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Job DescriptionDescription: About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: • Support daily front and back office operations, including staffing, patient flow, productivity, EHR documentation, and patient experience., • Supervise, train, mentor, and support staff, volunteers, and students; oversee onboarding, coaching, performance documentation, and training compliance., • Monitor adherence to clinical standards, policies, procedures, HIPAA, safety, infection control, and regulatory program requirements., • Coordinate clinical workflows, scheduling, and interdepartmental collaboration to improve efficiency, quality of care, and patient wait times., • Oversee equipment inspections, medication inventory, supply management, and quality assurance processes., • Assist with audits, regulatory readiness, and special program compliance (e.g., VFC, Medi-Cal, HRSA, OSHA, PCMH)., • Support patient follow-up communications and EHR portal processes., • Collaborate with Clinic Manager and leadership on staffing, hiring, performance evaluations, morale, and issue resolution; provide managerial coverage as needed., • Attend meetings, committees, and trainings; conduct meetings as required. Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: • Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday Compensation Disclosure: $90,000.00 - $94,500.00 The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification. Requirements: • Minimum 3 years of experience in a medical, health or social services setting, • Minimum 2 years of experience with supervisory or leadership responsibilities, • Bachelor’s Degree or equivalent work experience in Health Services Administration, Business Administration, Public Health, Public Administration or related field., • Previous work experience in a community clinic or FQHC highly preferred, • Training and HIPAA knowledge is a must, • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of the healthcare facility environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: • Provide comprehensive medical services to Center patients consistent with specialty scope of practice in a community clinic environment, including taking appropriate health history, performing physical exams, developing differential diagnoses, completing medical work-up, performing or ordering appropriate lab, imaging, and other tests, prescribing, and implementing appropriate therapy according to standard medical practice., • Obtain appropriate consults when problems presented are outside the scope of practice or area of expertise or when unfamiliar with a particular aspect of the patient’s care., • Facilitate transfer of care to other clinicians when religious or personal beliefs interfere with the clinician’s ability to offer full care options., • Provide oral and written health education to Center patients and their families and answer questions, and work closely with other clinic staff that provide these services to assure the provision of appropriate education and information, including follow-up, for clients., • Maintain productivity standards in order to sustain fiscal viability while maintaining high quality medical care., • Answer messages and sign off on clinical reports (consults, lab, x-rays, etc.) in a timely manner., • Complete legible and legally defensible medical records in a timely manner on a daily basis., • Complete and submit all billing in an agreed upon timely manner., • Attend continuing education programs and provide evidence of necessary education completion to upgrade medical skills and maintain licensing requirements. Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: • Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers., • Retirement – 403(b) plan with up to 4% employer match and immediate vesting, • Paid Time Off – Up to 4 weeks of vacation in the first year based on hours worked, plus 7 paid holidays and 1 floating holiday, • Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits, • Annual CME Benefit - Reimbursement to pay for CME, licensing, and certifications required for the position, plus up to one (1) week of paid time off based on your weekly schedule. See offer letter for details., • Tuition Reimbursement - Up to $3,000 per calendar year after one (1) year of service Compensation Disclosure: $255,008.00 - $331,510.40 annually The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification Language Skills (Preferred): Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English. Requirements: • Candidate must be board certified or eligible in Internal or Family Medicine, • Fully licensed to practice in the state of California with no restrictions, • Current DEA certificate., • Current BLS, • Several years of FQHC or community health center practice experience preferred., • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: • Observation of signs and symptoms of illness, reactions to treatment, general behavior, or general physical condition, and determining of whether the signs, symptoms, reaction, behaviors, or general appearance exhibits abnormal characteristic; and implementation, based on observed abnormalities, of appropriate reporting, or referral, or standardized procedure, or changes in treatment regimen in accordance with standardized procedures, or the initiation of emergency procedures., • Direct and redirect patient care services that ensures the safety, comfort, personal hygiene, and protection of patient; and the