Front Desk Receptionist
5 days ago
South Scottsdale, Scottsdale
Tristar Hotel Group is a leading hospitality provider known for offering exceptional guest experiences. We are currently seeking a dedicated, professional, and friendly Front Desk Receptionist to join our dynamic team. As the first point of contact for our guests, this role is key to delivering excellent service and ensuring a smooth check-in and check-out process.
Position Summary:
The Front Desk Receptionist will be responsible for providing exceptional customer service, handling guest inquiries, and managing reservations. This role requires strong communication, multitasking, and problem-solving skills. You will play a crucial role in enhancing the guest experience by maintaining a welcoming and efficient environment.
Key Responsibilities:
Greet guests with a warm and welcoming demeanor upon arrival and departure
Manage check-in and check-out processes efficiently and accurately
Respond to guest inquiries and provide assistance with reservations, special requests, and general hotel information
Process payments and maintain accurate guest records in the hotel management system
Handle guest concerns and complaints promptly and professionally
Maintain the front desk area, ensuring it is neat, organized, and welcoming
Collaborate with other hotel departments to ensure guest satisfaction
Perform administrative duties such as answering phones, processing emails, and updating guest information
Assist with hotel bookings and provide information on local attractions and services
