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  • Mandarin/Cantonese Speaking Customer Representative
    Mandarin/Cantonese Speaking Customer Representative
    3 days ago
    Full-time
    Brooklyn Heights, Brooklyn

    Bi-Lingual Customer Support Specialist (Mandarin/Cantonese Speaking) Full-Time | New York, NY | $17 - $20/hour About Ideal CDPAP At Ideal CDPAP, we're redefining what it means to deliver exceptional home care support in New York State. As a trusted PPL facilitator for the Consumer Directed Personal Assistance Program (CDPAP), we empower families to take control of their loved ones' care by enabling them to choose their own caregivers, including family members and close friends. What sets us apart? Our people. With a multilingual team fluent in over 14 languages, we connect with New York's diverse communities in the languages they speak and the cultures they live. Position Overview We're looking for a Customer Support Specialist to join our team! In this outbound-focused role, you'll work directly with the members we serve. You'll make calls to ensure compliance, resolve issues, and provide general support to consumers and their Personal Assistants (PAs). Your work will ensure families receive uninterrupted care. Responsibilities Conduct outbound calls to Consumers and Personal Assistants to ensure program compliance and continuity of care. Follow up on documentation requirements, scheduling needs, and onboarding tasks. Monitor and support EVV (Electronic Visit Verification) compliance through regular outreach. Audit Consumer and Personal Assistant profiles to ensure accuracy and completeness. Document all interactions and outcomes accurately in our systems. Provide support to consumers who need assistance registering a new Personal Assistant. Escalate issues to management as needed and collaborate with team members to resolve complex cases. Qualifications Strong verbal and written communication skills Bilingual or multilingual preferred Ability to make high-volume outbound calls with professionalism and empathy Excellent organizational skills with strong attention to detail Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Basic computer proficiency (email, spreadsheets, CRM/database systems) Reliable, self-motivated, and comfortable working independently Previous experience in customer service, call center, or healthcare coordination is a plus What We Offer Competitive pay: $17 - $20 per hour based on experience Employer-funded healthcare Commuter benefits program Paid time off Schedule & Location Job Type: Full-Time Schedule: Monday through Friday, 9:00 AM to 5:00 PM Location: In-office Brooklyn

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  • Administrative Medical Office Assistant
    Administrative Medical Office Assistant
    1 month ago
    Full-time
    Downtown Jersey City, Jersey City

    We are currently seeking a part time Bilingual(Spanish/English) Administrative Medical Assistant to join our team. The ideal candidate will combine an engaging personality with an ability to work effectively in a busy medical office. This individual must also be able to meet the following job description and possess the following skills requirements. The Duties Include: Greet and assist all patients and visitors when they enter the office Optimizes provider time by scheduling and re-scheduling appointments with ease, both in-person and via telephone Accurate data entry of complete and accurate demographic, financial & insurance information Perform necessary insurance authorizations for imaging procedures. Relay relevant information to patients regarding scheduling and payment policies Collect copayments and past due balances Scanning patient documentation in a timely manner Protects patients’ rights by maintaining confidentiality of personal and financial information Answering phones and taking/returning messages in a friendly and courteous manner Daily clerical tasks Travel to multiple locations varies weekly Prepare charts for clinics Qualifications and Skills Heavy phone volume Previous customer service experience Experience in a Neurosurgery practice is a plus Time management & flexibility Professionalism and attention to detail Bi-lingual a requirement *Travel Reimbursement *Competitive salary *Monday -Friday, No weekends Pay: $21.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid sick time Paid time off Vision insurance Medical Specialty: Surgery Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Work Location: In person

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  • Payroll Accountant
    Payroll Accountant
    2 months ago
    Part-time
    Manhattan, New York

    Job Summary: The Payroll Accountant is responsible for managing and processing employee payroll while ensuring accuracy, compliance with laws and regulations, and timely reporting. This role works closely with HR and finance teams to maintain payroll records, handle tax filings, and support audits. Key Responsibilities: Process payroll for employees on a regular schedule (weekly, bi-weekly, or monthly) Ensure accurate calculation of wages, overtime, bonuses, and deductions Maintain and update payroll records, including new hires, terminations, and changes Prepare and file payroll taxes in compliance with local, state, and federal regulations Reconcile payroll accounts and resolve discrepancies Coordinate with HR regarding employee data and benefits deductions Generate payroll reports for management and accounting purposes Ensure compliance with labor laws, tax regulations, and company policies Assist with audits and provide necessary payroll documentation Handle employee inquiries related to payroll, taxes, and deductions Qualifications: Bachelor’s degree in Accounting, Finance, or a related field Proven experience in payroll processing or accounting Knowledge of payroll systems and accounting software (e.g., QuickBooks, ADP, SAP) Strong understanding of payroll tax laws and compliance requirements High attention to detail and accuracy Excellent organizational and time management skills Ability to handle confidential information with integrity Preferred Skills: Experience with multi-state or international payroll Familiarity with labor laws and government reporting requirements 1 vacant position and she just 2 hours per week Company address: New York Habitat VLF, Inc. 31 W 34th St Ste 8144. New York, NY

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