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The Card Services Specialist plays a critical role in delivering a seamless, accurate, and secure experience for members across all credit, debit, and ATM/ITM operations.This position serves as a trusted problem-solver, process expert, and key partner to both members and internal teams.The ideal can

Job Description Department: Consumer & Business Banking Reports To: Branch Manager EEO Code: Administrative Support FLSA Status: Non-Exempt Position Grade: N02 RELATIONSHIP BANKER SUMMARY DESCRIPTION To assist the bank in meeting its sales and service goals by cultivating customer relationships. This position is responsible for assessing customers' financial needs and cross selling additional products and services to retain customers and increase the profitability of the bank. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Performs other duties necessary to complete branch customers' transactions. Represents the bank to customers with a courteous, friendly, and assured attitude. Ensures compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures by avoiding violations, minimizing risk, and protecting the bank. ESSENTIAL JOB FUNCTIONS • Process branch customers’ transactions, including but not limited to receiving and verifying deposits; mortgage and loan payments; disbursement of funds by withdrawal; cashing checks, and other negotiable items requested by customers. Perform duties strictly in accordance with bank policy and procedure, promoting positive customer relations by providing exemplary service., • Verify transactions and account balances and ensure that transactions follow bank policy, state and federal regulations such as Reg CC, Reg DD and Bank Secrecy Act (BSA). Understand and exercise customer identification procedures (CIP). Complete Office of Foreign Asset Control (OFAC) verifications. Recognize when Currency Transaction Reports (CTRs) are to be completed and filed. Refer unusual questions and account activity to supervisor., • Greet and interview existing and prospective customers to assess financial needs and promote and discuss various bank products and services, including but not limited to; checking accounts, savings and retirement accounts, electronic banking services and consumer loans. Open and process all types of accounts including deposit and loan products., • Explain and/or demonstrate various additional products and services, using a needs-based consultative approach to customers to discover complimentary services which would provide value to the customer and to attempt to cross-sell. Act as a leader in promoting and demonstrating self-service channels to customers, including ATM, Online banking, and Mobile Banking. Make qualified referrals to business partners in the areas of residential and commercial lending, cash management and merchant services etc., • Handle all cash under daily control, and maintain cash limits, accurately and according to bank policy and procedure. Accurately balance each day’s transactions and verify cash totals to complete daily settlement to verify accuracy of all work., • Answer routine and more complex questions on customer accounts, products, services, policies, and procedures. Troubleshoot customer issues and provide follow-through to ensure resolution., • Responsible for other tasks as required, including but not limited to reporting; ordering supplies; balancing branch machines; preparing night deposit bags; operating drive-up window; filing and scanning records and maintaining proper and safe procedural responses to robberies., • Work with branch management to plan for the achievement of individual and team sales goals according to the bank’s Sales Program. Fully participate in sales promotions., • Maintain a thorough knowledge of bank products and services, standards and procedures through attendance at meetings and timely completion of training., • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. Demonstrate exemplary customer service skills., • Ability to count money accurately and distinguish denominations and accurately process bank transactions including but not limited to cash deposits, withdrawals, and transfers, • Ability to operate teller and platform software and business machines, • Knowledge of the bank's products and services and the use of digital channels., • Ability to assess and enhance the customer relationship by cross selling products and services, • H.S. Diploma or equivalent, • 6 months+ cash handling and sales experience ADDITIONAL REQUIREMENTS • Notary Public within 1 year of employment NOTICE This list of duties is not intended to be all-inclusive and may be expanded to include other duties that may be deemed necessary by management from time to time. The Bank reserves the right to modify, interpret, or apply the job description in any way the company desires and that the job description is not a contract for employment. All employment is “at will”. Also, employee is expected to have knowledge of and adherence to Bank policies and procedures. The employee complies with state and federal regulations and specific BSA/AML related regulations and all information security related regulations. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. EEOC Statement: WSB provides equal employment opportunity to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. • “E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.”

