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Job Description Position Summary: The position of Financial Service Representative (FSR) is responsible for providing exemplary customer service to all bank customers. The FSR is responsible for answering questions and providing information upon request from bank customers and assisting them in understanding and utilizing the bank’s products and services. Opening and servicing new and existing bank customer’s accounts. The FSR will assist and support the Branch Manager in leading other employees to meet and exceed excellent customer experience. Maintain and operate a teller cash drawer in order to process customer transaction requests. Establish and maintain customer records in order to adhere to all banking regulations. The Financial Service Representative must help assure compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations. Essential Functions: New Accounts • Interview consumer(s) desiring to establish a banking relationship with Third Coast Bank., • Responsible for maintaining current knowledge of bank products and services offered., • Open new accounts and service existing accounts for personal and commercial customers., • Obtain consumer identification information as required per CIP and the USA Patriot Act. (Information must be obtained prior to opening an account.), • Obtain all required identification information and commercial documentation for business customers as required per CIP. (Prior to opening a business account.), • Update customer files, signature cards, resolutions, etc. for bank records., • Screen personal account holders via ChexSystems., • Screen commercial accounts via FIS eAccess/ChexSystems online, • Process ATM/Debit Card and check order requests., • Establish and reset online banking access through NetTeller., • Cross-sell bank products and services to new and existing bank customers., • Open, close and service certificate of deposits for personal and commercial customers, • Process Individual Retirement Accounts (IRA) opening, closing, and transfer request., • Establish and update new account files., • Maintain daily rate sheet., • Maintain and operate a teller cash drawer., • Assist bank customers with account deposits, check cashing, and savings and checking withdrawals., • Process loan payments., • Issue Cashier’s checks and money orders., • Keep records of money and negotiable instruments as required per banking regulations., • Adhere to BSA regulations for reporting CTR, MIL, and SAR documentation., • Answer general account questions for bank customers., • Cross-sell bank products and services., • Scan all proof work through Branch Capture and confirm all work has been balanced at the close of the business day with FIS., • Balance cash drawer at the close of the business day., • Open and close safe deposit boxes via FIS., • Establish and update safe deposit box account files., • Prepare new and updated safe deposit box contracts., • Allow access to Safe Deposit Box Vault to customers., • Complete entry tickets for customers accessing box and enter the data into FIS. Practice quality teamwork to ensure the success of the bank as a whole as well as your assigned banking center. Answer telephones, answer questions and direct callers to proper Bank personnel. Assume responsibility for various department functions in the absence of staff members or in overwhelming situations. Supervisory Responsibility: This position has no supervisory responsibilities. Job Type: This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: No travel is expected for this position. Work Environment: This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers. Physical Demands: This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. Mental Demands: The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. Education and Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. • High school diploma or general education degree (GED) required, Bachelor’s degree preferred; minimum of one (1) year teller experience, two (2) years of new accounts experience of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution cash handling and customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Bilingual in Spanish is preferred., • Intermediate experience, knowledge and training in branch operation activities, terminology and products and services., • Knowledge of related state and federal banking compliance regulations, and other Bank operational policies., • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.

