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DIRECTOR OF HOTEL SALES & MARKETING (DOSM) Location: Jersey City, NJ Salary Range: $130,000 – $140,000 base salary + 30% bonus paid quarterly Position Summary We are seeking a highly strategic, results-driven Director of Sales and Marketing (DOSM) to oversee and manage our sales and reservation teams. In this role, you will be responsible for driving maximum revenue, expanding promotional coverage, and capitalizing on marketing opportunities. Working hand-in-hand with revenue management and marketing functions, you will develop and execute innovative strategies to maximize RevPAR and aggressively grow market share. Key Duties and Responsibilities Strategic Leadership & Revenue Management • Drive Strategy: Update, own, and implement comprehensive sales plans and strategies alongside the General Manager, addressing revenue, target customers, and market segments., • Maximize Revenue: Provide aggressive and positive leadership to ensure the hotel meets or exceeds budgeted goals for Business Transient, FIT, Group, and Catering revenues., • Analytical Decision Making: Utilize sales strategies and analytical tools (such as rate charts and displacement tools) to maximize revenue while maintaining strict cost controls., • Channel Optimization: Evaluate and drive the property’s participation across various sales channels, electronic lead channels, and market sales distribution systems., • Meetings & Budgeting: Actively participate in annual budgeting, business planning, weekly hotel operational meetings, and monthly sales/revenue strategy sessions. Sales Operations & Client Relations • Business Development: Create a relentless focus on attracting new business. Lead on-property sales functions to build long-term, value-based client relationships., • Contracting: Review, approve, and finalize corporate negotiated rates and contracts., • Operational Execution: Execute and support the operational aspects of booked business, including proposals, contracts, customer correspondence, and ensuring the timely distribution of accurate Resumes and BEOs 10 days prior to arrival., • Travel Agent Relations: Maintain top existing travel agent accounts, utilize profile databases to target geographic travel areas, and organize dedicated appreciation rates/programs during slow months. Marketing, PR, & Digital Strategy • Brand Alignment: Lead the development and timely execution of internal and external promotions aligned with brand standards., • Digital Distribution: Oversee and ensure rates, promotions, and information are seamlessly updated across the hotel website, OTAs, and GDS platforms with zero rate parity issues., • E-commerce & Social Media: Collaborate with E-commerce teams to execute digital strategies within allocated budgets and forecasts. Explore PR and social media opportunities weekly., • Public Relations: Develop and distribute informative press releases highlighting property activities, and build community partnerships aligned with the brand message. Team Management & Culture • Team Development: Monitor day-to-day activities of direct reports, setting clear personal booking goals and recommending monthly room night targets., • Collaborative Culture: Maintain a teamwork-driven environment with clear communication. Set an example with a professional, friendly attitude and timely responses to client and co-worker needs., • Training & Service: Train sales managers and hotel staff on sales and client-related topics to ensure the highest tier of customer service and cross-training coverage. Job Prerequisites & Qualifications • Commercial Acumen: High degree of commercial awareness with the ability to clearly understand the direct links between sales initiatives and overall profit., • Skills: Exceptional sales, negotiation, and business development skills, combined with a strong business sense and the ability to motivate a diverse team. Requirements • A 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or an MBA., • Total Experience: 5 to 6 years of experience in hospitality sales and marketing or a related professional area., • Leadership Experience: A minimum of 3 years of experience directly in a senior sales leadership role., • Major global hotel brand experience is a plus.

