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Job DescriptionDescription: The incumbent works under the direct supervision of the Manager of Operations and Support Services. Responsible for aiding and assisting the Manager of Operations and Support Services in a variety of functions related to the back-office operations. Records generated and maintained by the incumbent must be entirely accurate and up to date. Duties & Responsibilities • Responsible for balancing back office cycle of daily share draft clearing, including posting of share drafts and share draft rejects, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendor and members as needed to resolve outstanding issues., • Responsible for reviewing and processing checks deposited via Remote Deposit Capture including mobile deposits, ITM/ATM, and My Deposit. Checks to be reviewed for proper endorsements, dates, deposit amount accuracy, image quality, etc. Additionally, checks reviewed to determine potential un-collectability and to place extended holds on suspect deposits per REG CC hold guidelines., • Monitor corporate draft clearing and fraud prevention for accuracy using reporting tools provided., • Responsible for balancing back office cycle of daily ach processing, including posting of ach transactions and ach rejected transactions, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendors and members as needed to resolve outstanding issues., • Maintains member payrolls and payroll allocations as assigned. Posts and balance checks received for Payroll. Reconcile the appropriate GL. Set up recurring payroll deductions within member accounts., • Responsible for monthly balancing, posting and payment of insurances to member accounts., • Process, track and report of monthly IRS Backup Withholding & IRA Withholdings., • Participates in the annual Abandoned Property process., • Assists with any support requests from members and any required research giving excellent member service a top priority., • Provide top quality and timely support to front office staff as requests arise throughout the day., • Process domestic and international wires ensuring a secure source of funds and OFAC compliance. Balancing appropriate General Ledger accounts. Communicate with vendors as needed to resolve outstanding issues., • Timely processing of remote deposit capture items. Ensure transaction limits, regulation requirements and fraud preventative measures are utilized., • Process returned transit checks (Charge Backs) or redeposits and post entries to member accounts accordingly. Print Image Replacement Documents (IRD) as needed. Prepare return item notices to be sent out to members, • Review various department reports for data integrity and accuracy. Perform file maintenance when necessary to ensure system retains current and accurate information., • Processes stop payments of credit union checks as initiated by the Accounting Department or via a member submitted Lost\Stolen Affidavit Form., • Handle all research and check image requests submitted to the department. Provide a timely response with sufficient data to the requestor., • Processes all branch cash orders and submits Coin & Currency order to the Federal Reserve Bank., • Securely files daily work, and back-office reports and ensures proper retention of documentation., • Processes monthly outstanding (OLDO) teller checks and money orders making the appropriate General Ledger entries., • Acts as backup for other Operations Department personnel., • Employ risk mitigation strategies when performing daily transaction processing and reviewing member account activity. Use personal knowledge base to identify possible high-risk entries and report information to management for review., • Keeps written procedures for assigned tasks updated and current and make recommendations to management for changes., • Securely stores all tokens, digital certificates and user information assigned to facilitate specialized authority or access. Immediately report the loss or exposure of information to a Management Team Member., • Must be familiar with credit union policies, procedures and regulations pertaining to transaction processing., • Attend training sessions and/or webinars to stay current with new policies, procedures and regulations., • Ensures member information is kept confidential and properly secured at all times., • Work with vendors to ensure the best possible service to the membership., • Escalate to management, any issues of concern including member dissatisfaction, potential fraud, processing disruptions, potential financial loss., • Performs other related duties as assigned.Requirements:, • Must be a high school graduate or have GED equivalent., • Financial institution experience a plus., • Should have the ability to interpret and explain credit union transactions posted to member accounts., • Should know how to interpret computer generated reports., • Must be proficient in both Word and Excel., • Must have strong written and oral communication skills. Monday: 8:15am - 5:00pm Tuesday: 8:15am - 5:00pm Wednesday: 8:15am - 5:00pm Thursday: 8:15am - 5:00pm Friday: 8:15am - 5:00pm Work Location: Fully On-Site