Job Description About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About this role: USALLIANCE Financial is committed to making a positive difference in the lives of our members and community. Relationship Banker III is responsible for the delivery of exceptional member experiences, implementing USALLIANCE’s sales and service standards by offering products and services to improve our members’ financial position. Represent USALLIANCE in the community and form lasting relationships with our members and partners. You will have teller like responsibilities and personal banker like responsibilities, acting as a universal banker. Key Responsibilities: • Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications., • Maintains a proficient level of knowledge of Credit Union products, services, policies, and procedures, including promotions and special offers, during member and employee interactions., • Coach team to provide sales and service excellence, provide supportive training and timely review of progress., • Offer additional support to our Call Center when needed., • Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction., • Maintain the privacy and confidentiality of Credit Union members and employee account and business information. Identify and communicate areas for continual improvement of business processes to support efficiency., • Become an ambassador of USALLIANCE by conducting business outreach/participate in branch, community, network and SEG events to explore new business opportunities and enhance existing partnerships., • Ensure CRM tool is being utilized appropriately and consistently., • Maintain and assume responsibility of the team to ensure that the branch is consistent in their daily, weekly, monthly functions., • Assist Branch Leaders with operational tasks as assigned including vault & ATM custodian, peer mentoring and training of new employees., • Identify and communicate areas for continual improvement of business processes to support efficiency., • Obtain Notary within first year in position., • Travel to other locations as needed., • 4+ years of financial service industry experience required, • 1+ year of head banker/supervisor/management experience preferred, but not required, • Proven leadership abilities., • Able to manage multiple priorities and possess a strong understanding of branch processes, policies, and procedures., • Strong sales background., • Must have a positive “can do” attitude and high energy level., • High level attention to detail., • Strong customer service orientation., • Excellent communications skills., • Aptitude to comprehend numbers & calculations., • Must obtain Notary within 6-12 months in position., • Associate or bachelor’s degree preferred., • Competitive salary and benefits package, • Opportunities for professional development and career growth, • A collaborative and inclusive work environment, • Paid Time Off, Wellness Time & Paid Federal holidays, • 401K with 6% match, • High Performance Culture EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability. In the spirit of pay transparency, we are excited to share the base hourly range for this position is $23.43 - $28.70, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

