Operations Manager
19 days ago
Sacramento
Job Description Operations Manager Job Type: Full-Time, Remote/Hybrid (80% on-site, 20% WFH) Location: Sacramento, CA Pay: $75,000 - $82,500 Benefits: • Health, • Dental & Vision, • No Cost, Short-Term Disability & Basic Life Insurance, • 401k Plan (4% Employer Match) The Role The Elevo Operations Manager is responsible for overseeing the successful implementation and quality of Elevo’s regional programs. This role ensures fidelity of program implementation, operational excellence, and strong district partnerships while developing and supporting Regional Program Training Managers (RPTMs) and wellness coaching staff. This role serves as the primary operational and strategic lead for programming and works cross-functionally with internal departments and district partners to ensure services meet contractual, compliance, and student support expectations. The Operations Manager will report to the Director of Operations. Responsibilities Program Implementation & Site Success • Oversee the fidelity of implementation of services across assigned districts and sites, • Design and oversee rotational schedules to ensure adequate service coverage and compliance with district agreements, • Ensure operational processes are executed effectively, including attendance tracking, data collection, and billing documentation, • Conduct regular site visits to monitor program quality, coach performance, and student engagement, • Occasionally fill in on-site to support the site team and work directly with students, • Perform quality assurance reviews and implement corrective action plans when needed, • Oversee curriculum integration and implementation aligned with district wellness goals and Elevo standardsStaff Development & Leadership, • Provide leadership, coaching, and professional development to Regional Program Training Manager(s) (RPTMs) and Certified Wellness Coach staff, • Support onboarding, training, and backfill training for new and existing staff, • Participate in and support recruitment, interviewing, and hiring processes for Elevo coaches, • Support performance management, growth planning, and upskilling of staffDistrict & Site Partnership Management, • Serve as the primary day-to-day district point of contact for programming, • Build and maintain strong relationships with district leadership, principals, assistant principals, counselors, after-school staff, and other partner agencies., • Lead site-level planning conversations to align wellness services with school needs and priorities, • Identify emerging site or district concerns and develop proactive solutions and action plansOperational Strategy & Cross-Functional Collaboration, • Partner with internal teams, including Talent, Curriculum, and Marketing, to support program implementation, • Communicate talent needs, program updates, and resource gaps to appropriate internal stakeholders, • 4+ years of experience in program operations, staff management, or education-based program leadership, • Ability to travel to sites regularly (4-5 times per week or as needed), • Strong stakeholder management and customer service experience, • Associates or Bachelor’s degree in Social Work, Human Services, Addiction Studies ,or Psychology., • Experience supporting student wellness, behavioral health, counseling, or student intervention programs, • Will be required to register with the California Department of Health Care Access and Information. Elevo will help with completing the registration process.Preferred:, • Experience working within K–12 school systems or student support services, • Experience overseeing data tracking, compliance reporting, or student service documentation, • Experience leading multidisciplinary or specialized service teamsSkills, Knowledge & Traits, • Strong operational and program quality management, • Ability to lead specialized service programs with attention to compliance and fidelity, • Relationship-driven leadership style with strong communication and collaboration skills, • Strategic thinker with strong problem-solving abilities, • Highly organized with strong attention to detail and data analysis skills Egj9F0cF1B