Booking agent jobs in Hoboken, New JerseyCrear alertas

Assist clients with booking flights, hotels, and vacation packages.

Deliver outstanding customer service and support throughout the booking process. Previous experience in travel, hospitality, or booking services is a plus (not required). About the job Travel Booking Agent (Remote).

Job Description SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software (Jonas Chorum), • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus

Job DescriptionWe are looking for a detail-driven Accountant to join our team in New York, New York. This Contract to permanent position offers an excellent opportunity to contribute to essential accounting operations, including invoicing, accounts receivable/payable, and financial reporting. The ideal candidate will thrive in a dynamic, fast-paced environment and demonstrate a commitment to accuracy and efficiency. Responsibilities: • Review contracts and booking reports to ensure accurate data entry into the accounting systems., • Investigate pending checks or wire transactions and collaborate with client teams to resolve missing bookings., • Provide support to agents and assistants by addressing queries related to booking report submissions., • Perform month-end closing tasks, including revenue recognition and updating schedules., • Process monthly billing adjustments and address discrepancies or billing-related inquiries., • Identify and collect past-due balances while maintaining positive client relationships., • Conduct monthly training sessions for new agent assistants to familiarize them with trust accounting procedures., • Assist in preparing accounts receivable budgets, identifying variances, and implementing corrective actions., • Support special projects, company initiatives, and process improvement efforts., • Create and manage customized Excel spreadsheets based on client needs and requests.• Bachelor's degree preferred, with at least 3 years of experience in finance or accounting., • Proven experience in reconciling accounts and resolving discrepancies., • Entertainment industry experience is a plus., • Strong interpersonal and communication skills to foster collaboration and teamwork., • Ability to multitask effectively in a high-volume, fast-paced environment., • Proficiency in Microsoft Office Suite, including Excel., • Familiarity with accounts payable, accounts receivable, general ledger, and journal entries., • Demonstrated organizational skills and initiative to take on additional tasks when needed.

Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. Assist guests in providing information, recommendations, and booking services for guests, ensuring they have ac

Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that

Job Description Summary The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted. Core Competencies: • Technical Competence & Knowledge, • Leadership, • Analytical, • Communication skills, • Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements., • Computer system proficiency for airline booking and load planning., • Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products., • Breakdown Airwaybills (AWBs) in accordance with airline requirements., • Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness., • Send special handling telexes/messages in accordance with airline requirements & regulations., • Release flights and check for completion of data transfer between computer systems to the extent possible., • Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations., • Ensure documents are filed with CBP in accordance with required deadlines., • Answer queries, tracing actions in a timely manner., • Ensure retention of required delivery records., • Initiate freight discrepancy action where required., • Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),, • Ensuring secure storage as required., • Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations., • Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements., • Document locations received from check in process on correct tallies, verifying totals for accuracy., • Initiate discrepancy messaging as appropriate after completion of check in., • Prepare, assign documents and notification to consignees and/or brokers., • Finalize shipments in Computer systems when required., • Verify that complete shipments have been appropriately signed for and the documentation finalized., • Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements., • Must be 18 years of age., • High School diploma., • Enthusiastic about Customer Service, • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis., • Ability to work nights, weekends, holidays, and varying schedules., • Proficient Computer Skills, • Must be able to stand, lift, bend for an extended period., • Must successfully complete airline specific training programs and recertification

Job Description Summary The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted. Core Competencies: • Technical Competence & Knowledge, • Leadership, • Analytical, • Communication skills, • Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements., • Computer system proficiency for airline booking and load planning., • Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products., • Breakdown Airwaybills (AWBs) in accordance with airline requirements., • Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness., • Send special handling telexes/messages in accordance with airline requirements & regulations., • Release flights and check for completion of data transfer between computer systems to the extent possible., • Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations., • Ensure documents are filed with CBP in accordance with required deadlines., • Answer queries, tracing actions in a timely manner., • Ensure retention of required delivery records., • Initiate freight discrepancy action where required., • Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),, • Ensuring secure storage as required., • Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations., • Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements., • Document locations received from check in process on correct tallies, verifying totals for accuracy., • Initiate discrepancy messaging as appropriate after completion of check in., • Prepare, assign documents and notification to consignees and/or brokers., • Finalize shipments in Computer systems when required., • Verify that complete shipments have been appropriately signed for and the documentation finalized., • Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements., • Must be 18 years of age., • High School diploma., • Enthusiastic about Customer Service, • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis., • Ability to work nights, weekends, holidays, and varying schedules., • Proficient Computer Skills, • Must be able to stand, lift, bend for an extended period., • Must successfully complete airline specific training programs and recertification