Job Description TITLE: Bank Teller LOCATION: Brunswick REPORTS TO: Senior Branch Manager CLASSIFICATION: Part Time, Non Exempt PAY GRADE: NE 10 ($16.45 - $22.24 per hour) AVAILABILITY: 28 hours per week; Monday 11:15am-5:15pm, Thursday 8:15am-5:15pm, Friday 8:15am-6:15pm, Saturday 8:30am-12:30pm Position Summary: The Bank Teller will be our clients’ first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients’ needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: • Provides outstanding service and solutions to our clients., • Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc., • Acts as a first line of defense in detecting potentially fraudulent activities., • Adheres to all policies and procedures to maintain compliance standards., • Builds relationship with clients by identifying financial needs and referring opportunities to branch colleagues. Education & Experience: • High School graduate (or GED) required, or current high school student anticipating graduation., • Strong mathematical skills required., • Minimum of six months cash handling experience and customer service experience preferred., • Minimum of six months customer service experience, recommending and referring products and services preferred., • Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description TITLE: Bank Teller LOCATION: Colonie REPORTS TO: Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 10 ($16.45 - $22.24 per hour) AVAILABILITY: Monday-Wednesday 8:30am-4:30pm, Thursday-Friday 8:30am-5:15pm, Saturday 8:30am-12:30pm Position Summary: The Bank Teller will be our clients’ first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients’ needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: • Provides outstanding service and solutions to our clients., • Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc., • Acts as a first line of defense in detecting potentially fraudulent activities., • Adheres to all policies and procedures to maintain compliance standards., • Builds relationship with clients by identifying financial needs and referring opportunities to branch colleagues. Education & Experience: • High School graduate (or GED) required, or current high school student anticipating graduation., • Strong mathematical skills required., • Minimum of six months cash handling experience and customer service experience preferred., • Minimum of six months customer service experience, recommending and referring products and services preferred., • Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Latham team as: Universal Banker This opportunity may be perfect for you if you have experience in: Excellent Customer Service and Communication Skills Relationship Building and Sales Excels in a detail-oriented, regulatory environment Account Management About this position: Responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events. Essential Job Functions: Provide consistent, outstanding customer service by anticipating and reacting to customer needs. Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies. Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships. Research customer questions and direct problem resolution to maintain customer relationships. Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate. Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable. Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures. Provide training, support and guidance as appropriate to co-workers and customers. Act in Branch Manager’s absence as needed. Able to travel, using reliable transportation, to various branches to meet operational needs Ability to work rotating Saturday schedule What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having Education/Certifications/Experience: Associates Degree or equivalent experience required 4-6 years of customer service experience required; experience in a financial institution preferred Ability to achieve NMLS certification and Signature Guarantee certification Skills/Knowledge: Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management Quality customer service skills; friendliness, a helpful attitude, patience, and professionalism Quality problem solving skills; ability to work independently and as part of a cooperative work team Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus Solid sales and referral experience; knowledge of bank and insurance products/services Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking-related software Physical Demands: Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $19.00 - $22.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance. L1-st1

