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Job DescriptionDescription: Reporting to the Director of Marketing, the Technical Writer develops and manages a variety of content, from manuals to developing training materials and product data sheets. As a liaison between engineering and marketing, the person in this role will ensure product information is translated accurately both within the company and to our external audiences. In broad terms, the ability to create highly detailed technical documentation and explain it clearly and concisely to less technical people is the key to success in this role. Requirements: Primary Responsibilities: Content Development & Training • Develop and present technical training presentations for internal teams, customers, and partners., • Create installation guides, quick-start guides and user manuals to ensure accuracy and clarity., • Create online "how-to" articles and maintain online learning platforms to enhance the customer experience., • Write and distribute technical bulletins to keep stakeholders informed of product updates and service-related information., • Develop "service-focused" social media posts and newsletters aimed at improving customer engagement.

Job Description Are you a proficient trainer and writer, skilled in the art of creating, writing, and delivering dynamic, persuasive, informative, easy-to-understand materials and presentations? We are looking for individuals who can break down complex ideas and scenarios and make them relatable and useful for our audiences. If you can masterfully interact with an audience, so they leave with “aha!” moments, keep reading! If you are passionate about training, writing, and the creation and development of informative and enlightening materials and presentations, then we need you on our team! DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a Training Specialist/Starlink SME. This position will be responsible for developing materials and training sellers and agents on Starlink services and processes. Essential Duties • Delivery of sales training presentations/courses for sales reps in door to door and call center environments, • Creation of training materials and sales-oriented one sheets, • Tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies., • Creation of audience-driven content, design, and delivery, with a detailed eye toward designing and delivering slides for clear, virtual presentation and/or classroom projection, • Extraordinary attention to detail in content creation and language nuance, • Create clear, engaging, aesthetically formatted, and properly animated PowerPoint and online learning content for wireless and fiber services, • Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing), • Telcom/satellite knowledge (Starlink preferred), • Competency in writing/speaking skills for business audiences, • Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or sales training experience, • Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.), • Preferred: Experience with Articulate/on-line training authoring tools (not required)., • Neat, professional appearance, and outgoing demeanor, • Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record, • Must be available for multi-day, overnight travel, • Valid passport, • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching, • Paid vacation, personal/sick days, and bereavement time, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

Job DescriptionJob Title: Technical WriterDepartment: Wireless Networks GroupLocation: Plano, TX 75023Duration: 12+ MonthsJob Type: ContractOpenings: 2Summary: Top 3 Must-Have Skills/Requirements: • Ability to multi-task and manage deadlines; ability to prioritize based on urgency, • Ability to work independently as well as cooperatively with engineering teams, • Advanced knowledge of Microsoft Word-Telecom/Wireless Industry Background Education: • Bachelors in English, Communication, Engineering or a related technical field (12 or more years of relevant Technical Writing work experience will also be considered) Years of Experience Required: • 8+ years of experience developing technical documents and 4+ years of experience working in a wireless network company or the equivalent The Technical Writer for the Wireless Network Team will be a highly skilled documentation expert with responsibilities for developing, editing/updating and maintaining professional documentation for internal and external customers. The documentation developed shall be easy-to-understand and of professional quality to increase the clarity, performance, and usability for the customer. The Technical Writer must have high energy, work well with technical resources, and be flexible in working in a highly dynamic environment working with the latest technologies in wireless networks. Responsibilities: • Review and edit existing engineering documents while working closely with an existing team of system engineers, developers, testers, and writers, • Organize and edit operational procedures and product manuals, • Validate operational procedural documents in a lab environment when required, • Maintain comprehensive documentation that meets professional documentation standards, • Write user-friendly content that meets the needs of the target audience, • Review, publish, and manage technical documentation for internal and external customers, • Evaluate current document policies and templates, and develop innovative approaches for improvement, • Reorganize and develop documentation to meet standard documentation formats and contents Qualifications: • Bachelors in English, Communication, Engineering or a related technical field (12 or more years of relevant Technical Writing work experience will also be considered), • 10+ years of experience developing technical documents, • 6+ years of experience working in a wireless network company or the equivalent, • Familiar with telecom infrastructure terminology and network equipment, • Familiar with writing operational procedural documents and validating them in a lab environment, • Advanced knowledge of Microsoft Word, • Excellent working knowledge of English grammar and the written language (Korean language skills is also a plus), • Ability to work independently as well as cooperatively with engineering teams, • Ability to multi-task and manage deadlines; ability to prioritize based on urgency, • Experience writing clear and concise technical documentation for complex topics, • Experience with the following tools: Adobe Acrobat, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, and Microsoft Word (advanced), • Ability to work non-standard hours when the documentation development resources are available

Job Description Before you apply, please read the following questions and ask yourself if they are describing you: • Are you a bilingual English/Spanish speaker?, • Are you as equally skilled, competent, and comfortable using Spanish for business audiences as you are in English? DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a bilingual (English/Spanish) Sales Training Specialist. This position will be responsible for developing materials for, and training sales associates on, video and internet products, services, and processes, specifically for Spanish-language door-to-door sellers and support agents. Essential Duties • Delivery of sales training presentations/courses for sales reps in door to door and call center environments, • Creation, and translation of, training materials and sales oriented one sheets, • Tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies., • Creation of audience-driven content, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye toward designing and delivering slides for clear, virtual presentation and/or classroom projection, • Extraordinary attention to detail in content creation and language nuance, • Create clear, engaging, aesthetically formatted, and properly animated PowerPoint and online learning content for wireless and fiber services, • Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing), • Wireless and fiber broadband internet knowledge (AT&T preferred), • Equal competency in both English and Spanish writing/speaking skills for business audiences, • Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or sales training experience, • Bilingual in both verbal and written forms of communication in English and Spanish, • Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.), • Preferred: Adobe Creative Suite experience preferred, but not required., • Neat, professional appearance, and outgoing demeanor, • Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record, • Must be available for multi-day, overnight travel (est. 1-3x/quarter), • Valid passport, • Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted) Computer Skills • Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.), • Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise, • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching, • Paid vacation, personal/sick days, and bereavement time, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

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Research, write, edit and proofread complex technical data.Create, maintain and update manuals, procedures, specifications and other documents.Create, maintain and update installation instructions, training material and other technical documents.Design and establish style guidelines and standards fo

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