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred., • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately., • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices., • Fluent English language skills, both verbal and written., • Knowledge of Japanse language., • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers., • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience., • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality., • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Job Description The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines — powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems — we'd love to talk. HumanSignal is looking for a high-performing Sales Development Representative to help us reach the world's most innovative AI companies. You'll be opening doors with frontier labs, tech giants, and cutting-edge robotics companies who are building the future of AI—and who need the purpose-built training data that only we can provide. This isn't typical SDR work. You'll be prospecting into organizations like Anthropic, OpenAI, Google DeepMind, Meta, Tesla, Nvidia, and others at the absolute forefront of AI research and development. Your outreach will reach ML researchers, AI engineering leaders, and executives building breakthrough applications. The technical sophistication and strategic importance of these accounts make this one of the most exciting SDR roles in enterprise tech. You'll be the first point of contact for companies that will define the next decade of technology. Your ability to craft compelling messaging, understand technical concepts, and engage senior executives will directly impact HumanSignal's growth trajectory. You Will: • Generate qualified pipeline: Identify and create new business opportunities by prospecting into frontier AI labs, major tech companies, and innovative robotics firms, • Master personalized outreach: Write highly tailored cold email and LinkedIn messages that resonate with ML engineers, AI researchers, and technical executives, • Book strategic meetings: Conduct high-level qualification conversations with senior leaders and connect them with our Account Executive team, • Understand the landscape: Develop deep knowledge of AI companies, their data needs, and how our Data Creation Laboratories and Label Studio platform solve critical challenges, • Communicate value: Articulate why purpose-built, human-created datasets are essential for the next generation of AI applications, • Collaborate cross-functionally: Work closely with sales, marketing, and product teams to refine messaging and targeting strategies, • Bachelor's degree or equivalent work experience, • 1-2+ years of SDR, BDR, or sales experience in a fast-paced enterprise software, SaaS, or technical environment, • Demonstrated track record of top performance and consistently exceeding quota, • Exceptional written and verbal communication skills with ability to tailor messaging to technical audiences, • Research skills and intellectual curiosity to understand complex technical concepts quickly, • Ability to multitask, prioritize effectively, and thrive in a high-energy environment, • Experience prospecting into large, complex technical organizations, • Process-oriented mindset with strong organizational skills, • Genuine interest in AI, machine learning, and emerging technologies, • Familiarity with how AI models are trained and the role of training data, • Experience using sales tools like Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo, • Self-motivated and competitive spirit with excitement for sales metrics and friendly competition, • Collaborative team player who welcomes feedback and coaching You're not booking meetings for boring enterprise software—you're connecting with the people building AGI, autonomous robots, and AI systems that will reshape society. Every conversation you have is with someone at the cutting edge. You'll learn about AI from the inside, build relationships with industry leaders, and develop skills that will accelerate your career in the most important technology sector of our generation. About HumanSignal At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web—they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $60,000 to $110,000 USD plus commission. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Minimum of 1 year of experience in Shore Excursion operations with a land-based resort or tour operator, preferably in an international environment. Prior experience in onboard revenue roles or as tour staff on cruise ships is a strong asset., • At least 1 year of relevant sales experience. Must be capable of processing financial transactions efficiently and accurately., • Solid knowledge of Microsoft Office applications, Point of Sale (POS) systems, databases, and mobile devices., • Fluency in both English and Japanese is required, with strong verbal and written communication skills in both languages., • Deep understanding of customer service principles, with a strong commitment to delivering exceptional guest experiences. A passion for creating memorable moments and exceeding guest expectations throughout their journey., • Self-motivated and enthusiastic, with a drive to excel in all responsibilities. Must be a personable communicator with excellent social skills and a warm, friendly, and caring demeanor., • Demonstrated commitment to upholding the company’s values and Service Credo. Must lead by example, and be adaptable and resilient in a fast-paced, ever-changing environment Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: • A competitive salary package., • Your comfortable double cabin - your space to relax and recharge., • Company-paid travel to and from the ship, so you can focus on the journey ahead., • Access to exclusive areas and benefits onboard (depending on the rank and occupational group)., • A vibrant recreation and welfare program designed to support your well-being and work-life balance., • Access to exceptional learning and development opportunities to grow your skills and advance your career., • The chance to travel the world, exploring exciting destinations while doing what you love., • A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