Job Description TITLE: Bank Teller LOCATION: Glenmont REPORTS TO: Senior Branch Manager CLASSIFICATION: Part Time, Non Exempt PAY GRADE: NE 10 ($16.45 - $22.24 per hour) AVAILABILITY: 30 hours per week; Monday-Wednesday 8:30am-4:30pm, Thursday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: The Bank Teller will be our clients’ first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients’ needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: • Provides outstanding service and solutions to our clients., • Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc., • Acts as a first line of defense in detecting potentially fraudulent activities., • Adheres to all policies and procedures to maintain compliance standards., • Builds relationship with clients by identifying financial needs and referring opportunities to branch colleagues. Education & Experience: • High School graduate (or GED) required, or current high school student anticipating graduation., • Strong mathematical skills required., • Minimum of six months cash handling experience and customer service experience preferred., • Minimum of six months customer service experience, recommending and referring products and services preferred., • Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description TITLE: Bank Teller LOCATION: Wolf Road REPORTS TO: Senior Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 10 ($16.45 - $22.24 per hour) AVAILABILITY: Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: The Bank Teller will be our clients’ first impression of the Pioneer culture and brand. In this role you will embody and exemplify our IMAGINE culture within your team. This will encompass listening, understanding and anticipating the clients’ needs and providing outstanding service in every interaction. You will execute transactions with professionalism and accuracy. In doing so, you will support and carry out Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: • Provides outstanding service and solutions to our clients., • Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc., • Acts as a first line of defense in detecting potentially fraudulent activities., • Adheres to all policies and procedures to maintain compliance standards., • Builds relationship with clients by identifying financial needs and referring opportunities to branch colleagues. Education & Experience: • High School graduate (or GED) required, or current high school student anticipating graduation., • Strong mathematical skills required., • Minimum of six months cash handling experience and customer service experience preferred., • Minimum of six months customer service experience, recommending and referring products and services preferred., • Ability to adapt to evolving technologies and systems. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Customer Care Center team as: Customer Care Center Specialist This opportunity may be perfect for you if you have experience in: Providing an Excellent Customer Experience Strong Communication Skills Attention to detail ABOUT THE POSITION: Serves as first point of contact between our Company and our current and potential customers most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own every customer interaction and use knowledge of Company systems, products, services, and programs to effectively offer solutions to customer needs, resolutions to complaints, and answers to inquiries. Collaborates with other departments as needed to serve customers. This position works out of our Latham,NY Office Essential Job Functions: Field incoming customer service calls and electronic communications referencing knowledge of Company operations, products, services, and programs. Complete required system testing. Ensure compliance with regulatory requirements and Company policies by adhering to procedures. Research and resolve customer inquiries at first point of contact; collaborate with departments as needed and follow-up to ensure satisfactory resolution for customer. Identify sales and customer relationship opportunities by actively participating in sales/referral programs; make appropriate referrals by matching customer needs to appropriate solution. Review data for missing information and proper authorizations in timely manner according to department policies and procedures. File documents manually and electronically based on established criteria; complete projects or other tasks as assigned. Operate Interactive Teller Machine and open Company products and services upon request by customer while following policies, procedures, and regulatory requirements. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications/Experience: High school diploma or equivalent experience required 2 years of experience in financial institution or call center environment preferred Skills/Knowledge: Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management Proven quality customer service skill; ability to use active listening techniques to identify customer needs Exceptional telephone manner and ability to handle telephone and other technology simultaneously Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines Proficient in Microsoft Office Suite including: Word, Excel, and Outlook; ability to learn new programs as initiated Demonstrated sales skills; ability and willingness to learn products and sales strategies Physical Demands: Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members ABOUT OUR COMPANY We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The pay range for this position is $19.00- $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus and incentive programs, subject to individual and company performance. L1-st1

Job Description TITLE: Client Service Supervisor LOCATION: Delmar REPORTS TO: Senior Branch Manager CLASSIFICATION: Full Time, Non Exempt PAY GRADE: NE 30 ($20.00 - $30.19 per hour) AVAILABILITY: Monday-Wednesday 8:30am-4:30pm, Thursday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm Position Summary: In this role you will embody and spearhead our IMAGINE culture within your team by consistently leading by example while providing top notch customer service and quarterly achievement of sales goals. This will encompass listening, understanding and anticipating both the clients’ and employees’ goals and obstacles, while providing outstanding service and problem-solving skills in every interaction. You will execute transactions with professionalism and accuracy and ensure your team is following suit. In doing so, you will support and implement Pioneer’s vision to build a partnership with our clients to both meet their current needs and achieve their financial goals. Essential Job Functions: • Provides outstanding service and solutions to our clients., • Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc., • Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply., • Acts as a first line of defense in detecting potentially fraudulent activities., • Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs., • Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being., • Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts., • Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters., • Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff., • In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office. Education & Experience: • A high school diploma or GED required., • Minimum 1 year previous experience in a retail bank environment required., • Previous supervisory and/or training experience preferred., • A two-year college degree in business or related field preferred., • Recent retail and/or cashier/teller experience preferred., • Prior experience with retail sales strongly preferred., • Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.) As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job DescriptionDescription: Highly motivated individual who demonstrates a positive, outgoing, and influential personality when providing an unsurpassed level of member services to ensure that members’ expectations are met and exceeded during every interaction. They will maximize every opportunity to advertise e-services and increase membership along with referring consumer and real estate loans within the branch. They are expected to float between all branch locations in which the schedule will be based on staffing needs. Duties & Responsibilities • Processes all member transaction requests in a professional, friendly manner with a strong emphasis on accuracy., • Follows policies and procedures applicable to the Teller position to maintain compliance with government and credit union regulations, including, but limited to the Bank Secrecy Act., • Responsible for the daily opening and closing of their assigned cash box and PC work station, including but not limited to maintaining cash limits with credit union guidelines, maintain proper securing all negotiable instruments (including cash), ensuring that their assigned PC is locked whenever out of their immediate control, balancing their physical cash to the core operating system at the end of the work day, and notifying a supervisor of any and all discrepancies., • Maintain cash differences within Credit Union guidelines., • Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction., • Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction., • Open new accounts and, through the interview process, cross sell additional products to best benefit the member needs, and meet branch goals., • Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management., • Disburse Consumer loans., • Refer appropriate members to the First New York Retirement and Investment Services Program., • Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services., • Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion., • Follows policies and procedures applicable to the MSR position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act., • Participates in the Sales Incentive Program., • Maintains Notary Public designation., • Provides quotes on consumer loan payoffs., • Handles routine file maintenance on computer system., • Performs other duties as may be assigned.Requirements:, • High School graduate., • Previous financial branch credit union/bank experience., • Thorough knowledge of credit union products and services., • Must be able to respect confidential information., • Adept at utilizing most current technology and thorough knowledge of core operation system., • General knowledge of credit union policies and procedures. Monday: 8:30am - 5:00pm Tuesday: 8:30am - 5:00pm Wednesday: 8:30am - 5:00pm Thursday: Off Friday: 8:30am - 5:00pm Saturday 8:45am - 1:00pm Work Location: Fully On-Site

