate in playgroups, maintaining notes and assuring that protocols are followed., • Use focus groups for dog test interactions and pathways planning., • Assist in educating fosters on dog care and behavior., • Schedule and conduct foster training classes – bottle feeding, administering medications, house training, socializing, etc., • Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. Provide appointment information to fosters and follow-up if appointments are missed. Reschedule as needed. General Responsibilities: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor., • Cover the department emails to ensure all emails are being answered in a timely manner., • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the pathways team., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Must be able to handle large dogs and cats., • Must be able to lift 40lbs or more., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Foster Team Lead Department: Placement Reports To: Foster and Rescue Manager Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position assists the Foster and Rescue Manager with the implementation of the Foster Care Program by assisting with the implementation of standard operating procedures for the department, focusing on foster volunteer recruitment and support, and maintaining the database of fosters’ information. This position produces reports, as needed and has a key role in the training of foster volunteers and the development of related training materials. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Take responsibility to monitor and oversee the daily work activities of the foster team., • Provide informal feedback and support to team members, helping them to develop their skills and grow within the organization., • Monitor staff performance, provide feedback, and notify the Foster and Rescue Manager with any issues or concerns., • Courageously recruit foster volunteers and promote the foster program through social media, volunteer fairs, and other community events - coordinate with the Marketing department as needed., • Assist with the training of foster department staff, including both dog and cat-specific roles, on protocols, procedures, policy, and technology., • Develop training materials – manuals, videos, etc. – to be used in foster training. Work with Marketing & Communications staff as needed. Receive approval of all materials (content and presentation) from Foster and Rescue Manager and/or Senior Director of Operations., • Oversee the scheduling of foster training classes – bottle feeding, administering medications, house training, socializing, etc. Ensure department staff are prepared to conduct training classes. Collaboration and Communication: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly, compassionate, and professional demeanor., • Collaborate with other shelter staff to address any issues or concerns that arise., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Coordinate with other departments to identify foster matches. Meet animals and evaluate personalities and special needs., • Help build a community of animal welfare advocates by working with the Volunteer Coordinator to identify volunteer opportunities within the foster department and develop volunteer roles. General Responsibilities: • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Exhibit exceptional stewardship by ensuring department databases and spreadsheets are accurate and all records are updated and complete in a timely manner. Produce reports as requested., • Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. to advance LifeLine’s mission to save lives., • Participate in Placement department activities and back-up other areas if needed., • Coordinate and provide guidance to the volunteer Foster Coach team., • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Knowledge of animal behavior, habits, basic care, and proper animal handling., • Considerable knowledge of animal welfare programs., • Strong reasoning skills with the ability to look at situations from the perspective of another., • Ability to maintain composure and calmly assess animal emergency and life threatening situations., • Must be able to determine when emergency medical care is needed for animals and administer basic first aid when needed., • Training experience and a demonstrated comfort with public speaking., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. One or more years’ experience in animal related field or animal sheltering. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to loud noises and unpleasant kennel smells. May have to handle animals that are stray, injured, diseased or vicious.

Job Description Position: Community Outreach Coordinator Department: Pets for Life - Outreach Reports To: Community Outreach Manager Location: 1251 Fulton Industrial Blvd SW Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. As part of LifeLine’s Pets for Life (PFL) division, the Outreach Coordinator is responsible for both proactive and reactive engagement with pet owners in the community. Key duties include offering spay/neuter and other veterinary services and resources to support pet health and keep families together, entering and maintaining accurate data and records, generating reports, and cleaning and maintaining the PFL workspaces, vehicles, and equipment. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Usual weekly schedule is Tuesday – Saturday, 8:30 AM to 4:30 PM. On Thursdays, the shift will be adjusted to either 6:30 AM to 2:30 PM or 12:00 PM to 8:00 PM., • Conduct ongoing door-to-door outreach using the LifeLine Pets for Life (PFL) approach, speaking directly with residents, answering questions related to pet care, helping them sign up for the PFL program, and building a community of long term relationships., • Courageously provide pet owners with information related to spay/neuter services and general pet wellness., • Help identify and address medical, behavioral, and general wellness needs for pets., • Listen to residents’ concerns, asking thoughtful questions and using critical thinking to connect people with the services that best fit their situation., • Communicate effectively with the Chief Operating Officer, PFL manager and PFL Outreach Lead regarding client situations, special cases, additional client engagement needs, etc., • Submit status reports on a timely basis., • Assist with scheduling spay/neuter and veterinarian appointments and transport pets to and from spay/neuter and veterinarian appointments., • Identify and manage the trap/neuter/release of community cat colonies in an effort to save lives., • Communicate and coordinate with cat colony caregivers until all cats are vetted and continuously engage with caregivers to ensure cats that are new to the colonies are identified and vetted., • Prep necessary supplies and transport vehicles for appointments and outreach., • Clean and maintain the PFL work space, transport crates, equipment and vehicles to ensure exceptional stewardship of LifeLine resources., • Report all required vehicle and building maintenance and repair to the PFL Manager., • Complete and submit all data collection forms and implement program measurements., • Build relationships with community members and with other local animal organizations, community groups, community leaders, etc., • Assist in planning and implementing Community Outreach events., • Assist when needed with fundraising events, community presentations, and other community educational opportunities., • Attend community events regularly and always be ready to serve as a spokesperson for PFL and LifeLine Animal Project if needed., • Demonstrate a can-do attitude and genuine commitment to service. This work is not transactional, it requires empathy, patience, and sincere effort to build trust and meaningful relationships., • Take responsibility to show compassion and follow up and continue engagement with clients according to the program guidelines., • Demonstrate calmness and composure under pressure and in emotionally charged situations., • Respect, Embrace, and Celebrate the diversity of the PFL and LifeLine communities., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Curiosity, problem-solving, and the ability to anticipate residents’ needs are essential in this role., • Must have experience and/or desire for community advocacy work., • Must be comfortable working outdoors for several hours at a time in varying weather conditions and committed to serving the most underserved areas of the community., • Must be able to move/lift 50 lbs, bend frequently, and stand throughout the workday., • Must be comfortable working around all types and temperaments of cats and dogs., • Must be comfortable engaging with a variety of people and able to build rapport quickly., • Must be able to communicate effectively., • Strong verbal and written communication skills., • Strong organizational skills., • Must have basic knowledge of common computer software (Microsoft Office, Google Workspace)., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must be able to pass a background check and/or DMV check. Education and/or Experience: Minimum of high school diploma. Must be 23 years of age or older and have valid Georgia Driver’s License to meet LifeLine insurance underwriting Guidelines. One or more years’ experience in community outreach preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Community Support Coordinator Department: Community and Client Services Reports To: Community Support Supervisor Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Community Support Coordinator serves as a frontline resource for pet owners, providing guidance, referrals, and support with the goal of keeping pets with the families who love them. The ideal candidate is empathetic, organized, and passionate about animal welfare. In addition to managing direct communication with pet owners and assisting with key operational tasks, this role has the potential to grow into a more community-centered outreach position—engaging with local partners, organizing events, and helping expand LifeLine’s impact throughout the community. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Manage all correspondence with pet owners seeking resources and services through in-person interactions, phone calls, emails, and form submissions., • Provide compassionate counseling to community members facing challenges with pet ownership by offering available resources or referrals to trusted community partners, with the goal of keeping pets with the people who love them whenever possible., • Ensure donated items are distributed to their appropriate locations in a timely and responsible manner., • Work collaboratively with shelter staff and volunteers to ensure smooth day-to-day operations and deliver exceptional customer service., • Conduct ongoing research on current and potential resources to ensure pet owners receive accurate and up-to-date information and support., • Take responsibility to maintain detailed and accurate records of all communications and interactions with pet owners to ensure continuity of care and service., • Assist in the administration and daily operations related to the intake of owner-surrendered pets, adoption returns, and general requests for pet help., • Coordinate medical appointments at the Community Animal Center for owned animals and arrange transportation to appointments when necessary., • Courageously support LifeLine’s mission to save lives by maintaining a comprehensive understanding of all shelter operations, programs, and services., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Potential Responsibilities as Capacity Allows: • Monitor community activities and maintain a calendar of events to increase visibility and promote awareness of LifeLine’s mission., • Build community engagement by organizing and participating in special events that support pet owners and reflect LifeLine’s mission and values., • Promote awareness of the organization’s work through community outreach efforts, including hosting fairs, attending neighborhood events, and distributing educational materials., • Develop relationships with local businesses, community leaders, and partners to assess community needs and help mobilize resources to address those needs., • Conduct research on community demographics, trends, and underserved areas to inform outreach strategies and expand LifeLine’s impact., • Take initiative to build and maintain long-term relationships with community stakeholders, identifying opportunities for collaboration and mutual support., • Design and implement community education programs to inform the public about animal welfare, responsible pet ownership, and available resources and benefits., • Create outreach materials and programs aimed at individuals, animal welfare groups, and potential corporate sponsors, with guidance and approval from leadership. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email., • Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets., • Ability to research, understand, and communicate available resources clearly and accurately to the public., • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services., • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals., • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach., • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude., • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems., • Passion for LifeLine’s mission and a desire to make a meaningful impact in the community., • Knowledge of general animal care principles and practices., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Talent Acquisition Manager Department: Human Resources Reports To: Chief People Officer Location: Hybrid within Metro Atlanta Area Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Talent Acquisition Manager plays a critical role in the organization-wide attraction and retention of top talent. This position partners closely with hiring managers, HR colleagues, and leadership to design and execute forward-thinking recruitment and serves as the Candidate’s first introduction and interaction with the organization. The ideal candidate brings deep expertise in talent acquisition best practices and is strategic, creative, and data-driven - with a genuine passion for building relationships and a reputation for managing multiple priorities with speed and accuracy. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Employee Recruitment: • Manage full-cycle recruitment for assigned positions; including job posting, candidate sourcing, candidate screening, candidate background checks, and communication of employment offers., • For high-volume animal care and frontline positions, drive the hiring process end to end: conduct initial interviews and present hiring supervisors with a short list of ready-to-hire candidates., • Use realistic job previews in frontline hiring, being candid with candidates up front about the emotional toll, euthanasia exposure, and physical demands of shelter work, while also maintaining compassion and care., • For professional, supervisory, and specialized positions, screen and forward qualified candidates to the hiring manager, who conducts interviews and makes the final selection., • Manage the organization’s ATS to ensure accuracy and efficiency, • Partner with hiring managers to understand workforce needs, position requirements, and design effective recruitment strategies., • Leverage multiple sourcing channels, including job boards, social media, employee referrals, and professional networks., • Take responsibility to collaborate with Marketing department to develop recruitment and employment related content for LinkedIn and other social media platforms and to help promote LifeLine’s brand and values to attract top talent, • Courageously build and maintain a pipeline of qualified candidates for current and future roles., • Ensure compliance with applicable employment laws, regulations, and organizational policies during the recruitment process., • Identify, participate in, and represent LifeLine at local career fairs and recruitment events., • Own recruitment reporting and analytics, delivering timely insights that identify hiring gaps and drive data-informed hiring strategies, • Respect, embrace, and celebrate diversity by championing a positive, inclusive, and high-performance culture, always focused on LifeLine’s mission to save lives., • Demonstrate exceptional stewardship by upholding the highest standards of confidentiality and integrity, ensuring that access to sensitive employee and organizational information is used solely for legitimate business purposes - never for personal gain, advantage, or self-comparison., • Help build a community of animal welfare advocates by supporting and engaging volunteers who aid LifeLine’s mission., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Excellent oral and written communication skills., • Excellent organizational skills., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must pass a background check. Education and/or Experience: Bachelor’s degree in Human Resources, Business Administration, or related field (preferred). 3-5 years of experience in recruitment/talent acquisition. Experience with applicant tracking system - ADP preferred. Work Environment: This is a hybrid position, with work performed both remotely and on-site at animal shelters as needed.