Job Description We are looking for a highly self-motivated, self-disciplined job seeker looking for an opportunity to build a great career as a life insurance agent while helping clients achieve their financial goals. Utilizing our expansive product lines, our agents work to guide individuals, families, and businesses towards the financial strategy that is right for them. When you join our team, you will enjoy a rewarding career with a stable, industry-leading company that makes doing right by its customers its first priority. Compensation: $70,000 - $90,000 at plan yearly Responsibilities: • Ensure all contracting paperwork is up to date while maintaining databases, records, and bookkeeping, • Identify new client insurance needs, insurance risks, goals, current coverage, and financial situation by scheduling meetings for new customers, ensuring a personalized experience, • Onboard incoming and retain existing clients via a variety of customer service tasks, such as appointment booking, and responding to inquiries regarding billing, coverage, eligibility, and insurance policies, • Develop a prospective customer base and advertise our insurance products through referrals, cold calling, networking, and other marketing strategies to secure new business, • Process current policyholders’ insurance claims while monitoring the status of existing insurance claimsQualifications:, • High school diploma or equivalent required; Bachelor’s degree preferred, • Candidates with an active Life and Health insurance license are strongly preferred, • Previous customer service or experience as a sales representative preferred, • Possesses outstanding interpersonal and communication skills, • Familiarity with the Microsoft Office suite About Company About NYL - John Kelly: We are among the strongest and most respected financial companies in the world. We have received the highest financial strength ratings currently awarded to any U.S. life insurer by each of the four major rating companies: A.M. Best (A++), Standard and Poor’s (AA+), Moody’s Service (Aaa), and Fitch (AAA). For 65 consecutive years, we have led the Million Dollar Round Table with more members than any other insurance or financial institution in the world. We have been recognized as one of the “World’s Most Admired Companies” by Fortune Magazine for 2019.

Job Description Who we are: EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. What we’re looking for: EHE is seeking a talented and driven Engagement Agent to manage the outreach to potential patients while building value in EHE’s brand. The Engagement Agent will be the liaison between the patients and our clinics and assist with the scheduling of appointments for our comprehensive health exam while providing the utmost level of customer service. This role will primarily be tasked with patient acquisitions and booking exams, though the position will also be crossed-trained to solve patient issues via phone, email and iChat. As an integral part of the Engagement Center, the Engagement Agent will be tasked with creating unique patient experiences and conversations. The Engagement Agent will work closely with the VP, Engagement Center and Senior Engagement Center Manager to achieve personal and departmental dialing efficiencies and drive EHE’s overall yield. In this role, you will: • Place and receive phone calls to and from EHE’s potential and existing patients, • Answer phone calls, emails and iChat from our patients, • Effectively resolve patient inquiries in a considerate, accurate and timely manner, • Compose thoughtful, personalized responses for a variety of patient requests, • Book appointments for our patients to receive a comprehensive medical exam, • Provide superior customer service to all EHE patients, • Use a consultative sales approach to achieve shared decision making with potential EHE patients, • Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve one call resolutions, • Know and understand all departmental KPIs and self-manage to reach those goals, • Triage incoming requests and spot patient trends to flag for management, • Identify, reproduce and document bugs for IT What the role requires: • Highly motivated individual with high energy, • Unparalleled problem solving and critical thinking skills, • Must possess a mastery of English and be a strong, confident and exacting writer, • Passionate about customer service and patient satisfaction, • Understanding administration of CRM applications (Salesforce, Zendesk, Oracle, etc.), • Ruthlessly organized and would score high on conscientiousness, • Proficiency in Microsoft Office suite, • Ability to perform in a fast-paced environment, subject to rapid change and uncertainty, • Excellent written and verbal communication What we offer: • Competitive salary, • Generous incentive bonuses (up to $30,000 annually), • Medical, dental, vision, life and disability insurance, • Employer-matched 401(k) plan, • Professional development reimbursement, • Employee access to our wellness clinics, • Gym reimbursement/Fitness bonus The salary range for this role is $40,000 - $50,000 and is determined by a number of factors including the candidate's experience, qualifications and skills. EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees. Powered by JazzHR 22v8ICl8XG