Job Description Actual compensation for this role is commensurate with experience, skill set, and other qualifications. East Cambridge Savings Bank’s Operations Division is actively recruiting for a Digital Banking Manager. Function: Under the general direction of the Vice President Digital Banking Officer, manages the daily functions of the Digital Banking Department and performs a variety of administrative duties in accordance with established Bank policies, procedures, and strategic goals. We are looking for a candidate with: • Bachelor’s degree or its equivalent through specialized coursework and training., • At least 3 years operations experience and 3 or more years of management or supervisory experience. Strong knowledge of deposit regulatory requirements., • Proficient with digital banking and cash management products., • Strong verbal and written communication skills,, • Working knowledge of COCC or similar core system., • Working knowledge of MS Office suite, • Strong attention to detail with analytical, organizational, and planning skills. Highly self-motivated and ability to manage multiple tasks. Primary Responsibilities: • Manages the daily digital banking functions, ensuring all daily functions and assignments are completed. Responsible for ensuring that General Ledger accounts are reconciled in a timely and accurate manner. Provides daily coaching, direction, and guidance to staff in the completion of assignments. Monitors progress of staff assignments; modifying and reassigning workload as needed. Conduct staff performance appraisals., • Responsible for assisting Bank personnel with questions and problems pertaining to any aspect of Digital Banking in accordance with the Bank’s Customer Service Standards. Ensures that staff respond to customer questions and problems in a timely manner and that a high level of quality service is provided. Resolves customer service issues not resolved at staff level. Keeps management abreast of all operational, customer service, compliance, staffing and other issues., • Authorizes incoming and outgoing wire transfers in accordance with Bank policy and procedures. Ensure all wires processed meet compliance guidelines. As needed, implements changes to the Banks wire processing system to ensure efficiency and coordinate system updates and upgrades., • Approves, the setup and maintenance of the Banks Cash Management services. Ensures compliance by confirming all required documentation is obtained, records are accurate, and customers receive a copy of the NACHA Operating Rules at onboarding and annually., • Performs monthly and annual review of Cash Management activity, such as analyzing transaction volumes, recommending limit changes, and preparing customer communications. Notifies management of possible abuse, fraud, or security gaps and implements controls to prevent losses. Conducts an annual analysis of competitor Cash management fees, recommend and implement approved pricing changes., • Responsible for the timely and accurate resolution of Regulation E Claims, in accordance with regulation, and established policies and procedures. Monitors compromised card alerts, ensuring timely customer notification and card closeout in order to mitigate losses., • Responsible for coordinating updates, enhancements and replacements of the ATM/ITM fleet. Ensures ATMs/ITMs are operational, resolving outages directly with vendors or internal departments. Responsible for comparing competitor ATM fees on an annual basis, recommending and implementing approved changes., • Responsible for gathering and reviewing vendor management documentation. Responds to client considerations and completes Risk Assessments in a timely manner Coordinates resolution of service disruptions by working directly with vendors. Keeps abreast of Digital Banking vendor updates and enhancements; recommending changes that should be pursued and implementing the changes., • Coordinates and executes the fulfillment of Auditor requests. Monitors the result of audits, reports any exceptions to management; makes appropriate recommendations for improvements and implements approved changes., • Keeps abreast of regulatory requirements and developments pertaining to all Digital Banking functions and technology. Communicates regulatory changes and results of review to management and makes recommendations based on findings. Completes quarterly compliance reviews, assists in development and expansion of compliance monitoring and implements corrective measures based on findings. Ensures Digital Banking systems meet emerging compliance and regulatory changes. Reports findings to management and assists with implementing changes as needed, • Recommends and implements improvements to operational procedures in order to increase efficiency, makes necessary changes to the Digital Banking Procedures Manual and communicates changes to appropriate Bank employees. Conducts Digital Banking, Cash Management and other related training as needed or assigned., • Responsible for preparing Board Reports in a timely and accurate manner. Designs and enhances new existing reports, efficiently utilizing the Bank’s report writing technology, • Maintains knowledge of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulatory requirements. Ensures that management and staff members complete BSA related annual training in a timely manner and that all BSA procedures are followed when applicable. Identifies and reports compliance related issues and suspicious activity. Contact our Human Resources Division or visit to apply or for more details. Submit your resume to: Email: Fax: 617-252-6877 Phone: 617-354-7700 East Cambridge Savings Bank, Attn: Human Resources 344 Cambridge Street Cambridge, MA 02141 East Cambridge Savings Bank is an Equal Opportunity Employer/Disabled/Veterans

Job Description The Senior Deposit Operations Specialist is responsible for overseeing complex operational tasks related to deposit accounts, ensuring compliance with banking regulations, and maintaining efficient workflows within the deposit operations department. This role requires advanced problem-solving skills, leadership abilities, and a comprehensive understanding of deposit operations. The Senior Deposit Operations Specialist also acts as a key resource for training and mentoring team members while contributing to the overall efficiency and success of the department. Key Responsibilities: ACH • Conduct ACH processing daily: ensure accuracy and verify receipt of incoming ACH files, ACH returns and reversal requests, and business client ACH files, balance collection and distribution of files, record and verify settlement dates, file totals to transmittals to ensure proper posting., • Process and handle exception reports, Government Reclamations and Death notices., • Maintain all IRA membership accounts for accuracy and completeness of year-end IRS tax reporting, process IRA death claims in a timely manner, administer the IRA program including the processing of new accounts, rollovers and withdrawals., • Provide overrides and provide support to Staff related to Deposit Operations., • Monitor online account opening and new account documents and handles account exceptions per the Customer Identification Program (CIP). Report discrepancies immediately to the Deposit Operations Manager and assist in clearing discrepancies., • Report closures, account abuse, and fraud to account verification companies., • Verify, process and release wires., • Process City of Boston pension and payroll ACH files, • Attend department meetings to ensure open communications of current issues and continued training in regulatory changes or new business products., • Provide backup/feedback to all other Deposit Operations Specialists., • Maintain and review operational workflows to ensure accuracy and efficiency., • Conduct audits of deposit accounts and processes to identify and address discrepancies., • Manage and perform complex deposit operations tasks, including account reconciliations, processing corrections, and handling escalated customer issues. Qualifications: • High School diploma, GED or foreign country equivalent, • A minimum of 3-5 years work experience; at least 2-years related experience in Credit Union Retail or Back Office Operations, • Proficiency with Microsoft Office and the ability to learn new software and applications, • Can perform responsibilities accurately and timely with little to no supervision and with minimal reminders and corrections, • Attention to detail and organization, • Clear, friendly, tactful and effective written and oral communication, • Critical thinking to evaluate sources of information and draw conclusion Compensation + Benefits • The salary range for this position is $55,000 to $60,000 per year, depending on experience and qualifications., • Medical, vision, dental, HSA, 401k, paid time off, holidays Job Posted by ApplicantPro