NOTES (this is for a major bank in the NYC area). • Hybrid - 3 days onsite, 2 days remote required, • Looking to start ASAP, • Must have at least 3-4 years of LOANIQ experience with agency servicing specifically (will be eventually helping train other team members on LoanIQ), • Strong background of onboarding and booking new transactions, especially in agent servicing, • Need to be able to read a credit agreement (STLA most important), • Understanding of cash reconciliations, research, and resolution and loan servicing, • Would be a perk if they had experience using MS Dynamics but not a must, • Team is about 10 people in size (predominantly in Baltimore), • Interview process would be meeting with HM and two VP's - hopefully all in one sitting OVERVIEW We are looking for an experienced loan operations professional to join the FID Secured Lending (FSL) operations team on a temporary basis. The FSL business is in a period of significant volume growth, and this role exists to provide immediate production capacity in loan booking, participant servicing, and agency servicing — all within LoanIQ. This is a hands-on production role. We need someone who can process transactions from day one with minimal ramp-up. Prior experience at a major syndicated lending institution (agent bank or participant) is essential. KEY RESPONSIBILITIES Loan Booking & Deal Setup • Book new loan facilities in LoanIQ based on credit agreement terms, including deal, facility, and loan-level hierarchy setup, • Extract and input key commercial terms from credit agreements: pricing grids, commitment amounts, maturity dates, repayment schedules, borrowing base structures, financial covenants, • Set up deal economics accurately to support correct regulatory capital calculation, risk exposure, and credit availability, • Coordinate with front office, legal counsel, and product control on deal closing mechanics and funding instructions Participant Servicing • Process lifecycle servicing events for deals where the firm holds a participant position: interest payments, fee payments, principal repayments, rate resets, and rollovers, • Reconcile agent bank notices against LoanIQ records; investigate and resolve discrepancies in payment amounts, rates, or accrual periods, • Monitor and process borrowing base certificates, compliance certificates, and covenant reporting as received from agent banks, • Handle facility amendments, extensions, and waivers on participant positions, updating LoanIQ deal structures accordingly Agency Servicing • Perform agent bank servicing functions in LoanIQ for deals where the firm acts as administrative agent or lead arranger, • Process and distribute interest, fee, and principal payments to the lender syndicate; calculate pro-rata and non-pro-rata distributions, • Manage lender positions following primary syndication, secondary trade settlements (assignments and participations), and commitment changes, • Generate and distribute agent notices to the lender group: drawdown notices, rate-setting notices, paydown notices, amendment and waiver requests, • Process SOFR rate resets, calculate all-in rates including applicable margins and floors, and initiate rollover transactions Controls & Reporting • Ensure all transactions are processed within established SLAs and in accordance with operational procedures and risk controls, • Escalate exceptions, fails, and breaks promptly through the appropriate channels, • Support month-end and quarter-end processing, including accrual verification and GL reconciliation support REQUIRED QUALIFICATIONS – Note- really looking for 5-6 years -Senior Analyst type of role • Minimum 3 years of hands-on experience in syndicated loan operations at a bank, fund administrator, or financial institution, • Direct, daily working experience with LoanIQ — this is non-negotiable. Candidates must be able to navigate deal/facility/loan hierarchies, process servicing events, and troubleshoot system issues independently, • Demonstrated experience in at least two of the following three areas: loan booking/deal setup, participant servicing, agency servicing, • Understanding of SOFR-based lending conventions, including rate lookback mechanics, compounding methods, and fallback provisions, • Ability to read and interpret credit agreements, amendments, and agent notices to extract operational terms, • Strong attention to detail in a high-volume, deadline-driven environment PREFERRED QUALIFICATIONS • Prior experience at a bulge-bracket or large regional bank in a loan operations or loan servicing role, • Experience with structured credit products: CLO warehouses, CRE warehouses, subscription finance / capital call facilities, • Experience with Microsoft Dynamics or similar case management / workflow tools ABOUT THE TEAM Global Loan Services (GLS) supports three business lines across the full loan lifecycle: Structed Lending, Global Capital Markets, and Leveraged Finance Trading. The team operates across New York, Baltimore, London, Glasgow, and multiple locations in India. FSL is the fastest-growing segment of the book. The successful candidate will join a team managing a diverse product set including traditional corporate lending, structured credit warehouses, CRE facilities, and subscription finance. This is a high-visibility function with direct interaction with front office desks, legal, and product control. NOTES FOR STAFFING AGENCIES • Candidates who list LoanIQ on their CV but cannot describe the deal/facility/loan hierarchy, or who cannot walk through a basic interest payment or rate reset workflow, will not be progressed, • We are not looking for project managers, business analysts, or technology implementation profiles. This is a production operations role, • Candidates from non-lending backgrounds (e.g., equity operations, FX operations) will not be considered unless they have direct, recent loan servicing experience in LoanIQ

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.

Job Title: Freight Agent (1099 Contractor) Location: Remote (United States) About Partner Fr8: Partner Fr8 is a rapidly growing logistics company that empowers freight agents to grow their businesses without geographic boundaries. We provide a web-based TMS, giving agents access to thousands of carriers nationwide, vetted by Highway. Partner Fr8 handles the operations, while agents focus on what they do best—building relationships and driving sales. Position Overview: As a Freight Agent at Partner Fr8, you will be an independent contractor responsible for driving revenue by securing new clients and managing ongoing relationships. You will have the flexibility to work remotely and will receive full operational support from our in-house team, including billing, accounts receivable and payable, and carrier management. Key Responsibilities: • Develop and maintain relationships with shippers, providing tailored solutions to their freight needs., • Manage customer accounts, ensuring top-notch service and consistent follow-up., • Collaborate with our brokerage team to find the right carriers for your clients' shipments., • Expand your book of business by identifying and onboarding new clients., • Stay up-to-date on industry trends and market shifts to provide customers with the most competitive rates and solutions. What We Offer: • A competitive, uncapped commission split with no non-compete clause—agents retain full ownership of their customers., • Complete back-office support, including billing, accounts payable, and accounts receivable., • Operational support from our brokerage team, including load booking, carrier management and freight tracking., • Bi-weekly commission via ACH for invoiced loads., • Access to an expansive network of carriers and full use of our TMS system., • Dedicated support from our agent relations team to ensure your success. Requirements: • At least 1 year of sales experience and 2 years of logistics experience (freight broker or trucking industry preferred)., • Ability to quote freight independently or utilize company-provided quoting tools to secure competitive rates., • Established transferrable book of business is a plus but not ., • Strong communication and negotiation skills., • Self-motivated, with a proven ability to work independently., • Proficiency in TMS systems is an advantage, but training is provided. Why Join Us? Partner Fr8 offers you the opportunity to build and grow your own business while benefiting from a supportive team that handles the heavy lifting behind the scenes. Our agents enjoy the flexibility and freedom to work on their terms, with no geographic limitations and full control over their customer relationships.