Job Description Position: Animal Shelter Veterinary Assistant Department: Shelter Medicine Reports To: Clinic Supervisor Location: 3280 Chamblee Dunwoody Rd Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position is responsible for assisting the veterinarian by performing health checks, surgery, and providing medications for animal Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Provide excellent customer service to all clients and visitors., • Greet clients and their pets. Gather medical history and information prior to examination and treatment., • Compassionately communicate discharge instructions and information to pet owners and answer questions to ensure that owners have all information needed to care for their pet., • Examine animals for diseases, parasites, injuries and other afflictions., • Assist the veterinarian with diagnostic exams and medical procedures to help drive LifeLine’s mission to save lives., • Collect blood, urine, and stool samples as needed., • Prepare animals for surgery. Monitor health during surgery and recovery., • Under Veterinary supervision, administer vaccinations and medications for animals in the clinic and kennel., • Courageously perform basic first aid on injured animals., • Be an exceptional steward by maintaining cleanliness and orderliness of medication and medical equipment., • Clean instruments and surfaces. Wrap packs., • Take responsibility to clean recovery and other cages in the clinic area. Clean crates if needed., • Data entry of medical information, procedures, and notes., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the clinic teams., • Conduct efficient operations and exceptional customer service to all visitors, while respecting, embracing, and celebrating the diversity of individuals., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses and options for treatment., • Ability to administer vaccinations and medications., • Ability to learn animal management software systems and accurately enter information into the software system., • Must be able to work some nights and weekends based on shelter needs., • Must pass a background check., • Must have a means of travel that ensures prompt arrival for work shifts. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in veterinary assistant/technician role preferred. Certification in euthanasia may be required. Valid, Georgia Drivers license may be required. Registered Veterinary Technician a plus. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Sumter Humane Society/Shelter Director Job Summary We are seeking a highly motivated and compassionate individual to serve as our Animal Shelter Director. This key leadership role is responsible for overseeing all aspects of our organization's operations, including daily animal care, staff management, financial oversight, fundraising, and community outreach. The ideal candidate is a proactive problem-solver with a strong background in animal welfare and a proven ability to manage multiple priorities in a fast-paced environment. Key Responsibilities 1. Staff & Employee Management • Advertise job openings, interview candidates, and manage all hiring and training processes., • Supervise staff, assign job responsibilities, and create monthly work schedules., • Propose annual bonuses and evaluate employee performance., • Address and document employee issues, including disciplinary action and terminations, in coordination with the Board of Directors. 1. Daily Operations & Animal Care • Oversee daily operations, • Ensure the well-being of all animals by overseeing proper feeding, cleaning, and care of all kennels and living areas., • Coordinate veterinary visits, including sending animals for spaying/neutering and emergency care., • Make humane decisions regarding euthanasia, as needed., • Manage the ordering and purchasing of necessary supplies., • Communicate with ACOs (Animal Control Officers) and local authorities., • Respond to requests for stray and nuisance animal reports., • Staff outage coverage 1. Physical Demands and Work Environment · Work in an environment which contains fumes or airborne particles · Handle animals that are sick or injured, frightened or dangerous who may display unpredictable behavior · Manage the mental and emotional stress that may accompany the euthanasia of the animal · Work in all types of weather conditions, in a noisy environment, and be able to stand for long periods of time, climb, balance, stoop, kneel, crouch and crawl to inspect shelter enclosures and animals that might be in need of assistance · Must have a basic knowledge of animal welfare and understanding of all animals that reside inside the shelter · Must be able to interact with animals in a positive manner 1. Financial Management • Prepare and process financial documents, including daily bank deposits, and monthly invoices., • Generate reports using software like QuickBooks and Square., • Manage payroll in coordination with the accountant., • Update the Profit & Loss (P&L) statement and balance sheet., • Prepare and email all financial reports to the Board of Directors., • Write and manage grants for city/county funding. 1. Fundraising & Community Outreach • Schedule and execute fundraising events and create promotional posters., • Work with the fundraising committee to develop new promotions and engage with the community., • Update social media with new content., • Create and distribute the bi-annual newsletter., • Engage and coordinate with volunteers and staff for all events. 1. Board of Directors & Administrative Duties • Attend bi-monthly meetings with the Board., • Prepare agendas and reports for Board meetings., • Act as the primary point of contact for all Board members., • Prepare and email monthly reports to the Board., • Prepare and email quarterly reports to City/County officials 1. Education and Experience Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying, such as the following: · One to two years proven staff management · Three years related to animal care supervisory or management experience · High School Diploma or GED required · Associates Degree in Animal Management, animal shelter management, pet sciences and/or humane leadership, animal disease prevention and shelter sanitation, canine and feline management, animal handling, animal cruelty, nutrition, animal behavior and/or animal protection is highly desired · Must possess a valid driver’s license and have dependable transportation · Must have compassion for animals · Must not discriminate against one certain breed of any kind Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with the Sumter Humane Society 1. Qualifications • Proven leadership and management experience, preferably in a non-profit or animal shelter environment., • Strong financial literacy with experience in QuickBooks, payroll, and grant writing., • Excellent communication and interpersonal skills., • A compassionate and firm demeanor when dealing with animals and people., • Ability to handle the physical demands of the job, including animal handling and manual labor., • Flexibility to work extended hours, including evenings and weekends, as needed.

Job Description Position: Spay & Neuter Clinic Vet Assistant Department: Clinic Reports To: Clinic Manager Location: 3180 Presidential Dr, Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Spay & Neuter Clinic Vet Assistant is responsible for performing a variety of duties concerned with animal health and client education. This position plays a crucial role in preparing animals for surgery, monitoring their recovery, and alerting senior staff to any signs of distress. As a representative of our hospital and nonprofit organization, the Spay & Neuter Clinic Vet Assistant must provide exceptional customer service, maintain positive professional relationships with all team members, and handle all interactions with compassion and a commitment to animal welfare. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Administrative and Operational Responsibilities: • Take responsibility to address any errors found with the clinic schedule to help maintain an even and consistent flow., • Organize the work area and exercise time-management skills to maximize personal efficiency., • Exhibit exceptional stewardship by maintaining cleanliness and orderliness of surgery equipment and clinic. Patient and Surgical Care: • Prep animals for surgery, including but not limited to giving pre-surgical medications, shaving the incision site, intubating patients, and monitoring patients post-surgery., • Save lives by alerting the surgery doctor if a patient is showing any signs of distress post-surgery (breathing issues, difficulty waking up from surgery, allergic reaction to any medication given pre or post-surgery)., • Depending on the day's assignment, prepare all pre-surgical medications, assist in preparing the animal for surgery, and monitor the animal post-surgery. Professional Relations and Communication: • Provide excellent customer service to all clients and visitors., • Recognize non-routine or unusual situations and courageously communicate them to the Clinic Supervisor, Clinic Manager, Clinic Director, and/or Medical Director., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor. Provide fair and impartial treatment to each team mate., • Alert management of any interpersonal problems with the desk staff., • Serve as a representative of the hospital, displaying courtesy, tact, compassion, and a positive attitude in all interactions with clients, patients, and other staff members. General Responsibilities: • Demonstrate initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to show empathy toward clients and treat animals with respect and compassion., • Excellent interpersonal communication skills and a commitment to outstanding client service., • Excellent organizational skills., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of customer service as well as general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses., • Knowledgeable of different types of prevention (heartworm, flea, tick) and is able to assist the client in choosing the appropriate prevention for their pets., • Ability to learn animal management software systems and accurately enter information into the software system., • Ability to accurately manage and record detailed information in medical records and other data-management systems., • Knowledge of spelling and meaning of commonly used veterinary terminology and procedures., • Must be able to work weekends, holidays, and varying shifts based on clinic needs., • Must be available to work one weekend a month for the Vaccine Clinic., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One or more years’ experience in veterinary assistant/technician role preferred. Certification in euthanasia may be required. Valid, Georgia Drivers license may be required. Registered Veterinary Technician a plus. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May be exposed to bites, scratches, animal waste, and contagious diseases.