Job Description ROLE Hybrid Reservations Manager LOCATION Trailborn Remote ABOUT TRAILBORN Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California. ABOUT OUR VALUES We believe in HEART – Honesty, Excellence, Action, Results and Team ABOUT OUR ROLE We are looking for a Reservations Manager with a passion for hospitality and customer service to lead our Central Reservations Office in planning and organizing one-of-a-kind experiences for our guests. Reservation agents must be willing to gain thorough knowledge of our Trailborn properties, as well as the greater area to tailor recommendations to each guests’ individual needs and desires. This position is also responsible for monitoring all online reservations to ensure correct entry and billing. This is primarily a computer and phone-based position working flexible hours, five days a week. ESSENTIAL FUNCTIONS • Lead central reservations office that books guest experiences over the telephone for our hotel portfolio, working to increase conversion with improved revenue per booking., • Monitor revenue strategies for each hotel to provide daily guidance to reservations team to maximize sellout opportunities at all hotels. Ensuring balanced room inventory and assisting with redistribution as necessary when deploying oversell strategies., • Lead upsell initiatives and guest communication for other hotel experiences, such as recreation activities, packages, and amenities., • Navigate CRM, OTA, and PMS software consistently to maximize utilization, efficiencies, and a seamless guest experience. Work to improve data collection for advanced Marketing efforts., • Understand Groups on the books, recognize inventory opportunities, and ensure rooming lists entered accurately with proper communication to group contacts., • Monitor reservations platform for agent productivity and service standards; provide guidance to agents to ensure continued positive guest experiences in every call while maximizing revenue opportunities., • Continuously review standards for reservations team to ensure individual hotel standards are being met as our hotel portfolio grows. Be a training resource for various supervisors and above during onboarding and acclimation to software., • Lead, coach and mentor reservations team to reach monthly budgets, individual and team goals, as well as continuous improvement in performance objectives., • Analyze call metrics to properly manage labor while scheduling 10+ team members to provide reservations coverage for 5+ hotels across four time zones. Conduct monthly performance meetings with agents reviewing incentive performance and new objectives. Minimum Qualifications: • 2+ years of operations or reservations management experience in a hotel setting is a must., • Prior Reservations Department experience is preferred., • Professional, positive, and courteous phone and email etiquette is required., • Exceptional attention to detail is a must., • Advanced typing and computer skills. Must quickly learn and move between various software programs, including property management system, hotel operations platform, and customer relationship management system., • Ability to report information accurately and efficiently., • Driven personality with desire to learn and progress., • Ability to sit for up to eight hours a day., • Previous experience with remote work and leadership skills to train, coach, and motivate a remote team., • Flexibility to work remotely, days and evenings, weekdays and weekends, and some holidays., • Work safely to ensure company equipment is secure., • Complete required training programs. REQUIREMENTS • Prolonged periods of sitting while working on a computer and answering calls., • Frequent use of hands and fingers to type, navigate reservation systems, and use a telephone or headset., • Ability to wear a headset for extended periods for calls and virtual meetings., • Clear verbal communication skills to assist customers effectively over the phone., • Visual acuity to read screens, review booking details, and enter data accurately., • A quiet, dedicated workspace free from distractions., • Reliable high-speed internet connection for seamless communication. BENEFITS Why You’ll Love Working Here • Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions., • Secure Your Future: 401(k) plan with a company match. SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. This position has a varying daily schedule. It requires flexibility to work AM or PM shifts, on weekdays and weekends. SALARY Starting $65,000 annually JOB STATUS Full Time FLSA Exempt (Salary) EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process.