Job Description The ATM Service Locator is responsible for identifying, evaluating, and securing high-traffic locations for ATM placement. This position plays a critical role in the expansion strategy of IRON ATMs SECURITY LLC by negotiating contracts, fostering business relationships, and analyzing site potential. Company DescriptionThe ATM Locator & Property placement Tenant Support Specialist is responsible for identifying, evaluating, and securing high-traffic ATM Locations and also placing Iron Client tenants with housing placement assistance relocation services. This position plays a critical role in the expansion strategy of IRON PROPERTIES& ENTERPRISE LLC by negotiating contracts, fostering business relationships, and analyzing ATM Landing site potential.The ATM Locator & Property placement Tenant Support Specialist is responsible for identifying, evaluating, and securing high-traffic ATM Locations and also placing Iron Client tenants with housing placement assistance relocation services.\r\n\r\nThis position plays a critical role in the expansion strategy of IRON PROPERTIES& ENTERPRISE LLC by negotiating contracts, fostering business relationships, and analyzing ATM Landing site potential.

Job Description Join Our Team as a Teller II Location: Waltham, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a dedicated and motivated individual to provide exceptional service to our Waltham members, helping them navigate our wide range of Credit Union products and services. As a Teller II, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you! Why You’ll Love Working Here • A collaborative team culture where your contributions matter, • Ongoing training and career development opportunities, • Competitive pay, benefits, and the chance to grow with a supportive organization, • The satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities), • Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures., • Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals., • Uses sound judgement and interpersonal skills to effectively assist members., • Maintains and balances a backup cash vault, if assigned by Branch Manager., • Assists in training new Tellers., • Participates in opening and closing the branch., • Interacts with members and staff on a daily basis in prompt, effective and professional manner., • Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures., • Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night., • Assists members with accessing their safe deposit boxes., • Answers telephones, provides information and/or directs caller to appropriate department/employee., • Assists in opening the night depository and logs deposits as needed., • Participates in balancing ATM, under dual control, as necessary., • Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures., • Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation., • Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis., • Minimum of high school diploma or equivalent is required., • One year of previous teller experience preferred with a satisfactory balancing record., • Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required., • Strong desire to work with the general public., • Flexibility of work hours and proven reliability/dependability required., • Must have a valid drivers license for coverage of retail branches., • Bilingual preferred.

Job Description Job purpose Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities Member Service Experience • Deliver an exceptional member experience every time by:, • Greeting members as they enter the branch., • Carefully listen during every member interaction., • Communicating efficiently, showing patience and thorough attentiveness., • Uncovering member's financial needs through meaningful discussion and exploration., • Making educated product and service recommendations based on professional knowledge., • Following up to ensure satisfaction. Operational Proficiency • Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions., • Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks., • Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information. Job Posted by ApplicantPro