Valsoft builds and scales vertical market software companies. We partner with strong teams, invest for the long term, and run disciplined operating systems to drive sustainable growth across our portfolio. Carla AI is an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, Carla seamlessly transfers the call with full context. Carla was purpose built for the rental industry, starting with car rental operators across North America. Our platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. We are now establishing Carla AI as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. We’re hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI’s growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring Carla for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO of Carla AI and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring Carla for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the Carla AI dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and Carla’s capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with Carla answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything Carla related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Backed by Valsoft / Aspire Software, combining the stability of a global portfolio with the pace and ownership of a startup., • Competitive compensation and strong growth potential as the customer success function scales. #AspireSoftware #CarlaAI

About the Job Travel Booking Agent (Remote). About Us: We are a travel services company dedicated to providing clients with smooth booking experiences and personalized travel support. Position Overview: We are seeking motivated and detail-oriented individuals to join our team as Travel Booking Agent

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Executive Assistant & Admin Operations Expert Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities • Build long-horizon admin tasks with deterministic rubrics to evaluate agent performance., • Create scenarios for executive support including calendar triage, multi-timezone scheduling, and travel booking., • Develop expense and procurement tasks such as expense reports and purchase requests with rule-based limits., • Design office operations scenarios like service ticket routing and document filing against a taxonomy., • Work independently and asynchronously to maintain focus during challenging tasks. Qualifications Must-Have • 3+ years as an EA, office manager, or senior admin supporting busy principals., • Expertise in principal-level calendar triage, multi-timezone scheduling, and expense systems like Concur, Expensify, Ramp., • Familiarity with corporate travel platforms such as Navan and TravelPerk., • Proficient in async communication operations., • Comfortable with admin artifacts: itineraries, agendas, expense packages, service tickets., • Clear written communication with the ability to articulate reasoning and encode it into deterministic rubrics. Compensation & Legal • Hourly contractor Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

A rapidly expanding entertainment company is seeking a Sales Representative / Booking Agent to help expand its booking operations across the United States. Responsibilities include presenting BMX stunt shows to schools, closing bookings, and tracking leads.

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Executive Assistant & Admin Operations Expert Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities • Build long-horizon admin tasks with deterministic rubrics to evaluate agent performance., • Create scenarios for executive support including calendar triage, multi-timezone scheduling, and travel booking., • Develop expense and procurement tasks such as expense reports and purchase requests with rule-based limits., • Design office operations scenarios like service ticket routing and document filing against a taxonomy., • Work independently and asynchronously to maintain focus during challenging tasks. Qualifications Must-Have • 3+ years as an EA, office manager, or senior admin supporting busy principals., • Expertise in principal-level calendar triage, multi-timezone scheduling, and expense systems like Concur, Expensify, Ramp., • Familiarity with corporate travel platforms such as Navan and TravelPerk., • Proficient in async communication operations., • Comfortable with admin artifacts: itineraries, agendas, expense packages, service tickets., • Clear written communication with the ability to articulate reasoning and encode it into deterministic rubrics. Compensation & Legal • Hourly contractor Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Medium is hiring for the position of Cruise & Resort Booking Agent. You'll be booking travel, recommending itineraries, and using supplier systems, with no prior experience required as full training is provided.

Now, we are bringing that same disruptive power to freight agents. The Independent Operator Designed for the experienced agent who wants maximum control and maximum margin. You focus 100% on customer relationships, and our dedicated internal team handles the operations—booking, dispatching, and tr

A travel agency is seeking a Cruise & Resort Booking Agent to work remotely with flexible hours. The role involves booking travel packages, recommending itineraries, and responding to client inquiries.

We have an amazing opportunity to build dream vacations and business travel with major vendors! Benefits Full training provided Must be able to work in the USA No experience necessary Discounted or free travel Flexible Schedule Full Time or Part Time Requirements Must have computer and/or cell phone

We are a female-founded scale-up, currently made up of around 80 AltoVitians.Our fully-remote team hails from 26 different countries and collectively speaks 29 languages.Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions)

