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Job Description An MSW, currently licensed (if applicable)and registered in the state of practice, who provides medical social services within the scope of MSW practice standards in collaboration with primary care physicians and other members of the health care team and teaches and educates patients and their families. Medical Social Services in the home is performed under the supervision of the Administrator, Director of Nursing. Organizational Relationship: Reports to the Administrator Occupational Exposure Category: B: Limited exposure to blood borne pathogens Responsibilities: • Receives the intake referral information and prepares paperwork/tools necessary., • Obtains all pertinent medical history from patient, family or significant others., • Performs home safety check and environmental assessment of the patient’s home environment., • Performs the socio-psychological evaluation of the support systems available to the patient and documents necessary emergency contacts etc. Assists patients and their families with personal and environmental difficulties which predispose then toward illness or interfere with obtaining maximum benefits from medical care (counseling members of the family to assisting patients with admission to a nursing home)., • Performs the skilled visit and documents accordingly., • Provides supportive casework designed to restore patient’s to their optimum level of social adjustment. This includes assisting patients and their families to understand, accept and follow medical recommendations., • Assists patients utilize the resources of their families and the community at large. Resource utilization may include referring the patients to community resources or acting as an intermediary on behalf of the patients with other health and welfare agencies., • Effectively communicates with patient and family. Keeps the patient informed ongoing., • Effectively communicates with other disciplines in the case (case conferencing) to effectively and appropriately problem solve as situations arise., • Communicates effectively with the Director of Nursing or Nursing Supervisor scheduled visits planned and changes to the schedule on a weekly basis. Caseload is self-scheduled but communication of the clinician’s schedule is essential., • Communication with the patient’s physician (verbally and/or in writing) to obtain effective treatment modalities to effect the best means to obtain the desired outcome., • Communicates in the case conferencing sessions to establish best practices for the individual patient’s needs., • Submits accurate, complete paperwork at the end of every week so that all medical records are intact and up to date. Uses the drop box if the office is already closed for the weekend., • Coordinates Community Services that may be available to the patient to assist in safe home care needs., • Understands that the fiscal and clinical management of each case is directly linked to the success of his/her office. Assures that visits are not done that cannot be billed., • Participates in the QA Committee process as requested to do so., • Notifies the HCSF of emergencies, sickness, and other imminent occurrences that may affect the patient caseload as quickly as possible relative to the event’s occurrence. Must be able to travel to prospective patient’s place of residence. Must be able to hear and effectively communicate in English. SPECIAL SKILLS/CERTIFICATIONS REQUIRED: MSW SPECIAL EQUIPMENT TO BE OPERATED: Computer, office equipment (phone, fax, copier, tablet, etc) SPECIAL EMPLOYER POLICIES OR LIMITATIONS TO BE REQUIRED: None

Job Description Good Shepherd Medical Adult Day Care center in Lyndhurst, New Jersey has a Full time/Part-Time opening for a qualified Certified Social Worker ( C.S.W) with a bachelor (BSW). Duties included but are not limited to: • Assessment of clients’ needs, goals and provide case management to clients., • Participate in preparation of care and treatment plans for each client., • Assists clients with Social Security (SSI) and Medicaid resources to stay within eligibility guidelines, • Ability to maintain accurate records and to prepare clear and concise reports, correspondence and other written materials., • Effective verbal and written communication skills., • Demonstrated ability to work in an interdisciplinary team setting., • C.S.W or L.S.W. State licensure and state certification required., • Spanish speaking preferred., • 0-2 yrs Adult Medical Day Care experience and working with the elderly preferred. Please call facility Administrator at 201.933.0711 for more information or fax resume to 201-933-0611 to apply.