Job Description About Monet Bank Monet Bank is pioneering the future of banking and money movement—faster, cheaper, and crypto-native. The passage of the Genius Act has enabled a future we want to explore where interchange fees and inefficient payment rails may be replaced with a modern, programmable alternative powered by stablecoins. At our core, we believe Monet Bank is the essential bridge between crypto and traditional finance (TradFi). As a profitable, well-capitalized Texas state, FDIC-insured bank, Monet sees the fundamental inefficiency of the 2-3% card network payments and seeks to build a strong team to understand and pursue the future of money and banking. See our open positions below if you want to work on the new frontier of banking projects like a stablecoin-based payment that would empower merchants to reclaim margins, Fintechs to operate cross-border at scale, and tech giants to embed crypto into their platforms without friction. Summary: The Client Services Associate for Monet Bank is the first point of contact for current and potential customers seeking assistance with both traditional banking and digital services. This role supports customers across a range of needs, including account inquiries, digital banking issues & access, account onboarding and other general product education and assistance. The ideal candidate is empathetic, detail-oriented, with strong interpersonal skills and comfortable working in a fast-paced, digitally forward environment. Essential Job Duties & Responsibilities (Include but are not limited to): Client Support & Communication • Provide prompt, clear, and courteous assistance to customer inquiries via phone, email, or chat related to retail products such as CDs, money market accounts, high yield savings, digital banking, and online account opening in a courteous and professional manner., • Assist customers with digital access issues including login errors, password resets, multi-factor authentication, and other digital banking administrative requests., • Guide customers though online account opening, including funding and onboarding., • Ensure remarkable customer experience in our digital and remote service channels., • Resolve customer complaints and issues promptly and communicate all customer service- related issues/problems to management., • Coordinate closely with Digital Banking, Compliance, and Operations Services for escalations and case resolution. Problem Solving & Escalation • Investigate and resolve issues related to account opening/closing, transactions, digital access and services through close cross-functional engagement with internal Operations and IT teams., • Accurately log customer interactions in CRM platform and follow through on any open cases., • Adhere to regulatory and operational standards, maintaining accuracy and compliance in all activities. Product Awareness & Adaptability • Stay informed on new banking features, service updates, and future product innovations., • Participate in testing and feedback for evolving tools and systems, contributing to continuous improvement., • Assist in educating customers on how to safely and effectively engage with new technology and digital capabilities. Qualifications (Education, Experience, Computer Skills, Certifications, Etc.): • The individual must possess good working knowledge of retail operations and regulatory compliance, as well as policies and procedures with regard to client service, new accounts and teller functions., • Key objectives include client experience, process and quality control., • This position requires the ability to work well under pressure while maintaining high standards of accuracy and meeting departmental goals of client service and compliance with laws., • 3+ years relevant banking experience preferred, • 3+ years relevant customer support experience required, • Proficient in Excel, Microsoft Word, and Internet navigation., • Knowledge of, or ability to quickly learn, banking software applications., • Analytical problem solver who can work well under pressure and time constraints while maintaining high standards of accuracy., • Outstanding listening and communication skills, both written and verbal., • Developed critical thinking and decision-making skills. Benefits options include: • Medical, dental and vision coverage, • 401K with company match, • 10 paid holidays, • Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis, • Applicant may be eligible for annual discretionary bonus No relocation assistance provided. If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you. Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws. All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA Notice to California Residents: Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.

Job Description JOB TITLE: Customer Service Representative II DEPARTMENT: Retail INCUMBENT: None SUPERVISOR: Customer Service Manager STATUS: Non-Exempt DATE: JOB PURPOSE Customer Service Representative II is responsible for primarily opening new accounts, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will perform as teller and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank ESSENTIAL FUNCTIONS New Accounts: • Perform all aspects of new account opening procedures for all bank products/service, • Answer customer inquiries, make appropriate financial solutions and recommendations, and assist with problem resolution., • Perform customer service functions such as check orders, change of address, supersede signature cards, and other account maintenance change., • Answering telephone and assisting customers with telephone inquiries, • Prepare stop payment forms and input on JHA., • Responsible for admitting customers to Safe Deposit Vault., • Accepts Wire Transfer Request., • Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met., • Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention., • Perform deposits and withdrawal transactions., • Issue cashier’s checks, count and record the daily inventories., • Reconcile and balance teller cash drawer, • Prepare currency transaction reports as needed., • Place hold on large deposits., • Processing night drop deposit and make records., • Accept loan payment, • Redeem Saving Bonds., • High School diploma., • 1-2 years of cash handling, customer service in a retail environment, or sales experience required., • Minimum 1 year of new accounts, sales experience, or relevant banking experience, preferred., • PC literate and typing proficient., • Previous experience with data entry, 10-Key, banking software, and Microsoft Word, Excel., • Good oral and written communication skills – can write clear message, initiate conversations, and talk to customers about products and services., • Ability to give and receive feedback to improve skills and job knowledge., • Can maintain good attendance and arrive consistently at scheduled start time., • Able and willing to commute as required for business needs., • Able to work weekends and extended hours as required to meet business demands., • Bilingual English/Chinese (Mandarin or Cantonese) preferred., • May obtain (Optional) MLO (Mortgage Loan Originator) status to originate mortgage loans. Must possess an active registration or be eligible for registration under the Nationwide Licensing System and Registry (NMLS).