Job Description We are looking for a highly self-motivated, self-disciplined job seeker looking for an opportunity to build a great career as a life insurance agent while helping clients achieve their financial goals. Utilizing our expansive product lines, our agents work to guide individuals, families, and businesses towards the financial strategy that is right for them. When you join our team, you will enjoy a rewarding career with a stable, industry-leading company that makes doing right by its customers its priority. Compensation: $70,000 - $90,000 at plan yearly Responsibilities: • Ensure all contracting paperwork is up to date while maintaining databases, records, and bookkeeping, • Identify new client insurance needs, insurance risks, goals, current coverage, and financial situation by scheduling meetings for new customers, ensuring a personalized experience, • Onboard incoming and retain existing clients via a variety of customer service tasks, such as appointment booking and responding to inquiries regarding billing, coverage, eligibility, and insurance policies, • Develop a prospective customer base and advertise our insurance products through referrals, cold calling, networking, and other marketing strategies to secure new business, • Process current policyholders’ insurance claims while monitoring the status of existing insurance claims Qualifications: • High school diploma or equivalent required; Bachelor’s degree preferred, • Candidates with an active Life and Health insurance license are strongly preferred, • Previous customer service or experience as a sales representative preferred, • Possesses outstanding interpersonal and communication skills, • Familiarity with the Microsoft Office suite About Company About NYL - John Kelly: We are among the strongest and most respected financial companies in the world. We have received the highest financial strength ratings currently awarded to any U.S. life insurer by each of the four major rating companies: A.M. Best (A++), Standard and Poor’s (AA+), Moody’s Service (Aaa), and Fitch (AAA). For 65 consecutive years, we have led the Million Dollar Round Table with more members than any other insurance or financial institution in the world. We have been recognized as one of the “World’s Most Admired Companies” by Fortune Magazine for 2019.

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Executive Assistant & Admin Operations Expert Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities • Build long-horizon admin tasks with deterministic rubrics to evaluate agent performance., • Create scenarios for executive support including calendar triage, multi-timezone scheduling, and travel booking., • Develop expense and procurement tasks such as expense reports and purchase requests with rule-based limits., • Design office operations scenarios like service ticket routing and document filing against a taxonomy., • Work independently and asynchronously to maintain focus during challenging tasks. Qualifications Must-Have • 3+ years as an EA, office manager, or senior admin supporting busy principals., • Expertise in principal-level calendar triage, multi-timezone scheduling, and expense systems like Concur, Expensify, Ramp., • Familiarity with corporate travel platforms such as Navan and TravelPerk., • Proficient in async communication operations., • Comfortable with admin artifacts: itineraries, agendas, expense packages, service tickets., • Clear written communication with the ability to articulate reasoning and encode it into deterministic rubrics. Compensation & Legal • Hourly contractor Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Executive Assistant & Admin Operations Expert Type: Contract Compensation: $45–$60/hour Location: Remote Role Responsibilities • Build long-horizon admin tasks with deterministic rubrics to evaluate agent performance., • Create scenarios for executive support including calendar triage, multi-timezone scheduling, and travel booking., • Develop expense and procurement tasks such as expense reports and purchase requests with rule-based limits., • Design office operations scenarios like service ticket routing and document filing against a taxonomy., • Work independently and asynchronously to maintain focus during challenging tasks. Qualifications Must-Have • 3+ years as an EA, office manager, or senior admin supporting busy principals., • Expertise in principal-level calendar triage, multi-timezone scheduling, and expense systems like Concur, Expensify, Ramp., • Familiarity with corporate travel platforms such as Navan and TravelPerk., • Proficient in async communication operations., • Comfortable with admin artifacts: itineraries, agendas, expense packages, service tickets., • Clear written communication with the ability to articulate reasoning and encode it into deterministic rubrics. Compensation & Legal • Hourly contractor Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Job DescriptionThis role is located in New York City and will require a hybrid work schedule of at least 2 days in office per week. This role is for Assistant Officer level candidates. About the Bank Sumitomo Mitsui Trust Bank, Limited was established through the merger of The Sumitomo Trust and Banking Co., Ltd with Chuo Mitsui Trust and Banking, Ltd. on April 1, 2012. We are one of the largest asset managers in Asia and number one among Japanese financial institutions by AUM, with approximately $850 Billion USD in AUM. The Bank provides an assortment of financial solutions and manages a broad spectrum of financial products across its global branches. Department Overview: The Americas Division (“AD”) was established in the Sumitomo Mitsui Trust Bank, Limited, New York Branch) (“SMTBNY”) to perform corporate functions and supervise U.S. entities. Established under the AD are the “Global Banking Unit (“GBU”), Americas Division” and “Global Markets Unit (“GMU”), Americas Division” which performs business functions. The Credit Investment Management Department (“CIM”) is responsible for the booking and administering of (i) leveraged loan assets and (ii) structured product assets including CLOs (note investments and warehousing facilities) and MML Senior Financing through maturity or refinancing in accordance with the Branch’s lending policy. Your Role Overview: Responsible for deal processing, internal control and regulatory compliance. Your Duties and Responsibilities: • Performs business review of credit documentation, regulatory compliance review and booking of new investments and for amendments or periodic review., • Ensures compliance and operational requirements are satisfied before closing and for amendments., • Coordinates with internal and third parties to effect bookings, amendments and funding., • Supports Credit Analysts with Branch and Head Office monitoring and reporting requirements., • Tracks credit documentation and other customer reporting requirements for timely receipt., • Performs agent function, including communicating with customers and other lenders for loan servicing and distribution of documents., • Maintains related systems, reports, credit files and websites as well as assigns application numbers and records approvals., • Performs other duties and responsibilities as assigned by management. Your Qualifications: • Bachelor's degree in Finance, Economics or relevant field with 2+ years of related experience., • 2+ years of banking experience preferred., • General knowledge of banking principles and/or loan markets., • Excellent organization skills and detail oriented., • Good interpersonal skills for team-oriented environment., • Advanced in Microsoft 365 (Excel, PowerPoint, Word, Outlook, and Access)., • Excellent oral and written communication skills. Why you should join SuMi Trust:SuMi Trust embraces flexible ways of working when the business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We make sustainable business decisions to improve our society and the world. We believe that each person brings a unique value that drives the business though their creativity and passion. • The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance., • We offer many socialization opportunities for wellness, financial wellbeing, runs/walks, team building, happy hours, and activities to support the Sustainable Developmental Goals. Check out our LinkedIn for our employee experience: https://www.linkedin.com/company/smtbny We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SuMi Trust provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. Skills, Knowledge & Expertise • Minimum of 1 year of experience in Shore Excursion operations with a land-based resort or tour operator, preferably in an international environment. Prior experience in onboard revenue roles or as tour staff on cruise ships is a strong asset., • At least 1 year of relevant sales experience. Must be capable of processing financial transactions efficiently and accurately., • Solid knowledge of Microsoft Office applications, Point of Sale (POS) systems, databases, and mobile devices., • Fluency in both English and Japanese is required, with strong verbal and written communication skills in both languages., • Deep understanding of customer service principles, with a strong commitment to delivering exceptional guest experiences. A passion for creating memorable moments and exceeding guest expectations throughout their journey., • Self-motivated and enthusiastic, with a drive to excel in all responsibilities. Must be a personable communicator with excellent social skills and a warm, friendly, and caring demeanor., • Demonstrated commitment to upholding the company’s values and Service Credo. Must lead by example, and be adaptable and resilient in a fast-paced, ever-changing environment Job BenefitsEmbark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: • A competitive salary package., • Your comfortable double cabin - your space to relax and recharge., • Company-paid travel to and from the ship, so you can focus on the journey ahead., • Access to exclusive areas and benefits onboard (depending on the rank and occupational group)., • A vibrant recreation and welfare program designed to support your well-being and work-life balance., • Access to exceptional learning and development opportunities to grow your skills and advance your career., • The chance to travel the world, exploring exciting destinations while doing what you love., • A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