Job Description Join Our Team as a Financial Service Representative Location: Waltham, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a Financial Service Representative to serve our Waltham members, with the ability to travel to other branches as needed. In this role, you will deliver accurate, complete, and comprehensive in-person and digital service, assist with loan processing, and deepen member relationships through personalized support and product recommendations. If you're looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you! Why You’ll Love Working Here • A collaborative team culture where your contributions matter, • Ongoing training and career development opportunities, • Competitive pay, benefits, and the chance to grow with a supportive organization, • The satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities), • Maintains a working knowledge of all products and services offered by the Credit Union., • Performs all sales and service activities necessary to meet the assigned quarterly goals while creating an exceptional member experience. Focused on relationship deepening by creating member interest in additional products and services., • Demonstrates willingness and openness to coaching while striving for excellence in sales and service execution., • Maintains a working knowledge of all products and services offered by the Credit Union including but not limited to periodic promotional offerings., • Maintains a working knowledge of all electronic delivery channels in order to assist members with access and use of online banking, bill pay and the mobile application., • Originates and closes all loan types via direct member contact, telephone, mail and fax applications. Uses loan processing system to create approved documents for funding and disbursement. Ensures that all conditions for approval are met, obtains all required documentation, and disburses loans via direct member contact or mail. Demonstrates full knowledge of applicable state and federal regulations and laws., • Performs all the duties and functions for the ATM/Debit card issuance, including all new, reissues, and maintenance on the system., • Promotes, refers and sells additional third party products as determined by the Credit Union., • Function as a Membership Officer in the Branch, as approved by the Board of Directors., • Handles opening and closing of all account types and completes all proper documentation., • Cross trains on all teller line functions to provide backup assistance in this area when deemed necessary by the Branch Manager., • Assists Call Center with resolution of member issues on a daily basis., • Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures., • Minimum of high school diploma or equivalent is required. Associates degree preferred., • Minimum of high school diploma or equivalent is required., • Minimum of two years Customer Service experience preferably in a financial institution., • Strong interpersonal, written/verbal communication and organization skills required., • Demonstrated ability to deal effectively with members and staff is essential., • Experience with personal computers in a windows environment including Outlook, Excel and Word., • Flexibility of work hours and proven reliability/dependability required., • Must be able to handle multiple tasks effectively and accurately., • Must have excellent cross-selling and problem solving skills., • Must possess a professional and positive attitude and image to all of our members, at all times., • Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).

Job DescriptionDescription: The Member Service Representative is responsible for handling all customer requests within the confines of established policies and procedures. Travel is required to other locations and employee must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required. This part-time position is up to 24 hours per week, in various locations. RESPONSIBILITIES The essential functions include, but are not limited to the following: • Responsible for opening all deposit type accounts and services, including:, • Certificates of Deposit, • Savings Accounts, • NOW Checking Accounts, • Money Market Accounts, • Club Accounts, • ATM Cards, • Debit Cards, • On-Line Banking, • Individual Retirement Accounts, • Perform maintenance on accounts to set up payroll deductions, make address and title changes or other maintenance that may be necessary from time to time., • Answer member questions and resolve member problems with the scope of policy and procedure, referring exception cases to supervisor., • Comply with applicable regulations pertaining to the position such as Truth in Savings., • Determine cross-sell opportunities and sell other Credit Union products to the member when appropriate., • Compliance with Bank Secrecy Act, OFAC and USA Patriot Act including Customer Identification Program for new members, accurate completion of new account activity profile, reporting suspicious activity to supervisor., • Perform other related duties as assigned or requested. Requirements: Knowledge/Skills/Experience • Experience with specialized products, service, regulatory and sales training preferred., • One year teller experience., • Good communication and organizational skills., • Proficient computer skills and working knowledge of MS Office. Education/Certifications/Licenses • High school diploma or equivalent Physical Demands/Conditions Required Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. DIRECT REPORTS / SUPERVISION *No Direct Reports/Supervision

