Customer Service Manager - State Farm Agent Team Member
hace 3 días
Carmichael
Job DescriptionBenefits: • Competitive salary, • Paid time off WHO WE ARE: We are a dynamic team of insurance sales professionals working in a faced paced, modern office, and looking for our next great Customer Service Manager. The Jake Pinto State Farm Insurance agency is an established, growth-oriented agency powered by a team of motivated, enthusiastic, individuals who take pride in providing exceptional service to our customers. Our success comes from creating a workplace that is modern, fun, and energetic. A place where people enjoy coming to work each day. We combine industry expertise with a forward-thinking approach to consistently achieve outstanding sales results. If you're self-motivated, hardworking, organized, detail oriented, and passionate about helping customers, supporting a team's success, and keeping the office running efficiently, we'd love to meet you and talk about the opportunity we have to offer. RESPONSIBILITIES: • Answer all incoming phone calls promptly and professionally, providing accurate information, and directing calls as needed., • Assist walk-in customers and respond to email, and online inquiries regarding insurance availability, eligibility, coverages, policy changes, additions, billing and issue resolution., • Process service requests from customers and underwriters efficiently and accurately using State Farm provided resources., • Establish and maintain long-lasting customer relationships, identifying opportunities for retention, marketing, and sales support., • Support the sales team and serve as an assistant to the agent, helping with the sales process, retention efforts, and resolving customer concerns, questions, or issues., • Perform administrative tasks for the agent and agency, including screening and directing phone calls, scheduling appointments, managing calendars, producing reports, and handling supply management., • Manage office operations to ensure a clean, organized, and efficient workspace, including ordering supplies, planning and preparing office/customer events, meetings, and promotional activities.QUALIFICATIONS:, • Prior insurance or customer service experience strongly preferred., • Ability to work independently in a fast-paced, high-demand environment while staying organized and focused., • Strong multitasking skills with a proactive, solution-oriented approach to problem-solving., • Excellent communication skills with the ability to confidently interact with customers, answer questions, anticipate needs, and provide clear support., • Dedicated to delivering exceptional customer service and strengthening customer relationships for retention., • Quick, energetic, enthusiastic, and team oriented, with a passion for helping customers and supporting a team's success., • Possess or able to obtain Property and Casualty Insurance License, • Possess or able to obtain Life and Health Insurance LicenseBENEFITS:, • Competitive hourly pay with opportunities for growth., • Paid time off, including holidays, vacation, and personal/sick days., • Valuable career-building experience.