Job DescriptionAbout the Opportunity: The Ocean Pricing & Booking Manager is responsible for leading and developing a high-performing Pricing & Booking Representative (PBR) team focused on ocean import operations. This role combines hands-on operational execution, market intelligence, carrier and agent relationship management, and team leadership to ensure efficient cargo movement, competitive pricing strategies, and exceptional client service. This individual will oversee daily pricing and booking activities while maintaining a personal book of business and serving as a key escalation point for complex shipments, client demands, and operational challenges. The ideal candidate brings strong knowledge of international ocean import forwarding, carrier markets, and team leadership within a fast-paced logistics environment. What’s in it for you: • Competitive compensation package aligned with ocean pricing leadership roles, • Comprehensive medical, dental, and vision coverage, • 401(k) with company match, • Opportunity to lead and shape ocean pricing operations within a privately held, US-based, service-focused freight forwarder, • High impact role with visibility to senior leadership and influence on business performance, • Ability to make a meaningful impact in a lean, agile team environment with global reach What you’ll do: • Manage a personal book of business while operating at approximately 50–70% active PBR capacity., • Lead, coach, and develop a team of Pricing & Booking Representatives supporting ocean import operations., • Hire, onboard, train, and mentor new team members on workflow processes, KPI expectations, pricing and booking systems, SOPs, customer requirements, carrier capabilities, and market conditions., • Review and approve pricing activity for new hires during onboarding and ramp-up periods., • Maintain strong relationships with overseas agents, carriers, and origin offices to stay informed on market trends, capacity conditions, and pricing changes., • Partner closely with sales teams to support new business development, customer retention, pricing strategies, and carrier selection decisions based on customer needs and market conditions., • Monitor team productivity and KPI performance including quote activity, booking volume, conversion ratios, and pipeline development., • Balance team workload and coordinate staffing coverage to ensure operational efficiency and uninterrupted service., • Serve as the primary escalation point for operational issues, complex shipments, customized reporting requests, and high-priority client situations., • Organize regular meetings with sales and operations teams to review opportunities, at-risk accounts, and performance initiatives., • Foster a collaborative, accountable, and high-performing team culture while identifying opportunities to improve operational efficiency and profitability. What we are looking for: • 5+ years of experience in international freight forwarding, with strong emphasis on ocean import operations., • Excellent interpersonal skills with proven ability to develop relationships., • Previous leadership or team management experience within pricing, operations, or import management., • Strong understanding of ocean carrier markets, pricing structures, capacity management, and import processes., • Experience working with overseas agents, origin offices, and carrier partners., • Ability to manage multiple priorities in a fast-paced, deadline-driven environment., • Strong analytical, organizational, and problem-solving skills., • Excellent communication and relationship-building abilities., • Experience utilizing freight forwarding systems, pricing platforms, and operational reporting tools., • Proven ability to coach, mentor, and develop team members., • Customer-focused mindset with strong commercial awareness. Salary Range: $100,000 - $125,000 Where You’ll Be: 20 Vesey St, New York, NY 10007 Please click here for information on the privacy policy for California residents. Powered by JazzHR 95r7iX8Nyp