Job DescriptionDescription: The position requires a student, pursuing Master’s degree within the health services field from an accredited college/university. Must have knowledge of local and county social service agencies. Must have good to excellent written and oral communications skills. Other: Must be able to deal with clients in a caring and compassionate manner. Student is expected to follow all clinical experience and seek guidance as needed. The student counselor intern reports directly to the Program Administrator, with guidance from the Director of Substance Abuse and Counseling Services. **MSW students must be supervised by LCSW. LPC students must be supervised by an LPC. Requirements: Major Responsibilities: • Daily case conferences with Program Administrator and or Director of Substance Abuse and Counseling Services., • Provides Crisis Intervention by de-escalation techniques., • Provides and schedules recreational activities, community integration and specified courses within the context of each participants goals and behavioral objectives., • Provide monthly statistical reports., • Attend ongoing training and inservices to promote education within the mental health field., • Promotes and teaches personal development courses and links participants with area resources., • Complete knowledge of written assignments and proper presentation to participants., • Assists with developing community linkages such as:, • Neighborhood health centers, • Planned parenthood, • Adult education courses, • Voter information 9. Assists with setting up life skills sessions for the counseling staff to conduct education session such as: Simulated settings for: • Library, • Banking, • Interview techniques, • First aide, • Physical fitness, • Senior group events, • Housekeeping, • Job application process 10. Will run education-based group session., 11. Students will not facilitate a process group or other forms of unsupervised psychotherapy sessions., 12. Restraints, isolation, exclusion is prohibited in the mental health program., 13. Will assist with showing and demonstrating evacuation routes and safety features., 14. Will undergo a background check to include the state’s criminal database, fingerprint clearance, Central Registry of offenders against individuals with developmental disabilities as well as provide a clearance for children abuse registry and sex offender database., 15. Will assist the program with the collection of materials needed to better serve the individuals such as documents for advocacy, personal self-care, community integration and self-help groups within the surrounding counties., 16. Will provide monthly statistical reports to assist the Licensed Counselors with quantitative analysis of program outcomes to include volunteer assignments., 17. Is a mandated reporter. Should the Counselor Intern witness or participate in an event, such as an incident of crime against a program participant, the Counselor Intern is required by law to report it to the State and program the Program Administrator. Will participate in onboarding training of the UIR (Unusual Incident Report) process, that lists all categories of reportable incident., 18. Counselor Interns will not receive gifts or gratuities from participants., 19. Will adhere to all client confidentiality in accordance with N.J.A.C. 10:37 in regards clinical records, medical records or other identifying information and all applicable laws.

Job DescriptionSalary: 65,000-80,000 Essential Duties and Responsibilities The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Compliance and Records Management • Plans development and implementation of legal records management policies intended to standardize the filing, protecting, and retrieval of records, reports, and other paper-based and/or electronic information, ensuring that records are classified, maintained, retained, and destroyed in accordance with policies as established by the New Jersey State Archives Bureau., • Ensures that effective and efficient storing, arranging, indexing, classifying, inventory, retention, and legal records disposal systems are established that meet administrative, legal, and financial requirements., • Utilizes knowledge of principles of records and information management, administrative processes and systems, cost control, governmental recordkeeping requirements, and organizational objectives; coordinates and directs activities of other departments involved with records management analysis, reports analysis, cataloging, inventory, retention, and destruction of records; and confers with those departments to assure compliance with policies, procedures, and practices of records management., • Identifies the most appropriate records management resources needed to establish and maintain legal filing and classification systems., • Schedules and participates in training seminars and sessions designed to provide a policy framework for the management of legal records., • Resolves problems with legal information management through effective use of software and other information management resources., • Enables appropriate access to information within the Legal Department., • Responds to internal and/or external inquiries for legal information, including formal requests to access Public Records pursuant to the Open Public Records Act (OPRA)., • Monitor and assess adherence to policies and recommend improvements to governance practices. Property and Casualty Insurance Management • Conducts, oversees, and arranges a full range of appraisal inspections and inventories, including financial and operating data, and establishes information which serves as a basis for identifying assets, liability, and determining extent of coverage and premiums., • Advises management on all matters related to loss amounts and types of insurance needed to provide proper coverage and reserves in case of loss., • Recommends the selection of insurance brokers and carries out alternate methods of insurance by analyzing/comparing