performance of disease prevention and restorative measures., • Direct and redirect patient care services, including, but not limited to, the administration of medications and therapeutic agents, necessary to implement a treatment, disease prevention, or rehabilitation regimen as assessed by and/or ordered by and within the scope of licensure of a physician, nurse practitioner, physician assistant, dentist, podiatrist and clinical psychologist., • Examines patients to determine presence of illness, utilizing physical findings, laboratory results, medical history, ascertains nature and extent of illness and prescribes treatments as indicated., • Documents and maintains patient records of services provided according to agency and JCAHO standards., • Develops and institutes appropriate treatment plans per protocol with the consultation of the Medical Director. Treatment will include the care of acute and chronic medical problems., • Provides and assists with various counseling and education functions. Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: • Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers., • Retirement – 403(b) plan with up to 4% employer match and immediate vesting, • Paid Time Off – Up to 4 weeks of vacation in the first year based on hours worked, plus 7 paid holidays and 1 floating holiday, • Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits, • Annual CME Benefit - Reimbursement to pay for CME, licensing, and certifications required for the position, plus up to one (1) week of paid time off based on your weekly schedule. See offer letter for details., • Tuition Reimbursement - Up to $3,000 per calendar year after one (1) year of service Compensation Disclosure: $145,600 - $215,000 annually The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification. Language Skills (Preferred): Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English. Requirements: Nurse Practitioner: • Current California RN/NP/NPF License. Physician Assistant: • California Physician Assistant License, • Physician Assistant Certificate, • At least 1-2 years of clinical experience working with underserved, low-income persons or homeless persons preferred., • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: • Manage patient flow and oversee overall clinic operations., • Ensure compliance with policies, procedures, safety, infection control, and HIPAA regulations., • Support, train, mentor, and supervise Front- and Back-Office staff, volunteers, and students, including cross-training staff., • Ensure providers are supported by qualified clinical personnel and staff practice within their scope., • Manage clinical and office materials, supplies, equipment, and EHR systems for efficient operations., • Monitor payroll, staff schedules, provider templates, and timecards to ensure accurate tracking and efficiency., • Coordinate clinical duties to maintain high-quality patient care and positive employee engagement., • Handle patient inquiries, complaints, and follow-up calls in coordination with the Director of Medical Operations., • Prepare the clinic for audits and maintain readiness of equipment, supplies, and staff training/certifications., • Conduct staff meetings, check-ins, and performance reviews; provide coaching as needed., • Oversee special programs (EWC, CHDP) and ensure required documentation and compliance., • Represent the organization in the community and participate in organizational initiatives and projects., • Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday Compensation Disclosure: $99,225.00 - $114,108.75 The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification. Requirements: • Bachelor's degree in Healthcare Administration or equivalent experience, • Knowledge in healthcare operations and technologies, • Excellence in conflict management and problem solving, • Excellent organizational skills, • Excellent leadership skills, • Ability to maintain records and files, • Knowledge of modern office equipment, • Ability to operate a personal computer, • Ability to maintain confidentiality, • Current CPR certification required, • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of the healthcare facility environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet to moderately loud; the incumbent must be able to focus in an environment with many distractions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: Medical Management: • Maintain advanced clinical expertise in Family Practice aligned with current guidelines and standards of care., • Monitor and support clinician performance through established metrics, peer review, and annual evaluations in collaboration with the CMO., • Develop and implement improvement strategies for underperforming clinicians or sites., • Review, update, and develop Family Practice policies, procedures, workflows, and EHR templates., • Oversee resource and referral utilization; establish standardized referral processes to improve access to specialty care., • Collaborate regularly with the CMO on clinical issues, performance, and strategic priorities; participate in required meetings., • Ensure compliance with all legal, regulatory, and corporate integrity requirements., • Provide comprehensive, high-quality Family Practice care, including assessment, diagnosis, treatment, referrals, and preventive services., • Address acute, chronic, and preventive health needs; obtain consults or transfer care when outside scope or due to personal or religious limitations., • Deliver patient-centered, culturally sensitive care and provide health education to patients and families., • Collaborate with clinic staff to support care coordination and patient engagement., • Maintain efficient care delivery while meeting quality, productivity, and fiscal goals., • Respond to patient messages and review/sign clinical results in a timely manner., • Complete medical records and billing accurately and within required timeframes. Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: • Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers., • Retirement – 403(b) plan with up to 4% employer match and immediate vesting, • Paid Time Off – Up to 4 weeks of vacation in the first year based on hours worked, plus 7 paid holidays and 1 floating holiday, • Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits, • Annual CME Benefit - Reimbursement to pay for CME, licensing, and certifications required for the position, plus up to one (1) week of paid time off based on your weekly schedule. See offer letter for details., • Tuition Reimbursement - Up to $3,000 per calendar year after one (1) year of service Compensation Disclosure: MD/DO $230,880.00 - $300,144.00 annually & NP/PA $143,520.00 - $186,576.00 annually The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification. Requirements: • At least three years of recent experience in outpatient primary care practice., • Experience in a FQHC setting preferred., • Previous management or leadership experience., • Meet and maintain all criteria for EHC’s Physician Credentialing/Privileges, including the following:, • Completion of a M.D. or D.O. degree from an U.S. accredited medical school, school of osteopathy medicine, or FMG with ECFMG or Fifth pathway certification, with completion of a US accredited residency program in Family Practice, OR, • Completion of an accredited Nurse Practitioner or Physician Assistant program, • Current Board Certification in Family Practice., • Current, valid and unrestricted State of California medical licensure., • Unrestricted ability to obtain Medicare, Medi-Cal, and other payor credentialing., • Current BLS certification., • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: • Provide comprehensive medical services to Center patients consistent with specialty scope of pediatrics in a community clinic environment, including taking appropriate health history, performing physical examination, developing differential diagnoses, completing medical work-up, performing or ordering appropriate lab, imaging, and other tests, prescribing, and implementing appropriate therapy according to standard medical practice., • Obtain appropriate consults when problems presented are outside the scope of practice or area of expertise or when unfamiliar with a particular aspect of the patient’s care., • Facilitate transfer of care to other clinicians when religious or personal beliefs interfere with the clinician’s ability to offer full care options., • Provide oral and written health education to patients and their families and answer questions, and work closely with other clinic staff that provide these services to assure the provision of appropriate education and information, including follow-up, for clients., • Maintain productivity standards in order to sustain fiscal viability while maintaining high quality medical care., • Answer messages and sign off on clinical reports (consults, lab, x-rays, etc.) in a timely manner. Elica Health Centers offers a competitive, comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include: • Medical, Dental & Vision Insurance – Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage. Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions. Coverage options are available for individual and family tiers., • Retirement – 403(b) plan with up to 4% employer match and immediate vesting, • Paid Time Off – Up to 4 weeks of vacation in the first year based on hours worked, plus 7 paid holidays and 1 floating holiday, • Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits, • Annual CME Benefit - Reimbursement to pay for CME, licensing, and certifications required for the position, plus up to one (1) week of paid time off based on your weekly schedule. See offer letter for details., • Tuition Reimbursement - Up to $3,000 per calendar year after one (1) year of service Compensation Disclosure: $235,000 - $293,750 annually The compensation range listed reflects Elica’s good-faith estimate of the anticipated hiring range for this position in accordance with California pay transparency requirements. Final compensation will be determined based on job-related factors, including relevant experience, education, certifications, skills, and qualification Language Skills (Preferred): Bilingual or multilingual communication skills in English and Russian, Farsi, Pashto/Pushto, or Spanish are preferred to support the needs of the communities we serve, where more than 50% of patients report a primary language other than English. Requirements: • Completion of a M.D. or D.O. degree from an U.S. accredited medical school, school of osteopathy medicine, or FMG with ECFMG or Fifth pathway certification., • Board Certified or Eligible for Board Certification in Family Practice, Internal Medicine or Pediatrics., • Current, valid and unsuspended State of California medical licensure., • DEA Certificate required., • Current CPR certification required., • At least 1-2 years of experience working with underserved, low-income persons or homeless persons