Job DescriptionThis role is located in New York City and will require a hybrid work schedule of at least 2 days in office per week. This role is for Assistant Officer level candidates. About the Bank Sumitomo Mitsui Trust Bank, Limited was established through the merger of The Sumitomo Trust and Banking Co., Ltd with Chuo Mitsui Trust and Banking, Ltd. on April 1, 2012. We are one of the largest asset managers in Asia and number one among Japanese financial institutions by AUM, with approximately $850 Billion USD in AUM. The Bank provides an assortment of financial solutions and manages a broad spectrum of financial products across its global branches. Department Overview The Americas Division (“AD”) was established in the Sumitomo Mitsui Trust Bank, Limited, New York Branch) (“SMTBNY”) to perform corporate functions and supervise U.S. entities. Established under the AD are the “Global Banking Unit (“GBU”), Americas Division” and “Global Markets Unit (“GMU”), Americas Division” which performs business functions. The Investor Services and Business Solution Department (“ISB”) is responsible for (i) distribution, agency services, and developing new business opportunities for syndicated loan transactions and (ii) developing and executing business and operation plans and managing day-to-day operations and administrative matters in GBU. Your Role Overview: Associate position has two main roles as below. Syndication (Origination and Distribution): Responsible for support, coordination, execution and assisting all phases of the loan syndication process including origination, distribution, and execution of syndicated loan financings with a focus on financing mandates in GBU. Collaborates with other departments for loan origination, distribution, and execution to secure financing mandates from investors. Agency: Responsible for deal processing, internal control, agency function and regulatory compliance. Your Duties and Responsibilities: Syndication (Origination and Distribution): • Continuously monitors market trends to identify active participants, prevailing market terms and pricing, market depth, and other factors influencing lending and underwriting decisions., • Supports and assists clients on market status, optimal structures, and syndication strategies for best execution in the syndicated loan capital markets., • Collaborates with other departments to develop market-based structures and innovative capital raising solutions., • Builds and maintains relationships with other banks and non-bank institutions to gather market intelligence during the origination process and assesses market capacity during syndication., • Works closely with other departments to originate syndicated loan mandates and execute transactions once mandated., • Collaborate with the Distribution and Agency team and assists originators in managing deal teams during new deal origination and execution., • Performs other duties and responsibilities as assigned by management. Agency: • Executes and perform necessary agent functions, including communicating with customers and other lenders for loan servicing and distribution of documents., • Acts as primary point of contact with external borrowers and/or lenders in relation to loan agency & administration function., • Performs business review of credit documentation, regulatory compliance review and booking of new investments and for amendments or periodic review., • Ensures compliance and operational requirements are satisfied before closing and for amendments., • Coordinates with internal and third parties to effect bookings, amendments and funding., • Supports Credit Analysts with Branch and Head Office monitoring and reporting requirements., • Tracks credit documentation and other customer reporting requirements for timely receipt., • Maintains related systems, reports, credit files and websites as well as assigns application numbers and records approvals., • Performs other duties and responsibilities as assigned by management.Your Qualifications:, • Bachelor’s degree in finance, Economics or related field with internship up to 5 years of related experience., • 2+ years of Loan Agency and Administration preferred., • General knowledge of banking principles and/or loan markets., • Excellent organization skills and detail oriented., • Good interpersonal skills for team-oriented environment., • Advanced in Microsoft 365 (Excel, PowerPoint, Word, Outlook, and Access)., • Excellent oral and written communication skills. Why you should join SuMi Trust:SuMi Trust embraces flexible ways of working when the business and role permits. We provide employees with a hybrid working model, allowing for in-office work and work from home. Our diverse and inclusive environment along with our global presence enables us to collaborate and communicate to meet our business needs. We believe that efficient teams need truth, loyalty, and a strong sense of purpose to balance risk and their targets. We make sustainable business decisions to improve our society and the world. We believe that each person brings a unique value that drives the business though their creativity and passion. • The Employee Benefits package includes: Paid Time Off, medical, HSA, vision, dental, FSA, 401(k), profit sharing, legal plan, cancer indemnity plan, disability insurance, life insurance, employee assistance program, commuter benefits, business travel accident, paid volunteer day, paid memberships, paid seminars, and tuition assistance., • We offer many socialization opportunities for wellness, financial wellbeing, runs/walks, team building, happy hours, and activities to support the Sustainable Developmental Goals. Check out our LinkedIn for our employee experience: https://www.linkedin.com/company/smtbny We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SuMi Trust provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application