Job Description Position: Facilities Supervisor Department: Operations Reports To: Executive Shelter Director Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Facilities Supervisor is responsible for the oversight of the overall upkeep, maintenance, and safety of the shelter’s facilities and grounds. This role includes performing routine maintenance tasks, identifying and addressing issues proactively, and coordinating with outside vendors or specialists when necessary. The Facilities Supervisor also ensures the shelter grounds remain clean, well-maintained, and compliant with health and safety standards to provide a safe and welcoming environment for staff, visitors, and animals alike. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Oversee the cleaning contract and supervise the onsite cleaning crew to ensure all services are performed in accordance with agreed standards and scope of work., • Manage and support two Laundry and Custodian Specialists, including scheduling, performance oversight, and ensuring completion of daily tasks., • Act as the primary point of contact for staff and volunteers regarding facility-related issues, concerns, and inquiries., • Serve as the primary liaison with county representatives regarding shelter facility needs, including reporting, tracking, and coordinating repairs and maintenance issues., • Coordinate with the LifeLine Facilities Coordinator at the CAC to borrow and maintain vehicles as needed., • Remain available on an on-call basis to respond to facility emergencies and urgent building issues outside of regular business hours; a work phone will be provided for this purpose. Maintenance and Repairs: • Conduct routine inspections and perform general maintenance on shelter facilities, equipment, and grounds to ensure all areas remain safe, clean, and functional., • Act courageously while identifying maintenance needs that require external support and coordinate with vendors, contractors, or repair services as needed., • Ensure the county maintains the schedule for routine maintenance tasks, such as HVAC servicing, plumbing, electrical work, and other essential systems., • Maintain and update records of all maintenance activities, repairs, and service provider contacts. Grounds and Building Cleanliness: • Oversee and perform tasks to ensure shelter grounds and common areas are kept clean, free of debris, and safe for daily use., • Monitor and manage cleaning supplies, ensuring all necessary tools and materials are readily available., • Supervise waste disposal, recycling programs, and ensure compliance with local regulations. Safety and Compliance: • Take responsibility to conduct regular inspections of the shelter for safety hazards and take immediate action to correct any issues, reporting to the Shelter Director as necessary., • Ensure that the shelter meets health, safety, and regulatory standards, including fire safety protocols and emergency exit maintenance in an effort to save lives., • Keep emergency equipment, such as fire extinguishers and first aid kits, in good working order and up to date. Vendor and Inventory Management: • Act as the onsite point person for the county-approved vendors hired for repairs and maintenance work., • Manage inventory for all maintenance supplies and communicate with LifeLine's Purchasing Programs Manager for orders to ensure there is always stock for essential tasks., • Monitor and manage the facilities budget, obtaining approvals for larger expenditures from the Executive Shelter Director. General Responsibilities: • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and compassionately engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Proven experience in facility management, building maintenance, or a related field., • Strong organizational and time-management skills with an ability to handle multiple priorities., • Strong problem-solving skills with attention to detail and the ability to work independently., • Excellent communication skills for coordinating with internal staff and external service providers., • Strong organizational, communication, and problem-solving skills., • Ability to work collaboratively with other departments and across all levels of the organization., • Proficiency in basic computer skills., • Ability to adapt to changing circumstances and remain composed under pressure., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have an acceptable driving record that meets insurance requirements, and be willing to drive as needed for operational purposes while maintaining assigned vehicles in a clean, safe, and service-ready condition., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Three to five years of experience in facility management, maintenance, or a similar role, preferably in a commercial, shelter, or animal care setting. Minimum of high school diploma. Must be 23 years of age or older and have valid Georgia Driver’s License to meet LifeLine insurance underwriting Guidelines. OSHA certification in General Industry Safety or similar safety training, preferred, certification in facility management or building maintenance, such as IFMA’s Facility Management Professional (FMP) or Certified Facility Manager (CFM), preferred, HVAC, plumbing, or electrical certification preferred. English required, multilingual is a plus. Work Environment: While performing the duties of this job, employees may be exposed to heat, cold, loud noises, and unpleasant odors. May have to handle dogs and cats that are stray, injured, diseased, or otherwise behaviorally challenged. Must be able to sit, stand, walk, stoop/kneel/crouch for up to two-thirds or more of the work day. Heavy lifting of up to and over 50lbs may occur regularly.