Job Description Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. • Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism, • Determine customer needs, explain and sell products and services, • Actively participate in lobby management, greeting customers and proactively taking ownership of the customer’s in-branch experience, • Telephone customers to schedule sales appointments and promote products suitable to the customer’s needs, • Participate in branch prospecting efforts and sales initiatives, • Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc., • Serve as a liaison between customer and operational areas, • Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines, • Ability to understand directions and adhere to established policy and procedures, • Able to remain focused and organized to successfully complete responsibilities, • Actively participate in branch meetings and training to enhance knowledge and development of skills, • Other related duties as assigned or directed, • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner, • May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: • High School Diploma or GED required, • Excellent interpersonal and communication skills, • Accurate and proficient math skills, • Documentation skills with attention to detail, • Clear thinking and ability to remain focusedMust be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence, • Two (2) years of customer service and/or banking normally required, • All applicants must be 18 years of age or older.

Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers currency, and assisting in certification of proof. Answers questions in person or on telephone and refers customers to other bank service

The Bank Teller will be our clients' first impression of the Pioneer culture and brand. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or re

The Bank Teller will be our clients’ first impression of the Pioneer culture and brand. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth o

The Teller performs efficient and accurate banking transactions while: Communicating clearly with clients aking clients feel appreciated Making it easy to do business with the bank Position Responsibilities: Engage the bank client by welcoming them with a warm friendly smile, pleasant demeanor, usi

The Bank Teller will be our clients' first impression of the Pioneer culture and brand. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or re

The Bank Teller will be our clients’ first impression of the Pioneer culture and brand. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth o

Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures. Lead Telle

The Teller performs efficient and accurate banking transactions while: Communicating clearly with clients aking clients feel appreciated Making it easy to do business with the bank Position Responsibilities: Engage the bank client by welcoming them with a warm friendly smile, pleasant demeanor, usi

Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof. Cross-sells bank products by answering inquiries, informing customers of new servic

The Teller performs efficient and accurate banking transactions while: Communicating clearly with clients aking clients feel appreciated Making it easy to do business with the bank Position Responsibilities: Engage the bank client by welcoming them with a warm friendly smile, pleasant demeanor, usi

Bank Teller Job Duties: Serves customers by completing account transactions. Complies with bank operations and security procedures by participating in all dual-control functions, maintaini

Bank Teller Job Duties: Serves customers by completing account transactions. Complies with bank operations and security procedures by participating in all dual-control functions, mainta

The Teller performs efficient and accurate banking transactions while: Communicating clearly with clients aking clients feel appreciated Making it easy to do business with the bank Position Responsibilities: Engage the bank client by welcoming them with a warm friendly smile, pleasant demeanor, usi

Bank Teller Job Duties: Serves customers by completing account transactions. Complies with bank operations and security procedures by participating in all dual-control functions, maintaini