coverage, premiums, policy terms, and other provisions; and arranges for adequate insurance protection for assets of the jurisdiction., • Purchases casualty and property insurance coverage by developing invitations-for-bid and requests for proposal or quotations; facilitates the selection of the most economical source of insurance protection; and coordinates and arranges the implementation of various insurance programs., • Arranges bonding and insurance of public property and personnel., • Examines leases, contracts, and rental agreements for liability clauses included in insurance policy., • Appraises value of government properties to determine appropriate insurance policy and coverage., • Arranges special public institutional property insurance coverage after determining if institutions are eligible for coverage., • Maintains claim procedures for use in claim investigations., • Aids Legal Department in negotiations with government entity as lessor or lessee by determining contract liability contained in leases and liability insurance coverage., • Arranges for bonding of public employees by researching statutes, setting up terms of bond, and contracts with bonding companies., • Collects information and materials required for review, evaluation, and analysis by insurance consultants and insurance fund commission., • Coordinates processing of claims against the policies held by the jurisdiction., • Acts as liaison between the claimants, insurance administrators and the jurisdiction., • Processes and checks claim forms filed with the insurance administrator in connection with the entitys self insured fund., • Maintains records of policies, premiums, losses, recoveries, types of contracts and expiration dates. Notices of Claim Processing • Oversees and administers all aspects of claims intake, investigation, processing, and resolution, ensuring efficiency, compliance, and quality throughout the claims lifecycle., • Conducts claims intake & processing, as well as oversees the receipt, review, validation, and adjudication of claims submissions, ensuring accuracy and compliance with policy and regulatory requirements., • Conducts evaluation and investigation of claims, collaborate with internal teams and external parties, and determine liability or coverage., • Ensure all claims are handled in accordance with NHAs procedures and relevant legal/regulatory standards, performing regular audits and risk assessments., • Prepare and analyze claims data, identify trends, generate reports, and provide recommendations for process improvements and loss reduction. Office Management and Administrative Support • Assists in supervising the business operations of the Legal Department, including: financial and personnel records; purchase, receipt, and issuing of equipment, materials, and supplies; and collection, analysis, and interpretation of data pertaining to collections, expenditures, budgets, stores, and other operational procedures., • Serves as liaison with other departments and agencies to alleviate management and administrative problems and fulfill organizational needs and requirements., • Monitors and reviews legislation and regulations affecting the needs and interest of the jurisdiction, and analyzes the impact of legislation and regulations on the jurisdiction., • Receives, reviews, and addresses complaints from constituents; participates in or performs special studies or investigations involving constituent complaints which require the review of information in highly sensitive areas; and makes recommendations regarding appropriate action(s)., • Confers with the Chief Legal Officer concerning workload and/or emergency periods., • Prepares monthly, annual and other reports., • Carries out administrative assignments received from the Chief Legal Officer., • Performs other related duties as requested. Job Competencies • Risk Management Strong understanding of enterprise risk principles, property/casualty coverage, loss prevention, and claims handling including processing and investigating notices of claims., • Compliance & Governance Knowledge of state and federal regulatory frameworks affecting public housing operations., • Analytical Thinking Ability to assess financial, operational, and legal risk factors using qualitative and quantitative methods., • Communication Ability to clearly communicate findings, risks, and recommendations to executives, department heads, and external partners., • Decision-Making Strong judgment in developing and implementing risk mitigation strategies., • Extensive knowledge of the principles of archival, records and information management principles and practices, records retention and disposition., • Ability to create and implement standard operating procedures for archival collection, storage and protection., • Practical knowledge of legislation governing information and records (OPRA, etc.)., • Experience in monitoring and assessing compliance in the area of records retention., • Experience in quality control operations/activities., • Extensive knowledge of property and casualty insurance principles and practices, as well as Federal, State and Local regulations and programs regarding property and casualty insurance., • Experience analyzing internal office workflow and establishing procedures to improve effectiveness and efficiency of operations. Education and/or Experience Bachelor's degree from an accredited college or university, with at least five (5) years of professional experience in the administration of a comprehensive workplace standards and enforcement program, professional experience in risk management, insurance administration, compliance, or operations analysis, including supervisory or project leadership responsibilities. Experience with property and casualty insurance, claims management, bonding procedures, and risk analysis in a government or housing authority or public entity setting strongly preferred. Proficiency in Microsoft Office Suite (Excel, Word) and risk/records management systems.