Job Description Position: Custodian Department: Animal Care Reports To: Animal Care Supervisor Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position will support overall janitorial services at facility focusing on the laundry/dish area, but also animal holding and outdoor areas. This position will be utilized to improve shelter cleanliness and general appearance. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Perform all laundry functions for the shelter including sorting, washing, drying, folding and store in appropriate location., • Wash/sanitize dishes or any other items used in the shelter and store in appropriate location., • Maintain organization of laundry, food prep, sallyport, barn and assigned storage spaces., • Maintain cleanliness and function of washers, dryers, dishwashers, and others utilities used in the execution of daily functions., • Monitor cleanliness of walls, doors, door handles and other surfaces as assigned., • Service trash receptacles on outside of building including play yards and common areas., • Maintain dumpster area, including trash can storage area located in the employee parking lot., • Alert supervisor when laundry/dish area supplies are low and need to be ordered., • Assist other departments when needed and as assigned by supervisors and managers., • Report any safety hazards to supervisors immediately., • Maintain relevant outdoor areas, including spot cleaning the Sally Port (sweep as needed)., • Support the shelter’s cleanliness and organization by ensuring that walkways, animal areas, and equipment are properly maintained., • Sanitize walls, doors, interior and exterior glass of assigned hallways., • All doors leading into animal holding areas and in between hallways must be free of stains, streaks and feces, and walls are free of blood, dirt, urine or feces., • Mop assigned hallways., • Ensure proper alerts for packages delivered to Sally Port and keep the area tidy and clear of clutter., • Lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Maintain disease control, animal health and sanitation protocols., • Perform all animal care activities in compliance with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs, as directed by shelter veterinarians or behaviorists., • Notify kennel management or veterinary personnel of animals in distress., • Assist in supporting and engaging the volunteers who aid the animal care teams., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working around dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to be around impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must pass background check. Education and/or Experience: Minimum of high school diploma or equivalent knowledge and experience. 18 and older. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Animal Behavior Caseworker Department: Animal Care Reports To: Animal Care Director Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Animal Behavior Casework contributes to the physical and emotional health of LifeLine Animal Project’s shelter animals by applying the principles of animal behavior science in evaluating how animals interact with each other and their environment. The Animal Behavior Specialist develops behavior training plans, and trains staff, volunteers, and foster parents to implement behavior plans which benefit the physical and emotional well-being of the animals in our care. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Animal Handling and Behavior Responsibilities: • Create behavior plans as needed. Coordinate with Kennel and Placement staff to implement plans and ensure these plans are followed., • Work closely with the Volunteer Coordinator to build a community of animal welfare advocates by organizing and overseeing volunteers assisting with behavior plan implementation. Train volunteers as needed., • Receive referrals from the Foster Coordinator for assistance with animals in foster care., • Coordinate with Community Caseworkers to advise and assist pets and owners in the community., • Work with foster parents to create and implement behavior plans for foster animals., • Train Shelter staff and volunteers concerning reading animal body language and behavior warning signs, proper training techniques using positive reinforcement, and enrichment activities., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Assist with Dogs Playing for Life play groups., • Consult with management to identify animals that do not have placement options., • Assist with behavior needs at other LifeLine locations as needed. Administrative Responsibilities: • Keep detailed, organized records concerning animal evaluations, training plans, staff training, and foster parent contacts. Produce reports as needed., • Use shelter database systems to write animal behavior plans. General Responsibilities: • Participate in cross-departmental meetings and initiatives to ensure smooth coordination across the shelter., • Participate in Placement team activities. Back-up Placement positions as needed., • Participate in euthanasia decisions with the management team and support staff., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must be able pass a background check., • Must have a means of travel that ensures prompt arrival for work shifts. Education and/or Experience: Minimum of high school diploma or equivalent At least one year of leadership experience Two or more years’ experience in animal related field, animal sheltering, or animal care preferred Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Intake Specialist Department: Animal Care Reports To: Intake Supervisor Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. This position assists the Intake Supervisor with cleaning cages and kennels, feeding animals, and processing animals during intake. Other duties may include medicating animals, assisting owners who are surrendering pets, contacting owners of tagged pets, assisting in rehabilitation of and transporting animals, and other tasks as assigned. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Process dogs, cats and other animals during intake to include:, • Entering data correctly in animal management software, • Vaccinating animals, • Deworming animals, • Taking pictures, scanning animals for chips and looking for ID tags, • Drawing blood and performing heartworm and combo tests, • Inserting microchips as needed, • Reading case notes to properly classify animals, • Initiate flow of animals from Intake into Kennel., • Taking specimens of rabies suspect animals., • Perform consistent physical and behavioral examinations of the animals., • Maintain an understanding of current County ordinances and accurately record case information in shelter software., • Conduct a daily kennel inventory of the animals housed in the facility., • Assist with the general care of all animals housed at the shelter and perform a daily walkthrough of animal care., • Maintain disease control, animal health and sanitation protocols to further LifeLine’s mission to save lives., • Perform all animal care activities in compliance with shelter policies and relevant regulations, including those related to health, safety, and animal welfare., • Euthanize or assist with animal euthanasia, vaccinate animals, deworm animals, scan animals for chips, and look for ID tags., • Safely and properly handle all animals including bite quarantine animals, vicious animals and feral cats., • Recognize signs of stress, illness, or behavioral concerns and report them for further assessment or intervention., • Ensure that animals are receiving appropriate care, including feeding, exercise, and medical needs; as directed by shelter veterinarians or behaviorists., • Take responsibility in notifying kennel management or veterinary personnel of animals in distress., • Assist in the safe handling and movement of animals during intake, transport, and placement within/throughout/outside of the shelter., • Assist with processing animals and maintain accurate and up to date records of animal care tasks, change in animal status or location, animal behavioral or medical incidents, health records, intake data, and any incidents or concerns; using the shelter’s animal management software., • Observe and evaluate the behavior of animals during daily care routines, noting any significant changes or potential concerns., • Exhibit exceptional stewardship by supporting the cleanliness and organization of the shelter’s walkways, animal areas, and work areas and ensure equipment is properly maintained and operational., • Courageously lead by example, modeling proper animal handling techniques, safety protocols, and compassionate care., • Provide excellent assistance to customers by exhibiting respect, and celebrating the diversity of those who are interested in adopting an animal or looking for their lost pet., • Communicate regularly with other staff to ensure animal care operations run smoothly and challenges are promptly addressed., • Help strengthen and build a community of animal welfare advocates by supporting and engaging the volunteers who aid the animal care teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Ability to stand for extended periods (up to 12 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to communicate, understand and follow a variety of oral and written instructions/procedures., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Basic animal medical and behavior knowledge (preferred), • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to interact with impounded dogs, cats and other animals including vicious, stray, sick or injured animals., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Ability to cope with the emotional impact of possible euthanasia cases., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must pass a background check., • Must have a means of travel that ensures prompt arrival for work shifts. Education and/or Experience: Minimum of high school diploma or equivalent knowledge and experience. Must be 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Community Support Supervisor Department: Community and Client Services Reports To: Community and Client Services Manager Locaton: 3280 Chamblee Dunwoody RD Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Community Support Supervisor is responsible for providing daily guidance, performance coaching, and administrative oversight to ensure consistent, high-quality service delivery. The Supervisor will work closely with the Community and Client Services Manager to enhance departmental operations, resolve client concerns, and develop innovative community outreach programs that help keep pets with their families. The ideal candidate is an empathetic leader with strong communication skills, a collaborative mindset, and a passion for serving both animals and the people who care for them. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Provide daily direction and communication to employees to ensure clients are assisted in a timely, efficient, consistent, and knowledgeable manner., • Continuously evaluate departmental processes and procedures, and suggest improvements to enhance operational efficiency and service quality for both internal and external clients., • Take responsibility to offer regular performance feedback and coaching to department staff, and write and administer performance reviews focused on skill development and improvement., • Communicate staff needs, operational challenges, and department updates clearly and consistently with the Community and Client Services Manager., • Recommend appropriate disciplinary actions to address performance or behavioral concerns, in consultation with the department manager., • Courageously present creative and innovative ideas to expand departmental impact, working collaboratively with leadership to enhance outcomes for both people and pets. Community Outreach Responsibilities: • Work in partnership with the Community and Client Services Manager to research, develop, and implement programs aimed at keeping pets with their families in an effort to save lives., • Lead communications with potential community partners to foster collaborative relationships and expand service reach. Client Services and Administrative Responsibilities: • Collaborate closely with the Community and Client Services Manager to address and resolve client concerns in a timely manner., • Support department employees in counseling the public on pet care, rehoming assistance, and connecting them with other available community resources., • Address client inquiries, concerns, and feedback professionally and promptly., • Deliver services and support with an open-minded, inclusive approach, treating each community interaction with respect, kindness, and compassion., • Assist the Community and Client Services Manager in managing employee scheduling, approving time-off requests, and regularly reviewing timekeeping data for accuracy in ADP., • Upload employee training hours and relevant documents to ADP, ensuring all records are current and complete. General Responsibilities: • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email., • Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets., • Ability to research, understand, and communicate available resources clearly and accurately to the public., • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services., • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals., • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach., • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude., • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems., • Passion for LifeLine’s mission and a desire to make a meaningful impact in the community., • Knowledge of general animal care principles and practices., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. At least one year of leadership experience. One or more years’ experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Client Care Receptionist Department: Client Services Reports To: Client Services Manager Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. As the Client Care Receptionist at LifeLine Animal Services, you will serve as the first point of contact for clients and visitors, managing all phone calls, emails, and voicemail inquiries. You will be responsible for directing requests, answering questions, and ensuring that shelter staff are informed of any client needs or concerns. This role requires excellent communication skills, a professional and friendly demeanor, and the ability to efficiently manage and prioritize incoming inquiries in a fast-paced environment. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Manage the main phone line, answering incoming calls promptly, providing information, and redirecting inquiries to the appropriate shelter staff or department., • Respond to emails and voicemails in a timely and professional manner, ensuring all client needs are communicated clearly to the relevant team members., • Take responsibility to run the voicemail log for all shelter departments, ensuring all departments are responding to clients in a timely manner., • Compassionately, provide information to clients about shelter services, adoption procedures, lost and found animals, and general shelter policies via phone and email., • Assist with processing and organizing any necessary follow-up tasks based on client inquiries, ensuring that shelter staff are fully informed and ready to assist., • Exhibit exceptional stewardship by maintaining accurate records of all client interactions, including phone calls, emails, and voicemails, and ensure that all inquiries are logged properly in the system., • Collaborate with shelter staff to ensure client needs are addressed within 24 hours and that all communication is clear and organized., • Courageously support LifeLine’s mission to save lives by having comprehensive knowledge of all shelter operations and programs., • Perform basic data entry and assist with administrative duties as needed., • Monitor phone lines to ensure prompt response times and ensure that no client inquiries are missed., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset when working with clients and visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers at LifeLine Animal Project., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Previous experience in customer service, receptionist, or administrative roles., • Passion for animal welfare and commitment to the LifeLine mission., • Exceptional verbal and written communication skills, with a professional and friendly tone., • Strong organizational skills and attention to detail., • Ability to work independently and efficiently in a fast-paced environment., • Proficient in basic computer skills and experience with data entry., • Compassionate, patient, and solution-oriented when responding to client inquiries., • Knowledge of animal behavior and basic medical terminology preferred., • Bilingual proficiency is a plus. Education and/or Experience: Minimum of high school diploma or equivalent. 18 years or older. Experience working in an animal shelter or veterinary clinic preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Hot Job West Midtown - Atlanta, GA 30318 Position Type Full Time Job Shift Day Travel Percentage None Category Veterinary Services Join a dynamic veterinary team, committed to providing quality and compassionate service to animals. The veterinarians and animal healthcare professionals of the Atlanta Humane Society provide a variety of services including exams, vaccinations, dental services, heartworm prevention and treatment and surgery services. We believe every animal deserves quality care; join us. We're excited to welcome a dedicated Veterinarianwhether full-time, part-time, or contractto join our growing and passionate team. The Atlanta Humane Society is a no-kill shelter and Veterinary Center providing sheltering and adoption, affordable veterinary care, and community support. As one of the oldest charities in Atlanta, we have been caring for our community and her animals for more than 150 years. To support our team members that carry out this lifesaving work each day, we offer a comprehensive selection of affordable quality health benefits, paid time off and financial benefits and resources - including Federal Public Service Student Loan Forgiveness. The AHS Veterinarian provides the highest quality of care, including examinations, surgeries and treatments for shelter animals. Ensures and promotes the conscientious utilization of resources to ensure operating efficiency to effectively grow the Shelter Medicine Department. • Assists in the implementation of goals, policies, and procedures for the shelter medicine team; recommends changes in procedures as needed, • Provides lead direction to staff responsible for following prescribed treatment and maintaining treatment records for shelter animals, • Ensures that the highest level of service and care are provided and that changes in animals' conditions are recorded, • Provides preventative treatments for infections, disease prevention and control, general health, parasite diagnosis and treatment, behavioral evaluations and modification, dietary evaluations, and grooming (healthy coat maintenance), • Examines animals, evaluates animals' health and performs veterinary medical and surgical procedures including vaccinations, prescribing and administering of medications, anti-parasite treatments, tests and lab work for infection, and spay and neuter surgery, • Performs physical exams, evaluates animal health and provides medical treatment for adopted animals returning to the shelter for medical care, • Performs surgical sterilization of shelter and public animals adhering to the procedures and protocols provided by Humane Alliance, • Performs other surgical procedures as needed to address the issues of shelter animals, • Communicates directly with clients whose animals have experienced intra- or post-operative problems, • Performs shelter rounds daily at a minimum, • Establishes and maintains medical record and drug use logs to standards of veterinary and sheltering practices; ensures that records are in order and complete, • Ensures that all state and federal laws, state regulations, and accepted standards and procedures regarding clinic operations, the practice of veterinary medicine, drug control, and animal care and handling are adhered to, • Maintains up-to-date knowledge of shelter animal health protocols, surgical procedures and companion animal health issues, • Builds effective relationships through positive interaction and communication with the community, volunteers and staff, • Actively supports associate staff and volunteers to promote the development of skills related to the advancement of AHS goals and mission, • Assists in monitoring inventory and ordering of medical supplies and pharmaceuticals, • Participates in off-site events as needed, • Assists in the training of veterinary students on externship, • Promotes and follows safety guidelines to ensure a safe work environment; Takes immediate action to address any safety concern that could put an employee, volunteer, client, animal, or organization at risk, • Doctor of Veterinary Medicine degree from an accredited college or university, • Possession of a current license to practice veterinary medicine in the state of Georgia, • Possession of current DEA distribution license, • Minimum three to five years veterinary medical experience; experience in shelter environment a plus, • Team-oriented and ability to communicate effectively with the public, fellow employees and volunteers, • Excellent verbal and written communication skills, • Willingness and ability to adjust to tasks in accordance with changing deadlines and priorities