Job Description Ask yourself: • On a scale of 1 to 10, is your work ethic a 10+?, • Do you have true grit and tenacity, and operate with the belief that anything is possible?, • Do you solve problems creatively while still holding a high bar for precision and quality?, • Do you relate well to people, communicate clearly, and think three steps ahead?, • Do you agree with the statement, “If it is to be, it’s up to me”? (If not, we’re not a match.) This is exactly who we're looking for. We need a leader. Someone who gets things done with excellence, drives accountability, and is committed to elevating a high-producing real estate business serving luxury clients across Manhattan and Brooklyn. The Operations Manager is the protector and integrator of The Wheelock Team’s growth. You are the master of systems, constantly identifying smarter, faster, more efficient ways to run the business. You free up the sales team to focus on generating opportunities because you’ve built operational processes that run smoothly, consistently, and strategically. You relish building, implementing, improving, and documenting systems. You bring clarity into complex situations. You use structure, leadership, and follow-through as strategic advantages. And as the business grows, you will be responsible for hiring, leading, and developing additional team members—both on the operations and sales sides of the organization. Compensation • Base salary: $100,000–$110,000 (experience-dependent), • Potential bonuses, • Referral bonuses, • Build, document, and maintain all operational systems, including transaction management, client communication, CRM, budgeting, and marketing workflows., • Handle calendar organization, meeting scheduling, booking flights, booking events, and inbox management for the team lead., • Oversee contracts from listing/offer to close, ensuring deadlines, accuracy, and exceptional client service., • Manage financial operations: budgets, billing, commission tracking, reporting, and vendor/tech oversight., • Create and maintain SOPs, onboarding manuals, and training resources across all departments., • Lead hiring, onboarding, and accountability for administrative staff and support agent onboarding, training, and performance goals (KPIs)., • Ensure consistent, high-level listing marketing, brand standards, and lead-gen ROI tracking., • Manage onboarding plans (30-60-90, First 100 Days) and support listing/buyer negotiation prep when needed., • Being quality control for the brand on everything from staging, to videos, and events., • Obtaining scripts and reviewing videos for our YouTube channel, Luxury Living NYC. Management Responsibilities • Administrative team members., • Sales agents (from a systems, onboarding, and accountability standpoint).Qualifications:, • Bachelor’s degree preferred., • Real estate license required (or willingness to obtain quickly)., • 1–3 years of service and management experience., • 3–5 years of administrative experience, real estate experience strongly preferred., • Proven experience in operations, real estate administration, or transaction management., • Strong project management skills with the ability to build and optimize systems., • High-level organization, follow-through, and deadline management., • Proficient with CRM platforms, financial tracking, and tech systems., • Clear communicator who can lead, train, and hold others accountable., • Comfortable managing multiple priorities and adapting quickly., • Experience creating SOPs, onboarding materials, and process documentation preferred.About Company With over 14 years of real estate experience, Erin Wheelock is a top 5% producer at Keller Williams NYC and a trusted expert in luxury listings, global investment strategy, and high-level relocation throughout Manhattan and Brooklyn. As the leader of The Wheelock Team, Erin combines clear communication and data-driven guidance to help both seasoned investors and first-time NYC buyers make confident, profitable decisions in one of the world’s most competitive markets. Erin also leads KW Cares NYC, where she drives community impact through partnerships with organizations such as Good Shepherd Services and Dress for Success. Her approach centers on service, trust, and results, ensuring every client experience is both seamless and deeply supported.

Job Description ROLE Remote Reservationist LOCATION Trailborn Remote ABOUT TRAILBORN Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California. ABOUT OUR ROLE We are looking for a Remote Reservation Agent with a passion for hospitality and customer service to plan and organize one-of-a-kind experiences for our guests. Reservation agents must be willing to gain thorough knowledge of our Trailborn properties, as well as the greater area to tailor recommendations to each guests’ individual needs and desires. This position is also responsible for monitoring all online reservations to ensure correct entry and billing. This is primarily a computer and phone-based remote position specifically working the hours of 3pm to 11pm PST. ESSENTIAL FUNCTIONS • Answer incoming calls in a friendly and efficient manner, • Provide guests with the requested information concerning the hotel and its services as well as the surrounding area, • Accurately process all incoming reservations received via phone, email, internet, or in-house correspondence, • Audit reservation and rate details against rate profiles and third party booking systems, • Verify cancellation and no-show revenues against rate profiles and third party booking systems, • Manage group rooming lists and block setup in PMS, • Actively upsell other resort experiences, such as recreation activities, packages, and amenities, • Enter third party payment information and ensure data security Minimum Qualifications: • 2+ years of customer service experience required experience in a hotel setting is preferred., • Prior Reservations Department experience is preferred., • Professional, positive, and courteous phone and email etiquette is required., • Exceptional attention to detail is a must., • Intermediate to advanced typing and computer skills. Must quickly learn and move between various software programs, including property management system, hotel operations platform, and customer relationship management system., • Ability to report information accurately and efficiently., • Driven personality with desire to learn and progress., • Ability to sit for up to eight hours a day., • Previous experience with remote work., • Flexibility to work remotely, 3pm-11pm PST, weekdays and weekends, and some holidays., • High level of professionalism, able to follow instructions with follow-up, respect, and integrity., • Understand oral and written communications, follow detailed directions, and provide clear instructions/directions., • Work safely to ensure company equipment is secure., • Complete required training programs. REQUIREMENTS • Prolonged periods of sitting while working on a computer and answering calls., • Frequent use of hands and fingers to type, navigate reservation systems, and use a telephone or headset., • Ability to wear a headset for extended periods for calls and virtual meetings., • Clear verbal communication skills to assist customers effectively over the phone., • Visual acuity to read screens, review booking details, and enter data accurately., • A quiet, dedicated workspace free from distractions., • Reliable high-speed internet connection for seamless communication. BENEFITS Why You’ll Love Working Here • Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions., • Secure Your Future: 401(k) plan with a company match. SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. SALARY $17 - $18/hour JOB STATUS Full Time FLSA Non-Exempt (Hourly) EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

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