Job Description Job title Member Service Associate Reports to Branch Supervisor Status Non-Exempt Job purpose Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities Member Service Experience · Deliver an exceptional member experience every time by: Greeting members as they enter the branch. Carefully listen during every member interaction. Communicating efficiently, showing patience and thorough attentiveness. Uncovering member's financial needs through meaningful discussion and exploration. Making educated product and service recommendations based on professional knowledge. Following up to ensure satisfaction. Operational Proficiency · Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions. · Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks. · Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information. Business Acumen and Technical Knowledge · Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Credit Union. · Demonstrate the ability to build relationships and alliances with members and colleagues. · Flexible with the willingness and ability to adapt to change. · Able to demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings. · Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management. · Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook). · Proficient using the Internet (mobile and desktop) to search for and locate information. · Eager to embrace new and emerging technologies. Support "PICK US" · Identify member growth opportunities, deepen existing relationships, and discuss Mass Bay Credit Union products and services with non-members. · In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services. · Engage in growth activities to include uncovering member needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of member contact in the Credit Union's system of record. · Participate in team meetings, contribute toward branch and credit union growth goals, engage in Credit Union campaigns, and celebrate team successes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma, or equivalent required. Some experience in a member service environment preferred, but not required. Has or exhibits desire to develop skills in the banking industry and displays the qualities and attributes necessary to deliver superior member experience. Competencies To perform the job successfully, an individual should demonstrate the following additional competencies: Communication - Speaks clearly and persuasively, is an active listener, seeks clarification when necessary, writes clearly and concisely, participates in meetings. Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, and contributes toward an energetic, positive team environment. Works well with others as a member of a team. Problem Solving/Decision Making - Identifies and resolves problems in a timely manner seeking assistance as necessary, develops alternative solutions, works well in group problem solving situations, uses sound judgement, holds oneself accountable for decisions made. Working conditions · Has a work space with a chair. · Traveling may be required to other branch locations. Physical requirements · Ability to lift and carry objects up to 25 pounds. · Ability to use a keyboard, monitor and other standard office equipment. Direct reports N/A Job Posted by ApplicantPro

Job Description Job purpose Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities Member Experience • Deliver an exceptional member experience every time by:, • Greeting members as they enter the branch., • Carefully listen during every member interaction., • Uncovering their financial needs through meaningful discussion and exploration., • Making educated product and service recommendations based on professional knowledge of same., • Providing financial solutions that meet the member's needs., • Following up to ensure satisfaction. Operational Proficiency • Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer and branch settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions., • Processing teller transactions, opening accounts for all account types, including business/organizations, IRAs, Trusts, Estates, submitting and processing loan applications., • Update member contact information, provide members with share and loan rates, process stop payments, order checks, provide members with share, loan and account information., • Provides teller transaction overrides and guidance to employees in Member Service Associate positions during complex member interactions, including challenging member transactions, large deposit and withdrawals., • Understanding the importance of opening, closing and balancing a branch accurately., • Ability to follow and assist team members with the Security Program policy. Job Posted by ApplicantPro

A leading financial services firm in Boston is seeking a Senior Transaction Manager to optimize real estate for branches and ATMs.

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RESEARCH ADMINISTRATION TRAINING MANAGER, Research Operations, Analytics & Systems.RESEARCH ADMINISTRATION TRAINING MANAGER, Research Operations, Analytics & Systems.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental

Prospect Management Analyst, Business Intelligence, Prospect Strategies.Prospect Management Analyst, Business Intelligence, Prospect Strategies.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualificatio

Feb 2026 Eastern Standard Time.Reporting to the Associate Director of Participatory Archiving Programs, the Participatory Archiving Project Manager supports the implementation of the Blackstone River Valley Participatory Archiving Project.The project is a community-based archiving and training init

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story.We’re actively seeking a Field Service Technician to deliver amazing experiences and elevat

Assistant Professor of Administrative Sciences, Metropolitan College.Assistant Professor of Administrative Sciences, Metropolitan College.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, ex

Love the city of Boston? Want to share your enthusiasm and knowledge with new and returning visitors?.We are seeking enthusiastic, engaging individuals to work as.Visitor Information Center at Boston Common.If you are a high school graduate, a retiree, a college student home for the summer or just l

PROJECT MANAGER, Chobanian & Avedisian School of Medicine.PROJECT MANAGER, Chobanian & Avedisian School of Medicine.Boston University Medical Campus -->.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qua

The Project Manager & Analyst – Technology supports the Chief Information Officer (CIO) and IT leadership team by supporting, planning, coordinating, and driving technology initiatives across the organization.This role works across software, data, infrastructure, and vendor-led projects, partnerin