Job Description Position: Marketing and Event Coordinator Department: Marketing Reports To: Event Manager, Creative Director Location: 3180 Presidential Drive Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Marketing and Event Coordinator helps manage and represent LifeLine at events and coordinate marketing efforts to drive adoptions, donations and awareness for LifeLine Animal Project. This position is a hybrid role (part remote/part in shelter or attending offsite events) and supports marketing efforts by creating and ordering marketing materials, assisting with collateral and swag orders, assisting at events, and helping to highlight lifesaving programs and initiatives. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Marketing: • Work with the marketing team to support and promote LifeLine events, programs and initiatives and to get the word out into our community., • Help manage the creation, print and distribution of flyers, postcards, and signage in collaboration with graphic designer., • Review and courageously provide feedback on creative assets including flyers, postcards, and digital graphics, with attention to design principles and brand standards, • Design simple graphics in Canva as needed., • Work with offline and online print vendors to place orders., • Attend events as brand ambassador & promote needs of the organization., • Promote positive conversations, respond to messages, and escalate any concerns., • Assist with Google reviews and responses to marketing inboxes (news, events)., • Project management utilizing tools like Asana. Events: • Support LifeLine events by helping plan, lead, and attend events, weekends included., • Ensure LifeLine meets event partnership expectations., • Take responsibility to ensure all events are fully staffed by recruiting volunteers, fosters, adoptable pets and staff where applicable, and attend if necessary., • Emcee public, virtual, and internal events and be able to speak on behalf of LifeLine., • Work with the shelter staff to finalize adoption and foster applications., • Capture and share event photos., • Communicate upcoming events details (including descriptions, expectations, and needs) with the events team in-advance of events to receive assistance in staffing and promotions., • Manage event calendar postings for website & community calendars., • Promote positive outcomes with the general public, donors, community partners, volunteers, fosters, and staff., • Assist staff with recurring adoption events when necessary in an effort to help save lives., • Provide post event stats (e.g. adoptions, donations, merch sold, foot traffic)., • Help manage event inventory to ensure successful event presence. General Responsibilities: • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers and supporters of LifeLine., • Exhibit exceptional stewardship and continue education by participating in LifeLine’s 40-hour annual training requirement. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must love animals and be comfortable working with large dogs, animal handling experience preferred., • Foundational graphic design skills, including familiarity with Canva., • Excellent project management and professional written communication skills., • Ability to lift and carry 50 lbs as needed., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check., • Bilingual in Spanish and English is a plus. Education and/or Experience: Minimum of high school diploma or equivalent. Customer service experience preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or reactive.

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals. This position assists the Foster and Rescue Manager with the implementation of the Foster Care Program by assisting with the implementation of standard operating procedures for the department, focusing on foster volunteer recruitment and support, and maintaining the database of fosters' information. This position produces reports, as needed and has a key role in the training of foster volunteers and the development of related training materials. Essential Job Functions: • Take responsibility to monitor and oversee the daily work activities of the foster team., • Provide informal feedback and support to team members, helping them to develop their skills and grow within the organization., • Monitor staff performance, provide feedback, and notify the Foster and Rescue Manager with any issues or concerns., • Recruit foster volunteers and promote the foster program through social media, volunteer fairs, and other community events - coordinate with the Marketing department as needed., • Assist with the training of foster department staff, including both dog and cat-specific roles, on protocols, procedures, policy, and technology., • Develop training materials manuals, videos, etc. to be used in foster training. Work with Marketing & Communications staff as needed. Receive approval of all materials (content and presentation) from Foster and Rescue Manager and/or Senior Director of Operations., • Oversee the scheduling of foster training classes bottle feeding, administering medications, house training, socializing, etc. Ensure department staff are prepared to conduct training classes. Collaboration and Communication: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly, compassionate, and professional demeanor., • Collaborate with other shelter staff to address any issues or concerns that arise., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Coordinate with other departments to identify foster matches. Meet animals and evaluate personalities and special needs., • Help build a community of animal welfare advocates by working with the Volunteer Coordinator to identify volunteer opportunities within the foster department and develop volunteer roles. General Responsibilities: • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Exhibit exceptional stewardship by ensuring department databases and spreadsheets are accurate and all records are updated and complete in a timely manner. Produce reports as requested., • Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. to advance LifeLine's mission to save lives., • Participate in Placement department activities and back-up other areas if needed., • Coordinate and provide guidance to the volunteer Foster Coach team., • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Continue education by participating in LifeLine's 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: • Compassion for animals and the people who love and care for them., • Knowledge of animal behavior, habits, basic care, and proper animal handling., • Considerable knowledge of animal welfare programs., • Strong reasoning skills with the ability to look at situations from the perspective of another., • Ability to maintain composure and calmly assess animal emergency and life threatening situations., • Must be able to determine when emergency medical care is needed for animals and administer basic first aid when needed., • Training experience and a demonstrated comfort with public speaking., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. One or more years' experience in animal related field or animal sheltering. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to loud noises and unpleasant kennel smells. May have to handle animals that are stray, injured, diseased or vicious.

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals. The Cat Foster Coordinator is responsible for overseeing the shelter foster cat program, including the daily care of kittens housed in the shelter. This role supports the vaccination and basic routine medical care of foster cats, the implementation of the kitten Foster to Adopt (FTA) program, and the general coordination and counseling of fosters caring for shelter cats and kittens. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Customer Service and Administrative Responsibilities: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Maintain the foster module in the shelter database to keep track of foster pets housed outside of the shelter., • Assist the Foster to Adopt (FTA) kitten adoptions by supporting follow up care and related needs up to the point of finalizing the adoption., • Coordinate with adoptions for scheduling surgery for FTA kittens to help advance LifeLine's mission to save lives., • Work with Veterinary staff to schedule vaccines, surgery, appointments, follow-up appointments, and reschedules as needed., • Implement programs to enhance cat and kitten adoptions and foster placement., • Collaborate with relevant staff and departments to address specific behavior needs and support cats in foster and to address any issues or concerns that arise., • Prepare reports as needed. Animal Behavior and Care Responsibilities: • Administer dewormer and vaccinations to foster animals per medical protocol., • Monitor the care of kittens in the nursery., • Train fosters, volunteers and employees on the proper care of cats and kittens of all ages and proper enrichment techniques., • Be willing to work flexible hours and be on call if needed for foster emergencies., • Work with Veterinary staff on medical treatment of cats and kittens in foster care., • Counsel fosters. Answer questions, provide additional training and support as needed. Stay connected to short- and long-term fosters with follow-up phone calls, emails and visits. Maintain connection even when fosters are not housing an animal. General Responsibilities: • Provide back up as needed to other foster roles within the department., • Have a shelter presence to handle onsite foster customer service experiences and assist in tasks relating to cat foster placements such as matchmaking, introductions, behavior and medical consults, and handoffs., • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Support and engage the volunteers who aid the placement teams., • Participate in LifeLine's 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy. One or more years' experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Hot Job West Midtown - Atlanta, GA 30318 Position Type Full Time Job Shift Day Education Level None Travel Percentage None Category Veterinary Services The Shelter Medicine Supervisor works closely with the Shelter Medicine Manager to support the seamless transition of animals from intake to adoption, ensure the humane care and enrichment of animals housed in the Shelter Medicine department and provide quality customer service in accordance with AHS mission, goals, and philosophy. Duties & Responsibilities • Ensure accurate and up to date animal medical records are maintained in PetPoint database, • Assist Shelter Medicine Manager with the implementation of medical and behavior treatment of animals, • Assist Shelter Medicine Manager in pathway decision making and maintaining a daily surgery schedule, • Ensure animal kennels are cleaned and sanitized according to AHS protocol to minimize the risk of disease spread, • Maintain cleaning equipment to ensure proper functioning and safety for use, • Report any damaged equipment or facility repairs, • Coordinates staff training for Shelter Medicine team in conjunction with Shelter Medicine Manager, • Maintain item inventory through Intacct software, • Ensure staff compliance with operational and personnel policies, • Maintain staff schedules in collaboration with Shelter Medicine Manager, • Support staff in completion of daily tasks, • Promote the use of Fear Free animal handling, • Provide feedback to the Shelter Medicine Manager for employees' annual evaluations in accordance with AHS policies, • Perform building opening and closing procedures on an as needed basis, • Provide quality customer service to patrons who visit or call AHS, • Assist and perform all components of animal euthanasia, as needed, in a humane manner in accordance with all AHS guidelines, • Responsible for proper humane handling and disposal of euthanized animals as needed, • Maintain all necessary documentation of drug usage, • Work closely with department staff and volunteers to accomplish AHS goals, • Handle agency funds in accordance with established verbal and written agency guidelines, • Adhere to safety procedures at all times, • Other duties as assigned, • High school diploma or GED equivalent, • Minimum of two years' animal handling experience, • Currently hold euthanasia certification or obtain certification within 6 months of hire, • Minimum of one year experience in a supervisory capacity or veterinary setting; supervisory experience in an animal shelter preferred, • Proven ability to exercise independent judgement, • Ability to communicate efficiently orally and in writing, • Excellent interpersonal skills, • Knowledge of animal diseases, medications and treatment protocols, • Basic computer knowledge in a Windows environment, • Proven ability to exercise independent judgment, • Ability to communicate effectively, orally and in writing, • Excellent interpersonal skills, • Works in a high noise level area, • Requires humane handling of animals and the safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and in accordance with SDS rules, • Physical efforts require constant bending, stooping and lifting, pulling or pushing up to 50 lbs. with reasonable accommodations

