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Job Description About Us Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you. *Schedule: Monday - Friday from 8:00 am-5:00 pm. ROLE OVERVIEW and PURPOSE Under the direction of the Senior Manager-Regional Operations, the Site Manager is responsible for the overall operation of the Neighborhood Healthcare site and programs, ensuring that efficient systems are in place, staff is properly trained, and revenue and cost effectiveness are maximized. The Site Manager implements and evaluates systems within the site that promote quality of care while monitoring cost effectiveness. RESPONSIBILITIES • Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations, • Maintains awareness of factors that positively and negatively affect the patient experience, including personnel interactions in the work environment, • Directs and motivates stakeholders to take action that consistently deliver high quality patient care and an exceptional patient experience, • Monitor site and department expenses to maximize cost effectiveness of operations, • Analyzes financial information prepared by Finance and determine reasons for discrepancies for specific line item costs, • Conducts performance reviews for direct reports, • Provides appropriate counseling and disciplinary action (may be in coordination with HR) in a timely manner; prepares documentation and shares with HR, • Implements organization policies and procedures for the site, including requirements of funding sources and grant programs, • Monitors site productivity and makes necessary recommendations or changes to increase patient show rate, improve patient flow, maximize provider productivity and monitor redesign implementation and results, • Communicates with Clinical Team Leader, Operations Director, and Director of Nursing regularly to resolve scheduling or other site specific problems that affect efficient functioning of site, • Responsible for scheduling, agenda preparation and facilitation of monthly site operations meetings, including minutes and follow up items, • Ensures site supervisors (if applicable) conduct regular department meetings with site staff and maintain records of agenda, minutes, and attendance, • Participates in monthly operations meetings, to review results of audits and tracks specific programs or issues, • Participates in supervisory, departmental, and special task forces as appropriate; shares pertinent information with subordinates, support staff, providers, and administration, • Tracks and reconciles all encounters for billing department, • Monitors daily cash receipts and resolves discrepancies, • Manages all support staff alongside site supervisors (if applicable), including hiring, training, and performance management, • Ensures departments provide effective and efficient service to all stakeholders including patients and providers, • Coordinates with specialty specific coordinators to implement and monitor the effectiveness of specialty services at the specific site, • Fosters effective communication and teambuilding among staff to enhance employee and patient satisfaction, • Recommends or makes decision to hire, transfer, promote, reward, suspend, discipline or terminate, • Assess training needs and promotes developmental activities, • Conducts department meetings to promote communication, assess and resolve needs and foster teamwork, • Evaluates staff performance against job description criteria and competency assessment and provide guidance and coaching to develop employees to perform at their highest potential, • Keeps staff informed of organizational activities and promote mission and goals EDUCATION/EXPERIENCE • Bachelor’s degree or four years’ experience or equivalent combination of education and experience, • Three years’ supervisory experience required; healthcare setting preferred, • Project Leap completion preferred-internal applicants, • Bilingual (English/Spanish) or (English/Arabic) preferred ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities) • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills, • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form, • Knowledgeable about and experience with various payer sources, such as Medi-cal, Medi-caid, etc., preferred, • Ability to successfully manage multiple tasks simultaneously, • Excellent planning and organizational ability, • Ability to work as part of a team as well as independently, • Ability to work with highly confidential information in a professional and ethical manner Physical Requirements • Standing for sustained periods of time, • Walking potentially for long distances or moving from one work site to another, • Lifting, raising objects from a lower to a higher position or moving objects horizontally from position-to-position, • Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects, • Ability to view and read information on a computer, in a computer terminal, • May be exposed to adverse environmental conditions found in a typical healthcare clinic setting COMPLIANCE (Safety & HIPAA) • Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately, • Maintain current knowledge of policies and procedures as they relate to safe work practices, • Follow all safety procedures and report unsafe conditions, • Use appropriate body mechanics to ensure an injury free environment, • Be familiar with location of nearest fire extinguisher and emergency exits, • Follow all infection control procedures including blood-borne pathogen protocols, • Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes, • Comply with all regulations regarding corporate integrity and security obligations Report all behavior and/or activity that are unethical, fraudulent, or unlawful Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! Pay range: $87,500.00 to $127,700.00 annually, depending on experience and additional qualifications. Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
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