Job DescriptionJob Description for Director of Sales in hotels POSITION TITLE: Lead Sales Enthusiast/Director Sales and Marketing REPORTS TO: Chief Enthusiast/General Manager POSITION SUMMARY: To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved. The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximize REVPAR and grow market share. DIRECTOR DUTIES AND RESPONSIBILITIES: • Maintain and promote a team work environment with effective and clear communication amongst co-workers., • Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office and event coverage where and when needed., • Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOSM., • Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard., • Participate in Manager on Duty program when needed and requested., • Monitor all Hilton/Canopy NOW newsletters and updates to ensure changes are implemented and communicated to the appropriate departments in a timely manner., • Ensure hotel meets or exceeds budgeted goals for Business Transient, FIT, Group and Catering revenues., • Follow and track company (Hilton) cross-sell procedures., • Lead the development and timely implementation of promotions, both internal and external, and ensures they are on Canopy brand., • Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts., • Organize travel agent month and travel agent appreciation rates for slow months., • Assists with the development and implementation of promotions, both internal and external., • Creating a focus on attracting new business., • Attending and contributing to the weekly hotel meetings, monthly sales strategy meeting as well as the revenue meetings., • Participate in annual budgeting process and business planning., • Updating and owning the sales strategy & sales plan with the General Manager., • Review and approves any special corporate negotiated rates by signing the contract., • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)., • Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives., • Recommends monthly room nights target goals for sales team members., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Utilizes efficient sales strategy for the maximization of hotel revenue and with consideration of cost aspect of the hotel. Tools such as BT rate chart and displacement tools to be used to present appropriate business cases., • Develop and send informative press releases to targeted lists highlighting all activities and promotions., • Explore PR and Social Media opportunities on a weekly basis and update hotel team accordingly., • Participate in community partnership that are in line with the hotels’ brand message and present updates to the hotel team accordingly., • Maintain and expand corporate incentive program via direct mail, personal visits etc., • Oversee and ensure the updating of rates, promotions and information on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity issues., • Responsible for the training of sales managers and other hotel staff on sales and client related subjects., • Follow and promote hotel brand and marketing standards with guests, co-workers., • Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc., • Monitors all day to day activities of direct reports., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). This includes the distribution of accurate and complete resume and BEO’s 10 days prior to arrival., • Collaborate and work with Hilton E-commerce team to implement and execute E-commerce strategies. All efforts to be aligned within the allocated budgets and forecast. PREREQUISITES: High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team. EDUCATION: 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA. EXPERIENCE: 5 to 6 years’ experience in the sales and marketing or related professional area, and min. three years’ experience in a senior sales role. Hilton brand experience will be a plus. Powered by JazzHR GlHNsH5YBD

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team. A professional recruiter will contact you shortly if your qualifications align with our hiring requirements. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager., • Follows established sales techniques and recognizes appropriate opportunities to upsell tours or sell additional tour products., • Regularly participates in tours and training to gain a complete knowledge of all tour programs, sales techniques, and policies., • Consistently and promptly attends Tour Office hours and is familiar with documented booking closing times per Hotel Policies and Procedures., • Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Guest Services Director, and Food & Beverage department of all delayed tours whenever necessary., • Ensures tours are dispatched efficiently from designated lounges; properly sets up and organizes lounges prior to tour meeting times, • Ensures all passenger complaints are listened to and understood with empathy, showing genuine interest at all times. Ensures responses are appropriate and in line with the department mission statement, customer service standards, and Hotel Policies and procedures. Skills, Knowledge & Expertise • Minimum 1 year experience in Shore Excursion operations with a land-based resort or tour company preferably in an international environment. Prior tour staff or shipboard onboard revenue experience preferred., • Minimum 1 year sales experience in a related field. Ability to conduct financial transactions quickly and accurately., • Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices., • Fluent English language skills, both verbal and written., • Knowledge of Japanse language., • Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers., • Commitment to continuously display and deliver genuine care to our passengers and staff and surprise and delight passengers throughout their cruise experience., • Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality., • Willingness to embrace all Company values and Service Credo and lead by example. Ability to adapt and adjust to a variety of circumstances. BenefitsPrincess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Job Description About Us Adventures by America is a professional travel services company specializing in leisure travel planning, including destination weddings, honeymoons, cruises, family vacations, and resort stays. We partner with established travel suppliers to coordinate customized travel arrangements for our clients. Position Overview We are seeking organized, customer-focused individuals to join our team as Remote Travel Agent. In this role, you will assist clients with researching options, coordinating travel reservations, and ensuring booking details are accurate and complete while working in a remote environment. Key Responsibilities Assist clients with planning and reserving travel such as accommodations, cruises, tours, and packaged vacations Provide general destination information and travel recommendations based on client preferences Communicate with travel suppliers to confirm availability, pricing, and reservation details Respond to inquiries through phone, email, and online communication platforms Maintain organized client records and documentation Follow company procedures for quoting, booking, and service Qualifications Strong communication and customer service skills Detail-oriented with good organizational ability Comfortable working independently in a remote setting Basic computer proficiency and reliable internet access Must be at least 18 years of age and authorized to work in your location Prior travel industry experience is helpful but not required; training is provided What We Offer Remote work environment Structured onboarding and ongoing training Access to industry tools and supplier partnerships Opportunities to grow within the organization If you're passionate about customer service and excited about assisting clients with their travel plans, now is the time to consider joining our growing remote team. We look forward to connecting with you.