Job Description Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust. Continually display a courteous and helpful level of enthusiasm, and service knowledge with customers. The summary of duties include, but are not limited to, performing all deposit account services such as taking deposits, withdrawals, opening new accounts, and placing account holds. The CSR 3 is also responsible for cross selling and referring all deposit and loan products as well as up streaming loans and other products for approval. PRINCIPAL DUTIES AND RESPONSIBILITIES • Recognizes and addresses customers by name. Listens carefully to customer requests, comments, or complaints and responds appropriately in accordance with CBTx procedures. Is responsible for comprehensive, prompt, and efficient customer transactions., • Performs a variety of customer service transactions on a daily basis such as account holds, stop payments, direct deposits and check confirmation., • Cross-markets and promotes other CBTx products and services such as loans, IRA's, CD's, and safe deposit boxes. Up streams loans for approval., • Open new accounts (personal or commercial) DDA, savings, CD's, IRA's, and safe deposit boxes. Also will review and approve/decline NSF in accordance with CBTx policy and procedures., • Provides extensive personalized service to depositors with specific or special banking needs including: personal banking account advice, suggestions for account resolution; researches customer inquiries; provides customers with account information and updates as requested., • Counts, checks, and packages coins and currency. Cashes checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions into computer records., • Maintains cash supply within prescribed limits, orders cash when necessary, prepares cash transfer slips and counts incoming cash., • Balances cash drawer at the end of the shift and compares totaled amounts to electronic journal on DCI. Reports and discrepancies to his or her supervisor as necessary., • Places hold on accounts for uncollected funds and prepare CBTx Notice of Delayed Availability in accordance with CBTx procedures., • Balances and loads ATM when necessary., • Receives mortgage, consumer loan, and other payments, inspects negotiable instruments and cash offered for payment and ensures the payments match balances due, enters payments received into CBTx computer records and generates customer receipts., • Provides guidance to CSR-1's and 2's as to proper use of DCI Teller, iCore features and functions, night depository contracts, and interpretation of CBTx policies and procedures., • Performs bank by mail and night deposit functions where available., • Participates as a volunteer in community and non-profit activities., • Other duties as assigned.

Job Description Position Title: Branch Manager Reports To: Retail Area Manager Line of Business: Retail Banking Services FLSA Status: Exempt Job Summary: This position is responsible for overseeing all aspects of branch growth, operations, and customer service excellence. This role ensures compliance with regulatory requirements, drives business growth through relationship building and community involvement, and leads a high-performing team to meet branch objectives. The Manager plays a key role in maintaining operational integrity, expanding the bank’s portfolio of high-net-worth clients, and fostering a positive and efficient work environment. Success in this role requires strong leadership, business development acumen, and the ability to deliver exceptional customer experiences while managing branch profitability. Essential Duties & Responsibilities: Branch Operations & Sales Management: • Manages daily branch operations to ensure sustained compliance with all applicable policies, procedures, standards, and regulatory requirements., • Drives branch sales efforts, expands business relationships, and develops high-net-worth client portfolios., • Leads, trains, and develops branch staff to foster a customer-centric culture while ensuring continuous service delivery excellence., • Oversees complex transactions and ensures high-quality customer service to meet and exceed customer expectations., • Maintains branch compliance by conducting regular audits and enforcing internal controls and regulatory requirements., • Builds and maintains strong relationships within the community by participating in local organizations and promoting banking services., • Contributes to branch strategy by executing initiatives that align with business goals and drive performance., • Oversees vault teller functions to ensure cash handling procedure align with bank policies and Federal Reserve guidelines., • Monitors branch financial performance and implements strategies to enhance profitability while controlling costs., • Sets, tracks, and reports on sales targets to ensure the branch meets or exceeds goals for deposits, loans, and cross-sales., • Builds and maintains key client relationships to ensure satisfaction and retention, as well as to identify opportunities for further engagement., • Leads the implementation and training of new digital banking technologies to improve efficiency and customer service., • Addresses and resolves escalated customer issues and complex transactions, guiding staff in managing challenging situations., • Oversees branch-level marketing efforts, including community outreach and promotional activities, to attract new business., • Ensures branch security and enforces policies related to fraud prevention., • Collaborates with other departments to streamline processes and resolve issues affecting branch operations., • Supervises one or more employees at a time., • Conducts performance appraisals of assigned staff for performance effectiveness., • Supports the selection, training, performance management, evaluations, and supervision of department staff., • Rewards employees and initiates, or otherwise supports, personnel actions including documentation and termination recommendations under the guidance of Human Resources leadership., • Addresses questions, issues, and related matters from assigned staff in a timely and appropriate manner. Compliance: • Performs all assigned work activities in accordance with standard procedures and protocols