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals. As the Adoption Supervisor, you will play a pivotal role in overseeing the day-to-day operations of the adoption process. Reporting to the Adoption Manager, you will lead a team of adoption staff members, ensuring the smooth execution of adoption procedures and maintaining a supportive environment for both staff and potential adopters. Essential Job Functions: • Supervise and support adoption staff, providing guidance, training, and mentorship to ensure efficient operations and exceptional customer service., • Oversee the adoption process from initial inquiries to finalizing adoptions, ensuring compliance with shelter policies and standards while prioritizing the welfare of animals., • Ensure adequate coverage and report issues to management., • Review timesheets and attendance regularly and advise management of attendance policy violations., • Take responsibility to ensure shelter adoption policy is adhered to and assist, as needed., • Conduct regular one-on-one meetings with team members to provide feedback and support professional development., • Make recommendations of disciplinary actions to address employee performance and/or behaviors to the department manager., • Work closely with the department manager to communicate staff needs, operational challenges, and adoption updates., • Support the interview and onboarding process in the event of new hires. Customer Interaction: • Interact with potential adopters, offering guidance, information, and assistance throughout the adoption process, facilitating suitable matches between animals and prospective families., • Compassionately, welcome visitors with a friendly and professional demeanor., • Always operate with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors. Documentation and Record-keeping: • Exhibit exceptional stewardship by reviewing and maintaining accurate and up-to-date records of adoptions, ensuring all necessary paperwork is completed efficiently and accurately. Collaboration and Communication: • Coordinate and participate in adoption events, campaigns, and outreach programs, collaborating with management and the marketing team to maximize adoption opportunities., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Liaise with other departments, such as animal care, veterinary services, and community support, to ensure effective communication and a streamlined adoption process., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Support saving the lives of animals by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes. Adoption Counseling Support: • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Assist adoption staff in providing informative and compassionate guidance to potential adopters, facilitating successful matches based on the animals' needs and adopters' lifestyles while respecting, embracing, and celebrating the diversity of individuals. General Responsibilities: • Continue education by participating in LifeLine's 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Knowledge of general animal care principles and practices., • General knowledge of dog handling and behavior., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Frequent walking and ability to lift 50-80 lbs., • Ability to conduct dog tests both on and off leash., • Able to handle behavior evaluations with dogs and cats., • Comfortable with leash walking dogs up to 110 lbs., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Proficiency in basic computer applications (e.g., Google Workspace, MS Office, email) and experience with database systems is a plus., • Familiarity with Google Workspaces applications, specifically Google Sheets., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: • High school diploma or equivalent; college degree or relevant coursework preferred., • At least one year of leadership experience., • Two or more years' experience in animal related field, animal sheltering, or animal care preferred., • Previous experience in customer service, hospitality, or a similar role is highly desirable., • Fear Free Sheltering preferred. Work Environment: • While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals. The Community Support Supervisor is responsible for providing daily guidance, performance coaching, and administrative oversight to ensure consistent, high-quality service delivery. The Supervisor will work closely with the Community and Client Services Manager to enhance departmental operations, resolve client concerns, and develop innovative community outreach programs that help keep pets with their families. The ideal candidate is an empathetic leader with strong communication skills, a collaborative mindset, and a passion for serving both animals and the people who care for them. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership Responsibilities: • Provide daily direction and communication to employees to ensure clients are assisted in a timely, efficient, consistent, and knowledgeable manner., • Continuously evaluate departmental processes and procedures, and suggest improvements to enhance operational efficiency and service quality for both internal and external clients., • Take responsibility to offer regular performance feedback and coaching to department staff, and write and administer performance reviews focused on skill development and improvement., • Communicate staff needs, operational challenges, and department updates clearly and consistently with the Community and Client Services Manager., • Recommend appropriate disciplinary actions to address performance or behavioral concerns, in consultation with the department manager., • Courageously present creative and innovative ideas to expand departmental impact, working collaboratively with leadership to enhance outcomes for both people and pets. Community Outreach Responsibilities: • Work in partnership with the Community and Client Services Manager to research, develop, and implement programs aimed at keeping pets with their families in an effort to save lives., • Lead communications with potential community partners to foster collaborative relationships and expand service reach. Client Services and Administrative Responsibilities: • Collaborate closely with the Community and Client Services Manager to address and resolve client concerns in a timely manner., • Support department employees in counseling the public on pet care, rehoming assistance, and connecting them with other available community resources., • Address client inquiries, concerns, and feedback professionally and promptly., • Deliver services and support with an open-minded, inclusive approach, treating each community interaction with respect, kindness, and compassion., • Assist the Community and Client Services Manager in managing employee scheduling, approving time-off requests, and regularly reviewing timekeeping data for accuracy in ADP., • Upload employee training hours and relevant documents to ADP, ensuring all records are current and complete. General Responsibilities: • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine's 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email., • Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets., • Ability to research, understand, and communicate available resources clearly and accurately to the public., • Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services., • Team-oriented mindset with a willingness to collaborate across departments and support organizational goals., • Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach., • Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude., • Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems., • Passion for LifeLine's mission and a desire to make a meaningful impact in the community., • Knowledge of general animal care principles and practices., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. At least one year of leadership experience. One or more years' experience in animal related field preferred. Experience in customer service, social work, animal welfare, or a related field is preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine's core values as we complete daily tasks, provide services to clients and care for our animals. As the Adoption and Client Services Manager at LifeLine Animal Project, you will lead and oversee the Client Services and Adoptions departments, ensuring exceptional service delivery and support for our visitors, pet owners, and adopters. This role requires strong leadership skills, a passion for animal welfare, and the ability to manage a team effectively while maintaining a high standard of customer service. This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership: • Manage and supervise the client services team, including concierge and client service coordinators, ensuring they provide courteous and knowledgeable assistance to visitors., • Manage and supervise the adoptions team., • Develop and implement departmental policies, procedures, and training programs to enhance customer service and adopter efficiency and effectiveness., • Ensure all Adoptions employees understand LifeLine adoption policies and procedures (Adopters Welcome)., • Oversee the client services and adoptions operations and procedures., • Ensure all adoptions department operations comply with shelter policies and standards while prioritizing the welfare of animals., • Manage department schedules to ensure adequate coverage., • Take responsibility to ensure shelter adoption policy is adhered to and assist, as needed., • Conduct regular one-on-one meetings with team members to provide feedback and support professional development., • Handle situations requiring disciplinary actions to address employee performance and/or behaviors., • Explain and interpret a vast array of information and verify that staff comprehends instructions given whether written or verbal., • Be able to look at situations from the perspective of another while respecting, embracing, and celebrating the diversity of individuals., • Make decisions and take appropriate actions to save lives by acting calmly in emergency and life-threatening situations., • Manage the interview and onboarding process in the event of new hires., • Exhibit exceptional stewardship by managing departmental budget and resources effectively, ensuring responsible financial stewardship. Collaboration and Communication: • Courageously, collaborate with other departments, such as animal care, veterinary services, and outreach, to ensure seamless operations and cohesive service delivery., • Collaborate with other departments to accomplish departmental and organizational goals., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Attend managerial meetings and events as needed. General Responsibilities: • Ensure accurate and timely data entry and maintenance of animal and client records in the shelter management system., • Compassionately, lead efforts to reunite lost pets with their owners through proactive communication and collaboration with other departments and external agencies., • Monitor and evaluate client satisfaction levels, addressing any concerns or issues promptly and implementing improvements as needed., • Prepare and analyze departmental reports, metrics, and performance indicators to track progress and identify areas for improvement., • Continue education by participating in LifeLine's 40-hour annual training requirement., • Other tasks as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus., • Strong leadership skills with the ability to motivate and develop a team., • Excellent interpersonal and communication skills, both verbal and written., • Demonstrated commitment to animal welfare and advocacy., • Proficiency in using shelter management software and basic computer applications., • Ability to work collaboratively with diverse stakeholders and departments., • Flexible and adaptable to changing priorities and a fast-paced work environment., • Ability to prepare and maintain routine work records and reports., • Proven ability to effectively supervise the work of assigned subordinates., • Basic animal medical and behavior knowledge (preferred), • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Frequent walking and ability to lift 50-80 lbs., • Ability to conduct dog tests both on and off leash., • Able to handle behavior evaluations with dogs and cats., • Comfortable with leash walking dogs up to 110 lbs., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Minimum of high school diploma or equivalent. Bachelor's degree preferred. Two or more years of leadership experience. One or more years' experience in animal related field preferred. Minimum of 2 years of experience in a supervisory or managerial role, preferably in a customer service-oriented environment. Fear Free Sheltering Preferred. While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

