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Job Description Authorized Technical Support Technician Bakersfield, CA | Full-Time Grapevine MSP is the largest managed IT services provider in California's Central Valley. Since 2009, CEO Joe Gregory and a growing team of 60+ people have helped local businesses run on reliable, secure technology that stays out of the way so they can focus on their work. We deliver proactive support, cybersecurity, cloud services, VoIP, and consulting across a wide range of client environments. As Microsoft Tier 1 Partners, we keep the approach practical: understand the issue, resolve it properly, and leave the client in a stronger position than we found them. The Role This is the next step beyond basic desktop support. You'll handle more complex tickets, dig into issues that Tier 1 escalates, and own problems that require deeper troubleshooting across Windows environments, Active Directory, networking, and common line-of-business applications. You'll still talk to users and document your work, but the expectation is higher: resolve the issue when you can, escalate cleanly when you can't, and start recognizing patterns that keep the same problems from coming back. This role is a good fit if you already have solid hands-on experience and want more technical ownership without jumping straight into pure engineering work. What You'll Be Doing • Troubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support, • Work in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems, • Diagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules) and work with infrastructure teams when needed, • Perform root-cause analysis on recurring problems and document both the fix and the underlying cause, • Support and guide Tier 1 technicians on escalations while keeping clients informed, • Assist with patching, endpoint management, and basic maintenance tasks, • Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs Requirements What We're Looking For • 2+ years of IT support experience (MSP experience preferred), • Strong hands-on troubleshooting skills in Windows environments, • Practical experience with Active Directory, Group Policy, and Microsoft 365, • Solid understanding of networking fundamentals, • Ability to prioritize multiple issues and work independently, • Clear written and verbal communication with both technical and non-technical people, • Comfortable documenting your work thoroughly so others can follow itBonus Points, • Experience with Azure, endpoint management tools, or common MSP platforms, • Relevant certifications (CompTIA Network+, Microsoft, or similar), • Previous experience mentoring or supporting junior techniciansWhy This Role You’ll see a broader range of problems than a pure Tier 1 desk and start building the judgment that higher-tier roles require. Training and development plans are available when you’re ready to move further. The team values people who take ownership and communicate clearly, especially when things aren’t straightforward. Benefits Competitive pay 401(k) with 4% company matching Low-cost medical, dental, and vision coverage Paid vacation and sick time Performance bonuses Work-anniversary recognition Equipment and tools provided Covered training courses and Growth and Development Plans with industry-specific training Team events and social events • If you can already fix most everyday problems and you're ready for work that requires more depth and ownership, we'd like to talk.

Job Description Overnight IT Support Technician - Levels I & II (On-Site) Shifts: 4:00 PM – 1:00 AM or 12:00 AM – 9:00 AM | Bakersfield, CA Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield. Founded in 2009 by CEO Joe Gregory during the recession, we've grown into a team of 60+ professionals with a clear mission: help businesses of all sizes thrive through smart, secure, and practical technology. We partner with clients on proactive IT support, cybersecurity, cloud services, VoIP, strategic consulting, and true 24/7 help desk coverage. As Microsoft Tier 1 Partners and active community supporters, we're known for a "let's figure it out" mindset, a genuine focus on client outcomes, and the drive to solve real technology challenges. The Role We're looking for an experienced Overnight IT Support Technician to serve as the primary technical point of contact during our midnight shifts. This is not a pure ticket-taking role. You'll protect system stability, respond to critical alerts, and ensure clients wake up to fully operational environments. If you are confident working independently, enjoy solving complex problems, and take pride in keeping systems running behind the scenes, this opportunity is for you. Overnight, you are the front line of defense. You'll monitor systems, resolve support requests, perform scheduled maintenance, and escalate issues as needed. Your work directly impacts uptime, security, and client satisfaction. The role requires technical competence, sound judgment, and the ability to stay focused in a quiet but high-responsibility environment. Core Responsibilities System Monitoring & Oversight • Monitor servers, workstations, backups, and network infrastructure to ensure availability and performance., • Respond to alerts and performance warnings in real time., • Perform system checks that maintain uptime and stability. Technical Support & Troubleshooting • Diagnose and resolve hardware, software, and connectivity issues., • Support Windows-based environments and manage user accounts., • Provide remote support with clear, professional communication., • Help users learn new systems, applications, and IT policies when needed. Maintenance & Security • Execute scheduled updates, patching, and backup verification., • Maintain endpoint protection and antivirus standards., • Ensure compliance with company IT security policies; identify and report security risks, breaches, and suspicious activity. Incident Handling & Documentation • Log and track all incidents accurately, perform root-cause analysis, and document resolutions and recurring patterns., • Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution., • Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions. Shift Transition • Provide detailed handoff notes to the day team., • Communicate ongoing concerns or unresolved items clearly so transitions remain seamless. Requirements Qualifications • 2+ years of IT support experience (MSP experience strongly preferred), • Solid hands-on experience with Windows operating systems, • Practical experience with Active Directory (creating and managing users, permissions, and security groups), • Working knowledge of Group Policy, • Solid understanding of network fundamentals and security best practices, • Strong troubleshooting and critical-thinking skills with the ability to prioritize and manage multiple issues independently, • Professional communication skills and a customer-first approachNice to Have, • Experience with Microsoft 365 and Azure, • Industry certifications (CompTIA, Microsoft, or equivalent)Why Grapevine MSP?, • Exposure to a wide range of client environments and technologies, • Real opportunity to grow your technical skills in a high-accountability overnight role, • Supportive team culture with clear expectations, • A position where reliability, ownership, and technical skill are noticed and valued Benefits Competitive pay 401(k) plan with 4% company matching Low-cost, high-quality medical, dental, and vision coverage Paid vacation and sick time Performance bonuses Work-anniversary recognition Equipment and tools provided Covered training courses plus Growth and Development Plans with industry-specific training when you want to advance Team events and social events • This is a high-trust, high-responsibility overnight position. If you're dependable, technically sharp, and ready to own the midnight shift, we'd like to speak with you.

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