A leading travel agency is looking for a Virtual Cruise Booking Agent to assist clients with planning and booking cruise vacations. This remote position requires strong communication and sales skills, knowledge of the cruise industry, and the ability to manage multiple bookings. Benefits include a f

A travel agency is seeking a Booking Agent to arrange travel for both leisure and business purposes. This remote position offers flexible hours, and no prior experience is needed as full training is provided. Responsibilities include booking travel for various events, understanding customer preferen

Job Summary: We are looking for a detail-oriented and customer-focused Virtual Cruise Booking Agent to join our team. Virtual Cruise Booking Agent Job Type: Full-time / Part-time / Remote Location: Remote (Work from Home) About Us: We specialize in creating unforgettable cruise experiences by offe

This position involves booking transportation, arranging hotel stays, and creating custom travel plans. Training is provided, and there are opportunities for career growth and exclusive travel discounts. A vibrant travel agency in New York is looking for a Customer Service Agent to work from home.

Could you use some extra cash for the holidays? Were looking for organized, motivated individuals to join our team as Booking Agents. Assist clients with booking flights, hotels, and vacation packages.

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

We are seeking a detail-oriented and reliable Online Booking Agent to support customers with reservations and general booking assistance. Key Responsibilities: Assist customers with making and managing bookings through online platforms Provide accurate information regarding availability, pricing, an

What Youll Do: Handle reservations, confirmations, and booking updates Communicate with clients to gather details and provide timely updates Review bookings for accuracy and completeness Track changes, follow up on outstanding items, and resolve issues as needed Provide professional, friendly client

Job DescriptionDescription: Job Title: Guest Relations Associate Reports To: Guest Relations Supervisor Department: Operations - FOH Employment Type: Hourly, Non-Exempt Salary Range: $22.00 - $25.00 per hour, based on experience About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary: The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment. Key Responsibilities: • To be an agent of hospitality and seek every opportunity to help guests have a positive experience, • Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone., • Ensure that guest information is accurate, up to date and recorded properly., • Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots., • Liaise between guests and with host and management teams in person, via phone and Open Table., • Route large group reservations and event requests to appropriate team members to follow up, • Provide guests with information about restaurant concepts and special menus or events., • Proactively offer alternatives in order to capture business., • Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.Requirements:, • 1-2 years of applicable experience., • Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus., • Ability to take direction and work in a team environment and to work calmly and effectively under pressure., • Must have problem-solving abilities, be self-motivated, and be organized., • This position will spend most of the time seated at a desk., • Must be able to sit and exert well-paced mobility for up to 8 hours in length., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity., • Talking and hearing occur continuously in communicating with guests, supervisors and other employees., • Requires manual dexterity to use and operate all necessary equipment. In Return, We Offer You • Competitive compensation and performance-based bonus opportunities, • Comprehensive health & wellness benefits, • Retirement savings plans, • Employee dining discounts, • Growth in a values-driven, award-winning hospitality group Equal Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Job Description The role… At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description The Front Desk Agent is a pivotal member of the front desk team, responsible for managing reservations, welcoming guests, and ensuring a smooth check-in and check-out process. This role requires delivering excellent customer service, handling phone inquiries, resolving complaints, maintaining the lobby area, and assisting guests with booking information. The Front Desk Agent works as an individual contributor while reporting directly to the Front Office Manager and utilizes CRM software to enhance guest interactions. The position involves flexible shift patterns, including day, night, and rotating shifts. Responsibilities • Manage guest reservations and booking details accurately, • Conduct efficient check-in and check-out processes, • Provide outstanding customer service and handle guest inquiries, • Handle incoming phone calls professionally and promptly, • Resolve guest complaints with empathy and effective solutions, • Maintain a clean and welcoming lobby environment, • Offer up-to-date information about hotel services and local attractions, • Assist guests with booking modifications and special requests Preferred Qualifications • Entry-level experience in hospitality, • High school diploma or equivalent, • Strong customer service skills, • Experience with POS systems, • Excellent communication and problem-solving abilities, • Ability to multitask and pay attention to detail, • Demonstrated teamwork skills

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds., • Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$25—$25 USD

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