Assistant Director, Information Technology - Technical Services
1 day ago
San Diego
Under the general direction of the Director of Information Technology, the Assistant Director of IT, Technical Services, provides strategic leadership and operational oversight for Institute-wide technical support and end-user services. This role is responsible for ensuring high-quality, reliable, and responsive technical services that support the Institute's scientific research, administrative, and operational missions. The Assistant Director leads and mentors the Technical Services team, oversees service delivery operations, manages the technical service delivery platform, and coordinates closely with Infrastructure, Applications, Security, and external partners. The position emphasizes continuous improvement, staff development, customer satisfaction, and alignment of technical services with institutional priorities and best practices. How to apply: • Click 'apply now' and create an account or sign in to your existing account., • Complete all application questions., • Please submit your resume with your application. The Salk Institute is an internationally renowned research institution that values ___ members of our scientific community. We seek bold and interactive leaders passionate about exploring new frontiers in science. Our collaborative community embraces perspectives across discipline, professional acumen, and unique life experiences, fostering innovation, and a sense of belonging. Together, we strive to improve the wellbeing of humanity through groundbreaking research. Founded by Jonas Salk, developer of the first safe and effective polio vaccine, the Institute is an independent, nonprofit research organization and architectural landmark: small by choice, intimate by nature, and fearless in the face of any challenge. Salk's vibrant community has many talented individuals from varied backgrounds, each playing a crucial role in driving our mission forward. From ___ to dedicated ___ and brilliant ___, the Institute is united by a shared passion for scientific exploration and innovation. What Your Key Responsibilities Will Be Technical Services Leadership & Operations Management • Provide day-to-day leadership, supervision, coaching, and performance management for the Technical Services team, including service desk and desktop support staff., • Establish and maintain service standards, operational procedures, documentation, and knowledgebase practices., • Oversee and optimize the Institute's IT ticketing system, including workflows, metrics, reporting, and servicelevel objectives., • Ensure consistent, high-quality customer service and timely resolution of incidents and requests., • Partner with scientific, administrative, and facilities stakeholders to understand needs and improve service delivery., • Lead and manage technical services-related projects, including endpoint deployments, upgrades, software rollouts, and workflow enhancements., • Serve as project manager for initiatives involving desktop systems, peripherals, collaboration tools, and telephony services., • Coordinate timelines, resources, vendor relationships, communications, and change management activities., • Collaborate closely with Infrastructure, Network, Security, and Applications teams to ensure seamless service delivery and operational readiness., • Act as liaison between Technical Services and Infrastructure/Network teams for escalated or complex issues., • Oversee endpoint lifecycle coordination, including provisioning, maintenance, and replacement planning., • Provide oversight and coordination for telephony and VoIP systems, including call routing and user support processes., • Hands-on technical issue/ticket resolution as required, • Support budgeting, asset tracking, and vendor coordination related to technical services., • Directly supervises 2 employees., • May indirectly supervise other IT Infrastructure employees, contractors, consultants, and third-party service providers, • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Required: • Minimum seven (7) years of progressive IT support or IT service management experience., • At least three (3) years of supervisory or teamlead experience, • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience., • Experience managing enterprise ticketing systems., • Proven leadership and staff development experience., • Strong project management and communication skills., • Master's degree in IT Management, Business Administration, or related field., • ITIL certification or equivalent service management training. The expected pay range for this position is $125,000-$155,000. Salk Institute provides pay ranges representing its good faith estimate of what the institute reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. Benefits Salk Institute offers competitive___, including medical, dental, vision, retirement, paid time off, tuition reimbursement, patient advocacy services, and transit/parking program. Salk Values The Salk Community, both scientists and administrators, worked together to define values that we believe support Salk's pursuit of excellence. To be truly the best scientific institution requires not only incredible discoveries, but a common understanding of how we should work together to enable those discoveries. The acronym ___ provides a simple way to remember each of the values and reminds each of us of the importance of what we do each day. Equal Employment Opportunity Statement The Salk Institute for Biological Studies is an Equal Opportunity Employer and is committed to providing equal access to opportunities for students, employees, applicants for employment and other visitors. Salk has also adopted and maintains a policy to encourage professional and respectful workplace behavior and prevent discriminatory and harassing conduct in our workplace. Accordingly, the Institute prohibits harassment and discrimination in employment on the basis of, and considers all qualified applicants for employment without regard to, actual or perceived race (race is inclusive of traits associated with race, including, but not limited to, hair texture and protective hairstyles. Protective hairstyles include, but not limited to, such hairstyles as braids, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), reproductive health decision making, gender, gender identity, gender expression, sexual orientation, veteran and/or military status (disabled veteran, veteran of the Vietnam era, other covered veteran status), political affiliation, and any other status protected by state or federal law. Discrimination is prohibited with any intersectionality of the above-mentioned characteristics, including: • Any combination of characteristics., • A perception that the person has any of the characteristics or any combination of those characteristics., • A perception that the person is associated with a person who has, or is perceived to have, any of those characteristics or any combination of those characteristics. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.