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  • Front of House Manager
    Front of House Manager
    hace 2 meses
    $80000–$95000 anual
    Jornada completa
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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  • Office Manager
    Office Manager
    hace 2 meses
    $18–$22 por hora
    Jornada completa
    Manhattan, New York

    Administrative Assistant/Office manager – Carnegie Hill New York (CHNY) New York, NY Full-Time | In-Person | Monday–Friday | Trauma-Informed, Harm Reduction-Based Care 🏥 About Us Carnegie Hill New York (CHNY) is a respected outpatient treatment provider located on Manhattan’s Upper East Side. We deliver trauma-informed, harm reduction-based care for individuals living with substance use disorders through our: OTP (Opioid Treatment Program) CDOP (Chemical Dependency Outpatient Program) We support recovery from opioids, alcohol, cannabis, stimulants, and other substances. CHNY emphasizes dignity, compassion, and evidence-based care. We are currently seeking a full-time Office Manager to oversee clinic operations and lead administrative support for either the OTP or CDOP program. 📝 Job Responsibilities Oversee front office and administrative operations for either OTP or CDOP Provide reception and clerical needs, ensuring efficient scheduling and patient flow Manage patient check-in, intake, billing coordination, and insurance verification Ensure accuracy of EHR entries and documentation in accordance with CHI policy Maintain supply ordering and inventory control Serve as a key liaison between administrative, clinical, and executive teams Ensure a calm, organized, and welcoming environment for patients and staff Attend required program education/training topics Demeanor supports the principles of trauma-informed and harm reduction-based care ✅ Qualifications Bilingual (English/Spanish) – Preferred Familiarity with electronic medical records preferred. Method One / Computalogic is our EMR. (training materials will be provided) Experience in administrative coordination or office management (healthcare setting preferred) Excellent organizational, communication, and multitasking skills High school diploma or equivalent required; associate’s or bachelor’s degree preferred Dependable, detail-oriented, and team-oriented Understanding of trauma-informed and harm reduction frameworks a plus ⏰ Schedule Full-time, in-person role Monday–Friday From 8AM-2PM 📍 Location: 116 East 92nd Street, Manhattan, NY (Upper East Side) Easily accessible via the 4, 5, 6, and Q subway lines 💲 Compensation Competitive hourly wage (based on experience) No health insurance or PTO benefits offered Training provided during onboarding, including Method One / Computalogic Inclusive, mission-driven team environment 📬 How to Apply Please submit your resume and a brief cover letter via Indeed. Applications are reviewed on a rolling basis. 🤝 Join Our Team Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from individuals of all backgrounds and lived experiences.

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  • Licensed lash technician
    Licensed lash technician
    hace 2 meses
    $28–$33 por hora
    Jornada parcial
    Manhattan, New York

    About LUUM LUUM is revolutionizing beauty through the power of robotics, artificial intelligence, and skilled artistry. We've developed a first-of-its-kind robotic system for applying eyelash extensions—bringing advanced technology to an industry where precision, artistry, and personalization are key. Our team brings together experienced engineers, skilled lash artists, and serial entrepreneurs, all united by a shared mission: to combine innovative technology with beauty expertise to deliver an exceptional experience for every client. About the role: Expand your lash career. Reduce physical strain. Be part of beauty’s future. LUUM is seeking talented lash artists to join our elite team of beauty professionals working alongside cutting-edge robotics. This role is perfect for experienced lash artists who are excited to learn a new system, work in a tech-forward environment, and grow with a supportive, forward-thinking team. We provide in-depth training on our robotic lash platform. If you're passionate about lashes, committed to delivering an amazing client experience, and eager to be part of something groundbreaking, we want to hear from you. Key Responsibilities • Assess client’s natural lashes and provide expert advice on the suitable lash style and length., • Ensure client comfort and safety throughout the lash application process., • Provide lash fills, removals, and touch-ups as required., • Maintain a clean and organized work area, sterilize tools, and follow proper sanitation protocols., • Keep up-to-date with the latest trends and techniques in eyelash extensions., • Provide excellent customer service, ensure client satisfaction and build strong relationships., • Must have a current NY esthetician or cosmetology license, • 200 hours minimum lash artist experience (with client references), • Knowledge of general sanitation laws and procedures and general health/safety standards in the beauty industry, • Self-reliance/Problem-solving skills, • Ability to multi-task and function independently, balanced with working in a team-driven atmosphere, • Exceptional time management and organizational skills, with an emphasis on keen attention to detail, • Reliable and punctual, with a professional work ethic, • Proficient in both classic and volume lash applications, • Excellent eye for detail and precision in lash application, • Outstanding interpersonal and communication skills, • Proven ability to provide exceptional customer service and build a loyal client base, • Flexible and available to work evenings and weekends, • Passion for innovation and interest in learning new technology, • Some nights and weekends required

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