The Marketing and Event Coordinator helps manage and represent LifeLine at events and coordinate marketing efforts to drive adoptions, donations and awareness for LifeLine Animal Project. This position is a hybrid role (part remote/part in shelter or attending offsite events) and supports marketing efforts by creating and ordering marketing materials, assisting with collateral and swag orders, assisting at events, and helping to highlight lifesaving programs and initiatives. Essential Job Functions: Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Marketing: • Work with the marketing team to support and promote LifeLine events, programs and initiatives and to get the word out into our community., • Help manage the creation, print and distribution of flyers, postcards, and signage in collaboration with graphic designer., • Review and provide feedback on creative assets including flyers, postcards, and digital graphics, with attention to design principles and brand standards, • Design simple graphics in Canva as needed., • Work with offline and online print vendors to place orders., • Attend events as brand ambassador & promote needs of the organization., • Promote positive conversations, respond to messages, and escalate any concerns., • Assist with Google reviews and responses to marketing inboxes (news, events)., • Project management utilizing tools like Asana. Events: • Support LifeLine events by helping plan, lead, and attend events, weekends included., • Ensure LifeLine meets event partnership expectations., • Take responsibility to ensure all events are fully staffed by recruiting volunteers, fosters, adoptable pets and staff where applicable, and attend if necessary., • Emcee public, virtual, and internal events and be able to speak on behalf of LifeLine., • Work with the shelter staff to finalize adoption and foster applications., • Capture and share event photos., • Communicate upcoming events details (including descriptions, expectations, and needs) with the events team in-advance of events to receive assistance in staffing and promotions., • Manage event calendar postings for website & community calendars., • Promote positive outcomes with the general public, donors, community partners, volunteers, fosters, and staff., • Assist staff with recurring adoption events when necessary in an effort to help save lives., • Provide post event stats (e.g. adoptions, donations, merch sold, foot traffic)., • Help manage event inventory to ensure successful event presence. General Responsibilities: • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Help build a community of animal welfare advocates by supporting and engaging the volunteers and supporters of LifeLine., • Exhibit exceptional stewardship and continue education by participating in LifeLine's 40-hour annual training requirement. Qualifications: • Compassion for animals and the people who love and care for them., • Strong work ethic with the ability to work independently., • Ability to serve the public and fellow employees with honesty and integrity., • Must love animals and be comfortable working with large dogs, animal handling experience preferred., • Foundational graphic design skills, including familiarity with Canva., • Excellent project management and professional written communication skills., • Ability to lift and carry 50 lbs as needed., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check., • Bilingual in Spanish and English is a plus. Education and/or Experience: Minimum of high school diploma or equivalent. Customer service experience preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or reactive.

Job Description Position: Pathways Administrator Department: Client Services/Placement Reports To: Pathways Program Manager Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Pathways Administrator assists the Pathways team with all administrative duties that support the County shelter’s foster program. This includes the engagement and training of fosters and pairing animals with the appropriate foster home for their needs, and behavioral support and assessment of shelter animals. In addition to managing administrative work, this position assists in the hands-on programming as needed and therefore requires organizational skills, animal handling, behavior and basic medical care knowledge, and a passion for delivering top-notch customer service. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Customer Service and Administrative Responsibilities: • Exhibit exceptional stewardship by ensuring accurate data entry for all foster animal behavior and health notes in shelter software., • Work with foster parents to implement behavior plans for foster animals and follow up regularly., • Be compassionatewhen coordinating foster meet and greets, including:, • Educating the foster parent on the foster process at hand-off, including covering our most important dos and don’ts, passing on/emailing any applicable handouts, and having the foster parent sign any necessary documents., • Helping with adoption meetings for fosters as needed., • Ensure any foster animals maintain medication schedules as needed in order to advance LifeLine’s mission to save lives., • Take responsibility to counsel fosters, answer questions, provide additional training and support as needed, and remain connected to short- and long-term fosters with follow-up phone calls and emails. Maintain connection even when fosters are not housing an animal., • Participate in ensuring that routine foster animal medical care done in-house is completed in a timely manner, such as regular monthly preventatives and vaccinations, and subsequent data entry is done., • Maintain a database of foster homes with each foster’s preferences and capabilities, and maintain and update records. Produce reports as requested., • Provide resource support for animals out of the shelter. Animal Behavior and Care Responsibilities: • Participate in rounds with other departments to identify dogs with a shelter-based behavioral decline or behavior challenges and develop plans to place them in foster homes and provide extra enrichment as needed., • Assist in educating fosters on dog care and behavior., • Schedule and conduct foster training classes – bottle feeding, administering medications, house training, socializing, etc., • Work with Veterinary staff to schedule vaccines, surgery, appointments, etc. Provide appointment information to fosters and follow-up if appointments are missed. Reschedule as needed. General Responsibilities: • Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly and professional demeanor., • Cover the department emails to ensure all emails are being answered in a timely manner., • Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the pathways team., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications and experience with database systems is a plus., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Client Care Coordinator Department: CAC Clinic Reports To: Client Care Supervisor Location: 3180 Presidential Dr, Atlanta, GA 30340 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. As the Client Care Coordinator at LifeLine Animal Project, you will play a crucial role in welcoming visitors, assisting with inquiries, and supporting our mission to provide compassionate care to people and animals in need. This position requires excellent communication skills, empathy, and a proactive approach to managing administrative tasks and client interactions. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Complete all assigned tasks in a timely manner prioritizing such tasks in order of importance., • Provide excellent customer service to all clients and visitors. Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset when working with clients and visitors., • Maintain sufficient knowledge of the clinics practice management software and address any errors found with the clinic schedule to help maintain an even and consistent flow., • Recognize non-routine or unusual situations and communicates them to the Clinic Supervisor, Clinic Manager, Clinic Director and/or Medical Director., • Take responsibility to exercise time-management skills to maximize personal efficiency., • Provide fair and impartial treatment to each team mate., • Exhibit exceptional stewardship by maintaining a clean and organized reception area, ensuring it reflects our commitment to animal welfare and professionalism., • Adhere to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual., • Serve as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members. • Demonstrate initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed., • Effectively deal with clients who may be upset over their sick or injured pet as well as being able to professionally and politely explain matters such as payment, scheduling, and other potentially sensitive topics., • Correctly and efficiently count the cash drawer and give correct change and alert management when there are discrepancies in any of the payment reports., • Courageously support LifeLine’s mission to save lives by having comprehensive knowledge of all shelter operations and programs., • Help build a community of animal welfare advocates by supporting and engaging the volunteers at LifeLine Animal Project., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Strong work ethic with the ability to work independently., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Knowledge of customer service as well as general animal care principles and practices., • Ability to stand for extended periods (8 hours a day) and to bend and reach to perform assigned work activities., • Ability to lift and carry 50 lbs. without assistance., • Ability to interact with public and shelter dogs, cats and other animals including vicious, stray, sick or injured animals. Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Knowledge of common cat and dog illnesses., • Knowledgeable of different types of prevention (heartworm, flea, tick)., • Ability to learn animal management software systems and accurately enter information into the software system., • Must be available to work one weekend a month for vaccine Clinic., • Must pass a background check., • Must have reliable transportation., • Ability to accurately manage and record detailed information in medical records and other data-management systems. • Knowledge of spelling and meaning of commonly used veterinary terminology and procedures., • Ability to complete assigned tasks in the time allotted without direct supervision., • Ability to show empathy toward clients and treat animals with respect and compassion., • Excellent interpersonal communication skills and a commitment to outstanding client service. Education and/or Experience: Minimum of high school diploma or equivalent. At least one year of recent experience in customer service, with increasing responsibilities. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious. May be exposed to bites, scratches, animal waste, and contagious diseases.