established by the Company and Department, and in accordance with applicable standards, procedures, protocols, practices, codes, and requirements as set forth by regulations and governing entities including, without limitation, Bank Secrecy Act (BSA) / Anti-Money Laundering (AML), USA Patriot Act, Regulation D (Reserve Requirements for Depository Institutions), Regulation E (Electronic Fund Transfers Act), Truth in Savings Act (TISA) / Regulation DD, Equal Credit Opportunity Act (ECOA) / Regulation B, Community Reinvestment Act (CRA), Fair Credit Reporting Act (FCRA), Dodd-Frank Wall Street Reform and Consumer Protection Act, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), and Regulation P (Privacy of Consumer Financial Information)., • Demonstrates and maintains advanced relevant and up-to-date working knowledge and understanding of all applicable local municipal, state, and federal regulatory requirements, standards, and codes relevant to the job function., • Monitors respective work activity, and work activity of others, for variances and anomalies., • Identifies and timely reports any known or suspected compliance issues to appropriate personnel., • Oversees audits and the preparation for audits, whether initiated internally or externally., • Adheres to all other Company wide policies and procedures including, but not limited to, human resources, safety, and emergency protocols. Leadership: • Provides professional development opportunities for self and staff to ensure high performance and assists in successional planning., • Supports the development of strategies and specific objectives ensuring project and departmental milestones and goals are consistently met., • Researches industry trends and reviews and analyzes relevant data to forecast trends and develop recommendations for internal leadership to review., • Promotes collaboration, teamwork, and mutual respect among all staff, and contributes productively as a member of a diverse team., • Adapts communication to the needs of audiences, listening to input, and builds a sense of shared purpose., • Models a positive attitude and self-reflection, leading others in sharing and applying their learning for the benefit of the team., • Develops long-term and short-term goals to prioritize work., • Builds rapport and maintains collaborative relationships with internal and external stakeholders. General: • Demonstrates support towards the Company’s vision, mission, and core values., • Supports department executive leadership in the compilation of strategic confidential reports., • Attends departmental and organizational meetings, as required., • Maintains proficient relevant and up-to-date job knowledge relevant to the job function by participating in continuous education initiatives., • Displays integrity, responsibility, accountability, teamwork, and ethics., • Performs assigned job duties and responsibilities in accordance with established performance expectations, as well as with Company policies, procedures, protocols and standard practices., • Demonstrates advanced working knowledge and understanding of technology systems and programs that relate to core banking transactional processing, customer relationship management, sales and marketing, Electronic Funds Transfer (EFT), accounting and financial reporting, compliance and risk management, document management, communication and productivity tools, as well as other related applications relevant to the job function., • Performs other duties as assigned. Minimum Required Education, Experience & Other Qualifications: • Bachelor’s degree in business administration, finance, or related field, • Five years of portfolio management experience working with high-net-worth clients, • Five years of experience working in a branch management capacity, • Five years of experience working in a sales management capacity; or, • An equivalent combination of education and work experience Working Conditions & Physical Requirements: This position requires regular sitting, walking, standing, reading, seeing, speaking, hearing, listening, organizing, interpreting data and information, operating office equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. The working environment consists of an indoor and climate-controlled setting most of the time. Core Knowledge, Skills & Abilities: Vision & Planning – Outlines a clear and achievable plan to accomplish shared goals and objectives collectively. Flexibility & Adaptability – Modifies own behavior and work activities in response to new information, changing conditions, and/or unexpected obstacles. Decision Making – Makes quality and timely decisions based upon a mixture of analysis, wisdom, experience, and judgment. Strategic Management – Plans, monitors, analyzes, and manages the necessities of the department and organization in order to reach established goals and objectives. Team Member Acknowledgement My signature below acknowledges that I have received and read my job description, and that I understand the scope, essential job duties, knowledge, skills, and abilities, working environment and physical requirements that apply to my job. I further acknowledge that I can safely and effectively perform the essential job duties, with or without reasonable accommodation, and in accordance with the policies, procedures, expectations, and standards of the company. Team Member Signature Team Member Name (Printed) Date