Job Description Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Physical Therapist, you will provide rehabilitative services for the treatment of disabled, injured and diseased patients in a center in accordance with Concentra Medical Centers’ Injury Process Management and Concentra Medical Centers’ philosophy of rehabilitation in occupational medicine and Concentra policies, practices and procedures and applicable regulations. Responsibilities • Ensure delivery of high quality patient care services, • Perform direct patient care, including evaluation of muscle, skeletal, neurological and other physical problems, • Support and encourage multidisciplinary coordination of treatment, • Ensure proper documentation of patient care, • Maintain professional standards through compliance with quality assurance policies/ procedures as well as applicable regulations and corporate policies, • Implement effective communication with own and other departments' staff, with medical staff and patients to ensure coordinated efforts and provision of high quality service and optimal patient care, • Demonstrate effective problem-solving and conflict-resolution abilities, • Inform Administrator of department problems, needs and solutions in a timely manner, • Plan, design, implement and interpret specific physical therapy treatment programs for patients to facilitate the patient's recovery and attainment of maximum physical potential, • Educate patients in the proper care and use of supports and performance of exercise programs, • Perform or delegate patient treatment to include modalities, therapeutic exercises, gait training and hydrotherapy, • Follow appropriate documentation and reporting procedures, • Secure prescription for each patient treated, • Work closely with the physician to ensure comprehensive delivery of services and quality patient care, • Assist marketing staff with tours as necessary, • Take all necessary precautions to protect center assets and property against loss or waste through negligence or dishonesty, • Participate in professional development by attending center meetings and outside educational seminars, • Communicates with the Outcome Assurance Injury Coordinator or the Case Manager for each patient, • Communication regarding the patients’ objective progress, compliance with the program, compliance with attendance of scheduled appointments, the therapist’s estimated time frame until discharged from therapy, • Participates in clinical instruction of university occupational therapy and/or occupational therapist assistant students, • Participates with the evaluation of the effectiveness of the rehabilitation quality management process and assist in new and improved processes Qualifications • Bachelor’s Degree from an accredited Physical Therapy program, • Masters’ Degree from an accredited Physical Therapy program, preferred, • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility, • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions, • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism, • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies, • Demonstrated willingness to participate in initial and ongoing training as required., • Demonstrated effective communication and interaction with employers, patients, providers and other employees, • Demonstrated ability to maintain working relationship with all levels of employees, • Demonstrated excellent customer service skills, • Demonstrated computer skills, • Knowledge of common safety hazards and precautions to establish a safe work medical environment, • Skill in developing and maintaining patient care records and writing reports, • Skill in time management, planning and workload control, • Skill in identifying problems and recommending solutions, • Skill in developing and maintaining medical quality assurance and quality control standards, • Skill in establishing and maintaining effective communication and working relationships with Management, patients, medical staff and the general public, • Must successfully complete orientation and training as well as demonstrate competency in all required physical therapy tasks

Job DescriptionTitle: HRIS Analyst (Junior)Duration: Full-TimeLocation: Fairfield, NJ (primarily on-site role as of Labor Day)Salary: $65K - $70KJOB DESCRIPTION:The HR Business Analyst is part of the core Human Resources team at CLIENT X and supports the global, national and regional HR function. The scope of work includes, but is not limited to, the development, coordination and maintenance of HR tools, systems and initiatives. Candidates should possess strong analytical and communication skills and be able to adapt quickly to the fast-paced environment. Creativity, organization, self-motivation and the ability to work as part of a team are critical to this role. Role requires a self-starter who has the ability to work cross-functionally. This position reports to the Sr. Manager HR Analytics, but will have day-to-day reporting to the HRIS function. ESSENTIAL FUNCTIONS: • Work with HR team in various ongoing projects including Workday HRM product for HR Core, benefits, compensation, onboarding, absence management and time tracking, Performance and Talent, and recruiting., • Act as primary administrator of Workday system, providing Tier 1 support to functional teams for Workday HR applications, • Assist with managing the creation, maintenance and editing of ongoing system roles in Workday, • Act as a technical expert in integration/interface development and maintenance including gathering requirements and architecting solutions, • Consult with business and process owners to understand the business case for development requests, process improvements, new interfaces, and enhancements., • Assist with the controls and documentation in relation to the release, testing and implementation of any new functionality, or changes to current Workday configuration., • Assist with ad hoc reporting, report scheduling and the management of custom report security.MINIMUM QUALIFICATIONS:, • Bachelor’s Degree, preferably in Information Systems, Computer Science or Human Resources, • 2-5 years professional experience. Experience with Workday, Ceridian Dayforce or similar HRIS systems is required, • Able to manage a fast-paced environment; meet strict deadlines & handle multiple ongoing projects concurrently, • Ability to interface professionally with all levels of management, • Must be able to take initiative and work independently, • Excellent analytical, organizational and time management skills, • Expert-level Excel skills, • Excellent communication skills, ability to write and speak clearly, able to easily communicate complex ideas, • Strong presentation skills and ability to convey technical information to non-technical users, • Strong critical thinking skills