preferred., • A strong commitment to serve medically underserved families., • Experience in managing all aspects of pediatric primary care practice; current, standard medical practices, treatments, tests, and therapies for children from birth to 19 years of age, including acute care, chronic illness management, preventive care, development, behavior, and psychopharmacology., • Experience with clinical quality measures such as: HRSA core measures, HEDIS, PCMH, etc., • Able to give & receive constructive feedback while employee holds himself/herself and others accountable., • Exercising good judgment in clinical decision making and client care., • Speaking and understanding another language highly desirable., • Ability to pass all mandated compliance training to meet regulations from all governmental and clinical agencies., • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionDescription: Position: Clinical Technician Type: Hourly, Full-Time, Non-Exempt Compensation: $21-23 hourly Benefits: • Health Insurance (Medical, Vision, Dental), • PTO (Vacation, Sick), • Direct Client Care: Support patients struggling with addiction and mental health disorders through daily activities and programming, appointments, and crisis intervention., • Safety Checks: Conduct regular physical checks on all patients within care (a.k.a. “rounds”)., • Intakes & Discharges: Play a leading role in patient intakes and discharges from the treatment facility, ensuring all clients feel comfortable and welcome., • Medication Observation: Monitor and document client self-administration of medications in accordance with the facility’s policies and procedures., • Group Facilitation: Participate in and facilitate applicable group sessions (e.g. life skills, art therapy, outings, etc.)., • Documentation: Take all required notes in the company's electronic medical record system (KIPU). Requirements: Qualifications: • License/Credentials: RADT, SUDRC, or RAC (required); candidates who are willing to get their RADT/SUDRC/RAC (9-hour online course) are encouraged to apply, • Education: High School Diploma / GED or Bachelor’s Degree (preferred), • Experience: 1+ years of behavioral healthcare experience (preferred), • Additional:, • Valid CA Driver's License (required), • Current Health Screen / Physical (required), • Compassion for clients and employees in all interactions, • Strong professional ethics, boundaries, and integrity, • Positive attitude and emotional composure Akua Behavioral Health is California’s leading mental health and substance abuse treatment center. We provide our clients with individualized, compassionate treatment from Master’s and Doctorate level clinicians across various levels of care at fully licensed and accredited facilities throughout Northern and Southern California. To give our clients the best chance at lasting recovery, we pioneered an integrative East-meets-West approach that combines Western evidence-based treatment with holistic Eastern traditions to treat the mind, body, and spirit. Our mission is to create an environment of healing and transformation for each client seeking change.

Job DescriptionDescription: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. WHAT YOU'LL DO: Patient Service Center Representative serves as the initial point of contact for Elica Health Centers (EHC) patients, partners and vendors. As part of the Patient Service Center, your primary role is to provide excellent customer service to patients assisting them with scheduling appointments, updating patient demographics and insurance information, verifying health plan eligibility, and taking messages to deliver to appropriate internal staff. BENEFITS: • Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!, • Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family., • Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind., • Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs., • Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage., • Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance., • Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources. To explore our mission, values, and the communities we serve, visit our website: Elica Health Center's Website Requirements: WHAT ARE WE LOOKING FOR? The successful candidate will be willing and able to: • Bilingual Russian is highly preferred., • Handling outbound and inbound calls from patients, other medical offices, patient family members and hospitals., • Registering new patients., • Scheduling patient appointments via inbound and outbound calling efforts., • Working assign tasks in clinical inbox., • Taking complete and accurate messages and delivering them to appropriate internal staff., • Transferring patient calls with complex inquiries to appropriate staff., • Documenting patient complaints., • High school diploma or GED required., • General education degree from an accredited institution preferred., • Experience with Electronic Health Records (EHR) software, preferably EPIC., • Experience working in a call center environment., • Healthcare terminology knowledge., • Knowledge and experience working in a clinic front office setting with customer service including dealing with the public., • Understanding of health insurance including Medicare and Medi-cal., • Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours. The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered. Compensation Dependent Upon Experience Starting at $25.00

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