Job DescriptionExternal Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service. ESSENTIAL FUNCTIONS AND BASIC DUTIES • Assumes responsibility for the efficient, effective, and accurate performance of Teller functions., • Represents the bank in a courteous and professional manner., • Receives and processes deposits., • Receives and processes loan payments., • Cashes checks and other negotiable instruments for clients., • Examines documents for endorsements and negotiability., • Processes transfers between accounts., • Sells traveler’s checks, official checks, and money orders., • Processes credit card cash advances., • Verifies and balances cash daily., • Detects and resolves discrepancies promptly., • Offers other Bank products to meet customer needs and strengthen the relationship., • Has no more than one proof error within a 30-day period., • Follow Teller procedures consistently and adheres to compliance requirements., • Other duties as assigned., • Assumes responsibility for establishing and maintaining effective, professional business relations with clients., • Ensures that client requests and inquiries are promptly resolved., • Operates online teller terminal., • Maintains privacy of customer information., • Ensures that the Bank’s quality reputation is maintained and projected., • Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management., • Assists area personnel as required., • Assists with training or orientation as needed., • Keeps supervisor informed of area activities and of any problems or concerns., • Completes required reports and records accurately and promptly., • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays., • Assumes responsibility for related duties as required or assigned., • Performs night drop functions as assigned., • Performs related clerical duties as assigned., • Ensures that work areas are clean, secure, and well maintained., • Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures., • Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained., • Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved., • Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities., • Required reports and records are accurate, complete, and timely., • Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services. Education/Certification: High school graduate or equivalent. Required Knowledge: Understanding of Bank operations preferred. Experience Required: At least one year of related experience/cash handling required. Previous Teller experience preferred. Skills/Abilities: Good communication skills. Professional appearance, dress, and attitude. Good math skills Good typing skills. Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone. 40 hours per week.

Job DescriptionExternal Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of financial service functions. • Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans., • Answers questions and solves problems for clients by listening, collecting data, and securing answers., • Profiles clients to identify sales opportunities., • Resolves client requests and questions promptly, courteously, and professionally., • Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested., • Maintains privacy of customer account information., • Assists area personnel as required., • Keeps Banking Center Manager informed of area activities and significant problems., • Completes required reports and records accurately and promptly., • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays., • Oversee annual year-end reporting and special projects that pertain at the banking center level, such as key box audit or safe deposit box key audit., • Review new account and data entry, as needed, to ensure accuracy., • Supporting Treasury Management with new accounts and services for clients., • Actively and professionally sells Bank products and services. Responsible for meeting sales production goals., • Performs related clerical duties as needed. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. Good business relations exist with clients. Client problems and questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities. Required reports and records are accurate, complete, and timely. Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals. The Bank’s professional reputation is maintained and conveyed. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: Good understanding of financial services and products provided. Experience Required: General Customer Service experience preferred. Personal Banker experience preferred. Previous banking experience preferred Skills/Abilities: Excellent communication and public relations skills. Professional appearance and attitude. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities. Monday - Friday: 7:00AM - 6:00PM Saturday: 9:00AM - 1:00PM 40 hours per week.

Job DescriptionExternal Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby associates so they can assist customers and effectively cross sell bank products and services. Has basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional performance of financial service functions. • Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans., • Answers questions and solves problems for clients by listening, collecting data, and securing answers., • Profiles clients to identify sales opportunities., • Resolves client requests and questions promptly, courteously, and professionally., • Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested., • Maintains privacy of customer account information., • Assists area personnel as required., • Keeps Banking Center Manager informed of area activities and significant problems., • Completes required reports and records accurately and promptly., • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays., • Oversee annual year-end reporting and special projects that pertain at the banking center level, such as key box audit or safe deposit box key audit., • Review new account and data entry, as needed, to ensure accuracy., • Supporting Treasury Management with new accounts and services for clients., • Actively and professionally sells Bank products and services. Responsible for meeting sales production goals., • Performs related clerical duties as needed. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. Good business relations exist with clients. Client problems and questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities. Required reports and records are accurate, complete, and timely. Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals. The Bank’s professional reputation is maintained and conveyed. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: Good understanding of financial services and products provided. Experience Required: General Customer Service experience preferred. Personal Banker experience preferred. Previous banking experience preferred Skills/Abilities: Excellent communication and public relations skills. Professional appearance and attitude. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities. Hours: Monday - Friday: 7:45AM - 6:05PM. Saturday: 8:45AM - 12:05PM. 40 hours per week.