ADMINISTRATIVE & RESEARCH ASSISTANT, School of Medicine, Genetics, Molecular.ADMINISTRATIVE & RESEARCH ASSISTANT, School of Medicine, Genetics, Molecular.Boston University Medical Campus -->.The salary of the finalist selected for this role will be set based on a variety of factors, including but no

Month Contract - On Site - Boston MA.Healthcare / Hospital Experience Required.Administrative professional is responsible for handling inbound and outbound communications for hosptial registration.This Admin will handle patient inquiries, following-up with patients resolving patient questions regard

Greater Boston area and across Massachusetts.Our patient approach is centered around teamwork and compassionate care.Our Home Health services include Home Health Aide, Nursing, Rehabilitation Therapy, and Medical Social Work.Caring Bees is made up of nurses, administrators and caretakers of differen

Project Manager (MEP/FP) - Mechanical Contractor This Jobot Job is hosted by: Tony Barhoum Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $130,000 - $160,000 per year A bit about us: We are Mechanical Contractor specializing in Design/Build of HVA

AmLaw100 firm seeking experienced legal administrative assistant for Boston office.Exciting career opportunity with excellent benefits, compensation, and career development opportunities.This Jobot Job is hosted by: Ken Clarke Are you a fit? Easy Apply now by clicking the "Apply Now" button and send

Job Summary Job Description MAJOR RESPONSIBILITIES Maintain existing business by providing superior customer support and executing on required responsibilities to retain business and drive increased profitability.Territory will include existing business and generating and supporting new opportunitie

Our client, a nonprofit organization, is seeking a Part‑Time Administrative Assistant for a 6+ month contract role.This is an onsite position located in Boston, supporting senior leadership within a mission‑driven organization.The role is scheduled for 24 hours per week (3 days, Monday-Thursday)

Provides timely, quality maintenance for FedEx vehicle fleet and ground support equipment which requires preventative maintenance, troubleshooting, repairs, modifications, and documentation.Documents work and maintains adequate inventory using FedEx computer systems.Ensures work is in accordance wit

This is a part‑time, temporary Administrative Assistant / Receptionist role supporting a small real estate investment and property management firm in Newton, MA.The position runs April 20 through June 17, working Monday, Wednesday, and Friday for approximately 12 hours per week, with daytime hours

Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit, we do the right thing always-integrity, fairness, respect, and tra

Our client is a highly regarded economic consulting firm that provides economic, financial, and strategic analysis and expert testimony to law firms, corporations, and government agencies.Their Boston office is seeking a polished and proactive Administrative Assistant to support a fast-paced, collab

Top Firm! // Commercial & Business Litigation // Apply now! This Jobot Job is hosted by: Megan Bastian Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $80,000 - $110,000 per year A bit about us: Am100 law firm seeks to add a Legal Administrative As

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.I further attest that all information I submit in my emp

A prestigious nonprofit economic research organization in Cambridge, MA is seeking a detail-oriented Administrative Assistant to support its Research Administration team.This is a full-time, 35-hour-per-week role (9am-5pm with some flexibility), currently onsite with the potential for a hybrid sched

C&W Services - - Responsibilities: Responsible for completing work requests, maintenance projects, and operational assignments with minimal supervision; Escort vendors and ensure compliance with Standard Operating Procedures (SOPs); Be proficient in the operation of automation systems (BMS Metasys)

FedEx - JobID: PDX_FEC_B2BDE335-3050-47F4-9A1B-CB2E28AB8D71_234723 [Maintenance Mechanic] As a Maintenance Tech at FedEx, you'll: Perform assigned basic preventative maintenance work according to FXG standards; Respond promptly to sort calls, diagnose the failure, and make required repairs; Perform

Aerotek - - Responsibilities: Perform electrical repairs such as removal and replacement of switches, ballasts, motors, and motor controls.Conduct plumbing tasks, including drains, fixtures, rodding, and cleaning as assigned.Execute minor carpentry tasks such as the installation and repair of doors