Job DescriptionJob Summary Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva’s Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers., 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff., 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards., 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services., 5. Maintains effective intra-office and inter-office communication within departments., 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up)., 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment., 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter., 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel., 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs., 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed., 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery., 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services., 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment, 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system., 17. Advocating on behalf of the patient., 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program., 19. Shall assist the Recovery Specialists when necessary., 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual’s case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master’s degree in health, psychology, counseling, social work, education or other behavioral health profession., 2. Must possess a Certified Peer Recovery Specialist Certification., 3. Experience working within evidence-based practices., 4. Ability to speak, read, and write English., 5. Must be able to work independently and complete assignments with minimal supervision., 6. Good interpersonal skills are required., 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities., 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices., 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques., 4. Knowledge of the principles of recovery for either substance use or mental health disorders., 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports., 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder., 8. Must have ability to establish empathy with the individual., 9. Must have ability to work with diverse populations and cultural backgrounds., 10. Must be comfortable in working independently in community settings., 11. Must have willingness and open-mindedness to follow established procedures., 12. Must have acceptance of extremely flexible working hours Monday-Friday 7:00 am -3:00 pm

Job DescriptionGratitude Homecare of New Jersey is a locally-owned and operated home care agency. We are a company of dedicated professionals who provide high-quality services to our clients in their own homes. Our goal is to make life easier for each and every person we serve. We are growing, and we are looking for compassionate, and dedicated people to join our team! Benefits Job Summary: The Scheduling Coordinator is an essential role in any home care HCSF. The coordinator is responsiblefor taking new referrals, opening them timely, matching the best worker with the case and managing the ongoing patient needs keeping continuity as the priority aspect of the process. Reporting employee issues including but not limited to: no call no show, unreliability, failure to follow the schedule, changes days/times of visits without notification are critical to the success of the department’s standards. Organizational Relationship: Reports to the Scheduling Manager Occupational Exposure Category: C: No exposure to blood borne pathogens Qualifications: High School graduate (or equivalent) 1 year recent experience as a scheduling coordinator in a home care HCSF or other healthcare related field Ability multi-task and a propensity for working with and helping people Must have a criminal background check Responsibilities: • Takes incoming referrals without delay, • Interacts with contract case managers and others to enhance the PR of the HCSF, • Actively works to encourage departmental growth (networking), • Consistently faxes notification to admitting hospitals and facilities that our HCSF is the patient’s home care HCSF of record, • Reminds all patients/families and caseworkers that our HCSF offers full-certified services, • Cooperates with Scheduling Manager regarding investigation of patient complaints/concerns, • Remains calm, non-defensive and helpful in finding appropriate resolution, • Cooperates with Scheduling Manager regarding new processes developed to improve workflow. and efficiency, • Files all incoming documents timely and efficiently keeping all HIPAA information secured, • Prints and distributes weekly accurate para schedules without exception, • Reports paras who service patients outside the scheduled times without notification of the office, • Receives and follows up on faxes received from answering services each morning, • Takes and gives report from/to On-Call CHHA each morning, • Reports all complaints and/or problems related to off hour issues (answering service) or On-call, • Participates in the QA Committee process as requested, • Participates in the orientation process as requested, • Cooperates with Scheduling Manager regarding scheduling projects as designated by the Administrator to improve internal scheduling processes, • Other duties as assigned, • Opens all CHHA requests within 48 hours of receipt, • Reviews para paperwork at the end of every week for accuracy and completeness so that all medical records are intact and up to date, • Enforces the HCSF’s disciplinary process without prejudice or discrimination, • Understands that the fiscal and clinical management of each case is directly linked to the success of his/her office. Assures that visits are not done that cannot be billed (authorizations are current and accurately serviced), • Notifies the HCSF of emergencies, sickness, and other imminent occurrences that may affect the patient caseload as quickly as possible relative to the event’s occurrence