Job Description Position: Adoption / Client Services Manager Department: Placement Reports To: Director of Client Services Locaton: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. As the Adoption and Client Services Manager at LifeLine Animal Project, you will lead and oversee the Client Services and Adoptions departments, ensuring exceptional service delivery and support for our visitors, pet owners, and adopters. This role requires strong leadership skills, a passion for animal welfare, and the ability to manage a team effectively while maintaining a high standard of customer service. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership: • Manage and supervise the client services team, including concierge and client service coordinators, ensuring they provide courteous and knowledgeable assistance to visitors., • Manage and supervise the adoptions team., • Develop and implement departmental policies, procedures, and training programs to enhance customer service and adopter efficiency and effectiveness., • Ensure all Adoptions employees understand LifeLine adoption policies and procedures (Adopters Welcome)., • Oversee the client services and adoptions operations and procedures., • Ensure all adoptions department operations comply with shelter policies and standards while prioritizing the welfare of animals., • Manage department schedules to ensure adequate coverage., • Take responsibility to ensure shelter adoption policy is adhered to and assist, as needed., • Conduct regular one-on-one meetings with team members to provide feedback and support professional development., • Handle situations requiring disciplinary actions to address employee performance and/or behaviors., • Explain and interpret a vast array of information and verify that staff comprehends instructions given whether written or verbal., • Be able to look at situations from the perspective of another while respecting, embracing, and celebrating the diversity of individuals., • Make decisions and take appropriate actions to save lives by acting calmly in emergency and life threatening situations., • Manage the interview and onboarding process in the event of new hires., • Exhibit exceptional stewardship by managing departmental budget and resources effectively, ensuring responsible financial stewardship. Collaboration and Communication: • Courageously, collaborate with other departments, such as animal care, veterinary services, and outreach, to ensure seamless operations and cohesive service delivery., • Collaborate with other departments to accomplish departmental and organizational goals. • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Attend managerial meetings and events as needed. General Responsibilities: • Ensure accurate and timely data entry and maintenance of animal and client records in the shelter management system., • Compassionately, lead efforts to reunite lost pets with their owners through proactive communication and collaboration with other departments and external agencies., • Monitor and evaluate client satisfaction levels, addressing any concerns or issues promptly and implementing improvements as needed., • Prepare and analyze departmental reports, metrics, and performance indicators to track progress and identify areas for improvement., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus., • Strong leadership skills with the ability to motivate and develop a team., • Excellent interpersonal and communication skills, both verbal and written., • Demonstrated commitment to animal welfare and advocacy., • Proficiency in using shelter management software and basic computer applications., • Ability to work collaboratively with diverse stakeholders and departments., • Flexible and adaptable to changing priorities and a fast-paced work environment., • Ability to prepare and maintain routine work records and reports., • Proven ability to effectively supervise the work of assigned subordinates., • Basic animal medical and behavior knowledge (preferred), • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Frequent walking and ability to lift 50-80 lbs., • Ability to conduct dog tests both on and off leash., • Able to handle behavior evaluations with dogs and cats., • Comfortable with leash walking dogs up to 110 lbs., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. Bachelor's degree preferred. Two or more years of leadership experience. One or more years’ experience in animal related field preferred. Minimum of 2 years of experience in a supervisory or managerial role, preferably in a customer service-oriented environment. Fear Free Sheltering Preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Adoption Supervisor Department: Placement / Adoptions Reports To: Adoption Manager Location: 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. As the Adoption Supervisor, you will play a pivotal role in overseeing the day-to-day operations of the adoption process. Reporting to the Adoption Manager, you will lead a team of adoption staff members, ensuring the smooth execution of adoption procedures and maintaining a supportive environment for both staff and potential adopters. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Leadership: • Supervise and support adoption staff, providing guidance, training, and mentorship to ensure efficient operations and exceptional customer service., • Oversee the adoption process from initial inquiries to finalizing adoptions, ensuring compliance with shelter policies and standards while prioritizing the welfare of animals., • Ensure adequate coverage and report issues to management., • Review timesheets and attendance regularly and advise management of attendance policy violations., • Take responsibility to ensure shelter adoption policy is adhered to and assist, as needed., • Conduct regular one-on-one meetings with team members to provide feedback and support professional development., • Make recommendations of disciplinary actions to address employee performance and/or behaviors to the department manager., • Work closely with the department manager to communicate staff needs, operational challenges, and adoption updates., • Support the interview and onboarding process in the event of new hires. Customer Interaction: • Interact with potential adopters, offering guidance, information, and assistance throughout the adoption process, facilitating suitable matches between animals and prospective families., • Compassionately, welcome visitors with a friendly and professional demeanor., • Always operate with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors. Documentation and Record-keeping: • Exhibit exceptional stewardship by reviewing and maintaining accurate and up-to-date records of adoptions, ensuring all necessary paperwork is completed efficiently and accurately. Collaboration and Communication: • Coordinate and participate in adoption events, campaigns, and outreach programs, collaborating with management and the marketing team to maximize adoption opportunities., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Liaise with other departments, such as animal care, veterinary services, and community support, to ensure effective communication and a streamlined adoption process., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Support saving the lives of animals by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes. Adoption Counseling Support: • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Assist adoption staff in providing informative and compassionate guidance to potential adopters, facilitating successful matches based on the animals' needs and adopters' lifestyles while respecting, embracing, and celebrating the diversity of individuals. General Responsibilities: • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Maintain a clean and tidy work area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Knowledge of general animal care principles and practices., • General knowledge of dog handling and behavior., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Frequent walking and ability to lift 50-80 lbs., • Ability to conduct dog tests both on and off leash., • Able to handle behavior evaluations with dogs and cats., • Comfortable with leash walking dogs up to 110 lbs., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Proficiency in basic computer applications (e.g., Google Workspace, MS Office, email) and experience with database systems is a plus., • Familiarity with Google Workspaces applications, specifically google sheets., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. At least one year of leadership experience. Two or more years’ experience in animal related field, animal sheltering, or animal care preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Adoption Ambassador Department: Placement / Adoptions Reports To: Adoptions Supervisor Location: 1251 Fulton Industrial Blvd NW, Atlanta, GA 30336 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Adoption Ambassador is responsible for counseling the public about potential pets for adoption, conducting meet and greets with clients and animals, and informing clients on the various adoptions programs with the goal of long term adoption matches. The Adoption Ambassador is also responsible for getting to know the animals in our care, helping with adoption events, and having a basic understanding of veterinary knowledge about common shelter issues. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity Adoption Counseling and Customer Service: • Guide adopters through the application process, use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes., • Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, future medical care, and other pertinent information., • Compassionately, educate adopters and the public about responsible pet ownership, including housetraining, veterinary care, and preventive health., • Conduct testing to assess dog behavior and interactions between dogs., • Conduct meet and greets with dogs, cats and other animals., • Take responsibility to assist during high-traffic times, staff shortages, or special events to ensure smooth front desk and adoption operations. General Responsibilities: • Work with the management to implement strategies to boost adoption numbers and participate in community outreach events., • Support saving the lives of animals by maintaining a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes., • Stay informed about current animals in the shelter, including their needs, personalities, and status., • Courageously, collaborate with other shelter staff to address any issues or concerns that arise., • Welcome visitors with a friendly and professional demeanor., • Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and consider our Adopters Welcome policy when greeting and working with visitors., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid the placement teams., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Exhibit exceptional stewardship by maintaining a clean and tidy work and visitor area., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Passion for animal welfare and a strong understanding of animal care and adoption processes., • Ability to serve the public and fellow employees with honesty and integrity., • Excellent customer service skills., • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups., • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively., • Proficiency in basic computer applications (e.g., MS Office, email) and experience with database systems is a plus, • Ability to stand for extended periods and to bend and reach to perform assigned work activities., • Ability to work well in a fast-paced, team-oriented environment., • Comfortable working with dogs and cats of all sizes, breeds, and temperaments., • Ability to follow safety protocols and handle challenging situations with calmness and professionalism., • Ability to work collaboratively with multiple departments to ensure efficient shelter operations., • Ability to adapt to changing circumstances and remain composed under pressure., • Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly., • Must be able to work weekends, holidays, and varying shifts based on shelter needs., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: High school diploma or equivalent; college degree or relevant coursework preferred. 18 years or older. One or more years’ experience in animal related field or animal sheltering preferred. Previous experience in customer service, hospitality, or a similar role is highly desirable. Fear Free Sheltering preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.

Job Description Position: Visitor Experience Manager Department: Community and Client Services Reports To: Community and Client Services Manager Location:3280 Chamblee Dunwoody Rd, Chamblee, GA 30341 Summary: LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals. The Visitor Experience Manager assists the Community and Client Services team with providing excellent customer service to all shelter visitors and ensures the flow of shelter visitors is well-managed. This position supports shelter staff as they manage requests from the public and internal shelter tasks. Essential Job Functions: This represents a list of essential job duties. Other duties or special projects may be assigned as needed. • Uphold the standards and values of LifeLine Animal Project: Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity • Assist the Shelter Leadership in supervising the flow of visitors to the shelter., • Exhibit exceptional stewardship by upholding building presentation standards, monitoring the space for access, health and safety., • Manage building dispatch system by monitoring visitor flow and supporting any technical issues that may arise., • Take responsibility to monitor visitor wait time and follow up on visitor needs that are not met in a timely manner., • Maintain readiness to take on any shelter department tasks necessary to expedite wait times and execute visitor service requests in an effort to save lives., • Communicate clearly and positively with departments and fellow staff to ensure efficient visitor flow., • Uphold a friendly and welcoming environment for both visitors and staff. Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor., • Review feedback from public-facing surveys and review websites; respond and address as needed., • Courageously oversee visitor experience technology and analyze data with the intent to share findings with leadership, and utilize for goal setting and process improvement., • Continuously help to refine and optimize processes and support for staff to ensure efficiency, thoroughness, and a positive experience for staff and the community., • Maintain any training materials related to the role and its procedures to ensure they are always up-to-date., • Consult with department leads to identify inefficiencies and help to create and implement strategies to correct them., • Take initiative to continually learn program and department tasks, new updates, and new staff to ensure a general knowledge of shelter operations and department roles., • Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine., • Continue education by participating in LifeLine’s 40-hour annual training requirement., • Other tasks as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • Compassion for animals and the people who love and care for them., • Excellent customer service and communication skills., • Ability to manage people and a variety of tasks., • Knowledge of general animal care principles and practices., • Excellent organizational skills., • Comfortable with technology and ability to learn new software., • Demonstrated ability to coordinate with various departments, personnel, vendors, volunteers and outside agencies., • Ability to serve the public and fellow employees with honesty and integrity., • Must have a means of travel that ensures prompt arrival for work shifts., • Must pass a background check. Education and/or Experience: Minimum of high school diploma or equivalent. One+ years’ experience in customer service. One+ years’ experience in animal related field preferred. Work Environment: While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or reactive.

The Animal Care Supervisor is responsible for supervising the kennel, training animal care personnel, and ensuring the humane care of all animals impounded at the shelter and other tasks as assigned. Maintain accurate and up to date records of animal care tasks, change in animal status or location,

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience.This role is ideal for individuals passionate about service delivery in a high-velocity environment.Ongoing until positions are filled.To apply, please visit the TP Care